Toshiba Encore 8 User Manual

91If Something Goes Wrong
The Windows® operating system is not working
You now have several options:
Refresh your device
❖Your files and personalization settings won't change
❖Your device settings will be changed back to their 
defaults
❖Your Apps from the Windows
® Store are retained
❖Apps you installed from discs or Web sites are removed
❖A list of removed apps is saved to your desktop
For more information, see “Recovering from a USB Recovery 
PBR (Push Button Reset)” on page 50.
Reset your device...

92If Something Goes Wrong
The Windows® operating system is not working
Startup Settings
In previous Operating Systems the majority of the options 
found on this menu were available by pressing the 
F8 key 
during the Windows® boot process:
❖Enable low resolution video mode
Restarts Windows
® using your current video driver at low 
resolution. This allows you to reset your display settings 
in the event they have been improperly set.
❖Enable debugging mode
Starts Windows
® in an advanced troubleshooting...

93If Something Goes Wrong
Fixing a problem with Device Manager
My browser cannot find the URL address I typed in.
Make sure you separated the domain names of the address 
with the forward slash (/). Check the spelling of each name 
and the syntax of the address carefully. A single incorrect 
letter or missed character will make it impossible for your 
browser to locate the site.
My browser cannot find a site I bookmarked.
The World Wide Web is constantly changing. A site you 
bookmarked yesterday may not...

94If Something Goes Wrong
Power and the batteries
Checking device properties
Device Manager provides a way to view the properties of a 
device. Properties include the name of the manufacturer, the 
type of device, the drivers installed, and the system 
resources assigned to the device. 
To check a device’s properties:
1Swipe in from the right edge of the screen. When the 
Windows
® charms appear, touch the Search ( ) charm. 
Then touch the Search field, and begin typing 
Device 
Manager
.
2Touch 
Device...

95If Something Goes Wrong
Display problems
Here are some typical problems and how to solve them:
The USB Power cable to the USB/AC adaptor work 
correctly, but the battery will not charge.
The tablet’s battery does not charge while the device is 
consuming full power. Try turning off the device.
The battery may be too hot or too cold to charge properly. If 
you think this is the probable cause, let the battery reach 
room temperature and try again.
If the battery has completely discharged, it will not...

96If Something Goes Wrong
Display problems
If you are using an external monitor:
❖Check that the monitor is turned on.
❖Check that the monitor’s Power cable is firmly plugged 
into a working power outlet.
❖Check that the cable connecting the external monitor to 
the device is firmly attached.
❖Try adjusting the contrast and brightness controls on the 
external monitor.
❖Check the display priority as described above.
The screen does not look correct.
Choose a theme for your desktop background, under...

97If Something Goes Wrong
Disk or storage drive problems
The display mode is set to Simultaneous and the 
external display device does not work.
Make sure the external monitor is capable of displaying at 
resolutions of 1280 x 800 or higher. Devices that do not 
support this resolution will only work in Internal/External 
mode, and not simultaneous mode.
Small bright dots appear on your TFT display when 
you turn on your device.
Small bright dots may appear on your screen display when 
you turn on your...

98If Something Goes Wrong
Disk or storage drive problems
3Touch and hold the drive you wish to check.
    (Sample Image) Selecting the drive
4In the pop-up menu, touch Properties.
The drive’s Properties box appears.
5Touch the 
Tools tab.
6Touch the 
Check button.
The Error Checking box appears.
The system will alert you if you need to scan the drive.
7Even if you do not need to scan the drive for errors you 
can scan by touching 
Scan drive.
Error-checking tests and repairs the storage drive.
Your hard...

99If Something Goes Wrong
Sound system problems
Your data files are damaged or corrupted.
Refer to your software documentation for file recovery 
procedures. Many software packages automatically create 
backup files.
You may also be able to recover lost data using utility 
software. Consult your network administrator.
Some programs run correctly but others do not.
This is probably a configuration problem. If a program does 
not run properly, refer to its documentation and check that 
the hardware...

100If Something Goes Wrong
Wireless networking problems
You may have connected the printer while the device is on. 
Disable Sleep mode, turn off the device, and turn off the 
printer. Turn the printer back on, make sure it is online, and 
then turn the device back on.
Try printing another file. For example, you could create and 
attempt to print a short test file using Notepad. If a Notepad 
file prints correctly, the problem may be in your original file.
If you cannot resolve the problem, contact the...