Vivitar Vivicam 5019 Users Manual

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Sakar Warranty Card 
This warranty covers for the original consumer purchaser only and is not transferable. Products 
that fail to function properly UNDER NORMAL USAGE, due to defects in material or 
workmanship will be repaired at no charge for parts or labor for a period of one year from the time 
of purchase. 
 
What Is Not Covered By Warranty: 
Damages or malfunctions not resulting from defects in material or workmanship and damages or 
malfunctions from other than normal use, including but limited to, repair by unauthorized parties, 
tampering, modification or accident. 
 
What To Do When Service Is Required: 
When returning your defective product (postage pre-paid) for service, your package should 
include: 
1) Copy of original bill of sale. 
2) A detailed written description of the problem. 
3) Your return address and telephone number (Daytime). 
 
MAIL TO ADDRESS BELOW: 
 
 
 
 
 
Sakar US 
Sakar International 
Attention: Service Department 
195 Carter Drive 
Edison, NJ  
08817 
Sakar UK/Europe 
Attention: Service Department 
2D, Siskin Parkway East 
4020 Middlemarch Business 
Park 
Coventry, CV3 4PE 
Sakar Australia 
Return faulty camera to the 
Refund Counter at the store 
where purchased   
						

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Technical Support 
For technical support issues please visit our website at www.vivitar.com. You can find manuals, 
software and FAQ‟s at the website. Can‟t find what you are looking for? E-mail us at 
[email protected] and one of our technical support team members will answer your 
questions. For phone support in the US please call 1-800-592-9541, in the UK call 0800 917 4831, 
in Australia call 1800-006-614.  If you would like to call from anywhere else, please visit 
www.vivitar.com for your local toll free number.  
 
 
Troubleshooting 
Q: I have taken photos and selected the “Get Images” button. I get a message that the 
images were successfully transferred but the photos do not appear on my computer.   
What do I do? 
First ensure that you have in fact taken photos. Press the Shutter button to take some sample 
photos and then try downloading them again. 
With test photos if the camera powers off before you upload them to the computer the photos are 
not stored in the camera‟s memory. These photos should be uploaded quickly before the camera 
powers off.  If the photos are saved to the SD memory card then all the photos should appear. 
  
Q: How do I make sure I dont lose important pictures? 
This camera requires an SD card for normal use. If the camera powers off nothing will happen to 
the images stored on the SD memory card. We recommend always downloading your photos to 
your computer as soon as possible to prevent unintentional data loss.        
 
Q: I deleted images using the “Vivitar® Experience™ Image Manager”. The images were 
also deleted from my computer. How do I recover images that I accidently deleted? 
All images deleted using the “Vivitar® Experience™ Image Manager” are sent to your computer‟s 
Recycle or Trash Bin and can be retrieved from there.           
                                                                                                                                                  
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