Samsung UE 37D6500 User Manual

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ProblemPossible Solution
The connected device is not 
displayed.
 
•Check whether or not the device supports Anynet+ functions.
 
•Check whether or not the HDMI cable is properly connected.
 
•Check whether Anynet+ (HDMI-CEC) is set to On in the Anynet+ 
setup menu.
 
•Search Anynet+ devices again.
 
•You can connect an Anynet+ device using the HDMI cable only. 
Some HDMI cables may not support Anynet+ functions.
 
•If connection is terminated because there has been a power 
interruption or...

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If you have any questions about the TV, first refer to this list. If none of these 
troubleshooting tips apply, please visit “www.samsung.com”, then click on 
Support.
Issues Solutions and Explanations
Picture Quality First of all, please perform the Picture Test and confirm that your TV is 
properly displaying test image.
(go to MENU - Support - Self Diagnosis - Picture Test)
If the test image is properly displayed, the poor picture may be caused by 
the source or signal.
  

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Issues Solutions and Explanations
The TV image does not look as 
good as it did in the store.
 
•If you have an analogue cable/set top box, upgrade to a digital set top \
box. Use HDMI or Component cables to deliver HD (high definition) 
picture quality.
 
•Cable/Satellite subscribers: Try HD stations from the channel line up.
 
•Antenna connection: Try HD stations after performing Auto programme.
 
NMany HD channels are up scaled from SD(Standard Definition) 
contents.
 
•Adjust the...

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Issues Solutions and Explanations
Colour is wrong or missing.
 
•If you’re using a component connection, make sure the component 
cables are connected to the correct jacks. Incorrect or loose connections 
may cause colour problems or a blank screen.
There is poor colour or 
brightness.
 
•Adjust the Picture options in the TV menu (go to Picture mode / Colour 
/ Brightness / Sharpness) 
 
•Adjust Energy Saving option in the TV menu (go to MENU – System – 
Eco Solution – Energy Saving) 
 
•Try...

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Issues Solutions and Explanations
Sound Quality First of all, please perform the Sound Test to confirm that your TV audio 
is properly operating. (go to MENU - Support - Self Diagnosis - Sound 
Test) 
If the audio is OK, the sound problem may caused by the source or signal.
There is no sound or the sound 
is too low at maximum volume.
 
•Please check the volume of the external device connected to your TV.
The picture is good but there is 
no sound.
 
•Set the Speaker Select option to TV...

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Issues Solutions and Explanations
The speakers are making an 
inappropriate noise.
 
•Check the cable connections. Make sure a video cable is not connected 
to an audio input.
 
•For antenna or cable connections, check the signal strength. Low signal 
level may cause sound distortion.
No Picture, No Video
The TV won’t turn on.
 
•Make sure the AC power cord is securely plugged in to the wall outlet 
and the TV.
 
•Make sure the wall outlet is working.
 
•Try pressing the POWER button on the TV...

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Issues Solutions and Explanations
There is no picture/Video.
 
•Check cable connections (remove and reconnect all cables connected to 
the TV and external devices).
 
•Set your external devices’ (Cable/Set top Box, DVD, Blu-ray etc) video 
outputs to match the connections to the TV input. For example, if an 
external device’s output is HDMI, it should be connected to an HDMI 
input on the TV.
 
•Make sure your connected devices are powered on.
 
•Be sure to select the TV’s correct source by...

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Issues Solutions and Explanations
PC Connection
A “Mode Not Supported” 
message appears.
 
•Set your PC’s output resolution so it matches the resolutions supported 
by the TV.
“PC” is always shown on the 
source list, even if a PC is not 
connected.
 
•This is normal; “PC” is always shown on the source list, regardless of 
whether a PC is connected.
The video is OK but there is no 
audio.
 
•If you are using an HDMI connection, check the audio output setting on 
your PC.
Network Connection
The...

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Issues Solutions and Explanations
Recording / Timeshift
The USB device is not 
recognized or a Device 
Format, Checking Device 
or Device Performance Test 
fails.
 
•See the manual for the USB device to check that the USB device 
supports recording.
 
•If the USB device has a lock, ensure it is off.
 
•Check that the USB device can be formatted when connected to the 
PC. Connect the USB to the TV and format it. (Formatting may fail 
intermittently.)
 
•If a Device Performance Test or...

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Issues Solutions and Explanations
The recording function does 
not work.
 
•Check that a USB device is connected.
 
•Check that the channel is a recordable digital channel.
 
•If the signal is weak or does not exist, the recording function will 
automatically be closed.
 
•The TV will not record if the USB device has no free memory space. 
Check that this is not the case.
Timeshift Mode does not 
work.
 
•Check that a USB device is connected.
 
•Radio channels and analogue broadcasts are not...