Sony Clie PEG-NR70V/U, PEG-NR70/U Handheld Operating Instructions

201Chapter6Additional information
Precautions
When your battery runs out
•When the battery runs out, a caution message appears on the screen. If
this occurs, perform a HotSync® operation to back-up all the data of your
CLIÉ handheld to your computer. Then charge your CLIÉ handheld
using the cradle. This helps prevent accidental data loss.
•If your CLIÉ handheld does not turn on when you press the POWER
button, charge your CLIÉ handheld immediately.
•The remaining battery indicator does not always reflect...

202Chapter6Additional information
Troubleshooting – Frequently Asked Questions
Continued on next page
This section describes how to solve common problems you may encounter
when using your CLIÉ handheld. If a problem arises, it is suggested that you
charge your CLIÉ handheld. If the problem persists, review the following list
of frequently asked questions for possible solutions, before you contact Sony
Customer Information Service Center.
Note
Thousands of third-party add-on applications are available for...

203Chapter6Additional information
My CLIÉ handheld keeps turning itself off.
,Your CLIÉ handheld is designed to turn itself off after a period of
inactivity. This period can be set at one, two, or three minutes. See
“Setting the automatic shut-off time” (page 170).
My CLIÉ handheld is not making any sounds.
,Check the System Sound setting. See “Setting sounds” (page 171).
My CLIÉ handheld has frozen.
,Perform a soft reset. See “Resetting your Sony CLIÉ Handheld”
(page 30).
,Make sure that the HOLD switch...

204Chapter6Additional information
Tapping and writing problems
When I tap the buttons or screen icons, my CLIÉ handheld
activates the wrong feature.
,Calibrate the screen. See “What you can do with Preferences”
(page 159).
When I tap the Menu icon, nothing happens.
,Not all applications or screens have menus. Try changing to a
different application.
I cannot get my CLIÉ handheld to recognize my handwriting.
,For your CLIÉ handheld to recognize handwriting input with the
stylus, you must use Graffiti
®...

205Chapter6Additional information
Application problems
I tapped the Today button, but it does not show the correct
date.
,Your CLIÉ handheld is not set to the current date. Make sure the Set
Date box in the Date & Time Preferences screen displays the current
date. See “Setting the Date & Time preferences” (page 167).
,Your CLIÉ handheld is not set to the correct time zone or the correct
daylight saving setting. Make sure the Set Time Zone box and the
Daylight Saving box in the Date & Time Preferences...

206Chapter6Additional information
I created an event in Date Book, but it does not appear in the
Week view.
,In the Week view, you cannot select overlapping events that have the
same start time. If you have two or more events with the same start
time, choose the Day view to see overlapping events.
I cannot find an image pasted in an Address Book entry.
,If you use the Palm Desktop for CLIÉ software to change the
category of the Address Book entry, you may not be able to locate the
pasted image on your...

207Chapter6Additional information
HotSync® operation problems
I cannot perform a HotSync
® operation. What should I check
to make sure I am doing it correctly?
,Check that the operating system of your computer is Windows® 98
Second Edition/Me/2000 Professional/XP.
,Make sure that the cradle is connected securely to the computer.
I performed a HotSync operation, but one of my applications
did not synchronize.
,Click the HotSync Manager and choose Custom. Check that the
correct conduit is active.
I am...

208Chapter6Additional information
I tried to perform a local HotSync operation, but it did not
complete successfully.
Try each of these in turn:
,Make sure that HotSync Manager is running. If HotSync Manager is
running, exit, and restart it.
,Make sure that Local USB is selected in the HotSync Manager menu
or the Palm Desktop for CLIÉ software menu.
,Check that the cradle is properly connected to the USB connector of
your computer.
,Read the HotSync Log for the user account for which you are
performing a...

209Chapter6Additional information
My CLIÉ handheld appears to freeze when I place it near my
computer.
,Move your CLIÉ handheld away from the computer’s infrared port.
,Make sure that you turn the Beam Receive function off.
My CLIÉ handheld displays the message “Waiting for sender”
when it is near my computer’s infrared port.
,Your computer’s infrared port may be set to search automatically for
the presence of other infrared devices. Do the following to turn off
this option:
1In the Windows task bar,...

210Chapter6Additional information
When I tap the HotSync button on the cradle, nothing
happens on the Palm Desktop for CLIÉ software and my CLIÉ
handheld times out.
,Check the Palm Desktop for CLIÉ software HotSync Setup options to
confirm that you have the correct settings for local HotSync
operations.
,Make a copy of your Palm folder. Uninstall, and reinstall the Palm
Desktop for CLIÉ software.
,Turn on your CLIÉ handheld and tap the Home 
 icon. Tap the
HotSync icon, then tap Local.
When I perform a...