Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual

Stations and Peripherals
PC Attendant Console (DK-PCATT)
Strata DK General Description     5/9957
PC Attendant Console (DK-PCATT)
Operators can process a heavy load of incoming calls quickly and efficiently using the Strata DK 
PC Attendant Console for Microsoft Windows. The console is not available for the RCTUA 
processor, DK40i or DK14. The console consists of the following items:
©Custom keyboard (DK-PCATT-KB)
©Handset and cradle (RATHC)
©Attendant Console Interface Unit (RATI) connected to an RATU...

Stations and Peripherals
Direct Station Selection (DSS) Console
58Strata DK General Description     5/99
Various telephone and system parameters can be changed from the console, without a separate 
maintenance port. These include Telephone User Names and System Speed Dial numbers.
The PCATT provides a Name/Number search that works with automatic or manual call handling. 
Other powerful features for the PCATT include Call Answer Priority and Queuing, Direct Station 
Selection, dial pad DTMF signaling,...

Stations and Peripherals
Door Phone and Lock Control Unit (DDCB)
Strata DK General Description     5/9959
Door Phone and Lock Control Unit 
(DDCB)
The DDCB can support as many as three door phones 
(MDFBs) or two door phones (MDFBs) and one door lock 
and connects to designated telephone circuits.
External Speaker (HESB)
The HESB is a multi-functional, external, six-inch speaker 
unit with a built-in three-watt amplifier. It can be used as a 
paging speaker, an amplified talkback speaker, or a...

Stations and Peripherals
Cabling and Connectors
60Strata DK General Description     5/99
Cabling and Connectors
Strata DK uses industry standard cabling and connectors to interface with lines, stations, and 
peripherals (Table 39 on Page 112).
Stations use standard twisted-pair cabling to connect to the system via the MDF. Digital and 
standard telephones require just one pair-cabling, or two pair, if equipped with DADM, RPCI or 
DVSU. Electronic telephones need two-pair cabling or three-pair for Speaker...

Strata DK General Description    5/9961
Features6
This chapter provides descriptions of system and station features for the DK14, DK40i and 
DK424, in alphabetical order. These features apply to all of these systems, except where noted.
This chapter includes these sections:
©System Features
©Station Features
©PC Attendant Console Features (DK424 only)
System Features
This section describes features that are available on a system-wide basis. See Table 32 on Page 88 
for a list of system features....

Features
System Features
62Strata DK General Description    5/99
Alarm Sensor (DK40i and DK424 only)
Both the PIOU and PIOUS option interface PCBs have a sensor that can be connected to a 
customer-supplied alarm system. If the alarm is activated, the sensor triggers a loud alert tone to all 
digital and electronic telephones. Any station programmed with an 
$ODUP button can turn off the 
alert tone.
Alternate Answer Point
Users can answer a transferred outside line call from any station that has the...

Features
System Features
Strata DK General Description    5/9963
Incoming calls that are not directly connected to Agents wait in queue for the first available Agent 
in the called group. While waiting, callers hear programmed announcements and music at 
designated intervals to encourage them to remain on hold. This feature requires a customer-
provided, digital announcement device(s) and music source. 
When the number of ACD calls waiting in queue reaches a programmable threshold, calls can 
overflow to...

Features
System Features
64Strata DK General Description    5/99
ANI is also known as Calling Number Identification Service (CNIS) on ISDN lines. CNIS 
operates the same as ANI on the DK424. ANI digits can be received independently or 
simultaneously with DNIS called number digits. 
Calls received with DNIS digits can be routed to unique destinations for each DNIS number (see 
“Dialed Number Identification Service (DNIS) (DK40i and DK424 only)” on Page 68 and 
Table 29).
If ANI is received without DNIS,...

Features
System Features
Strata DK General Description    5/9965
One music source can feed both types of speakers, or both types can have their own separate 
source. The source used for MOH can also be piped to telephone speakers for BGM or an alternate 
BGM source can be connected so callers on-hold have a separate music/announcement source. 
The BGM source connects to the RCA jack in the system’s Base Cabinet, RCTU, or to a 
designated standard or electronic telephone circuit port.
Caller ID
This...

Features
System Features
66Strata DK General Description    5/99
Computer Telephony Integration (CTI)
CTI combines the capabilities of the Strata DK digital business telephone system with custom 
functionality provided by computer applications. This can be provided through the Digital 
Telephone Integrated PC Interface.
Digital Telephone Integrated PC Interface
A Toshiba 2000-series digital telephone can be connected to a PC. This can be used for both 
routine data switching simultaneous voice and data...