Tone Commander Isdn Setup Utility Users Guide

To use ICIs for a call appearance (the factory
default), pressDeleteafter highlighting the call
appearance in the list.
Call appearances dedicated for emergency use
can be assigned to queues 0-3
. Calls in these
queues have highest priority and will be displayed
immediately.
Timers
Calls on hold will recall the console after a timeout
period. Separate timers are provided for ring delays and
four types of recalls: Hold, Page, Call Back (Lucent
Custom ISDN only), and NXF (incomplete transfer).
The Ring...

Loop Usage
Each call appearance loop can be set toNot Reserved
(in or out),Terminate(in only),Originate(out only),
Priority,orInactive(not connected).

SelectLoop Usagefrom the Setup menu. Settings
for all loops will be displayed.

Use the up or down cursor key to move the
highlight to the loop you want to change.

Press thespace baruntil the desired loop usage is
shown. The ISDN call appearances must be set at
the central office with the same usage type. Set all
unused loops to Inactive.
Loops using...

Error Logs
Communication and operation errors encountered during
operation are recorded by the console.
Error logs and statistics are saved when saving the
console setup.
Viewing an Error Log

From theErrorsmenu, choose to display the
console error log sorted by type, severity, or time of
occurrence. All of these items will then be listed on
the screen.
If the currently loaded data was retrieved from a
disk file, the error log from the file will be displayed.
To view the most recent console error logs,...

Console Usage Statistics
Console statistics such as average length of calls,
response time for call answering, and number of
recalls are recorded by the console. All statistics can
be viewed and reset at the console or by this program.
Statistics and error logs are saved when saving the
console setup.
Viewing Statistics

SelectView Statisticsfrom the Statistics menu.
If the currently loaded data was retrieved from a
disk file, the statistics from the file will be displayed.
To view the most recent...

TIME
Active Time– the total amount of time that the console
was active on calls.
Elapsed Time– the interval since the last Clear
Statistics operation.
Average Call Time– the average length of a call.
Average Hold Time– the average time that calls were
on hold.
Average Response Time– the average time a call was
ringing at the console before it was answered.
Clearing Statistics

To clear the usage statistics from the console and
the PC, selectClear Statisticsfrom the Statistics
menu.
Tone Commander ISDN...

Printing Reports
The ISDN Console Setup Utility can produce hardcopy
reports listing all name/number entries, setup
parameters, usage statistics, and console error logs.
Printed output is formatted for standard 8.5 x 11 paper,
portrait orientation.
Ensure that the printer is turned on and properly
connected to the port selected in the Configure Ports
submenu.

SelectPrintfrom the File menu.

Select Name Database, Console Setup, Console
Statistics, or Error Log from the submenu.
If you selected Name...

Console Program Updates
In the event that you receive an updated console
program disk from Tone Commander Customer Service,
use the Setup Utility to load the console with the new
code.
To display the version of software currently
loaded in the attached consoles, select
Console Software Versionfrom the File menu.

Plug the serial cable from the PC into the console
that you want to load with the new code.

Set the switch on the back of the console to MON.

Power cycle the console (unplug the Line/Power...

Menu Selections
A summary of each menu item is listed in this section.
File Menu
New
Clears the current name database, console setup,
statistics, and error log from the PC memory.
Select this option before creating a new database.
Open
Selects and loads a name database file. Files containing
console setup parameters, usage statistics, and the error
log will also be loaded if available.
You can then view or print the loaded information.
Names and setup information can be modified and
saved to disk or sent...

Print
Prints the current name database, console setup,
statistics, or error log.
Output will be sent to the printer port selected during
installation. You can change the printer port with the
Configure Ports...Select Printer Port option.
Configure Ports
Selects the serial com port for communication with the
consoles, or the printer port used for printed reports.
Ports are initially set during program installation. The
currently selected ports will be highlighted in the Select
Console Port and Select...

Names Menu
Lists the currently loaded name database. You can
modify or delete any entry from the list, or add new
entries.
Sort By DSS Key
Displays the name database sorted by DSS key number.
Sort By User Name
Displays the name database sorted by first or last name.
Sort By Directory Number
Displays the name database sorted by phone number.
Sort By DSS Number
Displays the name database sorted by DSS number
(station directory number).
Sort By Call Appearance
Displays the name database sorted by Call...