Sony DPP FP95 User Manual

							D:\Printer\DPPFP85.95 series\IM\3285420121DPPFP85.95IM_GB\3285420121\3285420121DPPFP8595IM_GB\100C08.fm
Master: Right
DPP-FP85/FP95 3-285-420-12 (1)
71 GB
     Troubleshooting
Settings
Even though 
“Borderless” is 
selected in the 
Print setup, the 
image is printed 
with borders on 
both sides. —cWhen you use a device other than the 
printer to edit or save an image, blank 
areas around an image are also saved as 
part of image data. Even if you print such 
data with “Borderless” setting, you cannot 
eliminate the borders on both sides of a 
print. (.page 39)
The whole area of 
an image cannot 
be printed. Did you set “Pattern 1” in 
the Print setup menu?cYou can print the whole area of an image 
by selecting “Pattern 1” in the Print setup 
menu. (.page 39)
The image is 
printed at an angle. Is the paper tray inserted 
properly?cRe-insert the paper tray firmly straight in 
to the end.
There are white 
lines or dots on the 
printed pictures.—cThe print head or paper path may be 
soiled. Use the supplied cleaning cartridge 
and sheet to clean the head and path.
The picture is too 
bright, dark, 
reddish, yellowish, 
or greenish.—cAdjust the image by pressing MENU 
button and then selecting Edit- Adjust. 
(.page 22)
Red-eye correction 
does not take 
effect with AUTO 
TOUCH-UP 
button.—cAdjust for the red-eye phenomenon by 
pressing MENU button and then selecting 
Edit - Red-eye Correction. (.page 24)
Red-eye correction 
does not take 
effect with “Red-
eye Correction” 
menu.—cSet the size of the adjustment frame to be 
two to seven times as large as the eye. 
(.page 24)
 Did you enlarge, reduce the 
size of, rotate, or move an 
image after red-eye 
correction?cRed-eye correction may not work properly 
if other editorial operations such as 
enlarging, reducing the size of, rotating, or 
moving an image. Perform these editorial 
operations first and then perform red-eye 
correction.
SymptomCheckCause/Solutions
The “Borderless” 
and “Pattern 1/2” 
setting does not 
take effect. Are you operating the 
CreativePrint menu?cIn the CreativePrint menu, templates are 
used and you cannot select border/
borderless prints.
SymptomCheckCause/Solutions
Continued
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DPP-FP85/FP95 3-285-420-12 (1)
72 GB
Saving or deleting an image
SymptomCheckCause/Solutions
You cannot save 
an image. Is the memory card 
protected?cUse your digital camera or external device 
to release the protection and then try 
saving again.
 Is the write-protect switch of 
the memory card in the 
LOCK position?cSlide the write-protect switch to the write 
enable position.
 Is the memory card full?cDelete unnecessary images 
(.page 36), or replace it with a new 
memory card with sufficient free memory 
space. Save the image again.
You cannot delete 
an image. Is the memory card  
protected?cUse your digital camera or external device 
to release the protection and try deleting 
again.
 Is the image DPOF preset?cRelease the DPOF preset with your digital 
camera.
 Is the write-protect switch of 
the memory card in the 
LOCK position?cSlide the write-protect switch to the write 
enable position. 
 Are you using a “Memory 
Stick-ROM?”cYou cannot delete an image from or 
format a “Memory Stick-ROM.”
An image was 
deleted 
accidentally.—cYou cannot recover an image once it is 
deleted.
The “Memory 
Stick” cannot be 
formatted. Is the write-protect switch of 
the memory card in the 
LOCK position?cSlide the write-protect switch to the write 
enable position.
 Is it a “Memory Stick-
ROM”?cYou cannot delete an image from or 
format a “Memory Stick-ROM.”
The “Memory 
Stick” was 
formatted 
accidentally.—cOnce the “Memory Stick” is formatted, all 
the data is deleted and cannot be 
recovered. 
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							D:\Printer\DPPFP85.95 series\IM\3285420121DPPFP85.95IM_GB\3285420121\3285420121DPPFP8595IM_GB\100C08.fm
Master: Right
DPP-FP85/FP95 3-285-420-12 (1)
73 GB
     Troubleshooting
Others
Connecting with a digital camera or other external device
SymptomCheckCause/Solutions
You cannot insert 
the ink ribbon 
smoothly.—cIf the ink ribbon does not click into place, 
remove it and then re-insert it. Only when 
the ink ribbon is too slack to be loaded, 
wind the ink ribbon in the direction of the 
arrow to remove the slack. (.page 9)
The ink ribbon 
cannot be 
removed.—cTurn off the printer using the 1 (on/
standby) button and then turn it on again. 
After the motor sound stops, try to remove 
the ink ribbon. If this does not solve the 
problem, contact Sony service facilities or 
your Sony dealer.
SymptomCheckCause/Solutions
The PictBridge 
mark does not 
appear on the LCD 
screen of the 
digital camera. Is the digital camera 
connected correctly?cConnect the cable correctly.
1 (on/standby) button 
turned on?cTurn on the printer using the 1 (on/
standby) button.
 Does your digital camera 
support PictBridge?cSee the manual supplied with your 
camera, or consult the manufacturer.
 Is “Connecting” displayed 
on the printer LCD screen?cThe message is not displayed while the 
printer is in the Edit, CreativePrint, or 
other menu modes. Exit the menu and 
then connect the cable again.
cDisconnect the digital camera and the 
printer and then connect them again. Or 
turn off and then on the printer and the 
digital camera.
 Is the USB setting of your 
camera in PictBridge mode?cSet the USB setting of your camera to the 
PictBridge mode.
You connect and 
disconnect the 
USB cable, but 
nothing happens.—cThe printer has developed an over-current 
error. Unplug the AC power cord of the 
printer, plug it in again, and then press the 
1 (on/standby) button to recover from the 
error.
Continued
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DPP-FP85/FP95 3-285-420-12 (1)
74 GB
Connecting with a computer
You cannot stop 
printing even if 
you pressed 
CANCEL.—cThe next print from the one currently 
printed will be canceled.
cDepending on the digital camera you use, 
you cannot cancel printing from the 
printer. Operate the digital camera to stop 
printing. Refer to the operating 
instructions of the digital camera.
You cannot make 
Index printing. Is the message “Could not 
create printing data for some 
images” displayed?cThe printer cannot print Index print of the 
DPOF printing. To make Index printing, 
insert the memory card directly or use an 
external device (.page 15, 46).
SymptomCheckCause/Solutions
The images on the 
memory card or an 
external device 
inserted to the 
printer are not 
displayed on the 
PC.—cThe printer does not provide the function 
for viewing the memory card, an external 
device, or an external device images from 
the computer.
You lost the 
supplied CD-ROM 
and want to obtain 
a new one.—cPlease download the printer driver from 
the Customer support home page. Or 
contact your Sony dealer.
The printer driver 
cannot be 
installed. Are you sure that you have 
followed the installation 
procedures correctly?cFollow the procedures in the operating 
instructions to install the driver 
(.page 52). If an error occurs, restart 
your computer and do the installation 
procedures again.
 Is another application 
program running?cExit all applications and then install the 
driver again.
 Did you specify the 
CD-ROM as the installation 
CD-ROM correctly?cDouble-click “My Computer” and then 
the CD-ROM icon in the open window. 
Follow the procedures in the operating 
instructions to install the driver.
—cThe USB driver may not be installed 
properly. Follow the operating 
instructions to install the USB driver 
again.
SymptomCheckCause/Solutions
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							D:\Printer\DPPFP85.95 series\IM\3285420121DPPFP85.95IM_GB\3285420121\3285420121DPPFP8595IM_GB\100C08.fm
Master: Right
DPP-FP85/FP95 3-285-420-12 (1)
75 GB
     Troubleshooting
The printer driver 
cannot be 
installed. Is there an anti-virus 
program or other program 
running on the system?cIf there is an anti-virus program or other 
program running on the system, exit it and 
then start installing the driver.
 Did you log on using an 
Administrator user account?cTo install the driver, log onto Windows 
using an Administrator user account.
The printer does 
not respond to the 
printing order 
from the PC.—cIf there is no trouble displayed on the 
Windows desktop, check the printer’s 
LCD screen.
If the printer shows trouble, do the 
following:
1. Turn off the 1 (on/standby) button of 
the printer.
2. Disconnect the power cable, wait for 5 
to 10 seconds, and then connect the 
cable again.
3. Restart your computer.
If these do not solve the problem, consult 
with your Sony dealer or service facilities.
An image is 
printed with 
borders even if I 
select 
“Borderless.” Are you using an application 
software other than Picture 
Motion Browser?cWhen using an application other than the 
Picture Motion Browser, an image might 
be printed with borders even if you select 
borderless print.
When you can set border/borderless with 
an application, set an image to be printed 
fully in the print range even if it is printed 
over the range.
Print quantity 
specified in the 
“Pages Per Sheet” 
in the “Layout” tab 
of the “Sony DPP-
FP85/FP95 
Properties” dialog 
box does not 
match the actual 
print quantity and 
printed results.—cDepending on the application you use, the 
print quantity setting of the application 
you use may have priority over the setting 
specified in the printer driver dialog box.
Colors of the 
printed image 
from a PC are 
different from 
those printed from 
a memory card.—cSince the process in printing an image 
from a memory card differs that in 
printing from a PC, the colors may not be 
exactly identical.
SymptomCheckCause/Solutions
Continued
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Master: Left
DPP-FP85/FP95 3-285-420-12 (1)
76 GB
An error stating 
“Error was found 
while a document 
is output to the 
USB device.” is 
displayed.—cDisconnect the USB cable and then 
connect it again.
SymptomCheckCause/Solutions
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Master: Right
DPP-FP85/FP95 3-285-420-12 (1)
77 GB
     Troubleshooting
If paper jams
1Turn off the power of the printer and 
then turn it on again.
Please wait for the print paper to be 
ejected automatically.
                              1 (on/standby)
2Remove the ejected print paper 
from the printer.
3Remove the paper tray and ink 
ribbon from the printer and check to 
ensure if there is no jammed print 
paper inside.
Note
If you cannot remove the jammed paper, contact your 
Sony dealer.Print paper
Check to see 
if there is 
jammed 
paper. If any, 
remove it.
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DPP-FP85/FP95 3-285-420-12 (1)
78 GB
Cleaning 
If white lines or period-like dots are printed on 
the pictures, use the cleaning cartridge and 
cleaning sheet supplied to clean inside the 
printer.
Before you start cleaning the printer, please 
remove any memory cards, USB memories, or 
USB cables from the printer.
1Open the ink ribbon compartment 
door and if there is an ink ribbon 
inserted, remove it.
2Insert the supplied cleaning 
cartridge into the printer and close 
the ink ribbon compartment door.
3Remove the paper tray from the 
printer. If there is print paper in the 
tray, remove it.
4Place the cleaning sheet into the 
paper tray with the no-imprint side 
facing up.
5Set the paper tray into the printer 
and press PRINT.
The cleaning cartridge and cleaning sheet 
will clean inside the printer. After the 
cleaning is finished, the cleaning sheet is 
automatically ejected.
6Remove the cleaning cartridge and 
sheet from the printer.
Tip
Keep the cleaning cartridge and cleaning sheet 
together for future cleaning. Be careful not to lose 
them.
Notes
 If you already enjoy proper printing performances, 
cleaning will not improve the printed picture 
quality.
 Do not place the cleaning sheet on top of print 
paper and carry out cleaning, as this may cause a 
paper jam or other troubles.
 If a cleaning does not improve printed picture 
quality, please carry out the cleaning process a 
couple of times.
 You cannot clean the printer while it is connected 
to a PC or a PictBridge camera.
Cleaning sheet
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							DPP-FP85/FP95 3-285-420-12 (1)
79 GB
   Additional information
D:\Printer\DPPFP85.95 series\IM\3285420121DPPFP85.95IM_GB\3285420121\3285420121DPPFP8595IM_GB\110ADD.fm
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Additional information
Precautions
 Be careful not to set or drop any heavy 
objects on the power cord, or to damage the 
power cord in any way. Never operate this 
printer with a damaged power cord.
 Should any solid object or liquid fall into the 
cabinet, unplug the printer and have it 
checked by qualified personnel before 
operating it any further.
 Never disassemble the printer.
 To disconnect the power cord, pull it out by 
the plug. Never pull the power cord itself.
 When the printer is not going to be used for 
an extended period of time, disconnect the 
power cord from the wall outlet.
 Do not handle the printer roughly.
 To reduce the risk of electrical shock, always 
unplug the printer from the electrical outlet 
before cleaning and servicing the printer.
 Avoid placing the printer in a location 
subject to:
–vibration
– humidity
– excessive dust
– direct sunlight
– extremely high or low temperatures
 Do not use electrical equipment near the 
printer. The printer will not work properly in 
electromagnetic fields.
 Do not place heavy objects on the printer.
 Leave enough room around the printer so 
that the ventilation holes are not blocked. 
Blocking these holes may cause internal heat 
build-up.
On the AC adaptor
 Be sure to use the AC adaptor supplied with 
the printer. Do not use other AC adaptors, as 
this may cause a malfunction.
 Do not use the supplied AC adaptor for other 
devices.
 In case the cord of the AC adaptor is 
damaged, do not use it any longer, as this 
may be dangerous.
On moisture condensation
If the printer is brought directly from a cold 
location to a warm location or placed in an 
extremely warm or humid room, moisture may 
condense inside the unit. In such cases the 
printer will probably not work properly and 
may even develop a fault if you persist in using 
it. If moisture condensation occurs, unplug the 
AC power cord of the printer and do not use the 
printer for at least one hour.
On transport
When you transport the printer, remove the ink 
ribbon, paper tray, AC adaptor, the memory 
card, or an external device from the printer and 
put the printer and its peripherals in the original 
box with the protective packaging.
If you no longer have the original box and 
packing parts, use similar packing material so 
that the printer will not be damaged while 
being transported.
On safety
On installation
Continued
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DPP-FP85/FP95 3-285-420-12 (1)
80 GB
Clean the cabinet, panel and controls with a 
soft dry cloth, or a soft cloth lightly moistened 
with a mild detergent solution. Do not use any 
type of solvent, such as alcohol or benzine, 
which may damage the finish.
When duplicating documents with the printer, 
pay special attention to the following:
 Duplication of banknotes, coins, or securities 
is against the law.
 Duplication of blank certificates, licenses, 
passports, private securities, or unused postal 
stamps is also against the law.
 TV programs, films, video tapes, others’ 
portraits of other people or other materials 
may be copyrighted. Unauthorized video 
printing of such materials may infringe the 
provisions of the copyright law.
About the Memory Cards
Types of “Memory Stick” that 
the printer can use
With the printer, you can use the following 
types of “Memory Stick.”*1
*1The printer supports FAT32. The printer has been 
demonstrated as operable with a “Memory Stick” 
with a capacity of 8GB or less manufactured by 
Sony Corporation. However, we do not guarantee 
the operations of all the “Memory Stick” media.
*2The printer is equipped with a slot compatible with 
both standard-size and Duo-size media. Without a 
Memory Stick Duo adaptor, you can use both a  
standard-size “Memory Stick” and the compact-
size “Memory Stick Duo.”
*3When using the “Memory Stick Micro” with the 
printer, always insert it into an M2 adaptor.
*4“M2” is an abbreviation for “Memory Stick 
Micro.”  In this section, “M2” is used to describe 
“Memory Stick Micro.” 
*5Data reading/recording that requires “MagicGate” 
copyright protection cannot be performed. 
“MagicGate” is the general name of a copyright 
protection technology developed by Sony using 
authentication and encryption.
On cleaning
On restrictions on duplication
“Memory Stick”
Type of “Memory 
Stick”Displaying/
PrintingDeleting/
Saving/
Formatting
“Memory Stick”
*2
(Not compatible 
with “MagicGate”)OK OK
“Memory Stick”
*2
(“MagicGate” 
Compatible)OK
*5OK*5
“MagicGate 
Memory Stick”*2OK*5OK*5
“Memory Stick 
PRO-HG”*2OK*5*6OK*5*6
“Memory Stick 
PRO”*2OK*5OK*5
“Memory Stick 
Micro”*3(“M2”*4)OK
*5OK*5
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