Tone Commander Isdn Setup Utility Users Guide
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Saving a Database to Disk SelectSavefrom the File menu. If this is a database that was loaded from disk, it will be saved with the same file name; existing files will be overwritten. The Save As dialog box will appear when saving a new database or one loaded from a console.Save Ascan be selected from the File menu to save an existing database to the floppy disk using a new file name. In the File Name field, enter the new file name to use for the current name database, console setup, statistics, and error logs. The name must not exceed 8 characters. Do not include a file extension; extensions will be added automatically. You can also select a name in the Available Files list to replace an existing file. When you are ready to save the files, press the Enterkey. Tone Commander ISDN Console Setup Utility7
Loading a Database from the Console Make sure that the console is connected to the PC with the serial cable, and the correct com port has been selected. Use theNewoption to clear the database and select the switch and console type - see page 5. SelectGet From Consolefrom the File menu. From the submenu, you can choose to load into PC memory the Name Database, Console Setup, Error Log, Console Statistics; or All to select all four items. A warning message will appear if an error occurred while trying to communicate with the console. Select Retry to resend the information or Cancel to stop communication with the console. If an error occurs again, check the connections between the console and the PC, then power cycle the console (unplug the Line/Power cord for a few seconds). “un-named” will be shown in the status bar until the database has been saved to disk. Sending a Database to the Console Make sure that the console type is set correctly! SelectSend To Consolefrom the File menu. From the submenus, you can choose to send the name database, all console setup parameters, or selected setup parameters to the console. Unsuccessful communication with the console will result in the warning message described above. When sending some individual setup items, a warning will be displayed if the console is set to a different ISDN version or console type than the current program setting. You will first need to send the SPID/PDN to the console, or change the ISDN version at the console. 8Tone Commander ISDN Console Setup Utility
Name Database A 1000 name database in the console identifies callers by name when only directory number information is sent from the central office. Name/number entries may also be assigned to DSS keys to simplify call transferring and station dialing. Spare DSS keys may be programmed to autodial up to 18 digits, including 0-9, *, #. Use this option for one button dialing of frequently-dialed numbers. Viewing the Name Database To view or edit an existing database, first load the database from disk (page 6) or from the console (page 8). From the Names menu, select the way you would like the name list displayed:Sort By DSS Button, User Name,Directory Number,DSS Number,or Call Appearance. Sort By User Name has two submenu sorting options:First, then Last, and Last, then First. If there are no names currently loaded, you will be given the option to add new name entries. Editing an Existing Entry Move through the name list with the up/down cursor keys or Page Up/Page Down keys. Press theEnterkey to edit the highlighted name entry. An edit box with seven fields will be displayed. Move between the fields with the up/down cursor keys or the Tab key. Enter up to 18 characters in the Name field. Upper and lower case letters may be used. Enter the full phone number as sent by the telc ofor incoming call name lookup in the Phone Number field. Hyphens may be used for visual clarity; do not include spaces or other punctuation. Enter the exact number to be dialed in the DSS Number field. Leave the field blank if the name entry will only be used for calling name display. Tone Commander ISDN Console Setup Utility9
Enter the optional voice mailbox number in the Voice Mail Number field. Seven digits are allowed, including aPto pause dialing. Please refer to the Key Mapping section in the Installation Instructions for a complete description of the voice mail feature. In the DSS Key field, enter the number of the DSS button to be assigned to this entry. Leave the field blank if no DSS button is assigned; the name entry will only be used for calling name display. DSS buttons are numbered top to bottom, left to right, starting with the upper left button. The Shift button accesses the lower entries on the DSS buttons. Busy lamp call appearances default to the same-numbered DSS key positions. Call appearances can be remapped by changing the Busy Lamp SPID and Busy Lamp Call Appearance entries. Please refer to the Names/Autodial Programming section in the Installation Instructions. The Busy Lamp SPID field is not used with the 2260d console, which has all busy lamps on a single SPID. When finished editing the name entry, press the F10key to return to the name list and save any changes made, or press theEsckey to exit without saving. Adding a New Name Entry Press theInsertkey to add a new name entry. Edit the new entry as described above. 10Tone Commander ISDN Console Setup Utility
Deleting a Name Entry Press theDeletekey to remove the highlighted name entry from the list. Deleting All Name Entries To delete allname entries, exit the name list by pressing theF10key, then selectClear Names from the Names menu. Saving Changes to the Name Database When finished viewing or editing the name list, press theF10key. Any changes made can then be saved to disk and/or sent to the console – see pages 7 and 8. Tone Commander ISDN Console Setup Utility11
Console Setup Several network and console operation parameters are programmable, allowing compatibility with a wide variety of central office features. Console options are pre-programmed at the factory; many installations will require few changes to these values. Programming is retained in the console memory when console power is disconnected. A parameter or feature may be altered at any time without reprogramming the entire system. In the following setup procedures, any changes that you make are saved in the PC memory by pressing theF10key. You must save the new setup to disk or to the console before exiting the program, or all changes will be lost. Factory Default Settings SelectClear Setupsfrom the Setup menu to restore all setup parameters to the default values. This will not change the settings in the console until Send To Console is selected. PDN and SPID Numbers ISDN lines may be configured for either multipoint or point-to-point operation. Multipoint lines can have multiple terminal devices connected to the same ISDN line. Point-to-point lines can have only one terminal device connected to the line. 2260dconsoles must be connected to a multipoint ISDN line. 40dconsoles may be connected to either a point-to-point or a multipoint ISDN line. 120dconsoles configured for 60 stations may use either a point-to-point or a multipoint ISDN line; a multipoint line must be used if configuring more than 60 stations per 120d console. Consoles must be programmed with the appropriate Service Profile Identifier (SPID) numbers obtained from 12Tone Commander ISDN Console Setup Utility
your local telephone company. The SPID uniquely identifies the console when it is connected to the network. Each 2260d has two SPIDs; one for attendant call appearances, and one for the DSS/BLF. The 40d has one SPID. Each 120d may have one or two SPIDs; two are required for more than 60 stations. In the latter case, the 120d appears as two distinct ISDN terminals to the network, each having 60 call appearances. Additionally, the 2260d and 40d consoles must be programmed with aPrimaryDirectoryNumber (PDN). 120d SPIDs must be entered at the console. Please refer to the System Programming section in the 40d120 Installation Instructions. SelectSPIDfrom the Setup menu. An edit box will be shown. Any currently programmed SPID or PDN entries will be displayed for all consoles. Press thespace bar in the first field if you need to change the ISDN version. In the PDN field, enter the full 10-digit Primary Directory Numberfor the 2260d or 40d console. Use numbers only; do not include spaces or punctuation. Enter the console SPID numbers in the remaining fields. When finished, press theF10key to exit SPID/PDN entry and save any changes made, or press theEsckey to exit without saving. Tone Commander ISDN Console Setup Utility13
Button Mapping Most call processing functions can be assigned to any console button, except the MAINT, VOL, SHIFT, Hold Loop, and DSS buttons. The factory default button layout can be recalled by pressing theF8key. Ring Delay and network features must be assigned to buttons with indicator lamps. SelectKeysfrom the Setup menu. A graphical representation of the console button layout will be displayed. Use the cursor keys to move the highlight to the button you want to change. Press theEnterkey to change the button assignment. Press thespace baruntil the desired button function is shown. Network functions also require a feature code entry. Move to the NETWORK BUTTON field with the cursor down key, then enter the network feature code required by the central office. For National ISDN only, feature codes are required for the Conference, Drop, and Connect keys. Enter the dial-up page number if using the optional Page key. Up to 15 digits are allowed. Two keys may be defined as Voice Mail keys. These keys require a dial-up entry, 24 digits maximum. Please refer to the Key Mapping section in the Installation Instructions for a complete description of the voice mail feature. For National ISDN only, the Call Forward key has an additional field for the forward-to number. Enter up to 18 digits. The console can have up to four Intercom keys. For National ISDN only, select a call appearance number for each intercom key. Intercom call appearances are excluded from the call answering queues. Lucent Custom ISDN requires only a network button entry for intercom keys. 14Tone Commander ISDN Console Setup Utility
After selecting the button function and feature code, press theF10key to save any changes made, or press theEsckey to return to the button layout without saving. When finished with all button changes, press the F10key to exit the button layout and save any changes made, or press theEsckey to exit without saving. Queue Assignments Incoming ringing calls are prioritized for answering, based on either the incoming call identifier (ICI) field sent by the network, or the call appearance loop that the call is ringing on. The identifier determines which one of eight call queues the call is initially placed in. Calls in queues with a lower number (higher priority) will be displayed for answering first. After a timeout period has expired, the call may be moved to another queue designated as the Timeout Queue (usually a higher priority queue). SelectQueue Assignmentsfrom the Setup menu, then selectIncoming Call IdentificationorCall Appearance Identificationfrom the submenu. Editing procedures are explained below. When finished, press theF10key to exit the ICI or Call Appearance list and save any changes made, or press theEsckey to exit without saving. Editing ICI Entries Use the up or down cursor key to move the highlight to the call identifier entry you want to change. Press theEnterkey to edit a call identifier entry. An edit box with five fields will be shown. In the Translation field, enter the text string (translation) that will be displayed on the console to identify the call type shown in the ICI field. ?“wildcard” characters may be included in the translation string. The character received in the last “wildcard” position of the ICI field will Tone Commander ISDN Console Setup Utility15
replace any?character in the translation string during call display. In the Timeout field, enter the timeout period in seconds for this call type. The call will move from the initial queue to the Timeout Queue after the timeout period. Enter the initial queue for this call type in the Queue field. Queues with a higher number have a lower priority. In the Timeout Queue field, enter the queue the call will move to after the timeout period, if the call is still ringing. Set this field to the same number as Queue if calls of this type are to remain in the same queue after the timeout period. When finished editing all fields for this call type, press theF10key to save any changes made, or press theEsckey to return to the ICI list without saving. Inserting ICI Entries Press theInsertkey to add a new custom call identifier. In addition to the fields explained above, you can also edit the ICI field. A?may be entered as a “wildcard” character. It will match any incoming character in its position. Deleting ICI Entries Press theDeletekey to remove a call identifier from the list. Predefined ICIs cannot be removed. The Delete option affects only custom ICIs that you have added. Editing Call Appearance Entries Each of the 22 call appearance entries can be edited in the much the same manner as ICIs. Assign a call appearance to a queue if you want all calls to the listed directory number to be prioritized or identified with custom display text. This will override ICIs for all calls to that number. 16Tone Commander ISDN Console Setup Utility