Samsung UN55MU6300 User Manual
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- 6 - Updating the TV’s Software View your TV's software version and update it if necessary. Settings Support Software Update Try Now Updating the TV’s software to the latest version [DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically after completing the software update. Video and audio settings will be reset to their defaults after a software update. Updating through the Internet Settings Support Software Update Update Now "Updating from the Internet requires an active Internet connection. Updating through a USB device Settings Support Software Update Update Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update. "To update using a USB flash drive, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.
- 7 - Updating the TV automatically Settings Support Software Update Auto Update If the TV is connected to the Internet, you can have the TV's software update itself automatically while you are watching the TV. When the background update is completed, it is applied the next time the TV is turned on. If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this function disabled, use the Select button to turn it off. "This function may take a longer time if another network function is running concurrently. "This function requires an Internet connection. Getting Support Get help directly from Samsung if you have a problem with your TV. Getting support through Remote Management Settings Support Remote Management After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV, correct problems, and update your TV's software, remotely, via the web. You can also turn Remote Management on and off. "This function requires an Internet connection. What is Remote Support? Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely: ●Diagnose your TV ●Adjust the TV settings for you ●Perform a factory reset on your TV ●Install recommended firmware updates
- 8 - How does Remote Support Work? You can easily have a Samsung Tech service your TV remotely: 1. Call the Samsung Contact Center and ask for remote support. 2. Open the menu on your TV and go to the Support section. 3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent. 4. The agent will then access your TV. Finding the contact information for service Settings Support About This TV You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website. "You can also view information by scanning the QR code of your TV. "You can also start this function by pressing and holding the button for 5 or more seconds. Requesting service Settings Support Request Support You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, and then select Request Now o r Schedule Appointment Send. Your service request will be registered. The Samsung Contact Center will contact you to set up or confirm your service appointment. "You must agree to the terms and conditions for the service request. "This function is not available in specific geographical areas. "This function requires an Internet connection.
- 9 - Connections You can watch live broadcasts by connecting an antenna and antenna cable to your TV and can get access to the Internet by using a LAN cable or wireless router. Using various connectors, you can also connect external devices. Connection Guide You can view detailed information about external devices that can be connected to the TV. Source Connection Guide It shows you how to connect various external devices such as set-top boxes, game consoles, and PCs using pictures. If you select the connection method and an external device, the connection details appear. Connection Guide Cable Box/Disc PlayerHDMI Game Console PC Audio Device Mobile Device External Storage Accessory "The image on your TV may differ from the image above depending on your model and geographical area. Connecting an Antenna You can connect an antenna cable to your TV. "An antenna connection is not necessary if you connect a cable or satellite box. ANT IN
- 10 - Connecting to the Internet You can get access to the Internet through your TV. Connecting to your Internet network Settings General Network Open Network Settings Connect to an available network. Establishing a wired Internet connection Settings General Network Open Network Settings Wired If you connect a LAN cable, the TV automatically accesses the Internet. LAN "Use a CAT 7 (*STP type) cable for the connection. * Shielded Twist Pair "The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.
- 11 - Establishing a wireless Internet connection Settings General Network Open Network Settings Wireless Make sure that you have the wireless router's SSID (name) and password settings before attempting to connect, and then follow the directions on the screen. Wireless network Select your wireless network. Refresh "The image on your TV may differ from the image above depending on your model and geographical area. "If no wireless router is found, select Add Network at the bottom of the list and enter the network name (SSID). "If your wireless router has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or PBC button on your router within 2 minutes. The TV will connect automatically. Checking the Internet connection status Settings General Network Network Status View the current network and Internet status.
- 12 - Resetting Your Network Settings General Network Reset Network Restore the network settings to the factory default. Changing the name of the TV on a network Settings General System Manager Device Name You can change the name of the TV on the network. Select User Input at the bottom of the list and change the name. Setting up network IP settings according to IPv6 Settings General Network Expert Settings IPv6 "This function is not available on certain models in specific geographical areas. Checking an Internet connection set up over IPv6 Settings General Network Expert Settings IPv6 Status "This function is not available on certain models in specific geographical areas. Troubleshooting Internet Connectivity Issues If your TV won't connect to the Internet, try the solutions below. Troubleshooting wired Internet connectivity issues Try Now After reading the following content, troubleshoot the wired Internet connection issue. If the problem persists, contact your Internet Service Provider. No network cable found Make sure that the LAN cable is plugged in on both ends. If it is plugged in, make sure that the router is turned on. If the router is on, try turning it off and then on.
- 13 - IP auto setting failed 1. Configure the settings in IP Settings. 2. Make sure that the DHCP server is enabled on the router, and then reset the router. Unable to connect to the network 1. Check all IP Settings. 2. After checking the DHCP server status (must be active) on the router, remove the LAN cable, and then connect it again. Connected to a local network, but not to the Internet 1. Make sure that the Internet LAN cable is connected to the router's external LAN port. 2. Check the DNS values in IP Settings. Network setup is complete, but unable to connect to the Internet If the problem persists, contact your Internet Service Provider. Troubleshooting wireless Internet connectivity issues After reading the following content, troubleshoot the wireless Internet connection issue. If the problem persists, contact your Internet Service Provider. Wireless network connection failed If a selected wireless router is not found, go to Open Network Settings, and then select the correct router. Unable to connect to a wireless router 1. Check if the router is turned on. If it is, turn it off and then on. 2. Enter the correct password if required.
- 14 - IP auto setting failed 1. Configure the settings in IP Settings. 2. Make sure that the DHCP server is enabled on the router. Then, unplug the router and plug it back in. 3. Enter the correct password if required. Unable to connect to the network 1. Check all IP Settings. 2. Enter the correct password if required. Connected to a local network, but not to the Internet 1. Make sure that the Internet LAN cable is connected to the router's external LAN port. 2. Check the DNS values in IP Settings. Network setup is complete, but unable to connect to the Internet If the problem persists, contact your Internet Service Provider. Connecting Video Devices Make the correct video connections between your TV and your external devices. Connecting with an HDMI cable HDMI IN
- 15 - Connecting with a component cable (Only for models with COMPONENT IN / AV IN) A Component connection lets you enjoy video resolutions up to 1080p. To watch video from most DVD and Blu-ray players, use the Component connection. Review the illustration below, and then connect Component IN and AV IN on the TV to Component OUT on the external device by using the provided component and AV adaptors. Make sure to connect the same color connectors together. (blue to blue, yellow to yellow, etc.) COMPONENT IN / AV IN COMPONENT INCOMPONENT IN Adapter AV IN Adapter AV IN "To use component equipment, connect both the component adapter (blue) and the AV adapter (yellow).