Vizio E420i-A1 HDTV User Manual

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Answer menu is displayed.
11.  Enter your security answer using the QWERTY Keyboard and 
press  OK. The Create Profile menu is displayed.
12.  Highlight  Done and press OK.
Creating a New User Profile
To create a new user profile:
1 .  Press the V Button on the remote.
2 .  Highlight the Profile App by scrolling left and right using the 
Left/Right Arrow buttons on the remote. (The highlighted 
App is in the lower left corner of the screen.)
3 .  Select the App by pressing the OK button. The Profile App is 
displayed.
4 .  Highlight  Administrative Controls and press OK. (If you have 
an Owner PIN, you must enter it now.) The Administrative 
Controls menu is displayed.
5 .  Highlight  Create Profile and press OK. The Create Profile 
menu is displayed.
6 .  Highlight the Name field and press OK. 
7 .  Enter your name using the QWERTY Keyboard on the remote 
or the on-screen keyboard, then press OK. The Create Profile 
menu is displayed.
8 .  Highlight  Avatar and press OK. The Avatar menu is displayed.
9 .  Highlight a picture for your profile and press OK. The  Create 
Profile menu is displayed.
10.  Highlight  Create Profile PIN and press OK. The PIN Creation 
menu is displayed.
11.  Enter a 4-digit passcode using the Number Pad on the 
remote or the on-screen number pad. Write down your 
passcode and save it in a secure location.  12.
 Highlight  OK and press OK. The PIN Confirmation menu is 
displayed.
13.  Re-enter your 4-digit passcode. Highlight OK and press OK. 
The Security Question dialog is displayed. Press OK.
14.  Highlight a security question and press OK. The  Security 
Answer menu is displayed.
15.  Enter your security answer using the QWERTY Keyboard and 
press  OK. The Create Profile menu is displayed.
16.  If you would like to prevent the user of this new profile from 
installing new Apps, turn Limit Profile to On. (You need an 
Owner PIN. Enter it after turning Limit Profile to On.)
17.  Highlight  Done and press OK.  
						

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46
Removing a User Profile
To remove a user profile:
1 . Press the V Button on the remote.
2 .  Highlight the Profile App by scrolling left and right using the 
Left/Right Arrow buttons on the remote. (The highlighted 
App is in the lower left corner of the screen.)
3 .  Select the App by pressing the OK button. The Profile App is 
displayed.
4 .  Highlight  Administrative Controls and press OK. (If you have 
an Owner PIN, you must enter it now.) The Administrative 
Controls menu is displayed.
5 .  Highlight  Remove Profile and press OK. The Remove Profile 
menu is displayed.
6 .  Highlight the name of the profile you want to remove and 
press  OK. The TV displays, “Are you sure you want to delete 
this profile? This operation cannot be undone.”
7 .  Highlight  OK and press OK.restOr Ing the VIA DOck tO the fActOry DefAUlt 
settIngs
The VIA Dock, and all of its installed Widgets can be restored to 
the factory default settings.
If you restore the VIA dock to the factory-default 
settings, all changes you have made to the VIA dock 
will be lost!
To restore the VIA Dock to the factory default settings:
1 . Press the V Button on the remote.
2 .  Highlight the Profile App by scrolling left and right using the 
Left/Right Arrow buttons on the remote. (The highlighted 
App is in the lower left corner of the screen.)
3 .  Select the App by pressing the OK button. The Profile App is 
displayed.
4 .  Highlight  System Settings and press OK. The System Settings 
menu is displayed.
5 .  Highlight  Restore Factory Settings and press OK. The TV 
displays, “Are you sure you want to proceed?”
6 .  Select  Restore Factory Settings and press OK. The TV 
displays, “Are you sure?”
7 .  Highlight  Restore Factory Settings and press OK.
8 .  Wait 5 seconds for the TV to restart.   
						

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Troubleshooting & Technical Support
do you have questions?
Let us heLP!
youR PRoduCt inCLudes FRee LiFetiMe teCh  suPPoRt
Phone:
E mail:
We b :(877) 878-4946 (TOLL-FREE)
techsupport@
VIZIO.com
www.VIZIO.com/support
Hours of operation:  
M onday - Friday: 5 aM  TO 9 PM (PST)
S aturday - Sunday: 8 aM  TO 4 PM (PST)
The VIZIO support team is highly trained 
 
and is based in the United States. 
We can help with:
•  New Product Setup
•  Connecting Your  Devices
•  Technical Problems
•  and More
We speak English • Se habla Español • Nous parlons Français  
						

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The TV displays “No Signal.”• Press the INPUT button on the remote control to select a 
different input source.
•  If you are using cable TV, satellite, or antenna 
connected directly to the TV, scan for channels. See 
 on 
page 31
 
There is no power. • Ensure the TV is plugged into a working electrical outlet.
•  Ensure the power cable is securely attached to the TV.
•  Press the Power  button on the remote or on the side of 
the TV to turn the TV on.  
The power is on, but there is no image on the screen. • Ensure all cables are securely attached to the TV.
•  Ensure all devices are connected correctly. Devices 
differ; see your device’s user manual for details.
•  adjust Brightness, Contrast, or Backlight. See 
Resetting 
the Picture Settings on page 26
•  Press the INPUT button on the remote to select a 
different input source.   There is no sound.
• Press  Volume Up on the remote control.
•  Press the MUTE button on the remote to ensure mute is 
off.
•  Check the audio settings. See 
adjusting the a udio 
Settings on page 26
.
•  Ensure the speakers are set to On.
•  Check the audio connections of external devices 
(Blu-ray player, game console, cable/satellite box) that 
are connected to the TV.
•  If you are using an antenna, the signal strength of the 
channel may be low. Ensure your antenna is connected 
securely to the TV and move the antenna around the 
room or close to a window for the best signal.
The colors on the TV don’t look right. • adust the Color and Tint settings in the Picture menu. 
See 
adjusting the Picture Settings on page 22
• Reset the picture settings. See Resetting the Picture 
Settings on page 26
•  Check all cables to ensure they are securely attached.  
The buttons on the remote aren’t working. • Ensure you are only pressing one button at a time.
•  Point the remote directly at the TV when pressing a 
button.
•  Replace the remote batteries with new ones. See 
Replacing the Batteries on page 14   
						

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The image quality is not good.• For the best image quality, view high-definition 
programs using digital sources. Connect your devices 
with HDMI cables.
•  If you are using an antenna, the signal strength of the 
channel may be low. Ensure your antenna is connected 
securely to the TV and move the antenna around the 
room or close to a window for the best signal.  
The picture is distorted. • Nearby electrical devices may be interfering with the 
TV. Separate the TV from electrical appliances, cars, or 
flourescent lights.
•  Ensure all cables are securely attached.  
The display image does not cover the entire screen. • If you are in RGB mode (computer), ensure that H-Size 
and V-Position in the on-screen menu are set correctly.
•  If you are using TV,  aV, or Component with 480i input, 
press the WIDE button on the remote to change the 
screen mode.  
The TV has pixels (dots) that are always dark or always lit. • Your HDTV is precision-manufactured using an extremely 
high level of technology. However, sometimes pixels may 
not display correctly. These types of occurences are 
inherent to this type of product and do not constitute a 
defective product.    I see “noise” or static on the screen.
• When your TV’s digital capabilities exceed a 
digital broadcast signal, the signal is up-converted 
(improved) to match your TV’s display capabilities. This 
up-converting can sometimes cause irregularities in the 
image.
•  If you are using an antenna, the signal strength of the 
channel may be low. Ensure your antenna is connected 
securely to the TV and move the antenna around the 
room or close to a window for the best signal.  
When I change input source, the volume changes. • The TV remembers the volume level on each input 
source. If the volume level on the new input source is 
higher or lower than the level on the source you switch 
from, the difference may be noticable.
•  Use the Volume Up/Down buttons on the remote to 
adjust the volume.  
When I change input source, the display image changes size. • The TV remembers the viewing mode on each input 
source. If the viewing mode on the new input source 
differs from the one on the input source you switch from, 
the difference may be noticable.
•  See 
Changing the Screen  aspect Ratio on page 20.  
						

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Specifications
E420i-A1E500i-A1
Screen Size: 42” Class 50” Class  
Viewable Area: 42.00” 50.00”
Dimensions w/ Stand:  
w/o Stand:
38.13” x 24.51” x 7.96”  
38.13” x 22.68” x 3.15” 44.56” x 28.08” x 10.36
44.56” x 26.26” x 3.19
Weight w/ Stand:  
w/o Stand: 28.02 lbs
 
24.96 lbs 42.95 lbs
36.53 lbs
TV Type: LED LED
Refresh Rate: 120 Hz SPS 120 Hz SPS
Maximum Resolution: 1920 x 1080 1920 x 1080
Pixel Pitch: .484 mm x .484 mm .570 mm x .570 mm
Dynamic Contrast Ratio: 2,000,000:1 2,000,000:1
Response Time: 6.5 ms 8ms
Brightness: 300 nits 350  nits
Viewing Angle: 178° (H) / 178° (V) 176° (H) / 176° (V)
HDMI Inputs: 3 4
Component Video  Inputs: 1 1
Composite Inputs: 1 (Shared with Component) 1 (Shared with Component)
RF Antenna Input: 1 1
USB 2.0 Ports: 1 1
Ethernet: 1 1  
						

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E420i-A1E500i-A1
Audio Outputs: RCA Stereo,
Optical Digital RCA Stereo,
Optical Digital
OSD Language: English, Spanish, French English, Spanish, French
Ambient Light Sensor: Ye s Ye s
Remote Control Model: XRT112 XRT112
Certifications: CSA, CSA-US, FCC Class B, 
 
HDMI 1.4, Dolby digital Plus CSA, CSA-US, FCC Class B, 
 
HDMI 1.4, Dolby digital Plus
Compliance: Energy Star Energy Star
Voltage Range: 120V @ 50/60 Hz 120V @ 50/60 Hz
Power Consumption: 62.4W 77.8W
Standby Power: 
						

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Limited Warranty
ON PARTS AND LABOR
Covers units purchased as new in United States and Puerto Rico Only. 
VIZIO provides a warranty to the original purchaser of a new Product 
against defects in materials and workmanship for a period of one (1) 
year of non-commercial usage and ninety (90) days of commercial 
use. If a Product covered by this warranty is determined to be defective 
within the warranty period, VIZIO will either repair or replace the Product 
at its sole option and discretion.
To obtain warranty service, contact VIZIO Technical Support via e-mail: 
[email protected] or via phone at 877 MY VIZIO (877.698.4946) 
from 5:00AM to 9:00PM Monday through Friday and 8:00AM to 4:00PM 
Saturday and Sunday, Pacific Time, or visit www.VIZIO.com. PRE-AUTHOR-
IZATION MUST BE OBTAINED BEFORE SENDING ANY PRODUCT TO A VIZIO 
SERVICE CENTER. Proof of purchase in the form of a purchase receipt or 
copy thereof is required to show that a Product is within the warranty 
period.
Parts and Labor
There will be no charge for parts or labor during the warranty period. 
Replacement parts and Products may be new or recertified at VIZIO’s 
option and sole discretion. Replacement parts and Products are 
warranted for the remaining portion of the original warranty or for ninety 
(90) days from warranty service or replacement, whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO service center to obtain 
warranty service. VIZIO is not responsible for transportation costs to the 
service center, but VIZIO will cover return shipping to the customer. PRE-
AUTHORIZATION IS REQUIRED BEFORE SENDING ANY PRODUCT TO A VIZIO 
SERVICE CENTER FOR WARRANTY SERVICE.
Product returns to VIZIO’s service centers must utilize either the original 
carton box and shipping material or packaging that affords an equal 
degree of protection. VIZIO Technical Support will provide instructions for 
packing and shipping the covered Product to the VIZIO service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and 
workmanship. This warranty does not cover, for example: cosmetic 
damage, normal wear and tear, improper operation, improper voltage 
supply or power surges, signal issues, damages from shipping, acts of 
God, any type of customer misuse, modifications or adjustments, as well 
as installation and set-up issues or any repairs attempted by anyone other than by a VIZIO authorized service center. Products with unreadable 
or removed serial numbers, or requiring routine maintenance are not 
covered. This one year limited warranty does not cover Products sold 
“AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR 
DESCRIBED ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED 
WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR 
PURPOSE, SHALL BE LIMITED IN DURATION TO THE PERIOD OF TIME SET 
FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES AND 
DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S 
NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH 
DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE 
PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR 
LOSS OF USE, LOSS OF INFORMATION OR DATA, COMMERCIAL LOSS, LOST 
REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL 
DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG 
AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR 
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS 
MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL 
RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM 
STATE TO STATE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. 
CHECK WWW.VIZIO.COM FOR THE MOST CURRENT VERSION.
Personal Data
If your VIZIO product is capable of storing personal data and other 
information, ALL CONTENTS AND INFORMATION WILL BE DELETED IN THE 
COURSE OF SOME IN-HOME AND ALL SHIP-IN WARANTY SERVICE. If this 
occurs, your product will be restored to you configured as originally 
purchased. You will be responsible for restoring all applicable data and 
passwords. Recovery and reinstallation of user data is not covered under 
this Limited Warranty. In order to protect your personal information, VIZIO 
recommends that you always clear all personal information from the 
unit before it is serviced, regardless of the servicer.
Zero Bright Pixel Defect Guarantee
This policy covers “zero bright pixel” defects for the duration of the limited 
“ONE YEAR WARRANTY” on select new product purchases. To determine 
if this guarantee applies to your product, refer to the “DETAILS” tab of 
the model’s product information page (www.VIZIO.com) or look for the 
“zero bright pixel” guarantee on the box.  
						

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Legal & Compliance
FCC Class B Radio Interference Statement
NOTE: This equipment has been tested and found to comply with the limits 
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These 
limits are designed to provide reasonable protection against harmful 
interference in a residential installation. This equipment generates, uses 
and can radiate radio frequency energy, and if not installed and used in 
accordance with the instructions, may cause harmful interference to radio 
communications. However, there is no guarantee that interference will not 
occur in a particular installation. If this equipment does cause harmful 
interference to radio or television reception, which can be determined by 
turning the equipment off and on, the user is encouraged to try to correct 
the interference by one or more of the following measures:1 . Reorient or relocate the receiving antenna.
2 .  Increase the separation between the equipment and receiver.
3 .  Connect the equipment into an outlet on a circuit different from 
that to which the receiver is connected.
4 .  Consult the dealer or an experienced radio/TV technician for 
help.
This device complies with Part 15 of the FCC Rules. Operation is subject 
to the following two conditions: (1) this device may not cause harmful 
interference, and (2) this device must accept any interference received, 
including interference that may cause undesired operation.
Notice
1 .  The changes or modifications not expressly approved by the party 
responsible for compliance could void the user’s authority to 
operate the equipment.
2 .  Shielded interface cables and AC power cord, if any, must be used 
in order to comply with the emission limits.
3 .  The manufacturer is not responsible for any radio or TV 
interference caused by unauthorized modification to this 
equipment. It is the responsibilities of the user to correct such 
interference.
FCC warning
Changes or modifications not expressly approved by the party responsible 
for compliance with the FCC Rules could void the user’s authority to operate 
this equipment.
Caution
Always use an AC/DC power adapter that is properly grounded. Use the AC 
cords listed below for each area.
USA: U L
Canada: CSA
Germany: VDE
UK: BASE/BS
Japan: Electric Appliance Control Act
Open Source Software Notice
Your VIA device may contain GPL executables and LGPL libraries that are 
subject to the PL2.0/LGPL2.1 License Agreements. VIZIO offers to provide 
source code to you on CD-ROM for a processing fee covering the cost 
of performing such distribution, such as the cost of media, shipping and 
handling upon request made to VIZIO at www.VIZIO.com.
This offer is valid for a period of three (3) years from the date of the 
distribution of this VIA device by VIZIO. 
You can obtain a copy of the GPL, LGPL licenses from:
http://www.gnu.org/licenses/old-licenses/gpl-2.0.html
and
http://www.gnu.org/licenses/oldlicenses/lgpl-2.1.html
You can also obtain a copy of gSOAP public license from: 
http://www.cs.fsu.edu/~engelen/license.html
Please visit www.VIZIO.com for attribution of copyrights to any open source 
software on your VIZIO VIA device.
Permission is hereby granted, free of charge, to any person obtaining a 
copy of any such software and associated documentation files (the “Open 
Source Software”), to deal in the Open Source Software without restriction, 
including without limitation the rights to use, copy, modify, merge, publish, 
distribute, sublicense, and/or sell copies of the Open Source Software, and 
to permit persons to whom the Open Source Software is furnished to do so, 
subject to the following conditions:
THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, 
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF 
ERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGE-
MENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE 
FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF 
CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION 
WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.  
						

							D
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VIZIO Internet Applications Disclaimer
VIZIO Internet Applications (“VIA”) affords the opportunity to access third 
party Internet product offerings or services (“VIA Services”) on certain VIZIO 
TVs. The VIA Services accessible herein are provided as per our agreement 
with these third parties. These agreements are subject to change, 
interruption, suspension (including termination) at any time and for various 
reasons. VIZIO makes no warranties or representations that any particular 
VIA Service will be accessible, available, function in any particular manner 
or function at all.
To use these VIA Services, you must obtain access to the Internet, either 
directly or through devices that access the Internet and pay any service fees 
associated with such access. In addition, you must provide all equipment 
necessary to make such connection to the Internet including a modem or 
other Internet access device.
VIZIO or said third parties providing VIA Services reserve the right to delete 
data from their servers, or prevent access to their servers or to change data 
categories, product offerings or service levels for any reason that VIZIO or 
said third parties deem sufficient in their sole discretion at any time, without 
notice. Some or all of the data or functionality of VIA Services may require 
additional payment by you. However, in no event will you be charged 
for any VIA Services unless those charges are made available to you in 
advance. VIZIO makes no warranties or representations of any kind as to the 
accuracy, currency, or completeness of any information contained on the 
data servers of such third party providers of any VIA Services. Furthermore, 
we do not review, control, or endorse the content, products or services of 
VIA Services or their data servers.
Your rights to use the widget links to access VIA Services is governed by 
the VIZIO Internet Applications Software License Agreement (“VIA Software 
License Agreement”), the terms of which are available in your Product 
Guide, all of which are incorporated herein by this reference. In the event 
of a conflict between this VIZIO Internet Applications Disclaimer and the 
VIA Software License Agreement, the VIA Software License Agreement shall 
control.
VIZIO INTERNET APPLICATIONS SOFTWARE LICENSE AGREEMENT
THE FOLLOWING AGREEMENT EXPLAINS HOW YOU MAY USE THE VIZIO INTERNET 
APPLICATIONS (“VIA”) TO ACCESS THIRD PARTY INTERNET PRODUCT OFFERINGS 
AND SERVICES (“VIA SERVICES”) AND THE VIZIO SOFTWARE INSTALLED ON 
YOUR VIZIO HD TV. BY USING THE VIZIO INTERNET APPLICATIONS, YOU CONSENT 
AND AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS BELOW 
AND YOU  MAY,  SUBJECT TO THOSE TERMS AND  CONDITIONS,  USE THE VIZIO 
SOFTWARE AND ACCESS THE VIA SERVICES.
VIZIO SOFTWARE LICENSE AGREEMENT
The following terms and conditions govern the use of any software on your 
VIZIO  HD TV:
1. General. The software, documentation and any fonts accompanying 
this License Agreement whether on disk, in read only memory, on any 
other media or in any other form (collectively the “VIZIO Software”) are 
licensed, not sold, to you by VIZIO, Inc. (“VIZIO”) for use only under the 
terms of this License Agreement, and VIZIO reserves all rights not expressly 
granted to you. The rights granted herein are limited to VIZIO’s and its third 
party licensors’ intellectual property rights in the VIZIO Software and do 
not include any other patents or intellectual property rights. You own the 
media on which the VIZIO Software is recorded or resides but VIZIO and/or 
its licensor(s) retain ownership of the VIZIO Software itself. The terms of this 
License Agreement will govern any software upgrades provided or made 
available by or through VIZIO that replace and/or supplement the original 
VIZIO Software, unless such upgrade is accompanied by a separate license 
in which case the terms of that license will govern.
2. Permitted Uses and Restrictions. This License Agreement allows you to 
use the VIZIO Software and, through functions solely found within the VIZIO 
HD TV, this Agreement also allows you to install upgrades thereto. The VIZIO 
Software may be used to access VIA Services and view materials so long 
as such use is limited to materials in which you are authorized or legally 
permitted to view. You may not make the VIZIO Software or VIA Services 
available over a network or where it could be used by multiple televisions 
at the same time. Except as and only to the extent expressly permitted in 
this License Agreement or by applicable law, you may not copy, decompile, 
reverse engineer, disassemble, modify, or create derivative works of the 
VIZIO Software or any part thereof. THE VIZIO SOFTWARE AND VIA SERVICES 
ARE NOT INTENDED FOR USE IN ANY EQUIPMENT OR ENVIRONMENT IN WHICH 
THE FAILURE OF THE VIZIO SOFTWARE OR VIA SERVICES COULD LEAD TO DEATH, 
PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE.
3. Transfer. You may not rent, lease, lend, redistribute or sublicense the VIZIO 
Software or access to the VIA Services. You may, however, make a one-time 
permanent transfer of all of your license rights to the VIZIO Software to 
another party, provided that: (a) the transfer must include the VIZIO HD TV, 
including all its component parts, original media, printed materials and this 
License Agreement; (b) you do not retain any copies of the VIZIO Software, 
full or partial, including copies stored on a computer or other storage device; 
and (c) the party receiving the VIZIO HD TV and VIZIO Software reads and 
agrees to accept the terms and conditions of this License Agreement.
4. Consent to Use of Collected Data. You agree that VIZIO and its third party 
providers of VIA Services may collect and use technical, non-technical and