Sony STRDH550 User Manual
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MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 No 3D image appears on the TV. Depending on the TV or the video device, 3D images may not be displayed. Check the HDMI video formats supported by the receiver. Be sure to use a High Speed HDMI cable. Notes on use 4 -488 -933 -11(1) Copyright 2014 Sony Corporation Help Guide 164
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MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 No 4K image appears on the TV. Depending on the TV or the video device, 4K images may not be displayed. Check the video capability and settings of your TV and video device. Also, make sure you connect the video device to the 4K -compatible HDMI IN jack of this receiver. Be sure to use a High Speed HDMI cable. Notes on use 4 -488 -933 -11(1) Copyright 2014 Sony Corporation Help Guide 165
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MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 No image is output from the TV when the receiver is in standby mode. When the receiver enters standby mode, the image from the last HDMI device selected before you turned off the receiver is displayed. If you are enjoying content from another device, play the content on the device and perform the One-Touch Play operation, or turn on the receiver to select the HDMI device from which you want to enjoy content. Make sure [Pass Through ] is set...
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MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 The OSD menu does not appear on the TV screen. OSD is only available when you connect the TV to the HDMI TV OUT jack. Press HOME to turn the OSD on. Check that the TV is connected correctly. Depending on the TV, the OSD menu may take some time to appear on the TV screen. Notes on use 4 -488 -933 -11(1) Copyright 2014 Sony Corporation Help Guide 167
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MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 The display panel is turned off. If the PURE DIRECT indicator on the front panel lights up, press PURE DIRECT to turn off this function. Press DIMMER on the receiver to adjust the brightness of the display panel. Notes on use 4 -488 -933 -11(1) Copyright 2014 Sony Corporation Help Guide 168
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MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 No sound or only a very low level of sound is heard, no matter which device is selected. Check that all connecting cables are inserted to their input/output jacks on the receiver, speakers and the devices. Check that the receiver and all devices are turned on. Check that MASTER VOLUME on the receiver is not set to [VOL MIN ]. Check that SPEAKERS on the receiver is not set to [SPK OFF]. Check that headphones are not connected to the receiver....
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MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 There is severe humming or noise. Check that the speakers and device are connected securely. Check that the connecting cables are not near a transformer or motor, and are at least 3 meters (10 feet) away from a TV set or fluorescent light. Move your audio device away from the TV. The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol. Notes on use 4 -488 -933 -11(1) Copyright 2014 Sony Corporation Help Guide 170
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MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 No sound or only a very low level of sound is heard from specific speakers. Connect a pair of headphones to the PHONES jack to verify that sound is output from the headphones. If only one channel is output from the headphones, the device may not be connected to the receiver correctly. Check that all of the cables are fully inserted into the jacks on both the receiver and the device. If both channels are output from the headphones, the front...
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MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 There is no sound from a specific device. Check that the device is correctly connected to the corresponding audio input jacks. Check that the cable(s) used for the connection is (are) fully inserted into the jacks on both the receiver and the device. Check the Input Mode setting. Check that the device is correctly connected to the corresponding HDMI jack. You cannot listen to the Super Audio CD via an HDMI connection. The HDMI settings of some...
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Check that the selected digital audio input jack is not assigned to another input. Notes on use 4 -488 -933 -11(1) Copyright 2014 Sony Corporation 173