Sony DPP FP50 User Manual

81 GB
Troubleshooting
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Symptom
I cannot insert
the print
cartridge
smoothly.
The print
cartridge cannot
be removed.
The print paper
jams.
Printing stops
midway.
Check
•Are the /(paper/
cartridge error) indicators
flashing or is an error
message displayed in the
TV monitor?
•Does the access indicator
light in green?
•Are the 
/(paper/
cartridge error) indicators
flashing?
•Is any indicator lit?
Others
Cause/Solutions
cIf the print cartridge...

82 GB
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Connecting with a digital camera
Symptom
The PictBridge
mark does not
appear on the
LCD display of
the digital
camera.
I connect and
disconnect the
USB cable, but
nothing happens.
I cannot stop
printing even if I
pressed
CANCEL.
I cannot make
INDEX printing.
Check
•Is the digital camera
connected correctly?
•Is the ON/STANDBY
button turned on?
•Does the firmware of your
digital camera support the
printer?
•Is “PictBridge mode is...

83 GB
Troubleshooting
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Symptom
The images of
the memory
card or an
external device
inserted in the
printer are not
displayed on the
PC.
I lost the
supplied CD-
ROM and want
to obtain a new
one.
The printer
driver cannot be
installed.
Check
•Are you sure that you
have followed the
installation procedures
correctly?
•Is another application
program running?
•Did you specify the CD-
ROM as the installation
CD-ROM correctly?
•Is the USB driver...

84 GB
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Symptom
The printer
driver cannot be
installed.
The printer does
not respond to
the printing
order from the
PC.
An image is
printed with
borders even if I
set “Borders” to
“No”.
Check
•Is there an anti-virus
program or other
program running on
the system?
•Did you log onto
Windows XP/2000
Professional using an
Administrator user
account?
•Is an error message
displayed stating that
an error was detected
in output of documents
via...

85 GB
Troubleshooting
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Symptom
Colors are not
reproduced
correctly.
Preview image
does not reflect the
print settings in
the “Graphics” tab
of the “Sony DPP-
FP50 Properties”
dialog box.
Print quantity
specified in the
“Paper/Output”
tab of the “Sony
DPP-FP50
Properties” dialog
box does not take
effect.
Check
•Is “Exif Print”
checked in the
“Graphics” tab of the
“Sony DPP-FP50
Properties” dialog
box?
•
Is  “ICM” selected in
the “Graphics”...

86 GB
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
If an error message appears
If an error occurs, the following error messages may be displayed on the TV monitor or on
the LCD display.  Follow the solution described here to solve the problem.
Printer
Error messages
Errors occurs with Printer. Turn off
and on then retry.
Error messages
No Memory Stick/No
CompactFlash card/No SD Card/
No External Device.
The Memory Stick is protected.
An incompatible Memory Stick/
CompactFlash/SD...

87 GB
Troubleshooting
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Meaning/Solutions
cThe “Memory Stick” is write-protected.  Release
the write-protection. (.page 93)
cThere is no free memory space in the selected
media.  Delete unnecessary images or replace
with a one having sufficient memory space.
cAn error may have occurred.  If these messages
appear frequently, check the memory card or an
external device status with another device.
Meaning/Solutions
cThe print cartridge is not...

88 GB
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Error messages
Print cartridge runs out.
Print cartridge runs out. To resume
printing, set a new print cartridge
for the ### Size and press
[PRINT].
Wrong print cartridge.  To resume
printing, set the print cartridge for
the ### Size and press [PRINT].
Print paper
Error messages
No paper tray.  To resume
printing, set the print paper for the
### Size and press [PRINT].
No print paper. To resume
printing, set the print paper for the...

89 GB
Troubleshooting
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Pull out the
jammed paper
slowly.
Take out the
paper tray to
remove the
jammed paper.
If paper jams
If the print paper jams, the /(paper/
cartridge error) indicators flash and
printing stops.
Unplug the AC power cord of the printer
and remove the jammed paper from the
paper outlet or take out the paper tray to
remove the jammed paper.
Note
If you cannot remove the jammed paper, contact
your Sony dealer.
Cleaning the...

90 GB
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Note
We recommend you use the Post card size
protective sheet for cleaning.
5Place the protective sheet into the
paper tray.
Insert the protective sheet with the no-
imprint side facing up.
                      surface without imprints
6Set the paper tray into the printer
and press PRINT.
The cleaning cartridge and protective
sheet will clean inside the printer.
After the cleaning is finished, the
protective sheet is automatically...