Sony KDL 55HX850, 46HX850 Tv User Manual

							Certain  cable companies have limitations  on the broadcast of digital cable channels. Check with
your  cable company for more information.
The  digital cable channel  may be set to [Hidden]  in [Show/Hide Channels].
Broadcast HD formats have poor quality.
Content  and signal quality are  regulated by the signal provider. Many  HD  channels  and content are
actually upscaled  versions  of standard-definition  broadcasts. The  picture  is  affected by the quality of
the signal received, which varies between channel  and program.
Noisy picture.
Make  sure  that the antenna is  connected using a 75-ohm  coaxial cable.
Keep the antenna cable away from other connecting cables.
To avoid TV interference, make  sure  to use an undamaged antenna cable.
Some channels  are blank.
The  channel  is  for scrambled/subscription  service only. Subscribe  to a pay TV service.
The  channel  is  used only for data  (no  picture  or sound).
Contact  the broadcaster for transmission details.
You cannot view digital channels.
Ask a local installer  if digital transmissions are  provided in your  area.
Upgrade to a higher gain antenna.
Trademark InformationList  of Contents
© 2012 Sony Corporation
  Top of  Page 
						

							 i-ManualPrint Font  Size   
Basic Operations
Parts  Description
Watching TV
Using Other Devices
Using “BRAVIA”  Sync
Devices
Useful Functions
Using Internet
Using Home  Network
(DLNA)
Configuring Various
Settings
Troubleshooting
How  to Use Bookmarks
Top Page  > Troubleshooting  > 3D  Picture/Glasses  Symptoms
3D  Picture/Glasses Symptoms
3D pictures  are  not displayed.  3D effect  is  weak.
A 3D Sweep Panorama photo  cannot  be displayed.
Black  bars  appear on both  sides of the screen  when watching  3D pictures.
3D display automatically switches on when 3D signal is  detected.
The  message [3D signal has been  detected] automatically appears when 3D signal is  detected.
You cannot  turn  the 3D Glasses on.
You cannot  charge the 3D Glasses. (Applies only to TDG-BR750/BR250/BR200.)
LED  indicator on the 3D Glasses flashes.
3D Glasses do not fit properly. (Applies only to TDG-BR100.)
3D pictures are not displayed. 3D effect is  weak.
Be  sure  that there are  no obstacles  between the 3D Sync  Transmitter and the 3D Glasses.
Replace the battery in the 3D Glasses, or charge the battery if the 3D Glasses have a rechargeable
battery.
Be  sure  that the 3D Glasses are  powered on.
If two pictures  are  displayed  side-by-side, press  the 3D button repeatedly until [Side-by-Side]
appears. If two pictures  are  displayed  one above  the other, press  the 3D button repeatedly until
[Over -Under]  appears.
If the [3D Display] screen  appears and 3D pictures  are  not displayed,  turn  off the device that plays
3D content and turn  it on again.
Perceived  3D effect  may vary from person to person.
3D effect  may be less pronounced if ambient temperature is  low.
3D effect  may be less pronounced and the display color will be shifted  if you lie  down or tilt your
head.
A 3D Sweep Panorama photo cannot be displayed.
Displaying a 3D Sweep Panorama photo  is  available  only when [Slideshow Effect] is  set to [Simple].
To confirm the setting,  press  the OPTIONS  button, then  select [Playback Method] → [Slideshow
Effect].
Black bars appear on both sides  of the screen when  watching 3D
pictures.
Black  bars  appear on both  sides of the screen  in order to process  3D signals for the simulated 3D
display mode  or when adjusting  the depth  of 3D pictures  in [3D Depth Adjustment]. 
						

							3D display  automatically switches  on when  3D signal is  detected.
Set  to manually  turn  the 3D display on or off. Press the HOME button, then  select  [Settings] → 
 [Picture &  Display] → [3D Settings] → [Auto 3D] → [Off].
The message  [3D signal has  been detected] automatically appears
when  3D signal is  detected.
Deactivate  the [3D Signal Notification]  setting.  Press the HOME button, then  select  [Settings] → 
 [Picture  &  Display] → [3D Settings] → [3D Signal Notification]  → [Off].
You cannot turn the 3D Glasses on.
Charge the battery. (Applies only to TDG-BR750/BR250/BR200.)
Replace the battery. (Applies only to TDG-BR100/BR50.)  For details, refer to the instruction manual
supplied  with the 3D Glasses.
You cannot charge the 3D Glasses. (Applies only to TDG-
BR750/BR250/BR200.)
Check if the TV is  turned on. The  3D Glasses cannot  be charged if the TV is  in standby  mode.
Check if the 3D Glasses are  turned off. The  3D Glasses must be turned off to charge.
Check if the USB cable is  connected properly.
LED indicator  on the 3D Glasses flashes.
Flashes  every  few seconds:  Indicates  the glasses are  powered on.
Flashes  3 times: Indicates  the glasses have been  powered off. The  glasses turn  off if you hold the
power  button down for 2 seconds,  or if no signal from the 3D Sync  Transmitter is  detected for more
than  5 minutes.
Flashes  3 times every  3 seconds:  Indicates  the battery capacity is  almost  running out. Replace the
battery, or charge the battery if the 3D Glasses have a rechargeable battery.
(The following illustration  shows TDG-BR250.)
3D Glasses do not fit properly. (Applies only to TDG-BR100.)
Set  both  the switches on either  side for a comfortable  fit. Close the temple  arms  slightly inwards  to
set the switch. (
)
Bend (adjust) the temple  frames for a comfortable  fit. (
)
Adjust the nose pad for your  nose.  (
)
LED Indicator 
						

							Trademark InformationList  of Contents
© 2012 Sony Corporation
  Top of  Page 
						

							 i-ManualPrint Font  Size   
Basic Operations
Parts  Description
Watching TV
Using Other Devices
Using “BRAVIA”  Sync
Devices
Useful Functions
Using Internet
Using Home  Network
(DLNA)
Configuring Various
Settings
Troubleshooting
How  to Use Bookmarks
Top Page  > Troubleshooting  > Sound Symptoms
Sound  Symptoms
No sound  but good  picture.
Audio noise.
No audio  or low  audio  with home  theater system.
Distorted  sound.
No sound but good picture.
Check the volume  control.
Press MUTING  or VOL  +  button to cancel muting.
Set  [Speakers] to [TV Speakers]  in the [Sound]  setting.  If it is  set to [Audio System], TV speakers do
not output sound  regardless of the TV’s volume  control.
When using HDMI input with Super Audio CD  or DVD-Audio, DIGITAL AUDIO OUT (OPTICAL)  may
not provide an audio  signal.
Audio noise.
Make  sure  that the antenna is  connected using a 75-ohm  coaxial cable.
Keep the antenna cable away from other connecting cables.
To avoid TV interference, make  sure  to use an undamaged antenna cable.
No audio  or low  audio  with home  theater system.
Set  [Speakers] to [Audio System] in the [Sound]  setting.
Set  [Audio Out] to [Fixed]  in the [Sound]  setting.
Distorted sound.
Check the antenna/cable connection.
Keep the antenna/cable TV cable away from other connecting cables.
Keep the TV away from electrical  noise sources  such as cars, hair-dryers, Wi-Fi units, mobile
phones, or optical device.
When installing optional  device, leave some  space between the device and TV.
Perform [Fine  Tune]/[AFT] to improve sound  for analog  reception.
Set  [Audio Filter] to [Low] or [High] to improve sound  for analog  reception. ([Audio Filter] may not be
available  depending on your  region/country.)
Trademark InformationList  of Contents
© 2012 Sony Corporation
  Top of  Page 
						

							 i-ManualPrint Font  Size   
Basic Operations
Parts  Description
Watching TV
Using Other Devices
Using “BRAVIA”  Sync
Devices
Useful Functions
Using Internet
Using Home  Network
(DLNA)
Configuring Various
Settings
Troubleshooting
How  to Use Bookmarks
Top Page  > Troubleshooting  > Connected  Device Symptoms
Connected  Device  Symptoms
No picture  from connected device.
You cannot  select connected device in the Home Menu.
Some input sources  cannot  be selected.
Certain  programs  on digital sources  display a loss of detail.
Photo images  appear small on the screen.
Photo images  cannot  be displayed.
Photo images  or folders  take time to display.
Poor picture  quality on PC input.
You cannot  find a connected “BRAVIA” Sync  HDMI device.
You cannot  control  a second  AV receiver.
No picture  from connected device.
Turn the connected device on.
Check the cable connection between the device and TV.
Press the INPUT button to display the list  of inputs,  then  select the desired input.
Correctly  insert  the USB device.
Make  sure  that the USB device has been  properly formatted.
Operation is  not guaranteed for all  USB devices. Also,  operations differ  depending on the USB
device features or the video files being  played.
If your  PC is  connected to the TV using a D -sub cable, change the PC’s resolution to one supported
by the TV.
You cannot select connected device in the Home Menu.
Check the cable connection.
Some input sources cannot be selected.
Select [Manage Inputs]  and confirm the [Always]  setting  for the input sources.
Certain programs on digital sources display  a loss of detail.
Less detail than  usual or artifacts  (small blocks, dots or pixelation) may appear on the screen, due
to the digital compression of the source  content used by certain  digital broadcasts and DVDs. The
degree of visible artifacts  depends on the clarity and resolution of the TV. 
						

							Photo images  appear small  on the screen.
Photo images  may not be displayed  in full screen  depending on the resolution or aspect  ratio  of the
file.
Photo images  cannot be displayed.
Photo files (e.g.  JPEG files) with YCbCr  444 color format are  not supported.  If the photo  files cannot
be displayed  correctly, try the following.
- Use an HDMI cable to connect  a digital still  camera, PC, etc.
-  Convert  photo  files to the color format that is  supported  by the TV, using a color format converter
on your  PC, etc.
Note that some  functions  may be limited when performing the above.
Photo images  or folders take time to display.
Depending on the image  dimension, file size, and number of files in a folder, some  photo  images  or
folders  take time to display.
The  first time a USB device is  connected to the TV via USB cable, it may take up to a couple  of
minutes  for the photos  to display.
Poor picture  quality on PC input.
Adjust the resolution.
Adjust [Pitch] and [Phase].
You cannot find a connected “BRAVIA” Sync HDMI  device.
Check that your  device is  compatible with “Control for HDMI.”
Make  sure  that [Control  for HDMI] is  set up on both  the TV and the optional  device compatible with
“BRAVIA” Sync.
You cannot control  a second  AV receiver.
Only one AV receiver may be used with the “BRAVIA” Sync  and “Control for HDMI” functions  at one
time.
Trademark InformationList  of Contents
© 2012 Sony Corporation
  Top of  Page 
						

							 i-ManualPrint Font  Size   
Basic Operations
Parts  Description
Watching TV
Using Other Devices
Using “BRAVIA”  Sync
Devices
Useful Functions
Using Internet
Using Home  Network
(DLNA)
Configuring Various
Settings
Troubleshooting
How  to Use Bookmarks
Top Page  > Troubleshooting  > Network/Application  Symptoms
Network/Application Symptoms
Sometimes  video streaming quality is  poor  when using the wireless LAN.
Wireless LAN  connection fails or radio  reception conditions  are  poor.
The  TV cannot  connect  with your  wireless router (or  access point)  at 5GHz.
Poor picture  on “BRAVIA” Internet Video.
Small  picture  on “BRAVIA” Internet Video.
Certain  Internet video content displays a loss of detail.
Good  picture  quality but no sound  on Internet video content.
You do not see many  videos in the Internet Video Guide.
Apps are  inaccessible.
You cannot  add a new app.
A movie disappeared  from the queue even though you did not finish watching  it.
The  screen  is  blank and you cannot  access the Netflix video-on-demand service.
Streaming Netflix video displays in low  resolution.
Serious Error  5006  Contact  Sony appears when trying  to perform  [Refresh Internet Content].
Sometimes video  streaming quality is  poor when  using  the wireless
LAN.
The  wireless network  connection quality varies depending on the distance  or obstacles  (e.g.  wall)
between the TV/USB Wireless LAN  Adapter  and the wireless router (access  point), environment
interference, and quality of the wireless router (access  point). If using USB Wireless LAN  Adapter, it
is  suggested to use a wireless router (access  point)  supporting 5GHz operation for video streaming
and place it closer to the USB Wireless LAN  Adapter  (not  applicable  for models  with built-in wireless
LAN  device).
Wireless LAN connection fails or radio reception conditions are poor.
Check the installation  location  of the TV and wireless router (access  point). Signal condition  may be
affected for the following reasons.
- Other  wireless devices, microwaves, fluorescent lights, etc., are  placed  nearby.
-  There are  floors  or walls  between the wireless router (access  point)  and TV.
If the problem persists  even after  checking  the above,  try making  a wired LAN  connection.
When using a USB Wireless LAN  Adapter, move  it to avoid signal interference by using an
extension cable with base unit (optional accessory).
The TV cannot connect with your wireless router (or access  point) 
						

							at 5GHz.
Use the optional  USB Wireless LAN  Adapter  to connect  with your  wireless router (or  access point)
at 5GHz. Then, set [Standby  for Wi-Fi Direct] to [Off]. Press the HOME button, then  select 
[Settings] →  [Network]  → [Standby  for Wi-Fi Direct] → [Off].
Poor picture  on “BRAVIA” Internet Video.
Quality depends on the original  video provided by the video content provider and your  connection
bandwidth.
Small picture  on “BRAVIA” Internet Video.
Use the color buttons to zoom  in and out.
Certain Internet video  content displays a loss of detail.
Video quality and picture  size depend on broadband speed  and delivery  by content providers.
Good picture  quality but no sound on Internet video  content.
Quality depends on the original  content provided by the video content provider and your  connection
bandwidth.
Due to the nature of Internet video, not all  videos will contain  sound.
You do not see  many  videos in the Internet Video Guide.
Press the OPTIONS  button, then  select categories to view  more content.
Check the [Parental  Lock] ratings  on the TV; some  Internet content may be blocked  based  on the
rating.
Apps are inaccessible.
Check that the LAN  cable or AC power  cord  of the router/modem* has been  connected properly.
* Your router/modem  must be set in advance to connect  to the Internet. Contact  your  Internet
service provider for router/modem  settings.
Try  using apps later.  The  app content provider’s server may be out of service.
You cannot add  a new app.
Your TV comes  with preinstalled apps which occupy a certain  amount of the allotted  app memory.
To add a new app,  you may have to delete  an existing app.  To delete  an app,  select an app in the
Home Menu, press  the OPTIONS  button, then  select [Delete App]. (Some  preinstalled apps cannot
be removed.)
A movie disappeared from the queue even though you  did not finish
watching it.
The  movies downloaded from the Sony Entertainment  Network service are  currently available  for
rental. Once a movie is  rented it must be watched  within 30 days. Once viewing has been  started it
is  bound to the TV and must be completed within 24 hours. You can watch the movie as many  times
as you want during that 24 hour  period unless the 30-day limit (subject  to change) is  reached within 
						

							that timeframe.
The screen is  blank  and  you  cannot access  the Netflix video -on-
demand service.
If the screen  is  blank when trying  to access Netflix channels  and the network  activity icon is
spinning  in the upper-right  corner and a Netflix icon is  flashing  in the upper-left corner, a problem
may exist with the link  between your  TV and Netflix. Even if the other Internet Video channels  are
working,  follow these  steps to re-link  your  TV with Netflix:
1. Turn off the TV.
2. Using a computer, go to the Netflix website and  remove  the TV  from your  account.
3. Unlink the TV  from your  Sony  ESSENTIALS account.
4. Re -register  the TV.
5. After registration  is complete,  link the TV  back to your  Netflix account.
Streaming Netflix video  displays in low  resolution.
You will need  to check the following when Netflix video is  displaying  in low  resolution:
- Your connection may be affected by other online activity on your  network, such as online gaming,
file sharing, or other video streaming.
-  If you are  using an unsecured wireless network, you may be unknowingly  sharing your  connection
with other people  in your  area.
-  Your Internet Service Provider  (ISP) could be delivering a slower connection speed  than  the
recommended 2.5 Mbps.
Serious Error 5006 Contact Sony appears when  trying to perform
[Refresh Internet Content].
This error may occur  if [Refresh Internet Content] did not complete successfully. Use the following
steps, re-checking  the Internet content status after  completing each step:
1 . Perform [Refresh Internet Content].
Press the HOME button, then  select  
 [Settings] →  [Network] → [Refresh Internet
Content].
2 . If the problem  still exists, perform step 1 again.
3. If the problem  persists, troubleshoot the Internet connection via  the following:
- Check that  an active  Internet connection exists with a wired router, wireless  bridge, or
wireless  gaming  adapter.
- Reset  the network equipment,  such as cable modem,  wired/wireless  router, by powering off
and  on, then  attempt  step 1 again.
- If the problem  continues, wait a while  and  try step 1 again.
- Confirm the Internet speed meets the minimum recommended specification of 2.5 Mbps for
standard definition  (SD) content  and  10 Mbps for High Definition (HD) content.
- Test  the quality of service of your  LAN  connection by checking  ping, jitter and  packet  loss.
(Ping  should  be under 30ms, jitter should  be less than  3ms, and  packet  loss should  be 0.)
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