Synology Router RT2600ac User Manual
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31 Chapter 13: FAQ Wi-Fi What can I do if I forgot the Wi-Fi SSID and its password? • As the administrator, log in to SRM via wired connection and go to Network Center > Wireless > Wi-Fi to find out the Wi-Fi SSID and password. • If you forgot the administrator's login credentials, you may perform Sof\ t Reset to reset the Wi-Fi SSID and its password. For more information, please see "Reset Synology Router". Why did my Wi-Fi SSID disappear? • Check if the Wi-Fi network is enabled (at Network Center > Wireless > Wi-Fi) and if the Wi-Fi switch is set "ON" on the Synology Router. • Check if the SSID name is set to "Show" (at Network Center > Wireless > Wi-Fi). If it is already set to be shown, disable the Wi-Fi network and enable it again. Why can't my device connect to the Synology Router wirelessly? • Check if the Wi-Fi button on your router is set "ON", the Wi-Fi feature \ is enabled in SRM, and the antennas are properly installed. • Check if the device is too far away from the router or if there are any \ obstacles or signal sources that may interfere with wireless transmission. • Check if your wireless device is connected to the correct Wi-Fi network \ hosted by the router. If the device is not in the router's local network, you cannot access SRM via router.synology.com or its local IP address. • Move your wireless device closer to the router and reconnect again. • If you do not have both Wi-Fi bands enabled, ensure that your client dev\ ice supports the enabled Wi-Fi frequency. Why can't my wireless devices communicate with each other though they ar\ e in the same Wi-Fi network? AP isolation may have been enabled (at Network Center > Wireless > Wi-Fi > Advanced options). AP isolation prevents wireless client devices that join the same Wi-Fi network (2.4G\ Hz or 5GHz) from communicating with each other. If the network is a guest network, wireless devices cannot see each othe\ r if they are located on different bands. You may enable this functionality at Network Center > Wireless > Guest Network by enabling Allow local network access for the guest network.
32 Chapter 13: FAQ Why is the Wi-Fi signal weak and how can I improve it? Weak Wi-Fi signal may come from the following reasons: • The router is too far from the client devices. • The router's Wi-Fi transmit power is not strong enough. Go to Network Center > Wireless > Wi-Fi > Advanced options, and change the Transmit power level (Low, Middle, High). • There might be interfering barriers (e.g. concrete or metall walls) th\ at can severely reduce Wi-Fi signals. 5GHz Wi-Fi is more sensitive to barriers than 2.4GHz. Refer to "Set up Your Wi-Fi Connection" for more information. • Nearby devices (e.g. microwaves/wireless phones, USB 3.0 devices, and o\ ther routers) may interfere with the router's 2.4GHz Wi-Fi transmission. To improve Wi-Fi signal strength, you may try the following solutions: • For RT1900ac, adjust the antennas to make them 45 degrees apart from each oth\ er. If the Wi-Fi strength is not boosted, you may try other angles to find out the best antenna placement. • Relocate your router to the center of the area where the client devices \ are placed, or to a position where the router and the devices are within a visible distance without interfering\ barriers. Optimal placement depends heavily on the actual environment and may be influenced by interference sources. • If there are radio transmitting devices near the router, to avoid channel overlapping, re-assign their operation channels to channels 1, 6, or 11 (for devices using 2.4GHz Wi-Fi); to any non-overlapping channels (\ for devices using 5GHz Wi-Fi). • If set to "Auto", SRM will try to determine a less congested channel. Why can't I boost a device's signal with beamforming? • Only six devices can concurrently receive beamforming. • Make sure your device supports beamforming too. This means the device must conform to the 802.11ac standards. • RT2600ac performs beamforming for all supported Wi-Fi connections by defa\ ult. Which Wi-Fi frequency (2.4GHz and 5GHz) should I choose? Please see "Set up Your Wi-Fi Connection". Why can't I find the router's 5GHz Wi-Fi network? Due to previous NCC (National Communications Commission) regulations, \ in Taiwan wireless devices manufactured before 2009 cannot make use of the 5GHz Wi-Fi channels 36-4\ 8. To help such wireless devices connect to the 5GHz Wi-Fi network, you should use alternative channels r\ ather than channels 36-48 (at Network Center > Wireless > Wi-Fi > 5GHz > Advanced options).
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IN NO EVENT WILL SYNOLOGY OR ITS LICENSORS BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SOFTWARE OR OTHERWISE UNDER OR IN CONNECTION WITH THIS EULA OR THE SOFTWARE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT
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SYNOLOGY, INC. LIMITED PRODUCT WARRANTY THIS LIMITED WARRANTY (WARRANTY) APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, SYNOLOGY). YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLERS APPLICABLE RETURN POLICY. Section 1. Definitions. (a) “New Product”, including: (1) Category I Product means Synology product models RS810+, RS810RP+, RX410, all FS-series models, all DS/RS NAS models with the XS+/XS suffix (except RS3413xs+) in or after 13-series, all DX/RX/RXD expansion units with 12 or more drive bays in or after 13-series, 10GbE NIC, DDR4-2133 and DDR3-1600 memory modules. (2) Category II Product means Synology product models RS3413xs+, RS3412xs, RS3412RPxs, RS3411xs, RS3411RPxs, RS2211+, RS2211RP+, RS411, RS409RP+, RS409+, RS409, RS408-RP, RS408, RS407, DS3612xs, DS3611xs, DS2411+, DS1511+, DS1010+, DS509+, DS508, EDS14, RX1211, RX1211RP, RX4, DX1211, DX510, DX5, NVR216, VS360HD, VS240HD, and all other memory modules not included in Category I. (3) Category III Product means Synology product models that apply with the following requirements: all DS NAS models without the XS+/XS suffix and with 5 and more drive bays in or after 12-series, all RS NAS models without the XS+/XS suffix in or after 12-series, and all DX/RX expansion units with 4 or 5 drive bays in or after 12-series. (4) Category IV Product means all other Synology product models purchased by Customer after March 1, 2008. (5) Category V Product means all other Synology product models purchased by Customer before February 29, 2008. 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(g) Warranty Period means the period commencing on the date the Product is purchased by Customer and ending (1) five years after such date for Category I Products; (2) three years after such date for Category II & lll Products; or (3) two years after such date for Category IV Products; or (4) one year after such date for Category V Products; or (5) 90 days after such date for Refurbished Products, except for those sold as as is or with no warranty on Online Store. (h) Web Site means the Synology web site located at www.synology.com. Section 2. Limited Warranty and Remedies 2.1 Limited Warranty. Subject to Section 2.6, Synology warrants to Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synologys published specifications for the Product during the Warranty Period. 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The warranty set forth in Section 2.1 does not include: (1) any warranty relating to the Software; (2) physical installation or removal of the Product from Customers site; (3) visits to Customers site; (4) labor necessary to effect repairs or replace defective parts other than during Synologys or its contracted service providers normal local business hours, exclusive of weekends and service providers’ holidays; (5) any work with any third party equipment or software; (6) any warranty of the hard disk if installed by Customer or any other third party; or (7) any warranty of compatibility with the hard disk. 2.3 Return. Any Product returned by Customer under Section 2.2 must be assigned a Return Merchandise Authorization (RMA) number by Synology before shipment and must be returned in accordance with Synologys then current RMA procedures. Customer may contact any authorized Synology distributor or reseller or Synology Support to obtain assistance in obtaining an RMA, and must provide proof of purchase and product serial number when asking for such assistance. For warranty claims, Customer must return the complete Product to Synology in accordance with this Section 2.3 to be eligible for coverage under this Warranty. Any Product returned without an RMA number, or any Product that has been disassembled (except under the direction of Synology) will be refused and returned to Customer at Customers expense. Any Product that has been assigned a RMA number must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof and with the RMA number prominently displayed on the outside of the box. Customer is responsible for insurance and risk of loss with respect to returned items until they are properly received by Synology. A Product issued a RMA number must be returned within fifteen (15) days after issuance of the applicable RMA number. 2.4 Replacement by Synology. If Synology elects to replace any Product under this Warranty set forth in Section 2.1, then Synology will ship a replacement Product at Synologys expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 2.3 and validation by Synology that the Product does not conform to the warranty. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer (“Synology Replacement Service”). 2.5 Support. During the Warranty Period, Synology will make available to Customer the support services. Following
the expiration of the applicable Warranty Period, support for Products may be available from Synology upon written request. 2.6 Exclusions. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product specifications; (b) has been repaired, modified or altered by anyone other than Synology or its agent or designee; (c) has been in any way misused, abused, or damaged; (d) has been used with items not provided by Synology other than the hardware or software for which the Product is designed; or (e) otherwise fails to conform to the Product specifications and such failure is attributable to causes not within or under Synologys control. Further, the foregoing warranties will be void if (1) Customer disassembles the Product except as authorized by Synology; (2) Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology; or (3) Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party. The warranty set forth in Section 2.1 will terminate upon Customers sale or transfer of the Product to a third party. 2.7 Disclaimer of Warranties. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. Section 3. Limitations of Liability 3.1 Force Majeure. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). 3.2 Disclaimer of Certain Damages. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 3.3 Limitation of Liability. SYNOLOGYS AND ITS SUPPLIERS LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. Section 4. Miscellaneous 4.1 Proprietary Rights. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synologys intellectual property rights. 4.2 Assignment. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. 4.3 No Additional Terms. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. 4.4 Applicable Law. Unless expressly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. without regard to any conflict of law principles to the contrary. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. 4.5 Dispute Resolution. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. The arbitration will be conducted before a
single arbitrator, and will be limited solely to the dispute between Customer and Synology. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys’ fees, including any arbitration fee paid by the prevailing party. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 4.5. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Arbitration Law and related enforcement rules. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synologys intellectual property rights. 4.6 Attorneys Fees. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys fees. 4.7 Export Restrictions. You acknowledge that the Product may be subject to U.S. export restrictions. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Export Administration Regulations. 4.8 Severability. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. 4.9 Entire Agreement. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby.
Radio Frequency Specifications 802.11 abgn and 802.11ac up to 80MHz Bandwidth, Support beamforming and TPC Function and MIMO 3*3 (RT1900ac)/4*4 (RT2600ac) Frequency and output power details for maximum EIRP Frequency Band Channel No. Frequency Channel No. Frequency 2400-2483.5MHz 1 2412 MHz 7 2442 MHz 2 2417 MHz 8 2447 MHz 3 2422 MHz 9 2452 MHz 4 2427 MHz 10 2457 MHz 5 2432 MHz 11 2462 MHz 6 2437 MHz - - 5150- 5250 MHz ( Band 1 ) 36 5180 MHz 44 5220 MHz 38 5190 MHz 46 5230 MHz 40 5200 MHz 48 5240 MHz 42 5210 MHz - - 5250- 5350 MHz ( Band 2 ) 52 5260 MHz 60 5300 MHz 54 5270 MHz 62 5310 MHz 56 5280 MHz 64 5320 MHz 58 5290 MHz - - 5470- 5725 MHz ( Band 3 ) 100 5500 MHz 112 5560 MHz 102 5510 MHz 116 5580 MHz 104 5520 MHz 132 5660 MHz 106 5530 MHz 134 5670 MHz 108 5540 MHz 136 5680 MHz 110 5550 MHz 140 5700 MHz 5725-5850 MHz ( Band 4 ) 149 5745 MHz 157 5785 MHz 151 5755 MHz 159 5795 MHz 153 5765 MHz 161 5805 MHz 155 5775 MHz 165 5825 MHz
Federal Communications Commission (FCC) Statement You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. - Consult the dealer or an experienced radio/TV technician for help. For produc t available in the USA/Canada market, only channel 1~11 can be operated. Selection of other channels is not possible. When suing IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the 5 .15 to 5.25GHz frequency ran ge. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) This device may not cause harmful interference, and 2) This device must accept any interference received, including interference that may ca use undesired operation. FCC RF Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body. This transmitter must not be co- located or operating in conjunction with any other antenna or transmitter.
IC Statement This device complies with Industry Canada license- exempt RSS standard(s). Operation is subject to the following tw o conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR dIndustrie Canada applicables aux appareils radio exempts de licence. Lexploitation est autorisée aux deux conditions suivantes : (1) lappareil ne doit pas produire de brouillage, et (2) lutilisateur de lappareil doit accepter tout brouillage radioélectrique subi, même si le brouillag e est susceptible den compromettre le fonctionnement. For product available in the USA/Canada market, only channel 1~11 can be operated. Selection of other channels is not possible. Pour les produits disponibles aux États -Unis / Canada du marché, seul le canal 1 à 11 peuvent être exploités. Sélection dautres canaux nest pas possible. This device and its antennas(s) must not be co- located or operating in conjunction with any other antenna or transmitter except in accordance with I C multi-transmitter product procedures. Cet appareil et son antenne (s) ne doit pas être co- localisés ou fonctionnement en association avec une autre antenne ou transmetteur. Dynamic Frequency Selection (DFS) for devices operating in the bands 5250- 5350 MHz, 5470- 5600 MHz and 5650-5725 MHz Sélection dynamique de fréquences (DFS) pour les dispositifs fonctionnant dans les bandes 5250- 5350 MHz, 5470- 5600 MHz et 5650- 5725 MHz The device for operation in the band 5150 –5250 MHz is only for indoor use to reduce the potential for har mful interference to co- channel mobile satellite systems. les dispositifs fonctionnant dans la bande 5150- 5250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.