Telrad Digital 4 Button Set, 16 Button Set User Guide

							16 Four button set and 16 button set
OBTAINING SPECIAL SERVICES 
VIA LINES DEFINED AS BEHIND AN EXCHANGE 
(CENTREX OR PBX)
You may be able to access special services provided by a 
Centrex or PBX exchange.
To access services while connected 
to the outside line
1. Press 
[FEAT].
2. Press
 [FLASH]. 
						

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HOLD
There are two types of hold:
• Exclusive hold: the call can be retrieved only from your 
extension.
• Inclusive hold: the call can also be retrieved by other 
stations with a button for that appearance.
You cannot transfer a call that is on hold.
When you place a call on hold, you automatically receive 
dial tone and can make a page call or dial to another exten-
sion. If you do not receive dial tone, this means that no DN 
is available.
To place a call on exclusive hold
•Press
 [HOLD] once.
The indicator flashes green on your station and red on 
other stations with a button for that line.
To place a call on inclusive hold
•Press
 [HOLD] twice.
The indicator flashes green on all stations that have a 
button for that line.
Depending on the programming of your extension, the first 
press of hold may activate Inclusive hold, and the second 
press, Exclusive hold. See your System Administrator.
To pick up a call from hold
• Press the flashing button of the call on hold.
or
1. Press 
[PICK UP].
2. Press
 [HOLD]. 
						

							18 Four button set and 16 button set
TRANSFERRING CALLS
You can transfer a call to another extension:
1. Press
 [XFR].
2. Dial the extension number.
3. Announce the call when the other party answers and 
then hang-up.
To retrieve a transferred call
If you have not yet hung up and the other party has not yet 
answered the transferred call, you may retrieve the trans-
ferred call.
• Press the line button associated with the call. 
						

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CONFERENCE CALLS
A total of eight parties, any of which may be on outside 
lines, can participate in a conference.
To establish a conference
1. Make the first call.
2. Press 
[CNF].
3. Make the next call.
After the call is answered:
4. Press 
[CNF] again.
5. Repeat steps 2 through 4 to add up to five more parties 
to the conference. 
						

							20 Four button set and 16 button set
PICKUP
You can answer a call at another extension, without leaving 
your desk.
To pick up a call on hold 
or ringing at another extension
1. Press 
[PICK UP].
2. Dial the number of the extension at which the call is 
ringing or on hold.
To pick up a call ringing in your pickup group
• Press a MEMORY button programmed with GROUP 
PICK UP.
or
1. Press 
[PICK UP].
2. Press
 [
*].
See 
Abbreviated Dialing  for instructions on how to 
program MEMORY buttons. 
						

							Four button set and 16 button set 21
MESSAGES
If after dialing an extension, there is no answer or you hear 
busy tone, you can send a basic message or a message 
from a predefined list, which appears on the display of the 
extension you called.
When you send a basic message, display telephones show 

CALL followed by your extension name or number (e.g. 

CALL STEVE).
SENDING MESSAGES
To send a basic message
After dialing an extension:
1. Press 
[MSG].
2. Hang up
The message is sent.
RECEIVING MESSAGES
When messages have been left at your extension, your 
[MSG] indicator lights and you hear a broken dial tone 
when you lift the handset or press 
[SPKR]. If your set has 
a display, it informs you of messages waiting for you.
To call the message sender
1. Press
 [SPKR].
2. Press
 [MSG].
DELETING ALL MESSAGES
To delete all messages left at your telephone
1. Press 
[#].
2. Press
 [MSG].
3. Press
 [SPKR]. 
						

							22 Four button set and 16 button set
DO NOT DISTURB (DND)
If you do not want calls to ring at your telephone, tempo-
rarily, you can activate the DND feature.
NOTE
If your telephone set is not programmed with DN 
buttons, the DND indication is slightly different. 
If the
 [DND] button flashes red, this indicates 
that your station is programmed for Call forward. 
You can deactivate Call forward by pressing the 
flashing 
[DND] button.
To place your telephone in do not disturb mode
• Press 
[DND].
The DND indicator lights steady red and no calls ring at 
your telephone. Internal callers hear busy tone and see 
your DND message, if programmed. If your station is 
programmed for DND call forwarding or for Call For-
ward, calls are forwarded.
To cancel DND mode
•Press
 [DND].
The DND indicator goes off and calls ring at your sta-
tion. 
						

							Four button set and 16 button set 23
DND MESSAGES
You can select a predefined message that appears on the 
display of telephones that call your extension, while it is in 
DND mode. You can also ask the System Administrator to 
program additional messages.
To program a DND message
1. Press
 [FEAT].
2. Press 
[SPD/PROG].
3. Press
 [DND].
4. Enter a message number (two digits; e.g. 08. See the 
DND messages table at the end of this guide for a com-
plete list of available messages).
5. Hang up.
To cancel your DND message
1. Press 
[#].
2. Press 
[SPD/PROG].
3. Press 
[DND].
4. Hang up. 
						

							24 Four button set and 16 button set
FORWARDING CALLS
You may program your telephone set to forward your calls 
to another extension.
NOTE
If your telephone does not have DN buttons, you 
can forward calls for your station (as described 
below, skipping the first step), but cannot for-
ward calls for a specific DN. See also below, 
Call forwarding on telephones without DN 
buttons.
To program call forwarding
1. If your telephone has DN buttons, press the button of 
the DN for which you want calls forwarded.
2. Press 
[FEAT]. 
3. Dial the code that designates in which situation you 
want your calls forwarded:
4. Dial the code that designates which of your calls you 
want forwarded:
In order to program Dial
Call forward always[F][L] 
or [3][5]
Call forward busy[F][B] 
or [3][2]
Call forward no answer[F][N] 
or [3][6]
In order to program Dial
All calls[A] 
or [2]
External calls[E] 
or [3]
Internal calls[I] 
or [3] 
						

							Four button set and 16 button set 25
5. Enter the new destination to which you want your calls 
forwarded.
 
NOTE
Instead of dialing the extension number, you may  
press a MEMORY button programmed with an 
extension number (for internal calls only) - or press 
a SPEED DIAL button (or press 
[SPD/PROG] and 
a SPEED DIAL memory bin number) for internal or 
external calls, as determined by the contents of the 
memory. Calls are forwarded to the contents of the 
MEMORY button or SPEED DIAL bin. If you 
change the contents of the SPEED DIAL bin, calls 
are forwarded to the new destination. This does 
not apply to the MEMORY button.
6. Hang up. 
To cancel call forwarding
1. Press the DN button and then press
 [CANCEL] or
 [#].
2. Press 
[FEAT].
3. Dial the code that designates what type of Call forward-
ing you want to cancel:
 [3][5], 
[3][2], or
 [3][6].
4. Dial the code that designates which of your calls are 
currently forwarded and for which you want to cancel 
the call forwarding programming: 
[2], 
[3], or
 [4].
5. Hang up.
ADVANCED CALL FORWARDING 
INSTRUCTIONS
This section contains more detailed explanation of all the 
call forwarding possibilities.
You may have your calls forwarded to another destination, 
either inside or outside the system. Use the SPEED DIAL 
function to forward calls to an external destination.