Sony Clie Peg Sj30 Color Handheld Instructions Manual

201Chapter 6Additional information
My CLIÉ handheld keeps turning itself off.
,Your CLIÉ handheld is designed to turn itself off after a period of
inactivity. This period can be set at one, two, or three minutes. See
“Setting the automatic shut-off time” (page 165).
My CLIÉ handheld is not making any sounds.
,Check the System Sound setting. See “Setting sounds” (page 166).
My CLIÉ handheld has frozen.
,Perform a soft reset. See “Resetting your Sony CLIÉ Handheld”
(page 25).
I performed a hard reset, but...

202Chapter 6Additional information
Tapping and writing problems
When I tap the buttons or screen icons, my CLIÉ handheld
activates the wrong feature.
,Calibrate the screen. See “What you can do with Preferences”
(page 154).
When I tap the Menu icon, nothing happens.
,Not all applications or screens have menus. Try changing to a
different application.
I cannot get my CLIÉ handheld to recognize my handwriting.
,For your CLIÉ handheld to recognize handwriting input with the
stylus, you must use Graffiti
®...

203Chapter 6Additional information
Application problems
I tapped the Today button, but it does not show the correct
date.
,Your CLIÉ handheld is not set to the current date. Make sure the Set
Date box in the Date & Time Preferences screen displays the current
date. See “Setting the Date & Time preferences” (page 162).
,Your CLIÉ handheld is not set to the correct time zone or the correct
daylight saving setting. Make sure the Set Time Zone box and the
Daylight Saving box in the Date & Time Preferences...

204Chapter 6Additional information
I created an event in Date Book, but it does not appear in the
Week view.
,In the Week view, you cannot select overlapping events that have the
same start time. If you have two or more events with the same start
time, choose the Day view to see overlapping events.
I cannot find an image pasted in an Address Book entry.
,If you use the Palm Desktop for CLIÉ software to change the
category of the Address Book entry, you may not be able to locate the
pasted image on your...

205Chapter 6Additional information
HotSync® operation problems
I cannot perform a HotSync
® operation. What should I check
to make sure I am doing it correctly?
,Check that the operating system of your computer is Windows® 98
Second Edition/Me/2000 Professional/XP.
,Check the Windows task tray to make sure the HotSync Manager is
running. If it is not running, open the HotSync Manager from the
Start menu.
,Make sure that the USB cable is connected securely to the computer.
I performed a HotSync operation,...

206Chapter 6Additional information
I tried to perform a local HotSync operation, but it did not
complete successfully.
Try each of these in turn:
,Make sure that HotSync Manager is running. If HotSync Manager is
running, exit, and restart it.
,Make sure that Local Serial is not selected in the HotSync Manager
menu or the Palm Desktop for CLIÉ software menu.
,Check that the USB cable is properly connected to the USB connector
of your computer.
,Read the HotSync Log for the user account for which you are...

207Chapter 6Additional information
My CLIÉ handheld appears to freeze when I place it near my
computer.
,Move your CLIÉ handheld away from the computer’s infrared port.
,Make sure that you turn the Beam Receive function off.
My CLIÉ handheld displays the message “Waiting for sender”
when it is near my computer’s infrared port.
,Your computer’s infrared port may be set to search automatically for
the presence of other infrared devices. Do the following to turn off
this option:
1In the Windows task bar,...

208Chapter 6Additional information
When I tap the HotSync  icon on the HotSync screen,
nothing happens on the Palm Desktop for CLIÉ software and
my CLIÉ handheld times out.
,Check the Palm Desktop for CLIÉ software HotSync Setup options to
confirm that you have the correct settings for local HotSync
operations.
,Make a copy of your Palm folder. Uninstall, and reinstall the Palm
Desktop for CLIÉ software.
,Turn on your CLIÉ handheld and tap the Home 
 icon. Tap the
HotSync 
 icon, then tap Local.
When I...

209Chapter 6Additional information
Connection problems
I have trouble establishing a network connection to my ISP or
dial-in server.
,Check the Expanded Service Connection Progress messages to
identify the point where the connection fails in the log in procedure.
Press the scroll button downwards at any point during log in to
display these messages.
,Check the information in the Network Log so your ISP or your
System Administrator can pinpoint where the log in procedure
communication fails and why.
To...

210Chapter 6Additional information
When someone beams data to my CLIÉ handheld, I get a
message telling me it is out of memory.
,Your CLIÉ handheld requires a memory space of at least
approximately 1.1 times the data size that you are receiving.
,Perform a soft reset. See “Resetting your Sony CLIÉ Handheld”
(page 25) for more information.
I cannot beam Address Book data.
,You cannot beam images to a Palm OS PDA other than a Sony CLIÉ
handheld.
Recharging problems (PEG-SJ20/PEG-SJ30)
When I connect my...