Sony DPP FP97 User Manual

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    Printing from a PC
print the image with borders within the 
specified range.
If this occurs, do the following to print an 
image without borders:
 When you can set the print range with an 
application, set an image to be printed fully 
within the available print range. For 
example, if you print images using 
“Windows Photo Gallery” of Windows 
Vista, select “Full page photo print” and 
check “Fit picture to frame.”
Orientation setting
Depending on the software application you use, 
orientation may not change even if you change 
portrait or landscape setting.
With the Borders/Borderless setting of 
the printer driver
When the software application you use has 
Borders/Borderless setting, we suggest you 
select “ON” for “Borderless Print” in “Printer 
Features” of the “Sony DPP-FP97 Advanced 
Options” dialog box as the printer driver 
setting.
Print quantity setting
Depending on the software application you are 
using, the print quantity setting of the 
application  may have priority over the setting 
specified in the printer driver dialog box.
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Error messages
If an error message appears
If an error occurs, the following error messages may appear on the LCD screen. 
Follow the procedures provided in the solutions an error message shows.  If the same message 
appears frequently even after taking the recommended measures, consult your Sony dealer.
Memory cards and external device
Error messagesMeaning/Solutions
No image file.cThere are no image files in the memory card or an 
external device that the printer can handle. Connect a 
memory card or device that contains images that can 
be displayed with the printer.
No DPOF file.cThere are no DPOF-preset image files in the memory 
card or an external device. Specify the print (DPOF) 
mark with your camera.
Cannot delete a protected image.cTo delete a protected image, cancel protection on your 
camera.
Cannot delete a DPOF image.cTo delete a DPOF-preset image, cancel the print 
(DPOF) mark on your camera.
Protected. Cancel protect then try again.cThe “Memory Stick” media is write-protected. Release 
the write-protection. 
The Memory Stick is full.
(Similar messages for Internal memory,  
CompactFlash card, SD memory Card, 
and xD-Picture Card, and external 
device.)cThere is no free memory space in the selected memory 
card, internal memory, or an external device. Delete 
unnecessary images or replace with a memory card or 
an external device having sufficient memory space. 
This Memory Stick has problem.
(Similar messages for Internal memory, 
CompactFlash card, SD memory Card, 
and xD-Picture Card, and external 
device.)cAn error may have occurred. If these messages appear 
frequently, check the memory card or an external 
device status with another device. In case of the 
internal memory, format it.
In case of an external device
An external device might be write-protected. Release 
the write-protection setting of the device you use. A 
internal memory of a digital camera may be write-
protected. Write error in the Memory Stick.
(Similar messages for Internal memory, 
CompactFlash card, SD memory Card, 
and xD-Picture Card, and external 
device.)
Memory Stick format error.
This Memory Stick is protected.cA protected “Memory Stick” media is inserted. To 
save or edit the images with the printer, use the device 
you are using to cancel protection.
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   Error messages
External devices and PictBridge-compliant devices
Ink ribbon
Error messagesMeaning/Solutions
Incompatible USB device. Check 
device’s USB setting.cA USB device that the printer does not support may be 
connected. Or, the USB settings of the connected 
device may be incompatible. Refer to the operating 
instructions of the USB device you are using.
Do not connect any more USB hubs.cConnect the device directly to the printer or use a 
device that does not contain a USB hub function.
Write error in the External Device.cThe external device might be write-protected. Release 
the write-protection setting of the device you are using. 
The built-in memory of a digital camera may be write-
protected.
Error messagesMeaning/Solutions
No ink ribbon. Insert P size ink ribbon 
and press [PRINT].cThe ink ribbon is not inserted in the printer. Set the ink 
ribbon into the printer. (.page 9)
If “cleaning cartridge” is displayed, set the cleaning 
cartridge. (.page 77)
End of ink ribbon.cReplace the current ink ribbon with a new ink ribbon. 
(.page 9)
End of ink ribbon. Insert P size ink 
ribbon and press [PRINT].
Ink ribbon type incorrect. Insert P size 
ink ribbon and press [PRINT].cSet an ink ribbon and print paper of the displayed size. 
(.page 9)
Continued
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Print paper
Error messagesMeaning/Solutions
No paper tray. Insert paper tray 
containing P size printer paper and 
press [PRINT].cThere is no print paper in the printer.
– The paper tray is not set in the printer.
– The print paper is not set in the paper tray.
– The print paper has run out.
In any case, set the print paper in the tray and set the 
paper tray into the printer. (.page 10) No print paper. Set the print paper for 
the P Size and press [PRINT].
Cleaning sheet is not placed. Set the 
cleaning sheet and press [PRINT].cThere is no cleaning sheet in the paper tray. Insert the 
cleaning sheet into the paper tray and set the paper tray 
into the printer. (.page 77) 
Wrong print paper. Set the print paper 
for the P Size and press [PRINT].cThe print paper and ink ribbon do not match. Check 
the ink ribbon size actually loaded in the printer and set 
the print paper for the identical size. (.page 9, 10)
Paper jam. Remove print paper.cPaper has jammed. See “If paper jams” (.page 76) 
and remove any jammed paper from the printer. If the 
jammed paper cannot be removed, contact the Sony 
service facilities.
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     Troubleshooting
Troubleshooting
If trouble occurs
If you run into any problems using the printer, use the following guidance to solve the problem. 
If the problem persists, consult your Sony dealer.
To confirm and evaluate error occurrence and improvement, Sony may check the data of the internal 
memory within the minimum possible range. Please be assured that we do not copy or save the 
content or data. 
Power
Displaying images
SymptomCheckCause/Solutions
The 1 (on/
standby) button 
cannot be turned 
on. Is the AC power cord 
properly connected?cConnect the AC power cord to an AC 
outlet securely. (.page 12)
SymptomCheckCause/Solutions
The LCD screen 
displays no 
images. Is the memory card or an 
external device properly 
inserted?cInsert a memory card or an external device 
properly. (.pages 16, 48, 49)
 Does the memory card, the 
internal memory, and an 
external device contain 
images recorded with a 
digital camera or other 
device?cInsert a memory card or an external device 
that contains the recorded images. Check 
to see that images are recorded in the 
internal memory.
cCheck the file formats that can be printed 
with the printer. (.page 82)
 Is the file format compatible 
with the DCF?cIf an image is not compatible with the 
DCF, it may not be printed with the 
printer even if it is displayed on the PC 
monitor.
No images appear 
either on the LCD 
screen or on the 
TV monitor. Is the TV input selector set 
to the printer?cEven if the TV input selector is set to the 
printer, no images will be displayed when 
an HDMI cable is connected. 
cSwitch the TV input selector to the 
printer. Or disconnect the HDMI cable 
and switch the display to the LCD screen.
Continued
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Some images in 
the index view are 
not displayed or 
not printed even if 
they are displayed. Are thumbnail images 
displayed in the index view?cIf the image is displayed but cannot be 
printed, the file used for printing is 
damaged.
cIf an image is not compatible with DCF 
(Design rule for Camera File system), it 
may not be printed with the printer even if 
it is displayed on the PC monitor.
 Does the mark displayed 
below appear in the index 
view?
 Was the image created on 
your PC?cIf the mark shown on the left is displayed, 
the image may be a JPEG file created with 
your computer, or the thumbnail data is 
not contained.
Select the mark and press ENTER to 
display its image preview. If an image is 
displayed, you can print the image. If the 
same mark is displayed again, the image is 
of incompatible file format and you 
cannot print it with the printer.
 Does the mark displayed 
below appear in the index 
view?cIf the mark shown on the left is displayed, 
the image is of compatible file format but 
its thumbnail data or the data itself cannot 
be opened.
Select the mark and press ENTER to 
display its image preview. If an image is 
displayed, you can print the image. If the 
same mark is displayed again, you cannot 
print it with the printer.
 Are there more than 9 999 
images saved in the memory 
card, the internal memory, 
and an external device?
cThe printer can display, save, delete or 
handle up to 9 999 image files. If there are 
more than 9 999 images stored in a memory 
card, internal memory, or an external device, 
use the PC or PictBridge mode to display 
and handle the remaining images.
 Did you name or rename an 
image file with your PC?cWhen you name or rename an image file 
on your computer and its file name 
includes characters other than 
alphanumeric characters, the file name 
may not be displayed correctly or the 
image may not be displayed on the printer.
 Did you specify the print 
quantity in the index view?cOnce you have selected images in the “To 
print multiple images” procedures, you 
cannot print an image with which the 
cursor is just placed. Press ENTER to 
select it and specify the print quantity for 
the image. (.page 17)
SymptomCheckCause/Solutions
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     Troubleshooting
Printing
Some images in 
the index view are 
not displayed or 
not printed even if 
they are displayed. Is there a folder whose 
hierarchy exceeds 8 in the 
memory card, the internal 
memory, or an external 
device?cThe printer cannot display the images 
saved in a folder whose hierarchy exceeds 
8.
The file name is 
not displayed 
correctly. Did you change the file 
name of the image with your 
PC?cWhen you name or rename an image file 
on your computer and its file name 
includes characters other than 
alphanumeric characters, the file name 
may not be displayed correctly. For a file 
created with a PC application, the first 8 
characters of its file name will be 
displayed as the file name.
In the Edit menu, 
there are blank 
areas at the top and 
bottom of the 
previewed image. Is the previewed image 
extremely stretched 
vertically or horizontally?cIf an image is extremely stretched 
vertically or horizontally, blank areas may 
appear in the Edit menu.
cThe standard aspect ratio of an image shot 
with a digital camera is 3:4. When you use a 
device other than the printer to edit or save 
an image, it is saved as a more horizontal 
print image and its top and bottom edges 
will be cut and displayed in black.
SymptomCheckCause/Solutions
Paper does not 
feed. Is the print paper properly 
set in the paper tray?cIf print paper is not properly loaded, the 
printer may develop trouble. (.pages 
9, 10)
Check the following:
 Insert the correct set of print paper and 
ink ribbon.
 Load the print paper in the correct 
direction in the tray.
 You can insert a maximum 20 sheets of 
print paper into the tray. If the sheets 
exceeds 20, remove the extra sheets.
 Riffle the print paper thoroughly and 
insert it into the tray.
 Do not bend or fold the print paper 
before printing, as this may cause 
malfunctions of the printer.
SymptomCheckCause/Solutions
Continued
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i
Printed results
SymptomCheckCause/Solutions
Paper does not 
feed. Are you using print paper 
that was not designed for the 
printer?cUse print paper designed for the printer. If 
you use incompatible print paper, the 
printer may develop trouble. (.About 
the Print Packs)
The print paper is 
ejected without 
being printed. Is the perforations of the 
print paper removed?
 Are you using print paper 
that was not designed for the 
printer?cUse print paper designed for the printer. If 
you use incompatible print paper, the 
printer may develop trouble. (.About 
the Print Packs)
SymptomCheckCause/Solutions
The printed 
pictures are 
inferior in quality. Did you print preview image 
data?cDepending on the type of digital camera 
used, preview images may be displayed 
along with the primary images in the 
thumbnail list. The printed quality of the 
preview images will not be as good as the 
primary images. Note that if you delete 
the preview images, the data for the 
primary images may be damaged.
 Did you print an image 
whose size (width or height) 
is smaller than 480 dots?cWhen an image is displayed in a small 
size with a black frame, printing quality is 
rough due to this small image size.
 Did you use the Edit menu to 
enlarge the image?cAn enlarged image, depending on its 
image size, will be printed with 
deteriorated picture quality.
 Did you shoot an image in 
the RAW file format?cWhen you shoot an image in the RAW file 
format, a highly-compressed JPEG file 
may be also recorded. As the printer does 
not support the RAW file format, it may 
use the JPEG file to print an image. A 
RAW file can be printed from a PC. For 
details, refer to the operating instructions 
of the digital camera you are using.
What is a RAW file?
A RAW file is an original image file 
format to save uncompressed, 
unprocessed still image data captured 
from a digital camera.
For whether or not a digital camera can 
capture an image in the RAW file format, 
refer to the operating instructions of the 
digital camera.
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     Troubleshooting
The picture quality 
and colors of the 
image previewed 
on the screen 
differs from those 
printed.—cBecause of differences in the display 
method or profiles of a LCD screen, 
please regard the image being displayed 
on the display as just a reference. To 
adjust picture quality, do either of the 
following:
– MENU button - Print setup - Color 
Setting (.page 42)
– MENU button -Edit-Adjust  
(.page 22)
The printed image 
differs when an 
image is printed 
directly from the 
memory card, the 
internal memory, 
and an external 
device connected 
to the printer and 
when it is printed 
via a PC.—cBecause of the differences in the printer’s 
internal processing and PC software 
processing, the printed images will be 
different.
The date cannot be 
printed. Is “Date Print” set to “Date” 
or “Date/Time”?c Press MENU button, and set “Date Print” 
in the Print setup menu to “Date” or 
“Date/Time.” (.page 40)
 Does the image support 
DCF?cThe “Date Print” function of this unit 
supports an image that is compatible with 
the DCF standards.
The date is printed 
unintentionally. Is “Date Print” set to “Off”?cPress MENU button, and set “Date Print” 
in the Print setup menu to “Off.” 
(.page 40)
 Was the date saved with the 
image when it was shot with 
the digital camera?cWhen the date was saved with the image, 
you cannot make a print without a date.
The image cannot 
be printed fully in 
the print range. 
Borders remains. Did you select “Pattern 1” or 
“Pattern 2” for “Borders” in 
the Print setup menu?cPress MENU button, and set “Borderless” 
by selecting Print setup - Borders. 
(.page 41)
 Is the aspect ratio of the 
image correct?cDepending on the type of digital camera 
used, the aspect ratio of the recorded 
image differs, so the image may not be 
printed covering the entire printable area.
SymptomCheckCause/Solutions
Continued
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Settings
Even though 
“Borderless” is 
selected in the 
Print setup, the 
image is printed 
with borders on 
both sides. —cWhen you use a device other than the 
printer to edit or save an image, blank 
areas around an image are also saved as 
part of image data. Even if you print such 
data with “Borderless” setting, you cannot 
eliminate the borders on both sides of a 
print. (.page 41)
The whole area of 
an image cannot 
be printed. Did you set “Pattern 1” in 
the Print setup menu?cYou can print the whole area of an image 
by selecting “Pattern 1” in the Print setup 
menu. (.page 41)
The image is 
printed at an angle. Is the paper tray inserted 
properly?cRe-insert the paper tray firmly straight in 
to the end.
There are white 
lines or dots on the 
printed pictures.—cThe print head or paper path may be 
soiled. Use the supplied cleaning cartridge 
and sheet to clean the head and path. 
(.page 77)
The picture is too 
bright, dark, 
reddish, yellowish, 
or greenish.—cAdjust the image by pressing MENU 
button and then selecting Edit- Adjust. 
(.page 22)
Red-eye correction 
does not take 
effect with AUTO 
TOUCH-UP 
button.—cAdjust for the red-eye phenomenon by 
pressing MENU button and then selecting 
Edit - Red-eye Correction. (.page 24)
Red-eye correction 
does not take 
effect with “Red-
eye Correction” 
menu.—cSet the size of the adjustment frame to be 
two to seven times as large as the eye. 
(.page 24)
 Did you enlarge, reduce the 
size of, rotate, or move an 
image after red-eye 
correction?cRed-eye correction may not work properly 
if other editorial operations such as 
enlarging, reducing the size of, rotating, or 
moving an image. Perform these editorial 
operations first and then perform red-eye 
correction.
SymptomCheckCause/Solutions
The “Borderless” 
and “Pattern 1/2” 
setting does not 
take effect. Are you operating the 
CreativePrint menu?cIn the CreativePrint menu, templates are 
used and you cannot select border/
borderless prints.
SymptomCheckCause/Solutions
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