Telrad Digital Avanti 3015 Set, 3000 Set User Guide

							14 Avanti 3015 and Avanti 3000 sets
To dial the number saved
1. Access an outside line.
2. Press [FEATURE]
.
3. Dial the SAVE/REPEAT access code ([7][7]
).
AUTOMATIC REDIAL
If you dial an outside number and hear busy tone you can 
have the system redial the number several times, at pre-
defined intervals.
When you hear busy tone:
• Press an ARD 
button.
When the called party answers:
• Lift the handset.
If the dialed number rin
gs, or if the system makes the max-
imum number of dialin
g attempts, the Automatic redial is 
deactivated.
To temporarily deactivate 
or reactivate Automatic Redial
• Press the ARD 
button a
gain.
NOTE
Several Automatic redials may be activated 
simultaneously by usin
g more than one ARD 
button.
WAITING FOR AN AVAILABLE OUTSIDE LINE 
(TRUNK QUEUE)
When you try to select an outside line and hear busy tone:
1. Press [FEATURE]
.
2. Dial the CALLBACK/QUEUE access code ([2][2]
).
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							Avanti 3015 and Avanti 3000 sets 15
When an outside line becomes available, the system rings 
your extension. Then:
3. Lift the handset. 
4. Listen for outside dial tone and dial the desired number.
To cancel trunk queue
1. Dial the CANCEL code [#]
.
2. Press [FEATURE]
.
3. Dial the CALLBACK/QUEUE access code ([2][2]
).
4. Han
g up.
CIRCUMVENTING EXTENSION RESTRICTIONS
(TRAVELING CLASS OF SERVICE)
You can dial an outside number from a toll-restricted tele-
phone by temporarily assi
gning it your own extensions 
Class Of Service (COS) or a system-wide (Global) COS, 
accessible only to privile
ged users.
1. Press [TC]
 (if defined) or dial the TRAVEL COS (Class 
Of Service) access code.
2. Dial your extension number - to apply your extensions 
COS, or
Press [
*]
 for a Global COS.
3. Dial your ECC authorization code or a Global COS 
code.
The [TC]
 indicator (if defined) li
ghts.
The Travel COS feature is active for a predefined 
period.
4. Access an outside line and place a call.
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							16 Avanti 3015 and Avanti 3000 sets
OBTAINING SPECIAL SERVICES 
VIA LINES DEFINED AS BEHIND AN EXCHANGE 
(CENTREX OR PBX)
You may be able to access special services provided by a 
CENTREX or PBX exchan
ge.
To access services while connected 
to the outside line
1. Press [FEATURE]
.
2. Press [FLASH]
.
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							Avanti 3015 and Avanti 3000 sets 17
HOLD
There are two types of hold:
•
Exclusive hold: the call can be retrieved only from 
your extension.
•
Inclusive hold:  the call can also be retrieved by other 
sets with a button for that appearance.
You cannot transfer a call that is on hold.
When you place a call on hold, you automatically receive 
dial tone and can make a pa
ge call or dial to another exten-
sion. If you do not receive dial tone, this means that no DN 
is available.
To place a call on exclusive hold
•Press [HOLD] 
once.
The indicator flashes 
green on your set and red on 
other sets with a button for that line.
To place a call on inclusive hold
•Press [HOLD]
 twice.
The indicator flashes 
green on all sets that have a but-
ton for that line.
Dependin
g on the programming of your extension, the first 
press of hold may activate Inclusive hold, and the second 
press, Exclusive hold. See your System Administrator.
To pick up a call from hold
• Press the flashin
g button of the call on hold.
or
1. Press [PICK UP]
.
2. Press [HOLD]
.
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							18 Avanti 3015 and Avanti 3000 sets
TRANSFERRING CALLS
You can transfer a call to another extension:
1. Press [TRANSFER]
.
2. Dial the extension number.
3. Announce the call when the other party answers and 
then han
g-up.
To retrieve a transferred call
If you have not yet hun
g up and the other party has not yet 
answered the transferred call, you may retrieve the trans-
ferred call.
• Press the line button associated with the call.
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							Avanti 3015 and Avanti 3000 sets 19
CONFERENCE CALLS
A total of eight parties, any of which may be on outside 
lines, can participate in a conference.
To establish a conference
1. Make the first call.
2. Press [CONFERENCE]
.
3. Make the next call.
After the call is answered:
4. Press [CONFERENCE] 
a
gain.
5. Repeat steps 2 throu
gh 4 to add up to five more parties 
to the conference.
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							20 Avanti 3015 and Avanti 3000 sets
PICKUP
You can answer a call at another extension, without leaving 
your desk.
To pick up a call on hold 
or ringing at another extension
1. Press [PICK UP]
.
2. Dial the number of the extension at which the call is 
rin
ging or on hold.
To pick up a call ringing in your pickup group
• Press a MEMORY button pro
grammed with GROUP 
PICK UP.
or
1. Press [PICK UP]
.
2. Press [
*]
.
See 
ABBREVIATED DIALING for instructions on how to 
pro
gram MEMORY buttons.
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							Avanti 3015 and Avanti 3000 sets 21
MESSAGES
If after dialing an extension, there is no answer or you hear 
busy tone, you can send a basic messa
ge or a message 
from a predefined list, which appears on the display of the 
extension you called.
When you send a basic messa
ge, display telephones show 
“
CALL” followed by your extension name or number (e.g. 
“
CALL STEVE”).
SENDING MESSAGES
To send a basic message
After dialin
g an extension:
1. Press [MSG]
.
2. Han
g up
The messa
ge is sent.
RECEIVING MESSAGES
When messa
ges have been left at your extension, your 
[MSG]
 indicator li
ghts and you hear a broken dial tone 
when you lift the handset or press [SPKR]
. If your set has 
a display, it informs you of messa
ges waiting for you.
To call the message sender
1. Press [SPKR]
.
2. Press [MSG]
.
DELETING ALL MESSAGES
To delete all messages left at your telephone
1. Press [#]
.
2. Press [MSG]
.
3. Han
g up.
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							22 Avanti 3015 and Avanti 3000 sets
DO NOT DISTURB (DND)
If you do not want calls to ring at your telephone, tempo-
rarily, you can activate the DND feature.
NOTE
If your telephone set is not pro
grammed with DN 
buttons, the DND indication is sli
ghtly different. 
If the [DND] 
button flashes red, this indicates 
that your set is pro
grammed for Call forward. 
You can deactivate Call forward by pressin
g the 
flashin
g [DND] 
button.
To place your telephone in do not disturb mode
• Press [DND]
.
The DND indicator li
ghts steady red, and no calls ring at 
your telephone. Internal callers hear busy tone and see 
your DND messa
ge, if programmed. If your set is pro-
grammed for DND call forwarding or for Call Forward, 
calls are forwarded.
To cancel DND mode
•Press [DND]
.
The DND indicator 
goes off and calls ring at your set.
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							Avanti 3015 and Avanti 3000 sets 23
DND MESSAGES
You can select a predefined messa
ge that appears on the 
display of telephones that call your extension, while it is in 
DND mode. You can also ask the System Administrator to 
pro
gram additional messages.
To program a DND message
1. Press [FEATURE]
.
2. Press [PROGRAM]
.
3. Press [DND]
.
4. Enter a messa
ge number (two digits; e.g. 08. See the 
DND messa
ges table at the end of this guide for a com-
plete list of available messa
ges).
5. Han
g up.
To cancel your DND message
1. Press [#].
2. Press [PROGRAM]
.
3. Press [DND]
.
4. Han
g up.
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