Toshiba Strata Ctx100, Ctx670 General Description Manual

Telephones and Peripherals
CTX Attendant Console
Strata CTX General Description    06/0337
CTX Attendant Console
The Strata CTX Attendant Console runs on a PC with Microsoft® Windows® XP or 2000 
operating systems. The Strata CTX Attendant Console PC requirements include:
 Pentium III running at 500 mHz or better
 256M RAM (Windows XP) or 128M RAM (Windows 2000)
 500MB hard disk space
 NIC interface for 10/100 Base T
It connects to the Strata CTX processor via the LAN as a Customer Supported...

Telephones and Peripherals
CTX Attendant Console
38Strata CTX General Description    06/03
The CTX Attendant Console is designed to handle all call activity within a single Call Monitor 
screen, shown below. All calls will appear in a single list.
Calls are marked with icons to show the current status.
Features such as Paging, Call Pickup, Call Park offer many alternatives. The Administration 
window enables which option is the primary operation for that Attendant. For example, if two 
zones are used for...

Telephones and Peripherals
Peripherals
Strata CTX General Description    06/0339
Peripherals
The Strata CTX supports several types of stations and customer-supplied peripheral devices, such 
as door phones for visitor screening, a music source interface for MOH and ACD queues, a 
speaker for amplified ringer, Toshiba Voice Processing systems for voice mail/auto attendant 
applications, and more.
Toshiba Telecommunication Systems Division (TSD) does not provide ISDN or IP station 
equipment, such as ISDN...

Telephones and Peripherals
Cabling and Connectors
40Strata CTX General Description    06/03
Door Phone/Lock Control Unit (DDCB)
The DDCB can support as many as three door phones (MDFBs) 
or two door phones (MDFBs) and one door lock control relay. 
Using the door lock control, digital station users can unlock a 
customer-supplied electronic door lock at the touch of a button 
programmed on their digital telephone or by dialing a feature 
access code from any type of telephone. Each DDCB requires 
one...

Strata CTX General Description    06/0341
Features6
This chapter contains the Strata CTX100 and CTX670 features. They are presented in alphabetical 
order to make it easy to locate each feature.
Account Codes
Account Codes are often used for cost allocation of the call or the time the caller was involved on 
a phone call. The codes are printed on a Station Message Detail Recording (SMDR) printout along 
with other call details so that the customer can identify all calls associated with a specific account...

Features
Automatic Busy Redial
42Strata CTX General Description    06/03
Automatic Busy Redial
Automatic Busy Redial (ABR) enables a digital or standard telephone user to automatically redial 
a busy outside number multiple times at programmed intervals. Strata CTX supports a maximum 
of 16 or 32 simultaneous registrations of ABR (limited by the number of busy tone detectors in the 
system). Each station may only have at most one call registered with ABR at any time. 
Automatic Call Distribution (ACD)...

Features
Automatic Callback (ACB)
Strata CTX General Description    06/0343
Enhanced ACD Features
Agent Priority Routing
The Agent pool can be expanded when traffic gets heavy based upon agent priority levels. When 
all agents are busy at one level, calls automatically get distributed to agents at the next level. Calls 
can be distributed by agent priority, preferred agent treatment, or balanced call count. 
Multiple Group Agent Login 
ACD agents can be logged into multiple ACD groups, enabling agents to...

Features
Automatic Release
44Strata CTX General Description    06/03
Automatic Release
The system will automatically release line connections under certain conditions. 
Automatic Release from Hold
When a line is on hold and the held party hangs up, the line is automatically released. Individual 
loop start CO lines can be programmed to detect disconnect supervision signals from the CO and 
to respond by releasing the line. If the CO does not provide Disconnect Supervision, the user must 
manually...

Features
Call Forward
Strata CTX General Description    06/0345
Call Forward
Call Forward diverts internal and external calls intended for a Directory Number [DN] to a 
destination specified for that [DN], under calling conditions specified for that [DN]. Call Forward 
may be activated from the station that owns the [DN] or remotely from another station or from 
outside the system from a DISA line. Call Forward may be applied to any [DN] ([PDN], [PhDN], 
or Pilot [DN]).
There are two types of Call...

Features
Call History
46Strata CTX General Description    06/03
Call Forward Conditions
Call Forward (CF) conditions refer to the status of the [DN] that causes a call to forward. Whether 
using Station or System Call Forward, the CF conditions include: Busy, No Answer, Busy-No 
Answer, and All Calls (station CF only). Call Forward No Answer times are set individually for 
each station in Station Call Forward and system wide for all System Call Forward Patterns.
NoteOCA and Voice First Calls will not...