Toshiba Stratagy Dk Installation Guide

							Installation-----Stratagy DK--
CAUTION!During the Backup and Restore procedures, the Stratagy DK cannot be
processing calls. When any Backup or Restore function is selected, Adminwill query the Stratagy DK if there are any calls currently in progress. If
calls are in progress, Admin will ask if the calls can be terminated. If call
termination is selected, any current connection will be disconnected and all
ports will be commanded to go off-hook to prevent any further calls. If call
termination is denied, the Backup or Restore procedure is halted.
During a Backup or Restore, the Stratagy DK is in full operation, only theports have been busied out. If the connection between the portable/desktop
computer to the Stratagy DK is dropped, communication can be re-
established by simply accessing Stratagy Admin in the usual manner.
If the connection between the portable/desktop computer and the
Stratagy DK is by way of the internal modem, that connection will be the
only one NOT dropped if a Backup or Restore function is selected. If this
type of connection is dropped, the Stratagy port will go idle and will acceptnew incoming calls. Connection to the internal modem can be re-established
through this port.
2.Enter the number of your selection and a second screen requesting a backup directory is
displayed. The directory defaults to C : 
\ADMIN3 \BACKUP. If you want a different
directory, type over the default. Be sure to enter the complete path, including the drive
letter. Press Enter.
NoteBackup of files to the portable/desktop computer’s floppy-disk drive is not supported.
If the directory already exists, you are given the option of entering a new directory or
overwriting the file.
3.If you enter selection 2 or 3, you are also asked to enter a beginning and ending mailbox
number. Press Enter after each entry.
NoteLeaving both fields blank defines all mailboxes.
Once the backup starts, Admin calculates the time the backup will take and displays a
status message.
Important!
Since the Backup file is copied to your-portable/desktop computer’s hard drive,
you should 
verify that there is enough available disk space to accommodate it.
Use the following chart to estimate the required hard drive space based on the
estimated Backup time.
Transmitting at:
*
9600 bps
4800 bps
2400 bpsBytes Per Second being written to hard drive:
800 bytes
400 bytes
200 bytes
26
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							Stratagy DKInstallationExample: If Admin displays a 
.5 minute backup time and communication
is at 9600 bps, then:5 min. = 300 
sets.
300 sets. x 800 bytes = 240,000 bytesBytes Per Second values are not exact. Additional amounts have been
factored in to estimate a higher quantity of space than will actually be
required.4. Press Y to continue.
When the backup is complete, the following status message is displayed.
CAUTION!If Stratagy is not rebooted, all ports will remain in an off-hook condition.
5.Press Y to reboot Stratagy.
The portable/desktop computer returns to the C : 
\ADMIN3 DOS prompt. When the
Stratagy DK status light becomes a solid green, Stratagy is operational.
NoteYou will not be able to reconnect to Stratagy using Stratagy Admin until the
Stratagy DK status light is green. Any attempt prior to that time will fail.
.Restore Utility
The Stratagy Restore Utility is used to restore information from the portable/desktop
computer’s hard drive to Stratagy’s hard drive.
CAUTION!Because of possible errors that can be induced through the telephone
network, Toshiba advises that the Restore Utility be performed 
onsite.Restore functions are available for either a customer’s database or mailbox names and
greetings, or both.
1.From the Tools menu, press 2. The following menu is displayed:
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							lnsfallafion~--------Stratagy DKCAUTION!
Stratagy Voice Processing will be suspended during the restore procedure.Any existing connection is broken. For additional information on the
Restore procedure, see the Caution on Page 26.
2.Enter the number of your selection and a second screen requesting the source directory is
displayed. The directory defaults to c : 
\ADMIN3 \BACKUP. If you have the file(s) in a
different directory, type over the default. 
Be sure to enter the complete path, including the
drive letter. Press Enter.
NoteRestoring files from the portable/desktop computer’s floppy-disk drive is not
supported.
3.If you enter selection 2 or 3, you are also asked to enter a beginning and ending mailbox
number. Press Enter after each entry.
NoteLeaving both fields blank defines all mailboxes.
Once the restore starts, Admin calculates the time the process will take and displays a
status message.
4.Press Y to continue.
When the restore is complete, the following status message is displayed.
CAUTION!
If Stratagy is not rebooted, all ports will remain in an off-hook condition.
5.Press Y to reboot Stratagy.
The portable/desktop computer returns to the C : 
\ADMIN3 DOS prompt. When the
Stratagy DK status light becomes a solid green, Stratagy is operational.
NoteYou will not be able to reconnect to Stratagy using Stratagy Admin until the
Stratagy DK status 
light is green. Any attempt prior to that time will fail.
Upgrade Stratagy SoftwareTo upgrade Stratagy system software, you will need the correct set of software.
CAUTION!Because of possible errors that can be induced through the telephone
- network, Toshiba advises that the Upgrade Utility be performed onsite.
1.From the Tools menu, press 3.
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							Stratagy DKlnsfallafion_ -_---- _- __---~-~__--_l__-The following menu is displayed:
2.Place the upgrade disk into the portable/desktop computer’s floppy-disk drive.
3.The default directory is A:. If you need a different drive, type over the default. PiessEnter.
When the upgrade procedure is complete, the following message is displayed:
4. Press any key.
The portable/desktop computer returns to the C : 
\ADMPN3 DOS prompt. When the
Stratagy DK status light becomes a solid green, Stratagy is operational.
NoteYou will not be able to reconnect to Stratagy using Stratagy Admin until the
Stratagy DK status light is green. Any attempt prior to that time will fail.
Retrieve Trace FileThis function can be used to copy the trace data log file (trace.out) to the portable/desktop
computer’s hard or floppy-disk drive.
NoteThe size of the trace file can be set using the truce-cap parameter in the install.cfg fileof Stratagy (see “trace-cap” on Page 22 for a description of the parameter).
1.From the Tools menu, press 7. The following menu is displayed:
2.The trace file name defaults to TRACE. OUT. If the file has a different name, type over the
default. 
Press Enter.Stratagy DK Installation Guide April 1997
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							InstallationStratagy DKc---c-II____ ---- --II
NotePossible files you might want to retrieve are. TRACE.OUT and Stratagy.log.
3.Enter the directory to which you want the file to be copied. The default is
C : \AJDMIN3 \TRACE . OUT, If you need a different directory, type over the default. PressEnter.
If the directory already exists, you are given the option of entering a new directory or
overwriting the file.
NoteBe sure to enter the complete path.
FilecopyUse Stratagy Admin’s 
Filecopy option to copy files to and from the hard drives of the
Stratagy DK and the portable/desktop computer.
1.From the Tools menu, press 8. The following menu is displayed:
The following screen displays:
2.In the Source System field (where the file currently resides), press F2 to display a pop-up
box of selections. Highlight PC for the portable/desktop computer or Stratagy for
Stratagy and press Enter.
3.In the Copy From field, type the directory name, if necessary, and the file name.
NoteIf a directory name is not entered, Filecopy searches the Stratagy or Admin directory
(portable/desktop computer) for the file to be copied.
4.Press Enter when finished.
5.In the Copy To field, type the directory name, if necessary, and the file name.
NoteIf a directory name is not entered, Filecopy assigns the destination for the file to the
Stratagy or Admin directory.
6.Press Enter when finished.While the file is being copied, the following dialog status box
is displayed:
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DK Installation Guide April 1997 
						

							Stratagy DKInstallationWhen the copy is complete, the following status box is displayed:
7.Press any key to continue.
Trace DiagnosticsTrace is a diagnostic tool that is designed to assist you in troubleshooting Stratagy’s activity.
When Trace is enabled, it is automatically turned on when Stratagy loads up and logs data
until Stratagy software is shut down.
To log the trace data, you can use a text file called TRACE.OUT. The size of the trace file can
be configured using the truce-cup parameter (see Table 5). This parameter defines the size of
the trace file in kilobytes. When the size of the trace file reaches the setting limit, the existing
file is overwritten, 
beginning with the oldest record.
Enabling Trace Out
N To enable Trace Out
aUsing the Shutdown function on the Stratagy Admin Main Menu, select the option
“Shutdown and Trace 
CURRENT Version.” For more details, see Step 15 “Shut Down the
Stratagy 
DK” on Page 32.
Stratagy shuts down, then restarts in TRACE mode. Trace will run continuously until Stratagy
is shut down. At that point, the Trace stops but data will still reside in the text file
TRACE.OUT.
Copying Trace FilesThe TRACE.OUT file can be copied to a floppy disk and edited.
)To copy a Trace file to the portable/desktop computer’s floppy-disk or hard drive
1.From the Stratagy Admin Main Menu, press Alt+T to select the Tools menu.
2.Press 7 to select the Retrieve Trace File option.
3.Enter the trace file name and the directory to which you want the file to be copied. Press
Enter.
4.The file may be edited using an available editing program on the portable/desktop
computer.
Upgrading Stratagy DK Voice PortsUpgrading the number of voice ports on the Stratagy DK, does not require any hardware.
Please call Customer Service with the following information:
+Dealer Name and Number
+ Order Number
+Dealer Contact and telephone number
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							-.Stratagy DK
+Site telephone number
4Remote system’s password
And the port upgrade will be activated by Toshiba remotely.
NoteThe Stratagy DK must be reset for the new ports to be activated.
Step 15:Shut Down the Stratagy DKOccasionally you will need to shut down, or exit, Stratagy call pro&sing. Circumstances
include:
+Turning power off to perform hardware maintenance
+Moving the system to another location
CAUTION!Never shut Stratagy down by turning off the Strata DK’s power. Doing so
may corrupt the system files that are in use and damage the hard disk.
Perform the following first,
1.From Stratagy Admin’s Main Menu, select Shutdown by pressing Al t +S.
2.Enter the password (the default is “Stratagy”) and press Enter.
The following screen displays:
The screen enables you to select one of the following options:
4Shutdown and Restart CURRENT Version
- Restarts Stratagy (equivalent to pressing the Esc key on the current Stratagy
platform).
+Shutdown and Trace CURRENT Version
- Shuts down, then restarts Stratagy in the TRACE mode (TRACE.OUT file is
create& on Stratagy hard drive.
+Shutdown and Start NEW Version - Shuts down, then restarts Stratagy using the new
database and new Stratagy system software, if any (see “Toshiba Plug and Play” on
Page 17).
*Shutdown and Start OLD Version - Shuts down, then restarts Stratagy using the
software version previous to the upgraded software.
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							*Shutdown, SCANDISK and Restart - Shuts down, runs ScanDisk program and then
restarts Stratagy.NoteThere is no screen interaction during the running of the 
ScanDisk Utility.
*Shutdown and STOP for power off - Takes Stratagy off-line and does not restart it.
NoteThe “Shutdown and STOP for power off’ option is not available when accessing
Stratagy 
remotely.
3.Highlight your selection and press Enter.
Stratagy DK 
l~stallation Guide April 199733