VoiceTrak Avm Getting Started Manual

VoiceTrak  AVM 6 
Getting Started 
 
 
 
 
 
 
 
 
VoiceTrak, LLC 
 
5089-C Bristol Ind. Way 
Buford, GA 30518 
770-945-1776  •  770-945-8602 -fax: 
 
  

Contents 
Using this Manual 3 
Theory of Operation 3 
Answering a Call........................................................................\
.................................3 
Checking for integration information........................................................................\
..4 
Playing the main greeting........................................................................\
....................4 
Processing the call........................................................................\...

Types of Mailboxes........................................................................\
...........................17 
Accessing Mailbox Setup........................................................................\
..................19 
Adding Mailboxes........................................................................\
.............................19 
Editing Mailboxes........................................................................\
.............................20 
Editing Combo...

Using this Manual 
This manual is intended to be a guide for installing and making Voice Connection 
operational under a minimum configuration.  Follow the sections in the order they 
appear.  It is important to complete all of the steps in each section and verify that 
everything is functioning properly at the end of each section. 
It is particularly important to verify proper operation of the telephone system before 
connecting the Voice Connection system.  Refer to Testing the Telephone System...

detects the ringing current and begins counting the number of times the extension 
rings.  Your Voice Connection system is programmed to answer the call after a pre-
set number of rings (the default setting is one ring).  When the correct number of 
rings has been detected, the Voice Connection answers the call by coming off hook 
on the ringing port. 
Checking for integration information 
It is important that your telephone 
system be programmed to send the 
proper integration information. 
When the...

telephone system until the telephone system directs the call back to Voice 
Connection.   
Supervised Transfer 
Voice ports remain busy during this 
operation and are not available to 
receive another call until the call is 
answered or the calling party hangs 
up. 
When a supervised transfer occurs, Voice Connection performs a hook flash putting 
the caller on hold.  After a one second pause, Voice Connection dials the extension 
number of the telephone that will receive the call and monitors the line....

The Voice Connection system can also provide Fax on Demand when optional 
hardware is installed. 
System Requirements 
• PC 386 DX33 or better 
• DOS 6.2 
• 1 Mb RAM for each voice port installed 
• Mouse 
• VGA Graphics 
• 1 Gig Hard Drive (will provide 45 hours of storage) 
• VGA Monitor (required only for programming the database) 
• Keyboard (required only for programming the database) 
 
 
 
Installing the voice board 
If you have purchase a turnkey system you may skip this section. 
Your Voice...

4.  Carefully seat the board into the slot and fasten it into the computer.  Make sure 
the board is firmly seated and fastened.  If you have any doubts as to the firmness of 
the connection, DO NOT TURN THE POWER ON.  If necessary, remove the card 
and re-seat it before continuing.  
5.  Replace the cover, the screws and all cords. 
Note:  If you are installing more than one voice board in a system, additional 
board settings are necessary.  Refer to the Installation and Maintenance manual 
for details...

About the use of other utilities 
The installation of other Utility 
programs may void your warranty. Please note that Voice Connection has already provided for disk caching.  Therefore, 
the use of another disk caching utility such as SmartDrive will not only degrade the 
performance of your Voice Connection system but may cause it to become unstable 
under heavy use.  UNDER NO CIRCUMSTANCES CAN ANY DISK 
COMPRESSION PROGRAM SUCH AS DRIVE SPACE BE INSTALLED. 
 
 
 
 
 
Installation with the Telephone...