Toshiba Perception Attendant Console User Guide

							SPEED DIALING-SYSTEM
Speed dialing allows you and other extension
users to use a 2 - digit code in place of a full
telephone number when making calls. The Speed
Dial-System list of telephone numbers must be stored
via the attendant console, but, once stored, all
numbers are accessible to all extensions. A maximum
of 90 telephone numbers may be stored.
TO MAKE A CALL WITH SPEED DIAL-SYSTEM
1. DEPRESS AN IDLE 
m KEY
l RLS LED goes off
l LPK LED lights
2. DEPRESSTHE 
71 KEY
3.DIAL THE 2-DIGIT ADDRESS CODE FOR THE
TELEPHONE NUMBER YOU WISH TO CALL
*The system will dial the number for you
TO STORE A NUMBER
1.DEPRESS THE 71 KEY (do not depress
an 
a key)
l The SP DIAL LED flashes
2. DIAL:
a) The 2 
- digit code (10 through 99) you wish
to associate with the telephone number
b) The trunk access code
c) The q key (this inserts a 3-second pause toallow time for trunk dial tone to appear)
d) The telephone number
3.DEPRESS THE r-==l KEY AGAIN
The SP DIAL LED goes off
The code and telephone number are storedEXTENDING A CALL TO A BUSY
DIRECTORY NUMBER 
(continued)a) Another call is previously in Camp-on/
Call Waiting (only one is allowed per
station).
b) Camp-on/Call Waiting is not permitted due
to system restrictions (called station is
dialing or in a conference call).
2. DEPRESSTHE 
m KEY
l EXCL DEST LED lights
l EXCL SRC LED goes off
l You have a voice connection with the caller
3A. IF THE CALLER WISHES TO WAIT
4A. DEPRESS THE 
m KEY
l LPK LED, all displays go off
l RLS LED lights
l Console becomes idle
If the call remains unanswered for 
(I seconds,the call will be returned to your console as a Timed
Recall.
3B. IF THE CALLER DOES NOT WISH TO WAIT
OR IF NO CAMP-ON IS ALLOWED
4B. DEPRESSTHE 
m KEY
l Called station is released from console
l DEST display is cleared
l Another DN can be dialed if requested
5B. DEPRESSTHE 
a KEY
l LPK LED, all displays go off
l RLS LED lights
l Console becomes idle , 
						

							TIMED RECALL
If an extended call remains unanswered for() seconds, the call will be returned to
your console.
1. YOU WILL HEAR AN INCOMING CALL
SIGNAL
l ICI lights (TIM); SRC and DEST are displayed
l LPK LED flashes
l STATUS is displayed:
RNG for ring 
- no answer
BSY for Camp-on, Call Waiting
2. DEPRESS THE APPROPRIATE 
m KEY
l LPK LED lights
l Signalling stops
3. YOU ARE CONNECTED TO THE CALL
l Make an appropriate response
4A. IF THE CALLING PARTY (SRC) WISHES
TO WAIT
5A. DEPRESS THE m KEY
l LPK LED, all displays go off
l RLS LED lights
l Console becomes idle
4B. IF THE CALLING PARTY 
(SRC) DOES NOT
WISH TO WAIT
5B. DEPRESSTHE 
-1 KEY
l DEST, STATUS displays go off
l Called station is released
l Another DN can be dialed, if requested
6B. DEPRESSTHE 
m KEY
l LPK LED, all displays go off
l RLS LED lights
l Console becomes idleREMOTE ACCESS TO SYSTEM
SERVICES
This feature allows a user outside of your system
to access the system services via an exchange network
connection. The user dials a preselected exchange
number to connect to your system and then dials
a 3-digit authorization code. The user may then make
a call just as it is done from inside the system normally.
The authorization code used by the outside user
is controlled by the Attendant Console and may be
changed anytime.
The trunk(s) used for this service (and, therefore,
the exchange number dialed by the outside user)
may be permanently fixed or may be assigned by
your console each time it is needed (it is a
programmable option). In addition, the trunks may
be arranged (by system programming) to operate in
the Remote Access mode in both DAY and 
NITEservice or N ITE service only.
TO ASSIGN OR CHANGE THE AUTHORIZATION
CODE1. DEPRESS AN IDLE 
m KEY
l 
R LS LED goes off
l LPK LED lights
2. DIAL THE ACCESS CODE
3. DIAL THE AUTHORIZATION CODE
4. DEPRESS THE 
m KEY
l LPK LED goes off
l RLS LED lights
l Console becomes idle
TO SELECT TRUNK(S) TO BE USED WITH
REMOTE ACCESS TO SYSTEMProcess as in Night Answer Connections using the
numberas the directory number. All trunks
assigned to this number will function in the Remote
Access to System mode. System programming will
determine if Remote Access is functional in both
DAY and 
NITE service or NITE service only. 
						

							P-TOSHIBANIGHT ANSWERING CONNECTIONS
(continued)
UNIVERSAL NIGHT ANSWERING
1. DEPRESS AN IDLE 
m KEY
l LPK LED lights
l RLS LED goes off
2. DEPRESSTHE 
m KEY
l 
NITE LED flashes
l Receive dial tone
3. DIALTHETRUNKACCESSCODE FOLLOWED
BY ITS EQUIPMENT NUMBER
l Dial tone stops when the first digit is dialed
l First two digits are displayed as DEST, but
shift to SRC when the number is completed
l LPK LED goes dark and dial tone returns
when the number is completed
If a non-existent access code or trunk equipment
number is dialed, you will hear the overflow tone.
Depress the 
71 key and redial.
4. DEPRESSTHE 
m KEY
l RLS LED lights
. NITE, LPK 
LEDs go off
Repeat above steps to make additional assignments.
ITOSnlBAYATTENDANT RECALL
A station user, while talking to another party, may
recall the console for the purpose of asking the attendant
to take a message or to “park” the call on a busy station.
1. YOU WILL HEAR AN INCOMING CALL
SIGNAL
l ICI lights 
(RCL),SRC, COS, DESTaredisplayedl LPK LED flashes
2. DEPRESS THE APPROPRIATE 
m KEY
l LPK LED lights steadily
l EXCL SRC LED lights
l Signal stops
l STATUS displays 
ILKl You have a voice connection with the DEST party,
SRC party is separated from the conversation
3.DEPRESS THE @=-! KEY
l The DEST party (recalling party) is disconnected
l You have a voice connection with the SRC party
4. PROCESS IN THE SAME MANNER AS A
NEWLY ANSWERED CALL
CALLING AN OUTSIDE NUMBER
1. DEPRESS AN IDLE 
m KEY
l RLS LED goes off
l LPK LED lights
2. DIAL THE DESIRED TRUNK ACCESS CODE
l DEST displays trunk number, STATUS
displays TLK
l Receive trunk dial 
ton,e3. DIAL THE DESIRED NUMBER
4. DEPRESS THE 
m KEY TO TERMINATE
THE CALL
l LPK LED, all displays go off
l RLS LED lights
l Console becomes idle
NOTE:
To extend the call to a station, depress the 
m and
proceed to dial the station DN in the usual way. 
						

							CALLING A DIRECTORY NUMBER
1. DEPRESS AN IDLE m KEY
l RLS LED goes off
l LPK LED lights
2. 
DIALTHE DIRECTORY NUMBER
l DEST is displayed as the digits are dialed
3A. IF THE DIRECTORY NUMBER IS BUSY
l STATUS displays BSY
l You hear busy tone
3B. IF THE DIRECTORY NUMBER IS IDLE
l STATUS displays RNG
l You hear ring tone
l Party answers
l STATUS changes to TLK
l You have a voice connection with called party
4. DEPRESS THE 
m KEY TO TERMINATE
THE CALL
l LPK LED, all displays go off
l RLS LED lights
l Console becomes idle
HOLDING A CALL ON AN 
lLPKl KEY
In some cases you may wish to hold a call on an 
mkey while you gather more information or page someone.
DEPRESS THE 
Ej KEY
l LPK LED winks
l RLS LED lights
l All displays off
l Calling/Called party on hold hears MOH, if equipped
*You are free to originate or answer calls on
other 
m keys
TO RECONNECT
DEPRESS THE APPROPRIATE 
m KEY
l LPK LED lights
l RLS LED goes off
l ICI, SRC, COS, DEST, STATUS displays on
l You have a voice connection with the SRCNight connection assignments are stored in system
memory. Set-up is required only upon initial
installation or when changes are required. Flexible
night answering allows any number of trunks to be
assigned to the same station. Any trunks not assigned
a night station will cause the Universal Night Answer
(UNA) signal to be activated.
FLEXIBLE NIGHT ANSWER
1. DEPRESS AN IDLE 
m KEY
l LPK LED lights
l R LS LED goes off
2. DEPRESSTHE 
m KEY
l 
NITE LED flashes
l Receive dial tone
3. DIALTHETRUNKACCESSCODE FOLLOWED
BY ITS EQUIPMENT NUMBER
l Dial tone stops when the first digit is dialed
l First two digits are displayed as DEST, but
shift to SRC when the number is completed
l LPK LED goes dark and dial tone returns
when the number is completed
If a non-existent access code or trunk equipment
number is dialed, you will hear the overflow tone.
Depress the 
m key and redial.
4. DIAL THE DIRECTORY NUMBER 
(DN)l Dial tone stops after the first digit
l DN is displayed as DEST
l LPK LED lights
l Receive dial tone
,
5.REPEAT STEPS 3 and 4 to make additional
assignments6. DEPRESSTHE 
m KEY
l RLS LED lights
l NITE, LPK 
LEDs go off
If a non-existent DN is dialed, you will hear the
overflow tone. Depress the 
-1 key and
redial.
-TosH’=A-NIGHT ANSWERING CONNECTIONS 
						

							ACTIVATING NIGHT SERVICE
All LPK keys must be idle before activating this
feature; use single or multiple console instructions
(depending upon your system’s design).
SINGLE CONSOLE
TO ACTIVATE NIGHT SERVICE
1. DEPRESS EITHER THE m OR mKEY
l 
NITE and POS BSY LEDs light
l All existing Night Service selections are activated
l RLS LED goes off
2. UNPLUG THE HANDSET/HEADSET
l Console keyboard is removed from service
TO CANCEL NIGHT SERVICE
1. PLUG IN THE HANDSET/HEADSET
l Console keyboard is activated
l 
NITE and POS BSY LEDs go off
l RLS LED lights
l System is in Day Service
MULTIPLE CONSOLES
TO ACTIVATE NIGHT SERVICE
j.. DEPRESS EITHER THE m OR mKEY
a) If the other console is still active:
l POS BSY LED lights
l Your console is removed from service
b) If the other console is already in POS BSY:
l 
NITE and POS BSY LEDs light
l System is in Night Service, all existing Night
Service selections are activated
2. UNPLUG THE HANDSET/HEADSET
l Console keyboard is removed from service
TO CANCEL NIGHT SERVICE
1. PLUG IN HANDSET/HEADSET
l Console keyboard is activated
l 
NITE and POS BSY LEDs go off
l RLS LED lights
l System is in Day Service
p-TOSHIBAI-qTHROUGH DIALING
Requests may be received from stations or tie
line users for dialing access to numbers or trunks
from which they are restricted.
1. YOU WILL HEAR AN INCOMING CALL
SIGNAL
l ICI lights 
(OPR), SRC, COS are displayed
l LPK LED flashes
2. DEPRESS THE APPROPRIATE 
m KEY
l LPK LED lights steadily
l Signal stops
l You have a voice connection with the calling
(S RC) party
3. DIAL THE DESIRED TRUNK ACCESS CODE
l EXCL SRC LED lights steadily
l STATUS displays TLK
l Voice connection with the calling party is
broken
l Receive trunk dial tone
4. DEPRESS THE 
m KEY TO TERMINATE
THE CALL
. RLS LED lights
.The calling (SRC) station may dial on the
selected trunk
TRUNK-TO-TRUNK CALL
A call from outside the system that has been
answered at your console can be connected to an
outgoing line.
1. DIAL THE DESIRED TRUNK ACCESS CODE
l EXCL SRC LED lights
l Outgoing trunk number is displayed as DEST
l STATUS displays TLK
l Receive trunk dial tone
2. DIAL THE DIRECTORY NUMBER 
						

							TRUNK-TO-TRUNK CALL (continued)
3. DEPRESSTHE 
m KEY
l RLS LED lights
l All displays go off
l LPK LED goes off or winks (LPK on hold)
depending on the type of trunk involved in
the connection
Some types of trunk lines give no signal when the
distant party disconnects, and this makes automatic
release of a trunk-to-trunk connection impossible.
If you attempt to establish a connection between
two such trunks, the connection will be made but the
call will remain on the L PK in a “hold” condition.
You will be required to enter the call periodically
to verify its status and, ultimately, to disconnect it.
4. TO RE-ENTER A TRUNK-TO-TRUNK CALL
5. DEPRESSTHE 
m KEY
l LPK LED lights steadily
l ICI, SRC, DEST, STATUS displays on
l A 3-way conversation is established
6A. IF THE CONVERSATION IS STILL IN
PROGRESS
7A. DEPRESS THE 
m KEY
l RLS LED lights
l All displays go off
l LPK LED winks (LPK on hold)
6B. IF THE CALL HAS BEEN COMPLETED
7B. DEPRESSTHE 
m KEY
l DEST is disconnected
l DEST, STATUS displays go off
8B. DEPRESS THE 
m KEY TO TERMINATE
THE CALL
l LPK LED, all displays go off
l RLS LED lights
l Console becomes idleJOIN KEY
The 
I/ key allows you to connect one LPK
line with another LPK line. In a typical operation; a
call has returned to your console unanswered on LPK
#I, and the called party must be paged.
1.DEPRESS THE m KEY
l LPK 
#I LED winks
l Caller is put on hold
l RLS LED lights
2. PAGE CALLED PARTY
3. CALLED PARTY CALLS ATTENDANT
l LPK 
#2 LED flashes
l R LS LED goes off
l ICI, STATUS, COS are displayed
4. DEPRESS 
m KEY #2 TO ANSWER THE
CALL
5.
6.
7.l LPK 
#2 LED lights
INFORM PARTY #2 OF THE CALL ON LPK #l
CIEPRESS THE m KEY
l ICI, STATUS, COS displays go off
l LPK 
#2 goes on hold
CIEPRESS m KEY #Il LPK 
#2 LED goes off
l LPK 
#I LED changes from wink to steady
l ICI, SRC, COS 
LEDs light and identify the
original call on LPK 
#Il DEST displays DN from LPK 
#2l STATUS displays TLK
l A 3-way conversation is established
8. DEPRESSTHE 
m KEY
l LPK 
#I LED, all displays go off
l RLS LED lights
l The two parties remain connected 
						

							OVERFLOW
When your console becomes very busy,. it is
possible to divert calls that have been wartmgunanswered for over (
) seconds to an
alternate answering point. Substituting “0” for the
trunk access code and equipment number, designate
the alternate answering point using the Night
Answering Connections instructions.
TO ENGAGE OVERFLOW
DEPRESSTHE 
[q KEY
. OVFL LED lights
l Overflow is engaged
TO RELEASE OVERFLOW
DEPRESSTHE 
) KEY
l OVFL LED goes off
l Overflow is disengaged
POSITION BUSY
The 
m key allows you to make your
I
console “busy”, preventing additional incoming calls
from being assigned to your console. Calls will be
djverted to the second console in the system.
If onlvone consoleis 
eauioDed in
vour svstem.
the 
[posBsyj key will have the same effect as
the 
( key.
TO USE POSITION BUSY
DEPRESSTHE 
)I KEY
l If only one console is in the system (or the
other console is in POS BSY), the POS BSY
and 
NITE LEDs light (system is in Night
Service)
l If the other console is active in the system,
POS BSY LED lights
TO RELEASE POSITION BUSY
DEPRESSTHE 
m KEY
l POS BSY LED goes off
l 
NITE LED goes off (if it was on)
l Your console is now activeTOSHIBA’-
SERIAL CALL
FOR AN INCOMING CALL THAT REQUESTS
TWO OR MORE STATIONS
1. DEPRESSTHE 
[m KEY
2. DIAL THE FIRST STATION NUMBER AND
EXTEND CALL USING NORMAL
PROCEDURES
When the call is completed and the station user
hangs up, the call will be returned to your console
with an ICI display of SER. Repeat above steps if a
third station is required, otherwise process as a
normal call.
EXCLUSION KEYS (SPLITTING)
Use of the Exclusion ( 
1 and m )
keys enables you to split a three-way connection and
allows you to converse privately with either the
“source” or “destination” party. When you are
involved in a 3-way connection, it is possible to:
a) Talk privately with the called party (DEST)
b) Talk privately with the calling party (SRC)
c) Form a 3-way voice connection consisting of
yourself, and both the calling and called
parties
TO TALK TO THE CALLED PARTY PRIVATELY
DEPRESSTHE 
I- (ExcludeSource) KEY
l EXCL SRC LED lights
l You may talk to the called party privately,
the calling party cannot hear you
The Exclude Source condition activates au 
toma ticall ywhen you start dialing to extend a call
/..  .  ::-.,‘.:
!.‘, 
						

							EXCLUSION KEYS (SPLITTING)
(continued)
TO TALK TO THE CALLING PARTY PRIVATELY
DEPRESS THE ( (Exclude Destination)
Keyl EXCL DEST LED lights
l You may talk to the calling party privately,
the called party cannot hear you
TO FORM A 
3-WAY CONVERSATION FROM
EITHER AN EXCL SRC OR EXCL DEST
CONDITION
DEPRESS THE APPROPRIATE 
m KEY
l EXCL SRC or EXCL DEST LED will go off
l You and the other two parties may converse
freely
TO RELEASE A CALL WHILE IN ANY OF THE
ABOVE CONDITIONS (connecting the calling and
called parties)DEPRESS THE 
m KEY
l LPK LED, all displays go off
l RLS LED lights
l SRC and DEST parties are connected
VERIFY
The Verify feature enables you to ascertain the
status of a station or trunk to determine if a problem
exists or to interrupt a call in an emergency situation.
TO VERIFY STATION STATUS
1. DEPRESS AN IDLE 
m KEY
l LPK LED lights
2. DEPRESSTHE 
mVER/CRG KEY
l VER/CRG LED lights
3. DIAL THE STATION NUMBER
l DEST displays the station numberATTENDANT CONFERENCE 
(continued)TO RELEASE FROM CONFERENCE
6. DEPRESSTHE 
m KEY
l CONF LED changes to steady
l LPK LED goes off
l RLS LED lights
l Console is idle
0 Conference continues
TO RECALL THE CONSOLE BY A CONFEREE
(station user)7. STATION USER FLASHES THE HOOKSWITCH
OR DEPRESSES 
m KEY ON EKT
0 Console signals
l LPK LED flashes
l CONF LED flashes
8. DEPRESS THE APPROPRIATE 
m KEY
0 Signal stops
l LPK and CONF 
LEDs change to steady
*Console and recalling party have a voice
connection
l Remaining conferees continue to conference
9. PROCEED FROM STEP 4
TO REENTER THE CONFERENCE
You can reenter the existing conference, if
required. A warning tone will be inserted into the
conference before you are connected.
10. DEPRESS AN IDLE 
m KEY
l RLS LED goes off
l LPK LED lights
*11. PROCEED FROM STEP 1 
						

							ATTENDANT CONFERENCE
You can set up a conference call for as many as
five people (including a maximum of two trunk lines)
plus yourself, at the request of either a station user
or an outside caller. The starting point for a
conference can be any of the following conditions:
a) Console has answered an incoming call from
a station or trunk and that party is to be the
first member of the conferenceb) Console dials the first conference member
on an 
m key in the normal manner.
c) Due to an Attendant Recall, the console has
a 
3-way connection on an m key. The
attendant must establish a 3-way voice
connection through a second operation of the
m key prior to proceeding to Step # 1.
TO CONFERENCE
1. DEPRESSTHE 
/co,, KEY
l CONF LED winks
l Voice connection between the console and
existing connection(s) continues
l COS displays number of conferees
2.DIAL THE NEXT CONFERENCE MEMBER
l Console voice connection is split when first
digit is dialed 
- voice connection between
any existing conference members continues
l CON F LED changes to steady
l Dialed number appears in DEST
l STATUS displays RING
l You will hear ringing tone
3. CALLED PARTY ANSWERS
l Console has a voice connection with called party
4. DEPRESSTHE 
) KEY
l CON F LED changes to wink
l Console and new party are 
conferenced with
existing connection(s)
l COS displays number of conferees not
including the console
5. REPEAT STEPS 2 THROUGH 4 TO ADD
ANOTHER PARTY
,_.TOSHIBA-4
VERIFY (continued)
4A. IF THE STATION IS BUSY
l A 2-second warning tone 
is. injected into the
conversation on the called station
l A 3-way conversation is established at the end
of the warning tone
l A %-second warning tone is repeated every 15
seconds for the duration of the 3-way
connection
At this point it is possible to release either party from
the conversation by depressing either the
or 
71 key.
m5A. DEPRESSTHE 
m KEY
l VER/CRG and LPK 
LEDs, all displays go off
l RLS LED lights
l Console is idle
l Existing conversation continues
4B. IF THE STATION IS IDLE
l Station rings
l VER/CRG LED goes off
l STATUS displays RNG
5B. PROCEED AS IN A NORMAL CALL
TO VERIFY A TRUNK
1. DEPRESS AN IDLE 
m KEY
l LPK LED lights
2. DEPRESSTHE 
m KEY
l VER/CRG LED lights
3. DIALTHETRUNKACCESSCODE FOLLOWED
BY THE TRUNK EQUIPMENT NUMBER
l DEST displays the 
trun’k code and number
4A. IF THE TRUNK IS BUSY
l A 2-second warning tone is injected into the
conversation
l A 3-way conversation is established at the end
of the warning tone
l A %-second warning tone is repeated every 15
seconds for the duration of the 3-way
connection
(continued) 
						

							7TosH’=A
VERIFY (continued)
At this point it is possible to release either party
from the conversation by depressing either the
m or -1 key.
5A. DEPRESS THE 
m KEY
l VER/CRG and LPK 
LEDs, all displays go off
l RLS LED lights
l Console is idle
l Existing conversation continues
4B. IF THE TRUNK IS IDLE
l Trunk is seized
l VER/CRG LED goes dark
l STATUS display TLK
l Receive trunk dial tone
5B. PROCEED AS WITH A NORMAL CALL
PAGING
Your console provides for direct push-to-talk
access to one paging zone (or All Page) via the 
mkey. Additional paging zones (if equipped) can be
accessed by depressing an idle 
m key and dialing
the proper access code.
The PAGE LED lights steadily when the page zone
(or All Page) is being used by you or a station user.Your 
11 key gives you preemption capability.
Any page in progress when you operate the 
I-key will be cut off and you will be connected. It is
important, therefore, to observe the LED status when
you cannot hear that paging is in progress.TO PAGE FROM AN IDLE CONSOLE
1. DEPRESS AND HOLD THE 
m KEY.
I .l PAGE LED lightsI il RLS LED goes off
l Idle LPK LED lights
l PAGE ACCESS code is displayed as DEST
l STATUS displays TLK
2. MAKE YOUR ANNOUNCEMENT
3. RELEASETHE 
m KEY
l PAGE, LPK 
LEDs go off
l RLS LED lights
0 DEST, STATUS go off(cohinued)TOSHIBA
PAGING (continued)
TO PAGE FROM AN ACTIVE 
m KEY
1.DEPRESS AND HOLD THE I- KEY
l PAGE LED lights
l EXCL SRC LED lights
2. MAKE YOUR ANNOUNCEMENT
3.RELEASE THE I[ KEY
l PAGE LED goes off
l EXCL SRC LED goes off
l LPK LED winks
l RLS LED lights
The paging assignments in your system are:
ACCESS CODE
LOCATION
MEET-ME-PAGE
This feature will allow you to “park” a call
while you page the called party. The called party can
then pick up the call automatically by dialing the
access code from any station in the system.
TO PARK A CALL
1. DIALTHEMEET-MEPAGEACCESSCODE 
(-J..; ;,I,: :::2. DEPRESS THE 
m KEY:.::..,; 3’.:.:3. USING THE PAGE SYSTEM, INSTRUCT
THE CALLED PARTY TO DIAL ACCESS
CODE 
p.:
I..