Toshiba S70b Owners Manual

							A message is displayed if any changes which might interfere with theoperation of the program are detected. Follow the instructions displayedon-screen in the message.
System Recovery
There is a hidden partition allocated on the Hard Disk Drive for the SystemRecovery Options in the event of a problem.
You can also create recovery media and restore the system.
The following items are described in this section:
Creating Recovery Media
Restoring the pre-installed software from your created Recovery
Media
Restoring the pre-installed software from the Recovery Hard Disk
Drive
Creating Recovery Media This section describes how to create Recovery Media.
Be sure to connect the AC adaptor when you create Recovery Media.
Be sure to close all other software programs except the Recovery
Media Creator.
Do not run software such as screen savers which can put a heavy
load on the CPU.
Operate the computer at full power.
Do not use power-saving features.
Do not write to the media when the virus check software is running.
Wait for it to finish, then disable virus detection programs including any
software that checks files automatically in the background.
Do not use utilities, including those intended to enhance Hard Disk Drive access speed. They might cause unstable operation anddamage data.
Do not shut down/log off or Sleep/Hibernate while writing or rewritingthe media.
Set the computer on a level surface and avoid places subjected to
vibrations such as airplanes, trains, or cars.
Do not use on an unstable surface such as a stand.
A recovery image of the software on your computer is stored on the Hard
Disk Drive, and can be copied to either disc media or USB Flash Memory
by using the following steps:
1. Select either blank disc or USB Flash Memory.
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							The application allows you to choose from a variety of different media
onto which the recovery image can be copied including disc media and USB Flash Memory.Some of the disc media might not be compatible with the optical disc
drive connected to your computer. You should therefore verify that the optical disc drive supports the blank media you have chosen before
proceeding.
USB Flash Memory will be formatted and all the data in the USB Flash
Memory will be lost when proceeding.
2. Turn on your computer and allow it to load the Windows operating
system from the Hard Disk Drive as normal.
3. Insert the first blank disc into the optical disc drive tray, or insert the USB Flash Memory into one available USB port.
4. Click  Recovery Media Creator  under TOSHIBA  group in the Apps
view.
5. After Recovery Media Creator starts, select the type of media and the title you wish to copy, and then click the  Create button.
Restoring the pre-installed software from your created
Recovery Media
If the pre-installed files are damaged, you are able to use the Recovery
Media you have created to restore the computer to the state it was in when you originally received it. To perform this restoration, do the following:
When you reinstall the Windows operating system, the hard disk will
be reformatted and all data will be lost.
Please make sure to use the default Boot Mode option in the BIOS
setup utility before restoring.
1. Click the power icon ( 
 ) on the Start screen and then select
Restart .
2. Hold down the  F2 key and then release this key one second after
the computer is power on. The BIOS setup utility will load.
3. In the BIOS setup screen, select  Advanced -> System 
Configuration -> Boot Mode .
Note: Please skip the following contents if you cannot find the Boot
Mode option in your system.
4. Select  UEFI Boot  (Default).
If you set the Boot Mode as  CSM Boot, the recovery media created by
Recovery Media Creator will NOT be able to restore.
If you create a recovery image using advanced recovery tools fromControl Panel, also make sure to use the default Boot Mode option(UEFI Boot)  in the BIOS setup utility before restoring.
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							1. Load the Recovery Media into the Optical Disc Drive or insert therecovery USB Flash Memory into one available USB port.
2. Click the power icon (
) on the Start screen and then select  Restart.
3. Hold down the  F12 key and then release this key one second after the
computer is power on.
4. Use the up and down cursor key to select the appropriate option from the menu according to your actual recovery media.
5. A menu is displayed from which you should follow the on-screen instructions.
If you have previously chosen to remove the recovery partition and are
trying to create "Recovery Media", the following message appears: "The Recovery Media Creator can not be launched because there is no recoverypartition."
When there is no recovery partition, the Recovery Media Creator cannot make Recovery Media.
However, if you have already created a "Recovery Media", you can use it
to restore the recovery partition.
If you have not created "Recovery Media", contact TOSHIBA support for assistance.
Restoring the pre-installed software from the
Recovery Hard Disk Drive
A portion of the total Hard Disk Drive space is configured as a hiddenrecovery partition. This partition stores files which can be used to restorepre-installed software in the event of a problem.
If you set up your Hard Disk Drive again later, do not change, delete, or add partitions in a manner other than specified in the manual, otherwiseyou might find that space for the required software is not available.
In addition, if you use a third-party partitioning program to reconfigure the
partitions on your Hard Disk Drive, you might find that it becomes impossible to set up your computer.
Make sure that the AC adaptor is connected during the restoring process.When you reinstall the Windows operating system, the hard disk will be
reformatted and all data will be lost.
1. Click the power icon (  ) on the Start screen and then select
Restart .
2. Hold down  0 (zero) key and then release this key one second after the
computer is power on. Choose  Yes if you want to continue.
3. Select  Troubleshoot .
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							4. Select Reset your PC .
5. Follow the on-screen instructions to finish the recovery.
You can also perform the restoration through PC settings in the operating system:
1. Click the  Settings charm and click  Change PC settings .
2. Click  Update and recovery  under PC settings and then click
Recovery .
3. Click  Get started  under Remove everything and reinstall Windows .
4. Follow the on-screen instructions to finish the recovery.
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							Chapter 6
Troubleshooting TOSHIBA has designed this computer for durability, however, shouldproblems occur you are able to use the procedures detailed in this chapter
to help determine the cause.
You should become familiar with this chapter as knowing what might go
wrong can help prevent problems from occurring in the first place.
Problem-solving process If you observe the following guidelines, resolving problems will be much
easier:
Stop immediately when you recognize a problem exists as taking
further action might result in data loss or damage, or you might destroy valuable problem-related information that can help solve theproblem.
Observe what is happening. Write down what the system is doing and
what actions you performed immediately before the problem occurred.
Make a screenshot of the current display.
Also be aware that the questions and procedures described in this chapter
are meant only as a guide, they are not definitive problem-solving techniques. In reality many problems can be solved simply, but a few mayrequire help from TOSHIBA Support. If you find you need to consult others,
be prepared to describe the problem in as much detail as possible.
Preliminary checklist You should always consider the simplest solution first. The items detailedin this checklist are easy to fix and yet can cause what appears to be aserious problem:
Make sure that you turn on all peripheral devices before you turn onthe computer - this includes your printer and any other external deviceyou are using.
Before you attach an external device you should first turn off the
computer, then when you turn the computer back on it recognizes the
new device.
Make sure that all optional accessories are configured properly in the
computer's setup program and that all required driver software has been loaded (refer to the documentation included with the optionalaccessories for further information on its installation and
configuration).
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							Check all cables to ensure that they are correctly and firmly attachedto the computer - loose cables can cause signal errors.
Inspect all connecting cables for loose wires and all connectors forloose pins.
Check that your disc media is correctly loaded
Always try to make detailed notes of your observations and keep them in a permanent error log - this helps you to describe your problems to TOSHIBASupport. In addition, if a problem recurs, the log you have made helps to
identify the problem faster.
Analyzing the problem Sometimes the computer gives you clues that can help you identify why it
is malfunctioning. In view of this, keep the following questions in mind:
Which part of the computer is not operating properly - keyboard, Hard
Disk Drive, display panel, Touch Pad, Touch Pad control buttons - as
each device produces different symptoms.
Check the options within the operating system to ensure that its
configuration is set properly.
What appears on the display? Does it display any messages or random characters? Make a screenshot of the current display and, ifpossible, look up the messages in the documentation included with the
computer, software, or operating system.
Check that all connecting cables are correctly and firmly attached as
loose cables can cause erroneous or intermittent signals.
Do any indicators light, if so, which ones, what color are they and do
they stay on or blink? Write down what you see.
Do you hear any beeps, if so how many, are they long or short and are
they high pitched or low pitched? In addition, is the computer making
any unusual noises? Write down what you hear.
Record your observations so you can describe them in detail to TOSHIBA Support.
SoftwareThe problems might be caused by your software
or disk. If you cannot load a software package, the media might be damaged or the program
might be corrupted. In these instances, try
loading another copy of the software if possible.
If an error message appears while you are using
a software package you should refer to the
documentation supplied with it as this usually
includes a problem-solving section or a summary
of error messages.
Next, check any error messages against the
operating system documentation.
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							HardwareIf you cannot find a software problem, you should
then check the setup and configuration of your
hardware. First run through the items in the
preliminary checklist as described previously
then, if you still cannot correct the problem, try to identify the source. The next section provideschecklists for individual components and
peripherals.Before using a peripheral device or application software that is not an authorized TOSHIBA part or product, make sure that the device or softwarecan be used with your computer. Use of incompatible devices might cause
injury or might damage your computer.
If something goes wrong
Your computer does not respond to the keyboard commands
If an error occurs and the computer does not respond to your keyboard
commands, do the following:
Press the power button and hold it down for five seconds. Once the computer has turned itself off, wait 10–15 seconds before turning on the
power again by pressing the power button.
Your program stops responding
If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failedprogram without shutting down the operating system or closing other
programs.
To close a program that has stopped responding:
1. Press  CTRL, ALT , and  DEL simultaneously (once), then click  Task 
Manager . The Windows Task Manager window appears.
2. Select the program you want to close, then click  End Task. Closing
the failed program should allow you to continue working. If it does not,
continue with the next step.
3. Close the remaining programs one by one by selecting the program name, then  End Task. Closing all programs should allow you to
continue working. If it does not, power off your computer and then restart it.
The computer does not start
Make sure that you attached the AC adaptor and power cord/cable
properly.
If you are using the AC adaptor, check that the wall outlet is working by
plugging in another device, such as a lamp.
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							Verify that the computer is on by looking at the Power indicator.
If the indicator is glowing, the computer is on. Also, try turning the computer
off and then on.
If you are using an AC adaptor, verify that the computer is receiving power
from the external power source by looking at the  DC IN/Battery indicator. If
the indicator is glowing, the computer is connected to a live external power
source.
The computer does not load advanced options during startup
By holding down one of the following keys during startup, your computer
can load the following advanced options.
KeyAdvanced optionF2BIOS utilityF12Boot menu0 (zero)Recovery options
If your computer starts to load the Operating System instead of desired
advanced options, do the following:
1. Click the power icon ( 
 ) on the Start screen and then select
Restart .
2. Hold down the corresponding key and then release this key one second after the computer is power on.
3. Follow the on-screen instructions to proceed.
Hardware and system checklist This section discusses problems caused by your computer’s hardware or
attached peripherals. Basic problems might occur in the following areas:
Power
Keyboard
Internal display panel
Hard Disk Drive
Optical Disc Drive
Memory Media Card
Pointing Device
USB device
Sound system
External monitor
LAN
Wireless LAN
Bluetooth
Power
When the computer is not plugged into an AC power outlet, the batterypack is the primary power source. Your computer also has Real-Time Clock (RTC) function. All of the power resources are interrelated with
anyone having the ability to produce apparent power problems.
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							Overheating power down
If the processor's temperature reaches an unacceptably high level witheither setting, the computer automatically shuts down to prevent anydamage. In this instance, all unsaved data in memory is lost.
ProblemProcedureComputer shuts
down automatically.Leave the computer off until it reaches room
temperature. If the computer has reached room
temperature and it still does not start, or if it starts
but shuts down quickly, contact TOSHIBA Support.
AC power
If you have trouble turning on the computer with the AC adaptor connected,
check the status of the DC IN/Battery indicator. Refer to the  Power
Condition Descriptions  section for further information.
ProblemProcedureAC adaptor does not
power the computerCheck the connections to make sure that the
power cord/adaptor is firmly connected to the
computer and a working power outlet.
Check the condition of the cord and terminals. If
the cord is frayed or damaged it should be
replaced, while if the terminals are soiled, they should be cleaned with a clean cotton cloth.
If the AC adaptor still does not power the computer, you should contact TOSHIBA Support.
Battery
If you suspect a problem with the battery, check the status of the  DC IN/
Battery  indicator.
ProblemProcedureBattery does not
power the computerThe battery might be discharged. Connect the AC
adaptor to recharge the battery.
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							ProblemProcedure
Battery does not
charge when the AC
adaptor is attached. If the battery is completely discharged, it will not
begin charging immediately. In these instances,
wait a few minutes before trying again. If the
battery still does not charge, you should check that
the power outlet the AC adaptor is connected to its
supplying power. This can be tested by plugging
another appliance into it.
Check whether the battery is hot or cold to the
touch - if so, it will not charge properly and should
be allowed to reach room temperature before you
try again.
Unplug the AC adaptor and remove the battery to
make sure its connecting terminals are clean - if
necessary wipe them with a soft dry cloth lightly
dipped in alcohol.
Connect the AC adaptor and replace the battery,
taking care to ensure that it is securely seated in
the computer.
Check the DC IN/Battery
 indicator. If it does not
glow, allow the computer to charge the battery for
at least twenty minutes. If the DC IN/Battery
indicator starts to glow after this period, allow the
battery to continue to charge for at least another
twenty minutes before turning on the computer.
However, if the indicator still does not glow, the
battery might be at the end of its operating life and
should be replaced. However, if you do not believe
the battery is at the end of its operating life, you
should speak to TOSHIBA Support.
Battery does not
power the computer
as long as expected If you frequently recharge a partially charged
battery, the battery might not charge to its full
potential. In these instances, fully discharge the
battery and then attempt to charge it again.
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6-6
Check the Power saver option under Choose or 
customize a power plan  in the Power Options.