Sharp AR M160 User Manual

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USER SETTINGS
5
SELECTING AUDITING MODE SETTINGS
1Hold down the [Light] key ( ) until 
the alarm indicators ( ,  ,  ,  , 
) blink.
The display shows - - 
with the left hyphen 
blinking.
2Enter the program number with the 
numeric keys.
 See AUDITING MODE 
SETTINGS (p.48 to 
p.49) for the program 
numbers.
 The selected program 
number blinks.
 To select Auditing 
mode, enter 10.
3Press the [START] key ( ).
 The selected program 
number stops blinking 
and lights steadily.
 The currently selected 
setting code blinks in 
the 1st digit of the 
display.
4Enter the desired setting code for the 
program as explained in the detailed 
procedures on the following pages.
For the setting codes, 
see AUDITING MODE 
SETTINGS. (p.48 to 
p.49)
5Press the [Light] key ( ) to complete 
the settings.
The alarm indicators ( ,  ,  ,  ,  ) go 
off and the display returns to the number of 
copies display.
If you enter the wrong number, press the 
[CLEAR] key ( ) and then enter the correct 
number.
 If you enter the wrong number, press the 
[CLEAR] key ( ) and return to step 2.
 If E (error code) blinks in the first digit of 
the display, press the [CLEAR] key ( ) 
and return to step 2.
135
READ END
Note
START
READ-END
Note
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USER SETTINGS
Auditing mode 
(program No.10)
1 Press the [1] key to enable Auditing 
mode or the [0] key to disable it, and then 
press the [START] key ( ).
2 Press the [CLEAR] key ( ).
Account number entry
(program No.11)
If 20 accounts have already been established, the 
error code 11E will appear in the display.
1 Use the numeric keys to enter a 3-digit 
number (any number except 000) and 
then press the [START] key ( ).
2 Press the [CLEAR] key ( ).
Account number change
(program No.12)
Use this procedure to change an account number. If 
no account numbers have been established, the error 
code 12E will appear in the display.
1 Press the [Copy ratio display] key ( ) to 
select the account number that you wish to 
change, and then press the [START] key 
().
The display will show 3 blinking hyphens - - -.
2 Press the numeric keys to enter a new 
account number (any 3-digit number 
except 000), and then press the [START] 
key ( ).
3 When finished, press the [CLEAR] key 
().
Account number deletion
(program No.13)
Use this procedure to delete account numbers. A 
single account number can be deleted, or all account 
numbers at once.
If no account numbers have been established, the 
error code 13E will appear in the display.
[Deleting all accounts at once]
Press the [1] key and then press the [START] 
key ( ).
All account numbers will be deleted.
[Deleting a single account]
1 Press the [0] key.
2 Select the account number to be deleted 
with the [Copy ratio display] key ( ) and 
then press the [START] key ( ).
Number of copies per account
(program No.14)
Use this procedure to display the copy count of each 
account. If no account numbers have been 
established, the error code 14E will appear in the 
display.
1 Select the account number with the [Copy 
ratio display] key ( ).
2 Hold down the [0] key.
The copy count of the selected account will appear in 
the display while you hold down the [0] key. The count 
is displayed sequentially as shown below.
Example: 12,345 copies
3 When finished, press the [CLEAR] key 
().
After enabling Auditing mode, use Account 
number entry to establish account numbers 
for each account (up 20 accounts can be 
established).
 If you enter 000 or a number that has 
already been stored, the number will blink 
in the display. Enter a different number.　
(Up to 20 accounts can be established.)
 Repeat the same procedure to enter any 
other account numbers that you wish to 
establish.
 Keep a record of what group is using each 
account number (account names cannot be 
stored, so keep a record to prevent 
confusion when totaling account counts).
 If you enter 000 or a number that has 
already been stored, the number will blink 
in the display. Enter a different number.
 To change another account number, repeat 
steps 1 and 2.
Note
Note
Note
To delete another account number, enter the 
program number (13) for account number 
deletion and then repeat step 2 of Deleting a 
single account.
 Each 11 x 17 size page is counted as two 
pages.
 To view the copy count of another account, 
repeat steps 1 and 2.
Note
Note
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USER SETTINGS
5
Resetting account
(program No.15)
The copy count of a single account or all accounts can 
be reset to 0. If no account numbers have been 
established, the error code 15E will appear in the 
display.
[Resetting all accounts]
Press the [1] key and then press the [START] 
key ( ).
The copy counts of all accounts will be deleted.
[Resetting a single account]
1 Press the [0] key.
2 Select the account number to be reset with 
the [Copy ratio display] key ( ) and then 
press the [START] key ( ).
Copying when Auditing mode is 
enabled
When Auditing mode is enabled, - - - appears in the 
display.
1Enter your 3-digit account number 
with the numeric keys.
When you enter your account number, 0 
appears in the display to indicate that copying is 
possible.
2Follow the appropriate steps to make 
the copy.
3When finished, press the [AUDIT 
CLEAR] key.
To reset another account, enter the program 
number (15) for account resetting and then 
repeat step 2 of Resetting a single account.NoteIf you enter an incorrect number, press the 
[CLEAR] key ( ) and then enter the correct 
number.
If you are performing an interrupt copy (p.31), 
be sure to press the [INTERRUPT] key ( ) 
when finished to exit interrupt mode.
If a misfeed occurs or the paper runs out 
during copying, your session will not end even 
if the [AUDIT CLEAR] key is pressed.
Note
Note
AUDIT CLEAR
Note
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6
Chapter 6
TROUBLESHOOTING
This chapter describes troubleshooting and misfeed removal.
TROUBLESHOOTING
If you experience difficulty using the machine, check the following troubleshooting guide before calling for service. 
Many problems can be easily resolved by the user. If you are unable to solve the problem using the troubleshooting 
guide, turn off the power switch and unplug the machine, and contact your SHARP service center.
MACHINE/COPYING PROBLEMS
The machine does not operate. ...................................................................................................................... 53
Copies are too dark or too light. ...................................................................................................................... 53
Blank copies. ................................................................................................................................................... 53
The paper size used for the copy is different from the selected paper size. ................................................... 53
Wrinkles appear in the paper or the image disappears in places. .................................................................. 53
Paper misfeed. ................................................................................................................................................ 54
Original size not selected automatically. ......................................................................................................... 54
Copies are smudged or dirty. .......................................................................................................................... 54
White or black lines appear on copies. ........................................................................................................... 54
Paper size for a paper tray cannot be set. ...................................................................................................... 55
A copy job stops before it is finished. .............................................................................................................. 55
The POWER SAVE indicator is lit. .................................................................................................................. 55
Any of the alarm indicator (,,, ,) is lit or blinking. ................................................................... 55
Lighting fixture flickers..................................................................................................................................... 55
PRINTING AND SCANNING PROBLEMS
The machine does not print. (ON LINE indicator does not blink.) ................................................................... 56
The machine does not print. (ON LINE indicator was blinking.)...................................................................... 56
Printing is slow. ............................................................................................................................................... 56
The printed image is light and uneven. ........................................................................................................... 56
The printed image is dirty. ............................................................................................................................... 57
The printed image is skewed or it runs off the paper. ..................................................................................... 57
Lines in tables are not aligned correctly and gaps appear. ............................................................................. 58
Any of the alarm indicator (,,, ,) is lit or blinking. ................................................................... 58
Poor scanning quality. ..................................................................................................................................... 59
Unable to scan the image. .............................................................................................................................. 60
Notice page printed ......................................................................................................................................... 61
Removing the software ................................................................................................................................... 61
INDICATORS AND DISPLAY MESSAGES ..................................................... 62
MISFEED REMOVAL........................................................................................ 63
REPLACING THE TONER CARTRIDGE ......................................................... 70
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TROUBLESHOOTING
6
MACHINE/COPYING PROBLEMS
The following problems are related to the general operation of the machine and copying.
ProblemCause and solutionPage
The machine does not operate.The machine is not plugged into a power outlet.
→Plug the machine into a grounded outlet.–
Power switch OFF.
→Turn the power switch ON.12
The POWER SAVE indicator is blinking.
→Indicates that the machine is warming up. Copies cannot be 
made until the machine has finished warming up.12
The front cover or the side cover is not completely 
closed.
→Close the front cover or the side cover.
–
The machine is in auto power shut-off mode.
→In auto power shut-off mode, all lights are off except the POWER 
SAVE indicator and ON LINE indicator. Press the [START] key 
( ) to resume normal operation.12
ORIGINAL SIZE indicator is blinking.
→If the ORIGINAL SIZE indicator blinks when margin shift is 
selected, rotate the original so that it is in the same orientation as 
the blinking ORIGINAL SIZE indicator.36
PAPER SIZE indicator is blinking.
→There is no appropriate paper. Load appropriate paper in a paper 
tray.14
Copies are too dark or too light.Select the correct original type for the original.
→Select AUTO with the [AUTO/TEXT/PHOTO] key or press the 
[Light] key ( ) and [Dark] key ( ) to manually select an 
appropriate exposure.
→If the copy is too light or too dark even though AUTO was 
selected with the [AUTO/TEXT/PHOTO] key, adjust the 
automatic exposure level.21
42
Blank copies.The original is not placed face up in the SPF/RSPF or face 
down on the original table.
→Place the original face up in the SPF/RSPF or face down on the 
original table.18, 19
The paper size used for the copy is 
different from the selected paper 
size.
 (part of the image is cut off or there 
is too much blank space.)The original was not placed in the correct position.
→Place the original correctly.18, 19
An appropriate ratio was not used for the size of the 
original and the size of the paper.
→Press the [AUTO IMAGE] key to have the copy made using the 
appropriate ratio for the original and paper.22
The size of paper loaded in the tray was changed without 
changing the trays paper size setting.
→Be sure to change the trays paper size setting whenever you 
change the size of paper loaded in the tray.16
Wrinkles appear in the paper or 
the image disappears in places.The paper is outside of the specified size and weight 
range.
→Use copy paper within the specified range.
13
Paper damp.
→Replace with dry copy paper. During periods when the machine is 
not used for a long time, remove the paper from the tray and store 
it in a dark place in a bag to prevent moisture absorption.–
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TROUBLESHOOTING
Paper misfeed.Misfeed occur.
→To remove the misfeed, see MISFEED REMOVAL.63
The paper is outside of the specified size and weight 
range.
→Use copy paper within the specified range.
13
Paper curled or damp.
→Do not use curled or crimped paper. Replace with dry copy paper. 
During periods when the machine is not used for a long time, 
remove the paper from the tray and store it in a dark place in a 
bag to prevent moisture absorption.
–
Paper is not loaded properly.
→Make sure the paper is properly installed.14
Pieces of paper inside machine.
→Remove all pieces of misfed paper.63
Too much paper is loaded in the tray.
→If the stack of paper is higher than the indicator line on the tray, 
remove some of the paper and reload so that the stack does not 
exceed the line.14
Some sheets of paper stick together.
→Fan the paper well before loading it.14
The guides on the bypass tray do not match the width of 
the paper.
→Adjust the guides to match the width of the paper.
15
The bypass tray extension is not pulled out.
→When loading a large size of paper, pull out the extension.15
The bypass paper feed roller is dirty.
→Clean the roller.73
5-1/2 x 8-1/2 paper is loaded in lower paper tray or in the 
250-sheet or 2 x 250-sheet paper feed unit.
→5-1/2 x 8-1/2 size paper must be loaded in upper paper tray or 
the bypass tray.13, 14
Original size not selected 
automatically.
(When the SPF/RSPF is installed.)Paper curled or damp.
→Do not use curled or crimped paper. Replace with dry copy paper. 
During periods when the machine is not used for a long time, 
remove the paper from the tray and store it in a dark place in a 
bag to prevent moisture absorption.
–
The original include any large black solid areas.
→If the original includes any large black solid areas, the original 
size may not be detected automatically. Use the [ORIGINAL SIZE 
ENTER] key to select the paper size.–
The machine is directly exposed to sunlight.
→Install in a location that is not exposed to sunlight.–
Copies are smudged or dirty.The document glass or the underside of the document 
cover/SPF/RSPF is dirty.
→Clean regularly.
72
Original smudged or blotchy.
→Use a clean original.–
White or black lines appear on 
copies.The scanner glass in the SPF/RSPF is dirty.
→Clean the long, narrow glass in the SPF/RSPF.72
The transfer charger is dirty.
→Clean the transfer charger.73
ProblemCause and solutionPage
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TROUBLESHOOTING
6
Paper size for a paper tray cannot 
be set.Copying or printing is performed.
→Set the paper size after copying or printing is complete.–
The machine has stopped temporarily due to running out 
of paper or a misfeed.
→Load paper or remove the misfeed, and then set the paper size.
14, 63
An interrupt copy job is in progress.
→Set the paper size after the interrupt copy job is finished.31
The display or the ORIGINAL DATA indicator is blinking.
→Data is being held in memory. Print the data in memory or clear it 
from memory.33, 35
A copy job stops before it is 
finished.The paper output tray is full.
→Long copy runs are automatically paused every 250 copies. 
Remove the copies in the paper output tray and press the 
[START] key ( ) to resume copying.22
FUL appear in the display.
→The memory became full during sort/group copy or 2 IN 1 / 4 IN 1 
copy. Copy only the originals that have been scanned to that 
point, or cancel the job and clear the data from memory.33, 35
The tray is out of paper.
→Load paper.14
A paper feed location is blinking.
→A blinking paper feed location means that the size of paper 
loaded in the tray is different from the paper size setting for the 
tray. Change the paper size setting, open and close the tray, and 
then press the [CLEAR] key ( ) or [CLEAR ALL] key ( ).
16
The POWER SAVE indicator is lit.Any other indicators are lit.
→If other indicators are lit, the machine is in Preheat mode. Press 
any key on the operation panel to resume normal operation.12
The POWER SAVE indicator is only lit.
→If only the POWER SAVE indicator is lit, the machine is in auto 
power shut-off mode. Press the [START] key ( ) to resume 
normal operation.12
Any of the alarm indicator 
( , , , , ) is lit or 
blinking.See INDICATORS AND DISPLAY MESSAGES to check 
the meaning of the alarm indicator and error message in 
the display, and take appropriate action.62
Lighting fixture flickers.The same power outlet used is for the lighting fixture and 
the machine.
→Connect the machine to a power outlet which is not used for other 
electric appliances.–
ProblemCause and solutionPage
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TROUBLESHOOTING
PRINTING AND SCANNING PROBLEMS
In addition to this section, troubleshooting information can also be found in the README files for each of the 
software programs. To view a README file, see the Software Setup Guide.
ProblemCause and solutionPage
The machine does not print.
(ON LINE indicator does not blink.)The machine is set to ONLINE mode.
→Press the [ON LINE] key to turn on the ON LINE indicator.39
The machine is not correctly connected with your 
computer.
→Check both ends of the printer cable and make sure you have a 
solid connection. Try a known good cable. For information on 
cables, see SPECIFICATIONS.78
The port setting is correct.
→Printing is not possible if the printer driver port setting is not 
correct. Set the port correctly.
Software 
Setup 
Guide
The machine does not print.
 (ON LINE indicator was blinking.)Copy job is performed.
→Wait until the copy job is complete.–
The tray size settings are the same on the machine and in 
the printer driver.
→Make sure that the same tray paper size is set on the machine 
and in the printer driver. To change the tray paper size setting in 
the printer driver, see the Software Setup Guide.
16
Software 
Setup 
Guide
The specified size of paper has been loaded.
→Load the specified size of paper in the paper tray.14
All paper feed location indicators are blinking.
→When Use close paper size (user program) is disabled, the 
PAPER SIZE indicator on the operation panel will blink. You can 
press the [TRAY SELECT] key ( ) to select a tray manually, or 
load paper in the bypass tray and press the [ON LINE] key to 
begin printing.
→When Use close paper size is enabled, printing will take place 
using a size of paper that is close to the size of the print image.
14, 21
–
Printing is slow.Simultaneous use of two or more application software 
programs.
→Start printing after quitting all unused application software 
programs.–
The printed image is light and 
uneven.The paper is loaded so that printing takes place on the 
front side of the paper.
→Some paper types have a front and back side. If the paper is 
loaded so that printing takes place on the back side, toner will not 
adhere well to the paper and a good image will not be obtained.14
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TROUBLESHOOTING
6
The printed image is dirty.You are using paper that is outside the specified size and 
weight range.
→Use copy paper within the specified range.
13
Paper curled or damp.
→Do not use curled or crimped paper. Replace with dry copy paper. 
During periods when the machine is not used for a long time, 
remove the paper from the tray and store it in a dark place in a 
bag to prevent moisture absorption.
–
You did not set sufficient margins in the paper settings of 
your application.
→The top and bottom of the paper may be dirty if the margins are 
set outside of the specified print quality area.
→Set the margins in the software application within the specified 
print quality area.–
The printed image is skewed or it 
runs off the paper.The paper size is not loaded in the tray the same as that 
specified in the printer driver.
→Check if the [Paper Size] options suit the size of the paper loaded 
in the tray.
→If the Fit To Page setting is activated, make sure that the paper 
size selected from the drop-down list of the Fit To Paper Size 
option is the same as the size of the loaded paper.
–
The orientation of document setting is not correct.
→Click the Paper tab in the printer driver setup screen, and verify 
if the Image Orientation option is set to your requirements.–
Paper is not loaded properly.
→Make sure the paper is properly loaded.14
You did not correctly specify the margins for the 
application in use.
→Check the layout of the document margins and the paper size 
settings for the application you are using. Also check if the print 
settings are specified correctly to suit the paper size.–
ProblemCause and solutionPage
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TROUBLESHOOTING
Lines in tables are not aligned 
correctly and gaps appear.The printer driver settings are not appropriate for both 
the paper and the print job.
→Draft, Normal or Photo can be selected for the print quality in 
the Advanced tab of the printer driver setup screen. When 
Photo is selected, you can click the Image Adjustment button 
and adjust the brightness and contrast in the dialog box that 
appears. Adjust these settings appropriately for your print data 
and try printing again.
–
Your machine is not selected correctly in the current 
application for the print job.
→When choosing Print from the File menu located in 
applications, be sure you have selected SHARP AR-XXXX 
(where XXXX is the model name of your machine) printer 
displayed in the Print dialog box.–
Any of the alarm indicator 
( , , , , ) is lit or 
blinking.See INDICATORS AND DISPLAY MESSAGES to check 
the meaning of the alarm indicator and error message in 
the display, and take appropriate action.62
ProblemCause and solutionPage
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