Vidicode Call Recorder Isdn Manual

							 
 
       Call Recorder ISDN Manual - ©2001 - Vidicode Datacommunicatie BV                   
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6  The Crypto Card option 
The Crypto Card is, along with the Archive Software, the most important option of 
the Call Recorder. Every Call Recorder has been provided with an IC card reader. 
If a set of Crypto Cards is purchased, the recorder will automatically be able to 
work with them. 
Crypto Cards restrict the use of the Call Recorder ISDN, because compression of 
the coded files will not be possible.   
6.1  How a Crypto Card works 
The Crypto Card works as follows: 
•  All recordings that are made while the Crypto Card is inside the computer are 
coded. These recordings can only be played if one possesses a card from 
the original set. 
•  Recordings are uniquely recognizable by the card number. 
•  The card has been safeguarded against interfering with a pincode or, if this 
has been lost, with the PUC (Personal Unlock Code) provided at delivery. 
As we have already seen, it is possible to configure the recorder in such a way 
that recording can only take place with the card. 
The function of the card is as follows: 
•  To ensure users who keep their cards with them that their recordings cannot 
be listened to without their approval. 
•  To make it safe to transport recordings via the network or the Internet, 
because they cannot be listened to without a card from the original set. 
•  To protect against unauthorized listening in, if the monitor function is used,  
so that it is safe to listen to a conversation via Internet. 
This method of protection is similar to the protection of telebanking via Internet, 
and the risk that this form of protection is broken is very low.  
						

							 
                 
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6.2  Changing the Card Code 
The card code (PIN code of the Crypto Card) is only used when playing 
recordings made with the Crypto Card. Select the option “Changing the Card 
Code” from the settings menu. The recorder will first ask for your present card 
code: 
Card code: XXXXCONTINUE STOP
The new card code can now be entered: 
New card code: XXXXCONTINUE STOP
The code then has to be entered once more as a check: 
Repeat code: XXXXCONTINUE STOP
The display will then show: 
New card code acceptedSTOP
If the wrong code has been entered three times running, the recorder will 
automatically ask for the PUC. That will start a similar procedure with which a new 
card code can be entered.  
The PUC code must be entered correctly. Entering an incorrect PUC code five 
times running will lead to the card being made invalid. 
 
  
						

							 
 
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WARNING 
If you lose the PUC and the card code it will not be possible to play the 
recordings made with the card. Your manufacturer CANNOT help you with this, 
and the recordings will be permanently lost. For this reason we strongly advise 
you to keep the PUC and a copy of the card in a secure place, such as a safe. 
6.3  Recording with the Crypto Card 
The Crypto Card can only be used if it has been configured to do so at  
installation (See 3.4). If use of the Crypto Card has been set at installation, no 
recordings will be made unless the card had been inserted.  
Simply insert the Crypto Card in the recorder to operate it. The display will show 
straight away that the card has been inserted and a sound signal will be heard. All 
recordings will now be coded.  
6.4  Playing Recordings with the Crypto Card 
In order to play a recording the usual procedure for selecting a recording applies.  
When you want to play coded recordings, the recorder will ask for your card code: 
Cardcode: XXXXCONTINUE STOP
Enter the code and confirm with ‘CONTINUE’. 
The code does not need to be entered continually; it will remain valid for the entire 
session. The code only becomes invalid when the recorder has been left 
untouched for 15 minutes, or when the card is removed. 
Playing coded recordings CANNOT be done at the same time as recording from 
the line. Before starting to play, the recorder will ask permission to stop recording:   
						

							 
                 
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Stop Recording?YES NO
Obviously it will not be possible to play coded recordings with a card from a 
different set. The original Crypto Card will be needed not only when playing, but 
also when erasing a recording or changing the code of a recording.  
 
 
  
						

							 
 
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7  Erasing Recordings    
A Call Recorder has been set up in such a way that it is not necessary to erase 
recordings. When the Call Recorder is about to run out of space, it will start 
erasing recordings automatically. These will always be the oldest recording. 
Automatic erasing only occurs after the total capacity of the hard disk has been 
used up.              
You may want to erase a recording yourself, because it contains confidential 
information that you do not want to fall in the wrong hands. Or, on the other hand,  
you may consider the possibility of erasing highly undesirable in your application.    
 
In contrast to the analog desktop recorder for 1 line, the Call Recorder ISDN does 
not have the option of erasing recordings in its basic configuration. In order to 
enable erasing, a system parameter needs to be changed, which can be done by 
either your supplier or the system manager. The person in question will have to 
consult the Technical Reference Manual, and he may need to have access to the 
system password of the Call Recorder. Once the option to erase has been 
enabled, every recording can be erased thereafter.    
One important difference between erasing a recording on the Call Recorder and  
erasing a file on your PC, however, is that the Call Recorder will genuinely erase 
the recording, so that it cannot be retrieved, whereas a recording erased by the 
PC is very easily found, and will only disappear if the space it takes up happens 
to be needed for something else. The disadvantage of erasing in the way the Call 
Recorder does is that it takes time to make space on the disk; the advantage is 
that you can be sure that the information has disappeared.  
To erase a recording proceed as follows: 
Look up the call the way you are used to. You now see, for example: 
20-11-01 15:37 1/5SEARCH INFO STOP
Press the ‘INFO’ softkey. The display will show:  
0793617181>0708800900ERASE BACK ERASE 
						

							 
                 
                 Call Recorder ISDN Manual - ©2001 - Vidicode Datacommunicatie BV
  46  Press both ‘ERASE’ softkeys simultaneously. The display will now read, for 
example: 
0793617181>0708800900One moment please
As has been mentioned before, this takes some time because the recording is 
being erased.  
						

							 
 
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8  Maintenance   
Experience with products similar to the Call Recorder has taught us that you can 
expect it to have a long life. The electronic parts of the Call Recorder do not 
require any maintenance, but the mechanical parts may suffer wear and tear. 
8.1  Changing the Disk Drive  
Please bear in mind that the life of a disk drive (hard disk or LS 120 disk) is 
shorter than that of the recorder itself. For this reason we advise you to replace 
the hard disk preventatively after four years of use. If, after an external 
accident, such as dropping the recorder, the recorder does not seem to function 
optimally any more, it is also better to replace the disk. 
The life of a hard disk can be longer. If regular backups are made with the help of 
the Call Recorder Archive Software it may be possible to change the hard disk 
after 5 years.     
When replacing a hard disk, the manufacturer can copy the old recordings onto 
the new disk. 
8.2  Changing the Battery 
It is very important that the internal clock of the Call Recorder stays working, 
because date and time are the most important search criteria. In the case of a 
power cut the clock will keep running on the internal battery. This is a standard 
CR2032 cell available at almost every electronic or photo shop. We advise you to 
change this battery every 3 years.   
This is done in the following way:     
-  Unplug the recorder  
-  Open the recorder by unscrewing six screws at the bottom.  
-  Put the keyboard diagonally next to the recorder so that the connecting cable 
need not be disconnected.   
						

							 
                 
                 Call Recorder ISDN Manual - ©2001 - Vidicode Datacommunicatie BV
  48  -  Replace the battery     
-  Screw the recorder shut again    
-  Set the clock as described in chapter 3.5.  
 
  
						

							 
 
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9 Accessories 
There are several accessories available for your Call Recorder: 
Call Recorder Archive software for Microsoft Windows (versions 
95/98/ME/XP/2000/NT4), order number 1352 
The function of this software is to archive the recordings of your Call Recorders 
on a PC. These recordings can be played directly from the archive via the 
loudspeakers of the PC. 
This software can be used with all model Call Recorders that possess a network 
interface. It is therefore possible to build up a combined archive of recordings 
made with Call Recorders ISDN and Call Recorders for analog lines.     
The software approaches Call Recorders as FTP servers. This method of 
connecting can be used in almost every type of network connection. For more 
information see Chapter 5. 
The most important functions of the software are:    
-  Retrieving the contents of 1 to 4 recorders and displaying them in a database    
-  Searching for recordings in an often very extensive database with the help of 
queries (search commands)     
-  Transferring all recordings or a selection of them to the hard disk of the PC   
-  Playing via the loudspeakers of a PC       
-  Exporting to standard PC format for sending to a third party via e-mail or 
another medium  
-  Making sub-archives for storage on CD or DVD with the help of a CD 
recorder or DVD recorder        
The Archive Software can also be used to automatically retrieve all recordings, so 
that there is always a back up of them  present in the recorders. The Archive 
Software is an almost indispensable accessory of the Call Recorder ISDN.          
 
Crypto Card option, order numbers 1350, 1356 and 1357 
This option has been extensively described in chapter 6.  
Crypto Cards can be supplied in three different ways:  
						

							 
                 
                 Call Recorder ISDN Manual - ©2001 - Vidicode Datacommunicatie BV
  50  -  Article 1350, set of 3 identical cards 
-  Article 1356, set of 6 identical cards 
-  Article 1357, set of 4 x 3  different normal cards and 3 master cards that can 
be used to play the recordings of the other cards. 
Article 1357 is meant to be used as security in combination with Call Recorder 
Archive Software that can archive the recordings of four recorders in a PC via 
LAN, Internet or intranet. 
Monitor Software, order number 1354 
Monitor Software makes it possible to listen in to the recordings of a Call 
Recorder via a LAN or via Internet. The user can choose from a list of recorders. 
Crypto Card reader for the PC, order number 1351 
The Crypto Card reader is needed for playing recordings made with a Crypto 
Card on a PC. It can be used both with Call Recorder Archive Software and with 
Monitor Software. 
Table top Microphone for Recording Meetings, order number 1196 
W hen the Call Recorder is regularly used for recording meetings, some users 
prefer a tabletop microphone to use of the headset microphone. Various common 
models can be used. The microphone referred to here is one especially designed 
for video conferencing, eminently suitable for recording group conferences. 
Multimedia Loudspeakers, order number 1197 
W hen the internal loudspeakers do not suffice, multi media loudspeakers with 
built-in amplifiers can be connected to the LS-connector of the recorder.