Tone Commander Isdn Setup Utility Users Guide

							
To use ICIs for a call appearance (the factory
default), pressDeleteafter highlighting the call
appearance in the list.
Call appearances dedicated for emergency use
can be assigned to queues 0-3
. Calls in these
queues have highest priority and will be displayed
immediately.
Timers
Calls on hold will recall the console after a timeout
period. Separate timers are provided for ring delays and
four types of recalls: Hold, Page, Call Back (Lucent
Custom ISDN only), and NXF (incomplete transfer).
The Ring Delay timer allows a backup console to ring
only when calls have not been answered at the primary
console. Loops must be optioned Terminate (inbound
calls only) to use Ring Delay.
For systems with only one answering position,
do notuse Ring Delays. The default Ring
Delay value is 0 (disabled). One ring is
approximately equal to 6 seconds.
Each timer can be set to expire after 1-999 seconds, or
disabled.

SelectTimer Valuesfrom the Setup menu.


Use the up or down cursor key to move the
highlight to the timer you want to change.


Enter the new timeout period. Enter0to disable a
timer.


When finished, press theF10key to exit Timers
and save any changes made, or press theEsckey
to exit without saving.
Tone Commander ISDN Console Setup Utility17 
						

							Loop Usage
Each call appearance loop can be set toNot Reserved
(in or out),Terminate(in only),Originate(out only),
Priority,orInactive(not connected).

SelectLoop Usagefrom the Setup menu. Settings
for all loops will be displayed.

Use the up or down cursor key to move the
highlight to the loop you want to change.

Press thespace baruntil the desired loop usage is
shown. The ISDN call appearances must be set at
the central office with the same usage type. Set all
unused loops to Inactive.
Loops using Ring Delay at a backup console must
be set toTerminate.
Call appearances assigned to Intercom keys
cannot be changed here – see page 14.

When finished, press theF10key to exit Loop
Usage and save any changes made, or press the
Esckey to exit without saving.
18Tone Commander ISDN Console Setup Utility 
						

							Error Logs
Communication and operation errors encountered during
operation are recorded by the console.
Error logs and statistics are saved when saving the
console setup.
Viewing an Error Log

From theErrorsmenu, choose to display the
console error log sorted by type, severity, or time of
occurrence. All of these items will then be listed on
the screen.
If the currently loaded data was retrieved from a
disk file, the error log from the file will be displayed.
To view the most recent console error logs, first
select theGet From Consoleoption in the File
menu.

To view detailed information about an error, press
theEnterkey after moving the cursor highlight to
an error record.
Clearing an Error Log

To clear a console’s error log from the console and
the PC, selectClear Error Logfrom the Errors
menu.
Tone Commander ISDN Console Setup Utility19 
						

							Console Usage Statistics
Console statistics such as average length of calls,
response time for call answering, and number of
recalls are recorded by the console. All statistics can
be viewed and reset at the console or by this program.
Statistics and error logs are saved when saving the
console setup.
Viewing Statistics

SelectView Statisticsfrom the Statistics menu.
If the currently loaded data was retrieved from a
disk file, the statistics from the file will be displayed.
To view the most recent console statistics, first
select the Get From Console option in the File
menu.
Below are the items shown in a statistics display.
CALL HANDLING
Abandoned Calls– the number of calls that were
disconnected by the caller before being answered. Calls
that were ringing for less than 10 seconds before
disconnecting are not counted in this statistic.
Hold Recalls– the number of calls on hold that recalled
the console after the timeout period expired.
Calls Answered AfterxxSec– the number of calls that
were answered after a selected time threshold. To
change the time period used for this statistic, select
STATS from the console’s Maintenance main menu,
select EDIT when this statistic is displayed, then enter
the new time in seconds with the dial pad.
CALL VOLUME
Inbound Calls– the number of incoming (ringing) calls,
not including transfers, processed at the console.
Outbound Calls– the number of outgoing calls, not
including transfers, processed at the console.
20Tone Commander ISDN Console Setup Utility 
						

							TIME
Active Time– the total amount of time that the console
was active on calls.
Elapsed Time– the interval since the last Clear
Statistics operation.
Average Call Time– the average length of a call.
Average Hold Time– the average time that calls were
on hold.
Average Response Time– the average time a call was
ringing at the console before it was answered.
Clearing Statistics

To clear the usage statistics from the console and
the PC, selectClear Statisticsfrom the Statistics
menu.
Tone Commander ISDN Console Setup Utility21 
						

							Printing Reports
The ISDN Console Setup Utility can produce hardcopy
reports listing all name/number entries, setup
parameters, usage statistics, and console error logs.
Printed output is formatted for standard 8.5 x 11 paper,
portrait orientation.
Ensure that the printer is turned on and properly
connected to the port selected in the Configure Ports
submenu.

SelectPrintfrom the File menu.

Select Name Database, Console Setup, Console
Statistics, or Error Log from the submenu.
If you selected Name Database or Error Log, another
submenu will allow you to choose a sort order.
22Tone Commander ISDN Console Setup Utility 
						

							Console Program Updates
In the event that you receive an updated console
program disk from Tone Commander Customer Service,
use the Setup Utility to load the console with the new
code.
To display the version of software currently
loaded in the attached consoles, select
Console Software Versionfrom the File menu.

Plug the serial cable from the PC into the console
that you want to load with the new code.

Set the switch on the back of the console to MON.

Power cycle the console (unplug the Line/Power
cord for a few seconds).

Insert the floppy disk with the program update files
into the PC drive.

SelectUpdate Console Programfrom the File
menu. An Open File dialog box will appear.

Available console update files on the floppy disk
will be shown in the Available Files list.

Type the file name in the File Name box.

Press theEnterkey.
You will see a warning message if the console
update file is not found.
Sending the update takes a short time. Progress is
displayed during the process.


Set the console switch back to RUN when finished.
See the Console Software Update Guide supplied with the update
floppy disk for more in-depth instructions regarding upgrading the
console operational software.
Tone Commander ISDN Console Setup Utility23 
						

							Menu Selections
A summary of each menu item is listed in this section.
File Menu
New
Clears the current name database, console setup,
statistics, and error log from the PC memory.
Select this option before creating a new database.
Open
Selects and loads a name database file. Files containing
console setup parameters, usage statistics, and the error
log will also be loaded if available.
You can then view or print the loaded information.
Names and setup information can be modified and
saved to disk or sent to the console where it will be
retained in the console’s memory.
Save
Saves the current name database, console setup,
statistics, and error log to disk. Files will be saved with
the same file name that was loaded from disk.
If this is a newly-created database or one loaded from a
console, you will be asked to type in a file name.
Save As
Saves the current name database, console setup,
statistics, and error log to disk, using a new file name
and/or directory.
Get From Console
Reads the name database, console setup, statistics,
and/or error log from the console via the serial cable.
Send to Console
Writes the currently loaded name database or console
setup parameters to the console via the serial cable.
24Tone Commander ISDN Console Setup Utility 
						

							Print
Prints the current name database, console setup,
statistics, or error log.
Output will be sent to the printer port selected during
installation. You can change the printer port with the
Configure Ports...Select Printer Port option.
Configure Ports
Selects the serial com port for communication with the
consoles, or the printer port used for printed reports.
Ports are initially set during program installation. The
currently selected ports will be highlighted in the Select
Console Port and Select Printer Port submenus.
Console Software Version
Displays the version of software currently loaded in the
console.
Update Console Program
If you have received updated console program files, use
this option to load the consoles with the new code.
About
Displays Setup Utility version and copyright information.
Exit
Exits the Setup Utility.
Be sure to save to disk or to the consoles any changes
you have made before exiting this program.
Tone Commander ISDN Console Setup Utility25 
						

							Names Menu
Lists the currently loaded name database. You can
modify or delete any entry from the list, or add new
entries.
Sort By DSS Key
Displays the name database sorted by DSS key number.
Sort By User Name
Displays the name database sorted by first or last name.
Sort By Directory Number
Displays the name database sorted by phone number.
Sort By DSS Number
Displays the name database sorted by DSS number
(station directory number).
Sort By Call Appearance
Displays the name database sorted by Call Appearance
number.
Clear Names
Clears all name entries from the database.
Setup Menu
SPID
Allows entry of the console Primary Directory Number
(PDN) and Service Profile Identifiers (SPIDs). These
entries are required for proper console operation.
The ISDN version can also be changed here.
Keys
Selects functions for the programmable buttons on the
console.
You can choose from a list of predefined console
functions or assign network features to buttons.
26Tone Commander ISDN Console Setup Utility