Toshiba Dkt2010h User Manual

							Advanced Operation
Distinctive Ringing
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Distinctive Ringing
1. Press 
1  to enter User Programming Mode.
2. Press a 

 button. The Line LED is steady green.
3. Enter the ringing pitch number:
 = Low,  = Middle, + = High,  = Combination
4. Lift the handset
to return to idle.
Do Not Disturb
If your station is in Do Not Disturb (DND) mode, internal, external and transferred 
calls do not ring your station and Off-hook Call Announce calls are denied. You can 
continue to make calls while in the DND mode. When originating a call in DND 
mode, you will hear a short burst of interrupted dial tone followed by continuous dial 
tone. You can start dialing at any time during either tone.
If you put your Primary extension into DND mode, all calls to that telephone are 
rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No 
Answer, the call is redirected to the forwarding destination immediately. 
If you put an extension other than the Primary extension into DND, only calls to that 
extension on your telephone will be blocked. Appearances of that extension on other 
telephones continue to ring.
➤To activate DND on your Primary extension
➤Press .2.* or 
 (hear Success Tone). The LED lights steady red 
and DND mode is activated for the entire station.
➤To activate DND on a non-Primary extension
➤Press the desired extension appearance and .2.* or 
 (hear 
Success Tone). The LED lights steady red and DND mode is activated for that 
extension on your telephone.
➤To deactivate DND
➤Press .2.* or 
  (hear Success Tone). The LED lights goes out 
and DND mode is de-activated. 
						

							Advanced Operation
Door Lock(s)
38Strata CTX DKT3000/2000-Series Telephone   05/02
Setting DND for Another Extension
➤To activate DND for another extension
➤Enter 
  (hear Entry Tone) + the Primary extension of the remote extension + 
the pass code + 

 (hear Success Tone). This sets DND as if activated by the 
Primary extension on the target telephone.
➤To deactivate DND for another extension
➤Enter 
  (hear Entry Tone) + the Primary extension of the remote extension + 
the pass code + 

 (hear Success Tone). This removes DND from the target 
telephone.
➤To change your DND Pass Code
➤Enter 
  (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + 

(hear Entry Tone) + new pass code + 
(hear Success Tone).
If you activate DND while a call is ringing, the ringing stops. The LED continues 
to flash on your telephone and ring on other appearances.
Door Lock(s)
Your telephone may have 3. button(s). Each 3.button is 
programmed to unlock a specific door. Check with your CTX System Administrator to 
find out the locations of your system’s door phones and record them below. 
➤To unlock a door
➤Press the specific 3. button or 
 + the Door Lock Number (see 
above table). The door unlocks for three~30 seconds (set in system programming). 
The Unlock Door LED is lit while the door is unlocked.
Door Lock No. LocationDoor Lock No. Location
06
17
28
39
410
5 
						

							Advanced Operation
Door Phone(s)
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Door Phone(s)
Door phones can be used to call phones selected in system programming. When a door 
phone calls, you hear a distinctive ringing tone, one or five times (set in system 
programming). You can also call a door phone and monitor the surrounding area.
LCD telephones display the door phone name ID when calls are made to or from door 
phones. 
The number of possible door phones varies by Strata CTX system, with up to 24 
(01~24) as the maximum for larger systems. Check with your CTX System 
Administrator to find out the names and locations of your system’s door phones and 
record them below.
➤To answer a door phone call
➤When you hear a door phone call ringing, lift the handset or press the ringing 
button. A door phone call sounds like chimes (high/low). The extension LED 
flashes green (in-use) and you are connected to the door phone.
...or to pick up door phone calls ringing someone else’s telephone, press your 
extension + 


 + directory number of the ringing phone.
Door PhoneName/LocationDoor PhoneName/Location 
						

							Advanced Operation
Emergency Ringdown
40Strata CTX DKT3000/2000-Series Telephone   05/02
➤To call/monitor a door phone
1. With the handset off-hook, press an extension button. You hear dial tone and the 
LED flashes green (in-use).
2. Press 

 (hear three tone bursts), then enter the door phone number (01~24, 
depending on system size). A two-way talk-path exists between your telephone 
and the door phone. The door phone will not ring. You can audibly monitor the 
area around the door phone.
➤To call from a door phone
1. Press the door phone button and then release it. You hear a distinctive ringing 
tone–one or five times (set in system programming).
2. When answered, speak at a normal voice level in the direction of the door phone.
Emergency Ringdown
If a station remains off-hook for a programmable period, it can be automatically 
treated as an Emergency Call and directed to an emergency destination. The station 
may have partially dialed a number or have dialed no digits at all. Each station is 
programmed with its specific emergency ringdown destination.
A station number or a group pilot number can be specified as an emergency ringdown 
destination. In a private network, the station or pilot number must be in the same 
network node. Remote emergency destination and door phones are not permitted.
Language Codes
This feature enables you to change the language sent from the Attendant Console or 
from a PC. See your CTX System Administrator to find out if your telephone is 
programmed with the ability to change languages. 
➤To change the Language Display
➤Enter the Change Language access code 
+ the Language Code (see below).
: English date format – MM/DD (/YY)
: British English – DD/MM (/YY)
+: French – DD/MM (/YY) 
						

							Advanced Operation
Off-hook Call Announce
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Off-hook Call Announce
Off-hook Call Announce (OCA) enables you to complete a call to a busy digital 
telephone. Your telephone must be programmed to either announce automatically or to 
announce after you press a button on your dial pad. The destination telephone must be 
programmed to accept an OCA. The announcement may be delivered over the handset 
or the speaker.
Handset OCA Announce can operate on any digital telephone. Speaker OCA requires 
the addition of a special circuit board inside the DKT speakerphone.
➤To make an OCA call
➤Manual – Dial an extension. When you hear busy tone, press  and, after one long 
tone, you can talk through the speaker of the destination telephone. The person you 
are calling has answering options described below. 
➤Automatic – If your telephone and the extension you are calling have been 
programmed for Automatic OCA, you can talk through the speaker of the 
destination telephone without hearing the busy tone and without dialing 
.
➤To answer a Handset OCA call
While you have a call in progress, you hear one tone in your handset to indicate that a 
second station is calling. 
➤Press  to toggle between the new and original callers.
You talk to the new caller for as long as you hold down 
. When you release the 
button, you return to the original caller. In both cases, neither caller can hear the 
other. Your LCD indicates which station or CO line you are connected to. 
➤To answer a Speaker OCA call
1. While you have a handset call in progress and you hear one tone, this indicates that 
a second station is calling. The second caller connects to the speaker in your 
telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to 
the first caller through your handset and the second caller through the microphone.
Press 
; the Mic LED turns Off. You will no longer be talking to the second 
caller, although he/she can still speak through your speaker. 
2. Press 
 again to reconnect to the second caller. You can toggle as often as you 
choose. If you do not want the first caller to hear your conversation with the second 
caller, cover the mouthpiece of your handset. 
						

							Advanced Operation
Override Calls
42Strata CTX DKT3000/2000-Series Telephone   05/02
Override Calls
The available override features are:
Busy Override
Ring Over Busy Override enables you to send a muted ring tone to a busy station to 
indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed 
for each station to be two muted rings only or continued muted rings until the call is 
answered. This option applies to the station receiving the muted ring. The muted ring 
can be sent to the telephone speaker or to the telephone handset/headset and speaker.
➤To use Busy Override
➤After reaching a busy station, press . A muted tone is heard at the busy station, 
indicating that a call is waiting. The station number displays.
Do Not Disturb Override
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a 
station in DND mode to indicate that a call is coming in. Your telephone may be 
programmed to block DND Override from other telephones. Your station’s LCD 
shows the station you have called is in the DND mode.
OCA is possible to DND stations from stations that are programmed for DND 
Override.
➤To use DND Override
➤After reaching a station in DND mode, press . A tone signal is heard at the DND 
station, indicating a call is coming in. On your station, the LCD shows the station 
number you have overridden.
Your LCD displays 
DND OVR DENY, if the station you called denies DND 
Override. 
						

							Advanced Operation
Override Calls
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Executive Override
Executive Override enables you to enter an established conversation. Your telephone 
can also be programmed to block Executive Override from other telephones.
➤To perform Executive Override
➤After reaching a busy station, press +
...or, if you have an LCD telephone, use the OVRD Soft Key. 
You enter a conference with the busy station and the party to whom he was talking. 
The called parties may hear an optional tone signal prior to your entering the 
conversation. 
Your LCD displays 
EXEC OVR DENY, if the station you called denies Executive 
Override. If you do not have Override privileges, you will camp on.
Destination Restriction/Traveling Class Override
Enables a station user to override the Destination Restriction or Traveling Class of a 
particular telephone by entering a pre-determined account code.
➤To use Destination Restriction or Traveling Class Override
1. Press 
. Confirmation tone plays and the LCD shows “Enter OVR Code.”
2. Enter the trunk access code or LCR access code.
3. Dial the external telephone number. 
						

							Advanced Operation
Paging
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Class of Service Override
By dialing a Class of Service (COS) Override code, a user can change a station’s set of 
privileges to one associated with the override code. When the call is terminated and 
another is attempted from the same station, the original COS is applied. This allows 
selected users to override restrictions that are placed on any telephone in the system.
➤To perform Class of Service Override
1. Access an outside line. You hear dial tone and the LED flashes at the in-use rate.
2. Press 
!#$  + 
. Dial tone stops. Your LCD prompts you to enter a code.
3. Enter the COS Override Code (four digits). You hear dial tone. For security 
reasons, the override codes are only available on a selected basis. See your CTX 
System Administrator.
4. Dial a telephone number.
Privacy Override
This feature enables you to enter an established call on a line you share with another 
telephone. Up to two station users can enter an existing CO line-to-station call (i.e., up 
to three stations can be connected to a CO line). You can also use this feature if the 
station that is already connected to the CO line is in the Privacy Release mode. 
Station users with 
4()


 can allow stations with the shared button 
appearance to enter their conversations, even if the station entering the conversation is 
not programmed for Privacy Override. (see “Privacy” on page 46.)
Paging
Station users can make page announcements to telephones and external speakers. 
Check with your CTX System Administrator to find out the zone numbers for various 
paging groups. 
➤To make a Page Announcement to telephones or external speakers
1. Lift the handset, press extension and enter a paging access code.
2. Make your announcement, then hang up. 
						

							Advanced Operation
Paging
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➤To make a Group Page
➤Press 
 and enter the Group number (01~16)
...or press extension + 

+ and enter the zone number. 
Answering a Page
➤To answer a Group Page, lift the handset off-hook, press extension + 

+and 
enter the Group number. 
➤To answer an External Group Page, lift the handset off-hook, press extension + 


+ and enter the Group number. 
All Call Page
You can make an All Call Page to telephones assigned to the “All Call Page Group.” 
Stations are assigned to the “All Call Page Group” in system programming.
➤To make an All Call Page
1. With the handset off-hook, press 

!
...or extension + 
+. This pages all telephones in the All Call Page Group but, 
depending on system programming, you may or may not page external speakers.
2. Make your announcement then hang up.
➤To answer an All Call Page
➤Lift the handset off-hook, press extension + 

+.
Emergency Page
An Emergency Page overrides Group Pages or All Call Pages to telephone and 
external paging devices.
➤To make an Emergency Page, lift the handset off-hook, press extension + 
+.
➤To make an Emergency Page to a group, lift the handset off-hook, press extension 
+ 

+1 and enter the Zone number. 
						

							Advanced Operation
Privacy
46Strata CTX DKT3000/2000-Series Telephone   05/02
Privacy
Privacy controls the ability of more than one person to use the same extension or CO 
line at the same time. Privacy applies to multiple appearances of extensions, Phantom 
extensions, outside Lines and outside Line Group buttons. The application of Privacy 
to individual telephones is controlled in system programming.
By default, the system is private. If you are in a conversation, another telephone with 
an appearance of the line on which you are talking cannot intrude unless that 
telephone has been programmed for Privacy Override. In that event, the other 
telephone may enter and leave the conversation at will. If all users are provided with 
Privacy Release in Class of Service, the system will function as non-private.
Your telephone may be equipped with a 
4()


 and/or a 4(

 button. On a normally private telephone, 4()


 allows other 
appearances of you line to join the conversation. On a normally non-private telephone, 
4(
 allows you to exclude others. The Privacy condition may be 
toggled at any time during a conversation. At the end of the conversation, the line’s 
privacy condition returns to its original state.
➤To use Privacy Release
➤While on a CO line call, press 4()


. The LED lights red. The 
outside line flashes at all appearances. When another station user enters the outside 
line call by pressing a common outside 

, the Privacy Release LED turns Off. 
To add a third station, press 
4()


 again; the process repeats.
➤To set/cancel Privacy
➤Press 4(
 to set privacy. The LED lights steady red. Others are 
blocked from entering your outside line calls when they press a common 

...or press 4(
 again to cancel the feature. The LED turns Off.
Redial
Use this button to redial the last number dialed from your telephone.
➤To redial the last number, press )
	 or 0.