Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual

Hospitality Management Information System
Connection Requirements
Strata DK Feature Description 5/99347
Connection Requirements
The HMIS connects to the Strata DK using two connections, the TTY port and SMDR port on a 
PIOU, PIOUS, RSIU, or RSSU at 1200, 2400, or 4800 baud. If SMDR is also used for general 
purposes, in addition to hotel guest billing records, it requires a customer-supplied Y-connector to 
the general purpose printer or call accounting device.
The Automatic Wake-up Call function...

Hospitality Management Information System
Customer Detail Window
348Strata DK Feature Description 5/99
Call Forward – All Calls (CFAC) set. There is a Swap Room button (see “Room Change (Swap)” 
in the HMIS General Description ) for changing a guest’s room quickly and easily.
When the All Rooms option is selected, the window displays the entire hotel guest list. The 
Browse function is very useful during check-in for locating guest reservations.
Figure 55 Browse Window (with sample data)
Customer Detail...

Hospitality Management Information System
Function Tabs
Strata DK Feature Description 5/99349
 
Figure 56 HMIS Main Screen (with sample data)
Function Tabs
Dialog boxes are provided in the bottom half of the Main screen. The tabs enable the front desk 
clerk to enter guest or room information during the guest’s stay and view the data, whenever 
necessary. The tabs are described below.
©Control/Status – Manually controls and displays telephone service, call forwarding or Do Not 
Disturb (DND), maid...

Hospitality Management Information System
Convenient Access to Screens/Functions
350Strata DK Feature Description 5/99
©Billed Services – Enables entry of billed service charges for room service, movies, etc. to the 
guest’s account and displays all entries during the guest’s stay. 
©FOP – Registers and displays the Form of Payment (FOP) that is being used by the guest 
(cash, check or credit card) and room deposit payment.
Convenient Access to Screens/Functions
The HMIS Main screen provides button...

Strata DK Feature Description 5/99351
Glossary
Te r mDefinition
AAAuto Attendant (built-in or external) – acts as an automatic operator that directs incoming 
callers to stations by offering a menu of dialing prompts.
ABRAutomatic Busy Redial – enables a station user to automatically redial a busy outside 
number up to 15 times at pre-programmed intervals.
ACBAutomatic Callback – enables the station user, using a flexible button or dialing a special 
code, to call back a station that was previously busy...

Glossary
CNIS ~ ESF
352Strata DK Feature Description 5/99
CNISCalling Number Identification Services – caller ID for ISDN. CNIS is calling party 
information for outgoing and incoming calls sent to the ISDN network. 
CO Central Office – facility which houses switching equipment that provides phone service 
(CO lines, E & M tie lines, DID lines, Centrex lines) for the immediate geographical area.
CODECs Coder/Decoder – semiconductors that process analog-to-digital and digital-to-analog 
conversions....

Glossary
FIFO ~ PSAP
Strata DK Feature Description 5/99353
FIFOFirst-In, First-Out.
FOPForm of Payment – enables the front desk clerk to enter the form of payment (cash, check 
or credit card) and amount and type of deposit paid using the FOP Tab screen
HDCB Electronic Door Phone/Lock Control Unit – supports optional door phones (MDFBs) and 
provides door lock control. A peripheral hardware unit compatible with designated 
electronic telephone circuits.
HDSS Electronic Direct Station Selection Console –...

Glossary
PSTN ~ U Interface
354Strata DK Feature Description 5/99
PSTNPublic Switched Telephone Network
RAM Random Access Memory – refers to the type of system memory that holds individual 
system configuration and feature programming. RAM is read/write memory, and can be 
easily revised in programming.
ROM Read Only Memory – refers to the type of system memory that holds static software that 
comprises the mechanics of the features’ functions. ROM is only revised by Toshiba 
software engineers....

Strata DK Feature Description 5/99355
Index
A
account codes,16
ACD
agent
features,284
ACD, PBX, and non-ACD calls,285
after call work time,289
auto answer with zip tone,290
call pickup,286
display information,287
help,288
log in/log out,291
unavailable mode,292
work unit,293
performance,336
statistics,333, 337
status,334
supervisor features,294
agent assistance,295
call monitoring,299
call pickup,296
end of shift,300
log in/log out,298
MIS access,317
queue alarm indication,318
supervisor LCD display,297...

356Strata DK Feature Description 5/99
Index
B ~ H
B
background music,125
background music interface,27
base station,197
billed services
tab,350
browse window,347, 349
busy override,127
C
call forward,129, 321
call park,132
call pickup,133, 134
call transfer with camp-on,135
caller ID
lines (see also BRI, PRI lines)
caller identification,28
centrex ringing repeat,31
centrex/PBX compatibility,30
check-in,350
check-out,350
CO line
capacities,2
computer telephony integration,32
conferencing,35
connection...