Sony A 100 Manual

131
Troubleshooting
An error is displayed when setting the custom white balance.
The custom white balance was performed at too short a distance using the flash. Or the 
custom white balance was set with a vivid-colored subject. Be sure to put some distance 
between the camera and the subject when firing the flash. Choose a white subject when setting 
the custom white balance (page 48).
Refer to “Computers” (page 132) in conjunction with the following items.
Your camera cannot play back images.
Press the...

132
You do not know if the OS of your computer is compatible with the camera.
Check “Recommended computer environment” on page 106 for Windows, and page 120 for 
Macintosh.
Your computer does not recognize your camera.
Turn on the camera (t step 3 in “Read This First”).When the battery level is low, install the charged battery pack (t step 1 in “Read This 
First”), or use the AC Adaptor/charger (not supplied) (page 144).
Use the USB cable (supplied) (page 108).Disconnect the USB cable, and connect it...

133
Troubleshooting
Images are not displayed correctly.
Make sure the folder of the images is registered in “Viewed folders”. If the images are not 
displayed even if the folder is registered in “Viewed folders”, update the database (page 118).
You cannot find images imported.
Look in the “My Pictures” folder.If you have changed the default settings, refer to “Changing the “Folder to be imported”” on 
page 118 and check what folder is used for importing.
You want to change the “Folder to be imported”....

134
“Memory Stick PRO Duo” is not recognized by a computer with a “Memory 
Stick” slot.
If “Memory Stick PRO Duo” is not supported, connect the camera to the computer (pages 107 
to 108). The computer recognizes the “Memory Stick PRO Duo”.
Cannot insert a CF card/Microdrive.
Insert it in the correct direction (t step 4 in “Read This First”).
Cannot record on a CF card/Microdrive.
The CF card/Microdrive is full. Delete unnecessary images (page 88, t step 6 in “Read This 
First”).
An unusable CF card is...

135
Troubleshooting
Disconnect and connect the USB cable again. If an error message is indicated on the printer, 
refer to the operating instructions supplied with the printer.
Cannot print images.
Check that the camera and the printer are properly connected using the USB cable.Turn on the printer. For further information, refer to the operating instructions supplied with 
the printer.
RAW data files cannot be printed.Images shot using cameras other than this camera or images modified with a computer may...

136
Your camera does not work.
Use the type of battery pack you can use with this camera (page 142).The battery level is low (The   indicator appears). Charge the battery pack (t step 1 in 
“Read This First”).
The lens gets fogged.
Moisture condensation has occurred. Turn off the camera and leave it for about an hour before 
using it (page 147).
The message “Set date and time?” appears when you turn on the camera.
The camera has been left unused for sometime with a low battery or no battery pack. Change...

137
Troubleshooting
Warning messages
If the following messages appear, follow 
the instructions.
Incompatible battery.
Use correct model.
An incompatible battery pack is being 
used.
Battery exhausted.
The battery pack is discharged. Charge 
the battery pack.
Set date and time?
Set the date and time. If the message 
appears frequently, the internal backup 
battery is used up. Replace the battery 
(pages 136, 148).
Unable to use card.
Format?
The recording medium was formatted 
on a computer and the file...

138
Image protected.
You tried to delete protected images. 
Release the protection.
Unable to print.
You tried to mark RAW images with a 
DPOF set mark.
Initializing
 USB connection.
A USB connection has been 
established. Do not disconnect the USB 
cable.
USB connection error
A USB connection cannot be 
established. Disconnect the USB cable 
and connect it again.
Error. Check printer.
There is a problem with the printer, such 
as a paper out condition.
Printing canceled.
The print job was canceled....

139
Others
Others
On the “Memory Stick”
A “Memory Stick” is a compact, portable 
IC recording medium. The types of 
“Memory Stick” that can be used with this 
camera are listed in the table below. 
However, proper operation cannot be 
guaranteed for all “Memory Stick” 
functions.
*1“Memory Stick Duo”, “MagicGate Memory 
Stick Duo” and “Memory Stick PRO Duo” are 
equipped with MagicGate functions. 
MagicGate is copyright protection technology 
that uses encryption technology. Data 
recording/playback that...

140
 Do not use or store the “Memory Stick Duo” 
under the following conditions:
– High temperature locations such as the hot 
interior of a car parked in direct sunlight
– Locations exposed to direct sunlight
– Humid locations or locations with corrosive 
substances present
Notes on using the Memory Stick Duo 
Adaptor for CF slot (supplied)
 When inserting a “Memory Stick Duo” into a 
Memory Stick Duo Adaptor for CF slot, make 
sure the “Memory Stick Duo” is inserted facing 
in the correct direction,...