Toshiba Tec Bev4g Manual

							4. TROUBLESHOOTING EO18-33025 
 
4.2 Print Quality
 
4-2 
4.2 Print Quality 
 
Problem  Possible Cause  Recovery Procedure 
Check if interface cable is well 
connected to the interface connector. Re-connect cable to interface. 
The serial port cable pin configuration 
is not pin to pin connected. Please replace the cable with pin to pin 
connected. 
The serial port setting is not consistent 
between host and printer. Please reset the serial port setting. 
The port specified in the Windows 
driver is not correct. Select the correct printer port in the 
driver. 
Not Printing 
The Ethernet IP, subnet mask, 
gateway is not configured properly. Configure the IP, subnet mask and 
gateway. 
Label or ribbon loaded not correctly. Follow the instructions in loading the 
media or loading the ribbon. No print on the label 
Ribbon run out. Loading the ribbon. 
Continuous feeding labels  The printer setting may go wrong.   Please do the initialization and gap/black 
mark calibration. 
Gap/black mark sensor sensitivity is 
not set properly (sensor sensitivity is 
not enough) Calibrate the gap/black mark sensor. 
Make sure label size is set properly.  Set label size exactly as installed paper 
in the labeling software or program. Paper Jam 
Labels may be stuck inside the printer 
mechanism near the sensor area. Remove the stuck label. 
Top cover is not closed properly. Close the top cover completely and make 
sure the right side and left side levers are 
latched properly 
Check if supply is loaded correctly.  Reload the supply. 
Ribbon and media are incompatible.  Change the ribbon or label combination.
Check if dust or adhesives are 
accumulated on the print head. Clean the print head. 
Check if print density is set properly. Adjust the print density and print speed.
Poor Print Quality 
Check print head test pattern if head 
element is damaged. Run printer self-test and check the print 
head test pattern if there is dot missing in 
the pattern. 
 
 
 
 
  
						

							
5. MAINTENANCE EO18-33025 
  5. MAINTENANCE
 
5-1 
5. MAINTENANCE 
WARNING! 
DO NOT USE a spray cleaner containing flammable gas for cleaning this product, as this may cause a fire.
 
This section presents the clean tools and methods to maintain your printer. 
1. Please use one of following material to clean the printer. 
•  Cotton swab ( Head cleaner pen ) 
•  Lint-free cloth 
•  Vacuum / Blower brush 
•  100%  ethanol  
2. The cleaning process is described as following 
Printer Part    Method  Interval 
1. Always turn off the printer before cleaning the print head. 
2. Allow the print head to cool for a  minimum of one minute. 
3. Use a cotton swab (Head cleaner  pen) and 100% ethanol to clean the 
print head surface.  Clean the print head when changing a new 
label roll. 
Print Head 
 
Platen Roller  1. Turn the power off.
 
2. Rotate the platen roller and wipe it  thoroughly with 100% ethanol and a 
cotton swab, or lint-free cloth.  Clean the platen roller when changing a new 
label roll. 
Tear Bar/Peel Bar  Use the lint-free cloth with 100% 
ethanol to wipe it.  As needed 
Sensor Compressed air 
or vacuum  Monthly 
Exterior  Wipe it with water-dampened cloth  As needed 
Interior  Brush or vacuum  As needed 
  
						

							5. MAINTENANCE EO18-33025 
 
5. MAINTENANCE
 
5-2 
Notes: 
1.  Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it. 
2.  Please use 100% Ethenol. DO NOT use medical alcohol, which may damage the printer head. 
3.  Regularly clean the print head and supply sensors once change a new ribbon to keep printer 
performance and extend printer life. 
4.  Continuous printing will cause printer motor overheat. Printer will stop printing automatically about 
10~15 minutes until motor is cooling down. Please dont turn off power when printer pauses or the data 
transfered to printer buffer will be lost. 
5.  The maximum printing ratio per dot line is 15% for this printer. To print the full web black line, the 
maximum black line height is limited to 40 dots, which is 5mm for 203 DPI resolution printer and 3.3mm 
for 300 DPI resolution printer. 
 
 
 
  
						

							6. SYSTEM MODE EO18-33025 
(Revision Date: Mar. 27, 2009) 
6.1 FIRMWARE DOWNLOAD
 
6-1 
6. SYSTEM MODE 
When the [FEED] button is held and the B-EV4 series is turned on, the printer is ready to start the 
system mode.    As the STATUS lamp turns in the following order every 1.5 seconds, release the 
[FEED] button while the STATUS lamp indicates your desired mode to go into it. 
Note: To go into the firmware download mode, release the [FEED] button and then immediately press it 
again. 
(1) Lights in green then blinks in green: System Mode Start 
  (2) Blinks in red: Firmware Download Mode 
  (3) Blinks in orange: Abort of Label Format Auto Call 
  (4) Lights in orange: Parameter Clear 
  (5) Lights in red: Sensor Adjustment 
  (6) Lights in green: Diagnostic Test Print/DUMP Mode 
 
 
6.1 FIRMWARE DOWNLOAD 
CAUTION: Do not turn off the PC and the printer while the firmware downloading is being performed. 
For the firmware version V1.0D and greater, it is possible to perform an auto download with the SD card. 
For the download procedure and recommended SD card, refer to the Firmware Downloading Procedure 
and the Recommended SD Card List which are posted on the Barcode Knowledge Pot. 
(URL: http://barcode.toshibatec.co.jp/Ris/products/barcode/support/en/index.php) 
 
 
 
 
 
 
 
 
 
For the firmware version V1.0C or less, follow the procedures below. 
1. Copy the firmware file onto the drive C of the PC. 
2. Connect the PC and the printer via the parallel interface. 
3. Hold the [FEED] button and turn on the printer to go into the system mode. 
4. While the STATUS lamp blinks in red, release the [FEED] button and then immediately press it again 
to go into the download mode. 
5. Place the PC into MS DOS Prompt mode, and then type in the following command to copy the 
firmware file, which was copied onto the drive C, onto the parallel port. 
C:    >COPY xxxxxx.xxx /B LPT1 
 
6. The STATUS lamp lights in green and then blinks in orange and red every one second. 
When the firmware downloading is successfully completed, the printer resets automatically.    Now the 
firmware downloading is terminated.  
Firmware File Name
SD Card Slot
Cover
SD Card
SD Card Slot  SD Card Slot
B-EV4D Series B-EV4T Series
Status LED
[FEED] Key 
						

							6. SYSTEM MODE EO18-33025 
(Revision Date: Mar. 27, 2009) 
6.2 ABORT OF LABEL FORMAT AUTO CALL 
6-2 
6.2 ABORT OF LABEL FORMAT AUTO CALL 
When the STATUS lamp blinks in orange during the system mode, releasing the [FEED] button aborts a 
label format auto call. 
 
6.3 PARAMETER CLEAR 
When the STATUS lamp lights in orange during the system mode, releasing the [FEED] button performs 
a Parameter Clear. 
 
Parameter Initial Setting 
TONE ADJUST  +00 
FEED ADJUST  +0.0mm 
CUT POSITION ADJUST  +0.0mm 
BACKFEED ADJUST  +0.0mm 
Character Code  PC-850 
Zero Font  0 (without slash) 
Baud Rate  9600 bps 
Data Length  8 bits 
Stop Bit  1 bit 
Parity None 
Flow Control Code  XON/XOFF + READY / BUSY (DTR) method 
Control Code  Auto 
[FEED] Key Function  FEED 
Euro Font Code  B0H 
X axis Fine Adjustment  0mm 
Sensor Selection  Feed Gap Sensor 
Print Speed  203dpi model: 5inch/sec. 
300dpi model: 3inch/sec. 
IP Address  192.168.010.020 
Subnet Mask  255.255.255.000 
Gateway 000.000.000.000 
DHCP Disable 
DHCP Client ID  FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF 
Socket COMM.  Enabled 
Socket COMM. Port  08000 
 
 
  
						

							
6. SYSTEM MODE EO18-33025 
(Revision Date: Mar. 27, 2009)  6.4 SENSOR ADJUSTMENT
 
6-3 
6.4 SENSOR ADJUSTMENT 
Adjust the sensor to the proper position and set the label or tag paper. 
When the STATUS lamp lights in red during the system mode, releasing the  [FEED] button performs an 
auto sensor adjustment and measurement of the label length. 
For the details of the sensor adjustment, refer to the Owner’s Manual. 
6.5 DIAGNOSTIC TEST PRINT/DUMP MODE 
When the STATUS lamp lights in green during the system mode, releasing the  [FEED] button makes a 
Diagnostic Test Print and the printer goes into the dump mode. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
PRINTER INFO. 
PROGRAM VERSION  V1.0C   0A9D 
TONE ADJUST  +00 
FEED ADJUST  +0.0mm 
CUT POSITION ADJUST  +0.0mm 
BACKFEED ADJUST  +0.0mm 
PARAMETER  [ PC-850 ] [ 0 ]    [ 9600 ] [ 8 ] [ 1 ] [ NONE ] [ 2 ] 
  [ ON ] [ AUTO ] [ FEED ] [ B0 ] 
X-COORDINATE ADJUST  +0.0mm 
SENSOR SELECTION  TRANSMISSIVE 
SENSOR ADJ. VALUE  TRANSMISSIVE [19]    REFLECTIVE [47] 
PRINT SPEED  5 IPS 
FLASH ROM  4 MB 
SDRAM 8 MB 
USER MEMORY  [ 704 KB][ 0 KB] 
TTF AREA  [ 0 KB][ 0 KB] 
EXT CHAR AREA  [ 0 KB][ 0 KB] 
BASIC AREA  [ 0 KB][ 0 KB] 
PC SAVE AREA  [ 704 KB][ 0 KB] 
INFORMATION B-EV4-Gx-QM  00000000001 
TOTAL FEED  0.0 km 
TOTAL PRINT  0.0 km 
TOTAL CUT  0 
IP ADDRESS  192.168.10.20 
SUBNET MASK  255.255.255.0 
GATEWAY 0.0.0.0 
MAC ADDRESS  00-1B-82-FF-0C-E8 
DHCP Disabled 
DHCP CLIENT  ID  FFFFFFFFFFFFFFFFFFFF 
 FFFFFFFFFFFF 
SOCKET COMM.  Enabled 
SOCKET COMM. PORT  8000  
Test Print Sample  
						

							 
 
 
 
 
 
 
 
 
E PRINTED IN JAPAN
EO18-33025