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Sony Bdv E370 Operating Instructions

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Page 61

Additional Information
61GB
Troubleshooting
If you experience any of the following difficulties while using the system, use this troubleshooting 
guide to help remedy the problem before requesting repairs. Should any problem persist, consult your 
nearest Sony dealer.
Note that if service personnel changes some parts during repair, these parts may be retained.
In the event of a problem with the S-AIR function, have a Sony dealer check the entire system together 
(S-AIR main unit and sub unit).
Power...

Page 62

62GB
Sound
Video signals are only output 
from the HDMI OUT jack when 
connecting the HDMI OUT jack 
and other video output jacks at 
the same time. Set [Output Video Format] in [Screen Settings] to [Component Video] 
(page 53).
The dark area of the picture is too 
dark/the bright area is too bright 
or unnatural. Set [Picture Quality Mode] to [Standard] (default) (page 34).
The picture is not output 
correctly. Check the [Output Video Format] settings in [Screen Settings] (page 53).
 If the analog and...

Page 63

Additional Information
63GB
Operation
There is no digital sound from 
the HDMI OUT jack when using 
the Audio Return Channel 
function. Set [Control for HDMI] in [HDMI Settings] of [System Settings] to [On] 
(page 56). Also, set [Audio Return Channel] in [HDMI Settings] of [System 
Settings] to [Auto] (page 56).
 Make sure that your TV is compatible with the Audio Return Channel function.
 Make sure that an HDMI cable is connected to a jack on your TV that is 
compatible with the Audio Return Channel...

Page 64

64GB
The disc does not play.  You are attempting to play a disc with a format that cannot be played back by 
this system (page 68).
 The region code on the BD/DVD does not match the system.
 Moisture has condensed inside the unit and may cause damage to the lenses. 
Remove the disc and leave the unit turned on for about half an hour.
 The system cannot play a recorded disc that is not correctly finalized (page 68).
File names are not displayed 
correctly. The system can only display ISO 8859-1-compliant...

Page 65

Additional Information
65GB
USB device
The Control for HDMI function 
does not work. Set [Control for HDMI] in [HDMI Settings] of [System Settings] to [On] 
(page 56).
 Make sure that the connected component is compatible with the [Control for 
HDMI] function.
 Check the connected component’s setting for the Control for HDMI function. 
Refer to the operating instructions supplied with the component.
 If you change the HDMI connection, connect and disconnect the AC power 
cord (mains lead), or have a...

Page 66

66GB
S-AIR
BRAVIA Internet Video
Network connection
Symptom Problems and solutions
There is no sound from the 
S-AIR sub unit, noise is heard 
from the S-AIR sub unit, or 
sound from the S-AIR sub unit 
skips. If you use another S-AIR main unit, place it more than 8 meters away from the 
unit.
 Place the S-AIR main unit and S-AIR sub unit closer together.
 Avoid use of equipment that generates electromagnetic energy, such as a 
microwave oven.
 Place the S-AIR main unit and S-AIR sub unit away from other...

Page 67

Additional Information
67GB
Other
Symptom Problems and solutions
“Exxxx” appears in the front 
panel display. Contact your nearest Sony dealer or local authorized Sony service facility and 
give the error code.
 appears without any 
messages on the entire screen. Contact your nearest Sony dealer or local authorized Sony service facility.
 

Page 68

68GB
Playable Discs
1)Since the Blu-ray Disc specifications are new and 
evolving, some discs may not be playable depending 
on the disc type and the version. Also, the audio 
output differs depending on the source, connected 
output jack, and selected audio settings.
2)BD-RE: Ver.2.1
BD-R: Ver.1.1, 1.2, 1.3 including organic pigment 
type BD-R (LTH type)
BD-Rs recorded on a PC cannot be played if 
postscripts are recordable.
3)A CD or DVD disc will not play if it has not been 
correctly finalized. For...

Page 69

Additional Information
69GB
Playable Types of Files
Video7)
Music
Photo
7)
1)The system does not play files encoded with DRM.2)ABOUT DIVX VIDEO: DivX® is a digital video 
format created by DivX, Inc. This is an official DivX 
Certified device that plays DivX video. Visit 
www.divx.com for more information and software 
tools to convert your files into DivX video.
ABOUT DIVX VIDEO-ON-DEMAND: This DivX 
Certified
® device must be registered in order to play 
DivX Video-on-Demand (VOD) content. To 
generate...

Page 70

70GB
Supported Audio Formats
Audio formats supported by this system are as follows.
a: Supported format.
–: Unsupported format.
Video Output Resolution
Output resolution differs depending on the [Output Video Format] setting in [Screen Settings] 
(page 53).
* Protected contents on DVDs are output at 480p/576p resolution.
When [Output Video Format] is set to [Video]
480i/576i video signals are output from the VIDEO OUT or COMPONENT VIDEO OUT jack, and 
480p/576p video signals are output from the HDMI OUT...
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