Toshiba Dkt2010h User Manual

							Advanced Operation
Speed Dial
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Speed Dial
Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code. Dial 
sequences can include telephone numbers, authorization codes, passwords feature 
activation codes and pauses. Speed Dial may be used to originate a call or invoked 
after a call is established. There are two types of Speed Dial: 
St a ti on – Your CTX System Administrator allocates a block of up to 100 personal 
speed dial numbers in increments of 10 per telephone. You can create and change 
these numbers from your own telephone. You have exclusive use of them. If you 
have a DKT3014 large display telephone and want your named station speed dial 
numbers to appear on the display, see your CTX System Administrator.
System – All telephones in your system can share a list of up to 800 System Speed 
Dial numbers under the exclusive control of the CTX System Administrator. In 
some cases, System Speed Dial will allow you to reach numbers that you would 
not be allowed to dial directly from your telephone.
Making a Call Using Speed Dial
There are three ways to begin a Speed Dial Call.
1. Dial 
0
...or press 	 on a DKT3000-series telephone
...or press the 


	. feature key on any DKT.
2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers 
occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.  
						

							Advanced Operation
Speed Dial
48Strata CTX DKT3000/2000-Series Telephone   05/02
Storing a Station Speed Dial Number
There are three ways to store a Station Speed Dial number, including Programming 
Mode, Access Codes and through system programming by your CTX System 
Administrator.
➤To store a Station Speed Dial Number using User Programming Mode
1. Press 

1  to enter User Programming Mode. The LCD shows “USER PROG 
MODE.”
2. Press the fixed 
	 button or the Speed Dial feature button. The LCD shows 
“SPEED DIAL MODE.” If this display does not appear, see your CTX System 
Administrator to determine if Speed Dialing memory is assigned to your 
telephone.
3. Press 
. The LCD shows “INDEX NUMBER.”
4. Enter the two digits which, combined with the 
, form the Station Speed Dial 
Number. 
Example: Entering 
 would result in storing Station Speed Dial Number . 
The LCD shows this number in the upper left corner. If there is already a number 
stored, it appears below the Speed Dial Number.
5. Enter the desired destination. It appears in the lower right of the LCD. Instructions 
are given below for more complex dialing strings, usually telephone numbers. 
6. Press the fixed 
	 button or the Speed Dial feature button. The LCD shows 
“DATA PROGRAMMED.”
7. If you want to enter another number, press the fixed 
	 button or the Speed 
Dial feature button. The LCD shows “SPEED DIAL MODE.”
8. Pressing 
	 or the Speed Dial feature button again toggles you between User 
Programming and Speed Dial mode. Lift and replace the handset to exit User 
Programming altogether.
➤To store a Station Speed Dial Number using an Access Code
1. Dial 

  . The display shows “SPEED DIAL” and you hear Entry Tone.
2. Dial the Station Speed Dial number (100~199). The LCD shows your digits and 
you hear Entry Tone. 
						

							Advanced Operation
Speed Dial
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NoteSelected telephones may have the ability to change System Speed Dial 
numbers. Follow this procedure but specify a System Speed Dial number 
(200~999) instead.
3. Enter the destination digits, then press 

. The LCD shows “SPEED DIAL” + the 
Speed Dial Number + destination + #. You hear Success Tone.
4. Release the telephone. To enter another number, repeat the process, starting with 
Step 1.
CTX System Administration
The third method of storing station Speed Dial numbers is via your CTX System 
Administrator, who can establish your Station Speed Dial number through 
administrative software and associate a name with it. This name is used by the 
Directory Dialing feature of DKT3014 large display telephones.
Advanced Speed Dial Operation
Special Characters
Speed Dial Numbers may include ~, 
, 0 and Pause. When using the Access Code 
input method (see above) it is also necessary to use 

 to indicate you have finished 
entering the destination number. This creates 14 functions to be input from the 12 
buttons on the dial pad.
Long Speed Dial Numbers
Speed Dial Numbers are stored sequentially in memory areas capable of holding 32 
digits. If you exceed 32 digits, the excess are stored in the next higher area and 
consume the next sequential Speed Dial Number. 
You can dial the entire string by entering the original Speed Dial Number and all digits 
will be sent, including those in excess of 32. If that were Speed Dial Number 100, 
Number 101 would no longer be available. You are not prevented from storing a new 
Number 101 but, if you do, Number 100 will be shortened to 32 digits. 
						

							Advanced Operation
Tone/Pulse Dialing
50Strata CTX DKT3000/2000-Series Telephone   05/02
The numbers are defined in Ta b l e  4:
Tone/Pulse Dialing
With some older Central Offices, you may have to make calls on outside lines 
programmed for rotary dial pulses. This feature enables you, while on these lines, to 
switch to tone dial to access remote equipment (such as an answering machine) 
requiring touchtones.
NoteWith ISDN calls, when $
.

 is pressed, all of the digits entered 
after that point will be sent with touchtones. 
➤To  c h a n g e  To n e  D i a l i n g
1. Access an outside line.
2. Dial a telephone number.
3. While on the call, press 
$
.

. Although the outside line is 
programmed for rotary dial pulses, access the outside line and dial the telephone 
number like any other call described in this user guide.
The Tone LED lights steady red and you are able to send touchtones with your dial 
pad. The feature is cancelled when the call is completed.
Table 4 Dial String Characters
EntryMeaning
a0~9
End of Speed Dial Number when entering via access code (
0
Escape. “0” functions as an escape key indicating that the number immediately following 
represents something exceptional. When 
0 is used as an escape character, it consumes 
one Speed Dial digit. Entering 
0 to insert a seven-second pause would use two of 32 
characters.
0a
Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional 
pause escape sequences. For example, to insert a 17-second pause, enter 


. The 
display of a pause in the Speed Dial Number shows a “P” without specifying the duration. In 
this example, you would see “PP.”
00 0
0
 
						

							Advanced Operation
Voice Mail - Direct Transfer
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Voice Mail - Direct Transfer
The Strata CTX enables you to transfer a call directly to a voice mailbox without first 
ringing that person’s telephone. 
➤ To transfer a call directly to Voice Mail (VM)
1. While on a call, press 
!#$ . You hear feature dial tone.
2. Enter 

. You hear entry tone.
3. Enter the VM mailbox number (usually the same as the extension number), then 
press 

. The call transfers immediately and your extension becomes idle.
Voice Mail Soft Keys
This section provides simple definitions of the Stratagy ES Voice Mail Soft Keys. 
Once your telephone is connected to your Stratagy ES voice mailbox, the LCD 
displays the Stratagy ES Main Menu options shown in Ta b l e  5 below.
You are then able to perform many of the standard Stratagy ES voice mail functions 
using the Soft Keys on your telephone. Ta b l e  6 shows a sample of some of the 
available Soft Keys.
For more information on Stratagy ES voice mail features, refer to the Stratagy Voice 
Processing User Guide.
Table 5 Stratagy ES Main Menu Soft Keys for CTX Digital Telephones
DKT 3014 SDLDKT 3010 SD
DKT 3020 SDDKT 2010 SD
DKT 2020 SDVoice Mail Functions
PLAY MSGS PLAY PLAY Play Messages
SEND SEND SEND Send Messages
MANAGE MBX MGMT MGMT Manage Mailbox
EXIT
Exit Mailbox
HANGUP QUIT
Disconnect from Stratagy ES 
						

							Advanced Operation
Voice Mail Soft Keys
52Strata CTX DKT3000/2000-Series Telephone   05/02
 
Table 6 Soft Keys for CTX Digital Telephones 
DKT 3014 SDLDKT 3010 SD
DKT 3020 SDDKT 2010  SD
DKT 2020 SDVoice Mail Functions
ACCEPT
Confirm automatic copy destination
ADD ADD ADD Create a Guest Mailbox
ADD DESTS Additional Destinations
ADD MBX ADD ADD Add a mailbox to the list
ALL MSGS
Copy All Messages
AM?
AM
APPEND APND
Append recording
AUTO COPY
Set Automatic Msg Copy
BACK UP
Backup (rewind)
BSY GRT REC
Record Busy Greeting
BUSY GREET
Select Busy Greeting (toggle)
CALL SCREEN
Change Call Screening (On/Off)
CANCEL
Cancel recording
CANCEL MSG CANC CNCLCancel message and select new 
destination
CHANGE
Change notification digits
CHG 
GREETINGGRT GRT Change Greeting
CONT DELETE
Continuous Delete
CONT PLAY
Continuous Play
DATE & TIME DATE
Message Date and Time
DELAY TIME
Set Delay Time
DELETE DEL DEL Delete the message/guest mailbox
DELETE MBX DEL DELDelete a mailbox from the personal 
distribution list
DELETE MSG
Delete message (Future Delivery Review) 
						

							Advanced Operation
Voice Mail Soft Keys
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DESTINATIONEnter automatic copy destination
DIRECTORY DIR DIR Directory plus name
DND DND DND Change Do Not Disturb (On/Off)
ENABLE/
DISABLE
Enable/Disable:
Notification template (toggle)
Automatic copy
END TIME
Set copy End Time
FOLDERS FLDR
New/Saved message folder
FORWARD FWD FWD Forward the current message
FUTURE DLVR
Set Future Delivery, Future Delivery 
Review
GO FORWARD
Go forward (advance)
GUEST MBXES GST GST Manage Guest Mailboxes
IMM ALL FAX SNDN
Immediate Fax (all faxes in folder)
IMM THS FAX SND1
Immediate Fax  (current fax doc)
MARK PRIVAT PRV PRV Set Private status (On/Off)
MARK 
URGENTURG URG Set Urgent status (On/Off)
MSG 
FOLDERSFLDR FLDR Manage Personal Folders
MSG NOTIFY
Change message Notification
MULTI ENTRY MULTI MULTI Multiple Destinations
NAME 
RECORDNAME NAME Record your Name
NEXT NEXT NEXT Play next message
NEXT MSG
Play next message (Future Delivery 
Review)
NEXT NAME NEXT NEXT Play next name Table 6 Soft Keys for CTX Digital Telephones (continued)
DKT 3014 SDLDKT 3010 SD
DKT 3020 SDDKT 2010  SD
DKT 2020 SDVoice Mail Functions 
						

							Advanced Operation
Voice Mail Soft Keys
54Strata CTX DKT3000/2000-Series Telephone   05/02
PAUSE PAUS PAUS Pause recording
PAUSE PLAY
Pause playback
PER DST LST LIST LIST Manage Personal Distribution Lists
PERSONAL 
LISTLIST LIST Personal distribution list (1~25)
PM?
PM
PREVIOUS
Play the Previous message
PREV MENU PREV
Return to previous menu
REC 
COMMENTCOMM COMM Record a list Comment
RECORD REC REC Record
REENTER
Re-enter automatic copy destination
REENTER 
NAMREDO REDO Re-enter name or Exit
REPLAY
Replay current message
REPLY RPLY RPLY Reply to the current message
RE RECORD RREC RREC Re-record
RESET 
PWORDRSET RSET Reset Guest Password
RETRN RECPT RTRC RTRC Set Return Receipt request (On/Off)
REVIEW REVW REVW Review recording/guest mailboxes
REVIEW LIST REVW REVW Review current list
REV OPTIONS
Review Option Settings
SAVE SAVE SAVE Save the message/recording/changes
SAVE MSG
Save message (Future Delivery Review)
SECURITY 
CODCODE CODE Change Security Code
SELECT NAME PICK PICK Select name Table 6 Soft Keys for CTX Digital Telephones (continued)
DKT 3014 SDLDKT 3010 SD
DKT 3020 SDDKT 2010  SD
DKT 2020 SDVoice Mail Functions 
						

							Advanced Operation
Call Recording
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Call Recording
While on an active call, a station user can record the conversation and store it in a 
Stratagy ES voice mailbox. Recordings can also be paused or restarted. Depending 
upon your System Administrator, you are given either a manual method of recording 
that allows you to designate the mailbox where the recording will be sent or an auto 
method that automatically sends the recording to a predefined mailbox that is assigned 
to the phone you are using. This may be your personal mailbox.
NoteAsk your System Administrator which method to use when recording a call.
This feature requires the presence of a 
)
 	 and a #)5 (Pause/Resume) 
button on your telephone. Feature codes are not available.
SEND MSG SEND SEND Send and Return to Main menu
SET DAY
Set the Day (1~31)
SET HOUR
Set the Hour (1~12)
SET MINUTES
Set the Minutes (0~59)
SET MONTH
Set up Month (1~12)
SET YEAR
Set up Year (last two digits)
SPCL FUNCT SPCL
Special Functions
SND ALL FAX FAXN
Send All Fax (in folder to fax dev)
SND THS FAX FAX1
Send Current Fax (to fax device)
SPCIAL SEND SPCL SPCL Special Delivery Options
START TIME
Set copy Start Time
STOP STOP STOP End recording
URGENT 
MSGS
Copy Urgent Messages
USER OPTNS OPTN OPTN Change User Options
YES
Resume playback Table 6 Soft Keys for CTX Digital Telephones (continued)
DKT 3014 SDLDKT 3010 SD
DKT 3020 SDDKT 2010  SD
DKT 2020 SDVoice Mail Functions 
						

							Advanced Operation
Call Recording
56Strata CTX DKT3000/2000-Series Telephone   05/02
Important!Stratagy ES mailboxes have a definable limit on the length one message 
can be. If you plan on making lengthy recordings, see your System 
Administrator so your message recording time can be properly defined.
➤ To record a call
1. With a call in progress, press 
)
 	. 
If you are using the auto method, the Record LED flashes rapidly and there is 
approximately a one second interval (in extreme busy conditions, up to five 
seconds) before the recording starts and the Record LED changes to the in-use 
interval flash rate. You are now recording. Continue to Step 3.
...or if you are using the manual method, the Record LED flashes green rapidly. 
Continue to Step 2.
2. (Manual method only) If you want to record the call to the predefined mailbox 
associated with the phone you are using, press 

. The Record LED flashes rapidly 
and there is approximately a one second interval (in extreme busy conditions, up to 
five seconds) before the recording starts and the Record LED changes to the in-use 
interval flash rate. You are now recording.
...or if you want to record this call to another mailbox, enter the mailbox number 
(usually the extension number). Finish by pressing 

.The Record LED flashes 
rapidly and there is approximately a one second interval (in extreme busy 
conditions, up to five seconds) before the recording starts and the Record LED 
changes to the in-use interval flash rate. You are now recording.
3. To stop recording, press 
)
 	. The LED turns off and the recording stops. To 
resume recording at this point, you need to begin a new recording, see Step 1.
Pause/Resume Recording
You can pause the recording while continuing the conversation by pressing #)5. 
The PS/RES LED flashes red. Your conversation is no longer being recorded.
To resume recording as part of the same message, press the 
#)5 button again. 
You can pause and resume indefinitely throughout the conversation. The only limit 
may be a message length imposed by the voice mail system.
Other Voice Mail Features
Another voice mail feature lets you to include a voice mailbox in a conference call. 
See “Adding Voice Mail to a Conference” on page 15. For instructions on the Stratagy 
Voice Mail features, refer to the Stratagy Voice Processing User Guide.