Sharp AR 5320 User Manual

							39
USER SETTINGS
4
Resetting account
(program No.15)
The copy count of a single account or all accounts can 
be reset to 0. If no account numbers have been 
established, the error code 15E will appear in the 
display.
[Resetting all accounts]
Press the [1] key and then press the [START] 
key ( ).
The copy counts of all accounts will be deleted.
[Resetting a single account]
1 Press the [0] key, and then press the 
[START] key ( ).
2 Select the account number to be reset with 
the [Copy ratio display] key ( ) and then 
press the [START] key ( ).
Copying when Auditing mode is 
enabled
When Auditing mode is enabled, - - - appears in the 
display.
1Enter your 3-digit account number 
with the numeric keys.
When you enter your account number, 0 
appears in the display to indicate that copying is 
possible.
2Follow the appropriate steps to make 
the copy.
3When finished, press the [AUDIT 
CLEAR] key ( ).
To reset another account number, enter the 
program number (15) for account number 
deletion and then repeat the procedure for 
Resetting a single account.NoteIf you enter an incorrect number, press the 
[CLEAR] key ( ) and then enter the correct 
number.
If you are performing an interrupt copy (p.28), 
be sure to press the [INTERRUPT] key ( ) 
when finished to exit interrupt mode.
If a misfeed occurs or the paper runs out 
during copying, your session will not end even 
if the [AUDIT CLEAR] key ( ) is 
pressed.
Note
Note
ACC.#-C
ACC.#-C
Note
ACC.#-C
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5
Chapter 5
TROUBLESHOOTING
This chapter describes troubleshooting and misfeed removal.
TROUBLESHOOTING
If you experience difficulty using the machine, check the following troubleshooting guide before calling for service. 
Many problems can be easily resolved by the user. If you are unable to solve the problem using the troubleshooting 
guide, turn off the power switch and unplug the machine, and contact your authorised service representative.
MACHINE/COPYING PROBLEMS
The machine does not operate. ................................................................................................................. 41
Copies are too dark or too light. ................................................................................................................. 41
Blank copies............................................................................................................................................... 41
Part of the image is cut off or there is too much blank space. ................................................................... 41
Wrinkles appear in the paper or the image disappears in places. ............................................................. 41
Paper misfeed. ........................................................................................................................................... 42
Original size not selected automatically. .................................................................................................... 42
Copies are smudged or dirty. ..................................................................................................................... 43
White or black lines appear on copies. ...................................................................................................... 43
Paper size for a paper tray cannot be set. ................................................................................................. 43
A copy job stops before it is finished.......................................................................................................... 43
The POWER SAVE indicator ( ) is lit. ..................................................................................................... 43
Any one of the alarm indicators (
,,, ,) is lit or blinking. ..................................................... 43
Lighting fixture flickers. .............................................................................................................................. 43
PRINTING PROBLEMS
The machine does not print. (ON LINE indicator ( ) does not blink.) ....................................................... 44
The machine does not print. (ON LINE indicator ( ) was blinking.) ......................................................... 44
Printing is slow. .......................................................................................................................................... 45
The printed image is light and uneven. ...................................................................................................... 45
The printed image is dirty........................................................................................................................... 45
The printed image is skewed or it runs off the paper. ................................................................................ 45
Any one of the alarm indicators (
,, , ,) is lit or blinking. ................................................... 45
Removing the software .............................................................................................................................. 45
INDICATORS AND DISPLAY MESSAGES .................................................. 46
MISFEED REMOVAL .................................................................................... 47
REPLACING THE TONER CARTRIDGE...................................................... 54
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TROUBLESHOOTING
5
MACHINE/COPYING PROBLEMS
The following problems are related to the general operation of the machine and copying.
ProblemCause and solutionPage
The machine does not operate.The machine is not plugged into a power outlet.
→Plug the machine into a grounded outlet.–
Power switch OFF.
→Turn the power switch ON.12
The POWER SAVE indicator ( ) is blinking.
→Indicates that the machine is warming up. Copies cannot be 
made until the machine has finished warming up.12
The front cover or the side cover is not completely 
closed.
→Close the front cover or the side cover.
–
The machine is in auto power shut-off mode.
→In auto power shut-off mode, all lights are off except the POWER 
SAVE indicator ( ) and ON LINE indicator ( ). Press the 
[START] key ( ) to resume normal operation.12
PAPER SIZE indicator is blinking.
→A blinking PAPER SIZE indicator means that the size of paper 
loaded in the tray is different from the paper size setting for the 
tray. Change the paper size setting.
To clear the display, do one of the following:
Use the [TRAY SELECT] key ( ) to change the tray selection.
Open and close the tray.
Press the [CLEAR ALL] key ( ).
16
Copies are too dark or too light.Select the correct original type for the original.
→Select AUTO with the [AUTO/TEXT/PHOTO] key or press the 
[Light] key ( ) and [Dark] key ( ) to manually select an 
appropriate exposure.
→If the copy is too light or too dark even though AUTO was 
selected with the [AUTO/TEXT/PHOTO] key
 
( / / ), adjust the automatic exposure level.
21
31
Blank copies.The original is not placed face up in the SPF or face down 
on the document glass.
→Place the original face up in the SPF or face down on the 
document glass.18, 19
Part of the image is cut off or there 
is too much blank space.The original was not placed in the correct position.
→Place the original correctly.18, 19
An appropriate ratio was not used for the size of the 
original and the size of the paper.
→Press the [AUTO IMAGE] key ( ) to have the copy made 
using the appropriate ratio for the original and paper.22
The size of paper loaded in the tray was changed without 
changing the trays paper size setting.
→Be sure to change the trays paper size setting whenever you 
change the size of paper loaded in the tray.16
Wrinkles appear in the paper or 
the image disappears in places.The paper is outside of the specified size and weight 
range.
→Use copy paper within the specified range.
13
Paper curled or damp.
→Do not use curled or crimped paper. Replace with dry copy paper. 
During periods when the machine is not used for a long time, 
remove the paper from the tray and store it in a dark place in a 
bag to prevent moisture absorption.
–
AUTO
AUTO
%
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TROUBLESHOOTING
Paper misfeed.Misfeed occurs.
→To remove the misfeed, see MISFEED REMOVAL.47
The paper is outside of the specified size and weight 
range.
→Use copy paper within the specified range.
13
Paper curled or damp.
→Do not use curled or crimped paper. Replace with dry copy paper. 
During periods when the machine is not used for a long time, 
remove the paper from the tray and store it in a dark place in a 
bag to prevent moisture absorption.
–
Paper is not loaded properly.
→Make sure the paper is properly installed.14
Pieces of paper inside machine.
→Remove all pieces of misfed paper.47
Too much paper is loaded in the tray.
→If the stack of paper is higher than the indicator line on the tray, 
remove some of the paper and reload so that the stack does not 
exceed the line.14
Some sheets of paper stick together.
→Fan the paper well before loading it.14
The guides on the bypass tray do not match the width of 
the paper.
→Adjust the guides to match the width of the paper.
15
The bypass tray extension is not pulled out.
→When loading a large size of paper, pull out the extension.15
The bypass paper feed roller is dirty.
→Clean the roller.57
A5 (5-1/2 x 8-1/2) paper is loaded in lower paper tray.
→A5 (5-1/2 x 8-1/2) size paper must be loaded in upper paper 
tray or the bypass tray.13, 14
Original size not selected 
automatically.
(When the SPF is installed.)Original(s) curled.
→The original size cannot be correctly detected if the original is 
curled or folded. Straighten the original.–
The original includes any large black solid areas.
→If the original includes any large black solid areas, the original 
size may not be detected automatically. Use the [ORIGINAL SIZE 
ENTER] key ( ) to select the paper size.–
The machine is directly exposed to sunlight.
→Install in a location that is not exposed to sunlight.–
ProblemCause and solutionPage
ENTER
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TROUBLESHOOTING
5
Copies are smudged or dirty.The document glass or the underside of the document 
cover/SPF is dirty.→Clean regularly.
56
Original smudged or blotchy.
→Use a clean original.–
White or black lines appear on 
copies.The scanner glass in the SPF is dirty.
→Clean the long, narrow glass in the SPF.56
The transfer charger is dirty.
→Clean the transfer charger.57
Paper size for a paper tray cannot 
be set.Copying or printing is performed.
→Set the paper size after copying is complete.–
The machine has stopped temporarily due to running out 
of paper or a misfeed.
→Load paper or remove the misfeed, and then set the paper size.
14, 47
An interrupt copy job is in progress.
→Set the paper size after the interrupt copy job is finished.28
A copy job stops before it is 
finished.The paper output tray is full.
→Long copy runs are automatically paused every 250 copies. 
Remove the copies in the paper output tray and press the 
[START] key ( ) to resume copying.22
The tray is out of paper.
→Load paper.14
The POWER SAVE indicator ( ) is 
lit.Any other indicators are lit.
→If other indicators are lit, the machine is in Preheat mode. Press 
any key on the operation panel to resume normal operation.12
The POWER SAVE indicator ( ) and ON LINE indicator 
( ) are only lit.
→If only the POWER SAVE indicator ( ) and ON LINE indicator 
( ) are lit, the machine is in auto power shut-off mode. Press 
the [START] key ( ) to resume normal operation.12
Any one of the alarm indicators 
( , , , , ) is lit or 
blinking.See INDICATORS AND DISPLAY MESSAGES to check 
the meaning of the alarm indicator and error message in 
the display, and take appropriate action.46
Lighting fixture flickers.The same power outlet being used is for the lighting 
fixture and the machine.
→Connect the machine to a power outlet which is not used for other 
electric appliances.–
ProblemCause and solutionPage
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TROUBLESHOOTING
PRINTING PROBLEMS
In addition to this section, troubleshooting information can also be found in the README files for each of the 
software programs. To view a README file, see the Software Setup Guide.
ProblemCause and solutionPage
The machine does not print.
(ON LINE indicator ( ) does not 
blink.)The machine is set to off-line mode.
→Press the [ON LINE] key ( ) to turn on the ON LINE indicator 
().29
The machine is not correctly connected with your 
computer.
→Check both ends of the printer cable and make sure you have a 
solid connection. Try a known good cable. For information on 
cables, see SPECIFICATIONS.60
Copy job is performed.
→Wait until the copy job is complete.–
The port setting is not correct.
→Printing is not possible if the printer driver port setting is not 
correct. Set the port correctly.
Software 
Setup 
Guide
Your machine is not selected correctly in the current 
application for the print job.
→When choosing Print from the File menu located in 
applications, be sure you have selected SHARP AR-XXXX 
(where XXXX is the model name of your machine) printer 
displayed in the Print dialog box.–
The printer driver has not been installed properly.
→Follow these steps to check and see if the printer driver is 
installed.
1  Click the start button, click Control Panel, click Printers 
and Other Hardware, and then click Printers and Faxes.
(On Windows 95/98/Me/NT 4.0/2000, click the Start button, 
select Settings and then click Printers.)
2 The SHARP AR-XXXX printer driver icon is not shown 
(where XXXX is the model name of your machine).
3 If the icon is shown but you still cannot print, the printer driver 
may not have been installed correctly. In this case, delete 
AR-5316/5320/5316 X/5320 X Software and then reinstall it.
–
The machine does not print.
 (ON LINE indicator ( ) was 
blinking.)The tray size settings are not the same on the machine 
and in the printer driver.
→Make sure that the same tray paper size is set on the machine 
and in the printer driver. To change the tray paper size setting in 
the printer driver, see the Software Setup Guide.
16
Software 
Setup 
Guide
The specified size of paper has not been loaded.
→Load the specified size of paper in the paper tray.14
The PAPER SIZE indicator is blinking.
→When Use close paper size (user program) is disabled, the 
PAPER SIZE indicator on the operation panel will blink. You can 
press the [TRAY SELECT] key ( ) to select a tray manually, or 
load paper in the bypass tray and press the [ON LINE] key ( ) to 
begin printing.
→When Use close paper size is enabled, printing will take place 
using a size of paper that is close to the size of the print image.
16, 21
–
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TROUBLESHOOTING
5
Removing the software
If you need to remove the software, follow these steps.
1Click the start button, and then click 
Control Panel.
On Windows 95/98/Me/NT 4.0/2000, click the 
Start button, select Settings, and then click 
Control Panel.
2Click Add or Remove Programs.
On Windows 95/98/Me/NT 4.0/2000, double-click 
the Add/Remove Programs icon.
3Select SHARP AR-5316/5320 Series 
Printer Driver from the list, and 
remove the software.
For more information, refer to your operating
manual or to the help files for your operating 
system. Printing is slow.Simultaneous use of two or more application software 
programs.
→Start printing after quitting all unused application software programs.
–
The printed image is light and 
uneven.The paper is loaded so that printing takes place on the 
back side of the paper.
→Some paper types have a front and back side. If the paper is 
loaded so that printing takes place on the back side, toner will not 
adhere well to the paper and a good image will not be obtained.14
The printed image is dirty.You are using paper that is outside the specified size and 
weight range.
→Use copy paper within the specified range.
13
Paper curled or damp.
→Do not use curled or crimped paper. Replace with dry copy paper. 
During periods when the machine is not used for a long time, 
remove the paper from the tray and store it in a dark place in a 
bag to prevent moisture absorption.
–
You did not set sufficient margins in the paper settings of 
your application.
→The top and bottom of the paper may be dirty if the margins are 
set outside of the specified print quality area.
→Set the margins in the software application within the specified 
print quality area.–
The printed image is skewed or it 
runs off the paper.The paper loaded in the tray is not the same size as that 
specified in the printer driver.
→Check if the Paper Size options suit the size of the paper loaded 
in the tray.
→If the Fit To Page setting is activated, make sure that the paper 
size selected from the drop-down list of the Fit To Paper Size 
option is the same as the size of the loaded paper.
–
The orientation of document setting is not correct.
→Click the Paper tab in the printer driver setup screen, and verify 
if the Image Orientation option is set to your requirements.–
Paper is not loaded properly.
→Make sure the paper is properly loaded.14
You did not correctly specify the margins for the 
application in use.
→Check the layout of the document margins and the paper size 
settings for the application you are using. Also check if the print 
settings are specified correctly to suit the paper size.–
Any one of the alarm indicators 
(
,, , ,)
 is lit or 
blinking.See INDICATORS AND DISPLAY MESSAGES to check 
the meaning of the alarm indicator and error message in 
the display, and take appropriate action.46
ProblemCause and solutionPage
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INDICATORS AND DISPLAY  
MESSAGES
If one of the following indicators lights up or one of the following messages appears in the display, check the 
meaning of the indicator or message in the following table and take appropriate action.
IndicationCause and solutionPage
Maintenance 
indicatorSteadily 
litService by an authorised SHARP service technician is 
required.–
Developer 
replacement 
required indicatorSteadily 
litDeveloper is required. Contact your authorised service 
representative.–
Toner cartridge 
replacement 
required indicatorSteadily 
litReplacement of toner cartridge will be needed soon. 
Prepare a new cartridge.–
Blinking
Toner cartridge must be replaced. Replace it with a new one.54
Paper required 
indicatorSteadily 
litThe tray is out of paper. Load paper. It is also possible that 
the tray is not inserted completely into the machine. Make 
sure it is inserted correctly. 14
Misfeed indicatorBlinkingA paper misfeed has occurred. Remove the misfeed as 
explained in MISFEED REMOVAL.47
ORIGINAL SIZE indicator BlinkingThe original is not placed in the correct orientation. Rotate 
the original so that it is in the same orientation as the 
blinking ORIGINAL SIZE indicator.18,19
PAPER SIZE indicator Blinking
A blinking PAPER SIZE indicator means that the size of paper 
loaded in the tray is different from the paper size setting for the 
tray. Change the paper size setting.
To clear the display, do one of the following:
Use the [TRAY SELECT] key ( ) to change the tray selection.
Open and close the tray.
Press the [CLEAR ALL] key ( ).
16
[CH] appears in displaySteadily 
litThe front cover or the side cover is open. Close the front 
cover or the side cover.–
BlinkingThe toner cartridge is not installed correctly. Reinstall the 
toner cartridge. If [CH] still blinks in the display after 
reinstalling the toner cartridge, contact your authorised 
service representative.54
Letters and numbers appear 
in the displayTurn off the power switch, wait about 10 seconds, and then 
turn on the switch again. If this does not clear the message, 
write down the code that appears and then unplug the 
power cord and contact your authorised. Tell service  
representative what code appeared and the circumstances 
under which it appeared.–
When Use close paper size is disabled
Press the [TRAY SELECT] key ( ) to manually select the 
tray and then press the [ON LINE] key ( ). Printing will 
begin. If you are selecting the bypass tray, load paper in the 
bypass tray.Online
manual
Misfeed indicator
Paper required indicatorMaintenance indicator Toner cartridge replacement 
required indicatorDeveloper replacement required indicator
Display
A3
A4
A4
A5
B4
EXTRA
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5
MISFEED REMOVAL
When a misfeed occurs, the misfeed indicator ( ) and a misfeed location indicator ( ) will blink and the machine 
will automatically stop.
Check the blinking misfeed location indicator to identify the location of the misfeed and remove it.
MISFEED IN THE SPF
1Remove the misfed original.
Check sections A, B, and 
C in the left shows the 
illustration (see the next 
page), and remove the 
misfed original.
Section A
Open the feeding roller cover and remove the 
misfed original from the document feeder tray. 
Close the feeding roller cover. 
Section B
Open the SPF and rotate the two release rollers 
in the direction of the arrow to feed the original 
out. Close the SPF and then remove the 
original.
If a small original (A5 (5-1/2 x 8-1/2), etc.) is 
misfed, open the right side cover and remove 
the original. Close the right side cover.
The paper may tear when you remove a misfeed. In this event, be sure to remove all torn pieces of paper from the 
machine, taking care not to touch the photoconductive drum (the green part). Any scratches or damage to the 
surface of the drum will cause dirty copies.Note
(p.47)
(p.48)
(p.52)
AR-5320/AR-5320 X
(p.47)
(p.48)
AR-5316/AR-5316 X
Feeding roller cover
Roller
Right side cover
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TROUBLESHOOTING
Section C
Remove the misfed original from the exit area.
If the misfed original cannot be easily removed 
from the exit area, open the moveable part of the 
document feeder tray and remove the original. 
2Open and close the SPF to make the 
misfeed location indicator stop 
blinking.
You can also make the 
misfeed indicator stop 
blinking by opening and 
closing the feeding roller 
cover or the right side 
cover.
3Return the originals indicated by the 
minus number in the display to the 
document feeder tray and press the 
[START] key ( ).
Copying will resume from the originals that still 
remained when the misfeed occurred.
MISFEED IN THE BYPASS TRAY
1Gently pull the misfed paper out.2Open and close the side cover.
The misfeed indicator 
( ) will go out.
When closing the side cover, press down 
on the handle.
If the misfeed indicator ( ) does not stop 
blinking, check for torn pieces of paper in 
the machine.Note
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