Samsung Television PNF8500 User Manual

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51 The warranty does not apply to any product that has been damaged or rendered defective as a 
result of any of the following excluded reasons, namely:
 
●as a result of accident, misuse, or abuse;
 
●through the failure to use this product for its normal purposes;
 
●by the use of parts not manufactured or sold by Samsung;
 
●by modification without the written permission of Samsung;
 
●by damage resulting from transit, neglect, power surge or failure;
 
●by damage resulting from lightning, water, fire, or acts of God;
 
●as a result of normal wear and tear; or
 
●difference in broadcasting methods or product standards between countries.
61 This warranty is valid for any person who legally acquired possession of the product during the 
warranty period.
71 NOTHING IN THESE WARRANTY CONDITIONS SHALL EXCLUDE OR LIMIT SAMSUNG’S 
LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY THE PROVEN NEGLIGENCE OF 
SAMSUNG, UNLESS SUCH LIMITATION OR EXCLUSION IS PERMITTED BY APPLICABLE LAW.
81 WITH THE EXCEPTION OF SAMSUNG’S LIABILITY WHICH CANNOT BE EXCLUDED OR\
 LIMITED 
BY LAW, SAMSUNG SHALL NOT BE LIABLE FOR: ANY INDIRECT, INCIDENTAL, SPECIAL OR 
CONSEQUENTIAL DAMAGES LOSSES OR EXPENSES; OR LOST PROFITS; OR LOSS OF USE 
OR LOSS OF DATA; OR DAMAGE TO GOODWILL, REPUTATION OR LOST BUSINESS, ARISING 
DIRECTLY OR INDIRECTLY, FROM THE PURCHASE, USE OR SALE OF THE PRODUCT, WHETHER 
OR NOT SAMSUNG WAS ADVISED OR AWARE OF THE POSSIBILITY OF SUCH DAMAGES, 
LOSSES OR EXPENSES.
91 WITH THE EXCEPTION OF SAMSUNG’S LIABILITY WHICH CANNOT BE EXCLUDED OR\
 LIMITED 
BY LAW, SAMSUNG’S LIABILITY UNDER OR IN CONNECTION WITH THIS WARRANTY OR THE 
PURCHASE, USE OR SALE OF THE PRODUCT SHALL NOT EXCEED THE PRICE PAID FOR THE 
PRODUCT AS NEW.
111 UNLESS PROVIDED FOR IN THIS WARRANTY, ALL CONDITIONS, WARRANTIES AND TERMS 
IMPLIED BY STATUTE OR OTHERWISE ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT 
PERMISSIBLE BY LAW.
1 11 The above warranty conditions do not affect your statutory rights as a consumer or otherwise. 
						

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Licenses
DivX Certified® to play DivX® video up to HD 1080p, including premium content.
DivX®, DivX Certified® and associated logos are trademarks of Rovi Corporation or its subsidiaries and are used 
under license.
ABOUT DIVX VIDEO: DivX® is a digital video format created by DivX, LLC, a subsidiary of Rovi Corporation. This 
is an official DivX Certified® device that plays DivX video. Visit divx.com for more information and software 
tools to convert your files into DivX videos. 
ABOUT DIVX VIDEO-ON-DEMAND: This DivX Certified® device must be registered in order to play purchased 
DivX Video-on-Demand (VOD) movies. To obtain your registration code, locate the DivX VOD section in your 
device setup menu. Go to vod.divx.com for more information on how to complete your registration. 
Covered by one or more of the following U.S. patents: 7,295,673; 7,460,668; 7,515,710; 7,519,274
Manufactured under a license from U.S. Patent No’s: 5,956,674, 5,974,380, 5,978,762, 6,487,535, 6,226,616, 
7,212,872, 7,003,467, 7,272,567, 7,668,723, 7,392,195, 7,930,184, 7,333,\
929 and 7,548,853. DTS, the Symbol, 
and DTS and the Symbol together are registered trademarks & DTS Premium Sound | 5.1 is a trademark of DTS, 
Inc. 
©2012 DTS, Inc. All Rights Reserved.
Manufactured under license from Dolby Laboratories. 
Dolby and the double-D symbol are trademarks of Dolby Laboratories.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered 
trademarks of HDMI Licensing LLC in the United States and other countries.
Open Source License Notice
In the case of using open source software, Open Source Licenses are available on the product menu.
Open Source License Notice is written only English. 
						

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Troubleshooting
If the TV appears to have a problem, first review this list of possible problems and solutions. If none of 
the troubleshooting tips apply, visit www.samsung.com/support or contact Samsung Customer Service.
Screen
If there is a problem with the screen, run  Picture Test (Support > Self Diagnosis > Picture Test) to 
diagnose the issue. If the test fails to identify a problem, there may be a problem with an external 
device or the signal strength.
There is something  wrong with the TV. Try this!
Flickering and Dimming If your Samsung Television is flickering or dimming sporadically, you may need 
to disable some of the energy efficiency features. Disable Energy Saving
 (System 
>  Eco Solution  > Eco Sensor) and/or Energy Saving  (System >  Eco Solution  > 
Energy Saving ) and check again.
Component 
Connections/Screen 
Color If you find that the color on your Samsung television screen is not correct or the 
black and white colors are off, run Self Diagnosis (
Support > Self Diagnosis > 
Picture Test).
If the test results are negative, check the following:
Are the TV's video input connectors connected to the correct external device video 
output connectors?
Check other connections as well. If the TV is connected to an external device via a 
component cable, check that the Pb, Pr, and Y jacks are plugged into their proper 
connectors.
Screen Brightness If you find that the colors on your Samsung TV are correct but just a little too dark 
or bright, try adjusting the following settings first.
Navigate to 
Picture and adjust Backlight/Cell Light  (applicable models), Contrast, 
Brightness, Sharpness, Color, Tint (G/R)  and other picture quality adjustment 
settings.
Auto Motion Plus /BlurIf you find that there is a blur or “ghost” shadow to the images on your television 
screen, you might be able to correct the issue using 
Auto Motion Plus (Picture > 
Picture Options  > Auto Motion Plus ).
Unwanted Powering 
Off If your Samsung TV appears to turn off by itself, try disabling some of the TV's 
energy efficiency features. Check if Sleep Timer
 (System >  Time > Sleep Timer ) 
has been enabled.  Sleep Timer automatically turns off the TV to save energy after 
a specified period of inactivity. If the Sleep Timer has not been enabled, see if No 
Signal Power Off ( System > Eco Solution  > No Signal Power Off) or Auto Power 
Off ( System >  Eco Solution  > Auto Power Off) has been enabled. 
						

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There is something 
wrong with the TV. Try this!
Problems Powering On When the TV is turned on, the remote panel receiver flashes 5 times before the 
screen turns on.
If you find that you are having problems powering on your Samsung television, 
there are a number of things to check before calling the service department. If the 
power cord is connected properly and the remote panel is operating normally, the 
problem might be with the antenna cable connection or the cable/satellite box not 
being turned on. Check the antenna connection or turn on the cable/satellite box.
Unable to find a 
Channel Run 
Setup  (System >  Setup) or Auto Program ( Broadcasting > Auto Program).
The TV image does not 
look as good as it did 
in the store. Store displays are all tuned to digital, HD (high definition) channels.
If you have an analog cable/set top box, upgrade to a digital set top box. Use 
HDMI or Component cables to deliver HD (high definition) picture quality.
Many HD channels are upscaled from SD (Standard Definition) content. Look for a 
channel that is broadcasting true HD content.
Cable/Satellite Subscribers: Try HD channels from the channel lineup.
Air/Cable Antenna Connection: Try HD channels after performing the Auto 
Program operation.
Adjust the cable/satellite box's video output resolution to 1080i or 720p.
The picture is distorted. The compression of video content may cause picture distortions, especially in fast 
moving pictures such as sports and action movies.
A weak or bad quality signal can cause picture distortions. This is not an issue 
with the TV.
Mobile phones used close to the TV (within 1m) may cause noise in analog and 
digital channels.
The color is wrong or 
missing. If you’re using a Component connection, make sure that the component cables are 
connected to the correct jacks. Incorrect or loose connections may cause color 
problems or a blank screen.
The color is poor or 
the picture is not bright 
enough. Navigate to 
Picture and adjust Picture Mode , Brightness, Sharpness, Color, and 
other picture adjustment settings.
See if Energy Saving  (System >  Eco Solution  > Energy Saving ) has been enabled.
Try resetting the picture. ( Picture > Reset Picture)
There is a dotted line 
on the edge of the 
screen. If 
Picture Size is set to Screen Fit , change it to 16:9.
Change the cable/satellite box resolution.
The picture is black 
and white. If you are using AV composite input, connect the video cable (yellow) to the TV's 
green component jack.
The color is wrong or 
missing. If you are using a Component connection, make sure that the component cables 
are connected to the correct jacks. Incorrect or loose connections may cause 
color problems or a blank screen. 
						

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Sound
If you find that there is a problem with the TV's speakers, run Sound Test (Support > Self Diagnosis > 
Sound Test) to diagnose the issue. If the audio is OK, the sound problem may be caused by the source 
or signal.
There is something wrong  with the TV. Try this!
There is no sound or 
the sound is too low at 
maximum volume. Please check the volume of the device (cable/satellite box, DVD, Blu-ray, etc.) 
connected to your TV.
The picture is good but 
there is no sound. Navigate to 
Sound and set Speaker Select to TV Speaker.
If you are using an external device, check the device’s audio output option. (For 
example, you may need to change your cable box’s audio option to HDMI if the 
box connected to your TV is using an HDMI cable.)
If you are using a DVI to HDMI cable, a separate audio cable is required.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the device’
s power cable.
The speakers are making 
an odd sound. Make sure that the audio cable is connected to the correct audio output 
connector on the external device.
For antenna or cable connections, check the signal information. A low signal 
level may cause sound distortions.
Run 
Self Diagnosis ( Support > Self Diagnosis >  Sound Test).
3D TV
There is something wrong 
with the TV. Try this!
The 3D Active Glasses 
are not working correctly. Make sure the glasses are turned on.
The 3D Active Glasses may not work properly if there is another 3D product or 
electronic device turned on near the glasses or TV.
If there is a problem, keep other electronic devices as far away as possible from 
the 3D Active Glasses.
The 3D images don’t 
look quite right. The ideal viewing distance is three times or more the height of the screen.
We also recommend sitting with your eyes level with the screen.
The batteries in the 3D 
glasses don’t last. Turn off the 3D glasses when you are not using them. If you leave the 3D glasses 
on, the battery lifespan is shortened. 
						

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Antenna (Air/Cable) Connection
There is something wrong 
with the TV. Try this!
The TV is not receiving 
all channels. Make sure the coaxial cable is connected securely.
Run 
Auto Program ( Broadcasting > Auto Program) to add all available channels 
to the channel list.
Verify that the antenna is positioned correctly.
There are no captions on 
digital channels. Navigate to 
Caption (Broadcasting  > Caption ) and change the Caption Mode 
setting.
Some channels may not have caption data.
The picture is distorted. The compression of video content may cause picture distortions. This is 
especially true with fast moving pictures such as sports and action movies.
A weak signal can cause picture distortions. This is not a problem with the TV.
PC Connection
There is something wrong 
with the TV. Try this!
The "Mode Not 
Supported" message 
appears. Set your PC’s output resolution so it matches a resolution supported by the TV.
The video is OK but 
there is no audio. If you are using an HDMI connection, check the audio output setting on your PC.
If you are using a DVI to HDMI cable, a separate audio cable is required.
Networking
There is something wrong 
with the TV. Try this!
The wireless network 
connection failed. Make sure the TV is connected to a wireless IP router.
The Software Update 
over the network has 
failed. Check the network connection status.
If the TV is not connected to a network, connect to a network.
The upgrade will not proceed if you already have the latest software version. 
						

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Miscellaneous
There is something wrong with the TV. Try this!
The TV is hot. Watching TV for an extended period of time causes the panel to generate heat. 
The heat from the panel is dissipated through internal vents running along the 
top part of the TV. The bottom portion, however, may feel hot to the touch after 
extended use. Children watching TV need constant adult supervision to prevent 
them from touching the TV. This heat, however, is not a defect and does not 
affect the TV's functionality.
The picture won’t 
display in full screen. HD channels will have black bars on either side of the screen when displaying 
upscaled SD (4:3) content.
Black bars will appear at the top and bottom of the screen when you watch 
movies that have aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full 
screen.
The "Mode Not 
Supported" message 
appears. Check the supported resolutions of the TV and adjust the external device’s 
output resolution accordingly.
The Captions item in the 
TV menu is grayed out. You cannot select the Caption
 menu if you have selected a source connected 
to the TV via HDMI or Component. The external device’s caption function must 
also be activated.
The TV smells of plastic. This smell is normal and will dissipate over time.
The TV's Signal 
Information  option is 
not activated in the Self 
Diagnosis. Verify that the current channel is a digital channel.
Signal Information
 is only available with digital channels. 
The TV is tilted to the 
side. Remove the base stand from the TV and reassemble it. 
						

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There is something wrong 
with the TV. Try this!
Broadcasting  is grayed 
out. The Broadcasting
 menu is only available when Source  is set to TV.
The Broadcasting  menu cannot be accessed while watching TV using a cable 
box or satellite receiver.
The settings are lost 
after 30 minutes or every 
time the TV is turned off. If 
Use Mode  is set to Store Demo, the TV's audio and video settings are 
automatically reset every 30 minutes.
Change Use Mode  (Support >  Use Mode) to Home Use.
There is an intermittent 
loss of audio or video. Check the cable connections and reconnect them.
Loss of audio or video can be caused by using overly rigid or thick cables.
Make sure the cables are flexible enough for long term use. If you are mounting 
the TV to a wall, we recommend using cables with 90-degree connectors.
There are small particles 
on the TV's bezel. This is part of the product’s design and is not a defect.
The PIP menu is not 
available. PIP
 functionality is only available when you are using an HDMI or Component 
source.
A POP (TV’s internal 
banner ad) appears on 
the screen. Change Use Mode
 (Support >  Use Mode) to Home Use.
The TV is making a 
popping noise. The expansion and contraction of the TV's outer casing may cause a popping 
noise. This does not indicate a product malfunction. The TV is safe to use.
The TV is making a 
humming noise. Your TV utilizes high-speed switching circuits and high levels of electrical 
current, and depending on the brightness level being used may seem slightly 
noisier than a conventional TV.
Your TV has undergone strict quality control procedures that meet our 
demanding performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable 
cause for an exchange or refund.
Image Retention (Burn 
In) Issue This issue affects PDP TVs only. Watching TV for an extended period of time or 
using the 4:3 screen ratio only may result in burn-ins.
PDP TVs are equipped with Pixel Shift screen burn reduction technology. Pixel 
Shift technology reduces screen burn-ins in PDP TVs.
It does this by moving the picture slightly vertically or horizontally.
Use Screen Burn Protection (
System > Screen Burn Protection) to prevent 
screen burn-ins. 
						

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Anynet+ (HDMI-CEC)
There is something wrong with the TV. Try this!
Anynet+ does not 
work. Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ 
devices only.
Only one external device may be connected to 
Receiver.
Check if the power cord of the Anynet+ device is properly connected.
Check the cable connections of the Anynet+ device.
Navigate to the System menu and verify that Anynet+ (HDMI-CEC)  is set to On.
Check whether the TV remote panel is in TV mode.
Check whether the remote panel is Anynet+ compatible.
Anynet+ may not function under certain circumstances. (Searching channels, 
operating Smart Hub or Setup , etc.)
If you have disconnected and then reconnected the HDMI cable, scan for devices 
again or turn your TV off and on.
I want to start 
Anynet+. Check if the Anynet+ device is properly connected to the TV and then navigate to 
the System menu to see if Anynet+ (HDMI-CEC)
 is set to On.
After checking, select the virtual remote panel's  TOOLS button to display the list. 
Select Anynet+ (HDMI-CEC)  from the list.
I want to exit Anynet+. Select View TV from the Anynet+ menu.
Select a non-Anynet+ device from Source
.
The message 
"Connecting to 
Anynet+ device..." 
or "Disconnecting 
from Anynet+ device" 
appears on the screen. You cannot use the remote panel when you are configuring Anynet+ or switching 
to a viewing mode. Use the remote panel after the TV has completed the Anynet+ 
configuration or has switched to a viewing mode.
The Anynet+ device 
won't play. You cannot use the play function when Setup
 is progress.
The connected device 
is not displayed. Check whether the device supports Anynet+.
Check whether the HDMI cable is properly connected.
Navigate to the System menu and verify that Anynet+ (HDMI-CEC)
 is set to On.
Scan for Anynet+ devices again.
Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the 
device is connected to your TV with an HDMI cable. Some HDMI cables may not 
support Anynet+.
If the connection is terminated because there has been a power failure or the HDMI 
cable has been disconnected, please scan for the device again.
The TV audio is not 
being played through 
the receiver. Connect an optical cable to the TV and the receiver.
ARC enables digital sound to be output via the HDMI (ARC) port.
However, ARC is only available when the TV is connected to an audio receiver that 
supports ARC. 
						

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Apps
There is something 
wrong with the TV. Try this!
Some application 
content only appears 
in English. How can I 
change the language? The application content language may be different from the user interface 
language. The ability to change the language depends on the service provider.
Some application 
services do not work. Check with the service provider.
Refer to the help section on the application service provider's website.
Photos, Videos
 & Music
There is something 
wrong with the TV. Try this!
Some files can't be 
played back. This problem may occur with high-bitrate files. Most files can be played back, but 
you might experience problems with high-bitrate files.
Reset the Personal Info and TV settings
Reset Type
Navigation Description
TV settings Reset Screen Menu > 
Support > 
Self Diagnosis >  ResetReset all the settings (Picture, Sound, Broadcasting
 
and  Smart Hub , etc), excluding the network settings, to 
factory defaults.
Smart Hub Reset Screen Menu > 
Smart 
Features >  Smart Hub Reset Reset all saved information relating to Samsung 
accounts and linked service accounts, as well as Smart 
Hub service agreements and applications.