Samsung Syncmaster Xl2270hd User Manual

							Troubleshooting5-2
5-2 Before Requesting Service
 Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest 
Samsung Electronics Service Centre.
 
PROBLEMS RELATED TO INSTALLATION (PC MODE)
The monitor screen flickers. Check if the signal cable between the computer and the monitor is securely 
connected and tightened.
(Refer to Connecting to a Computer) 
PROBLEMS RELATED TO SCREEN
Screen is blank and power indicator is off. Ensure that the power cord is firmly connected and the LCD monitor is on.
(Refer to Connecting to a Computer) 
 Check Signal Cable” messageEnsure that the signal cable is firmly connected to the PC or video sources.
(Refer to Connecting to a Computer) 
Not Optimum Mode message Check the maximum resolution and the frequency of the video adapter.
Compare these values with the data in the Standard Signal Mode Table. 
Picture rolls vertically. Check if the signal cable is securely connected.Connect it again securely. 
(Refer to Connecting to a Computer) 
Image is not clear. Picture is blurred. Run Frequency  and < Fine> tuning.
Turn on again after removing all accessories(video extension cable, etc.)
Set resolution and frequency to the recommended ranges.
Picture image is unstable and vibrates. Check if the resolution and frequency set for the computer video card falls 
in the range supported by the monitor. If not, reset them referring to the 
current  under the monitor menu and Standard Signal Mode 
Table.
Ghost images are shown in the picture.
The image is too light or too dark Adjust the Brightness and Contrast
(Refer to the , ) 
Screen is blank and the power indicator light 
blinks every 0.5 or 1 secondsThe monitor is using its power management system
Press a key on the keyboard
The screen is blank and is blinking. If you see the TEST GOOD message on the screen when you press the [ 
MENU] button, check the cable connection between the monitor and the 
computer to ensure that the connector is properly connected.
PROBLEMS RELATED TO AUDIO
No sound Ensure that the audio cable is firmly connected to both the audio-in port on 
your monitor and the audio-out port on your sound card.
(Refer to Connecting to a Computer) 
Check the volume level.
The sound level is too low. Check the volume level.
If the volume is still too low after turning the control to its maximum, check 
the volume control on the computer sound card or software programme.
PROBLEMS RELATED TO REMOTE CONTROL 
The remote control buttons do not respond. Check the battery polarities (+/-).
Check if the batteries have been exhausted.
Check if the power is on.
Check if the power cord is securely connected.
Check if a special fluorescent or neon lamp is on in the vicinity
 
						

							5-2Troubleshooting
NOTE ON THE PRODUCT APPEARANCE
You may see small particles if you look closely at 
the edge of the bezel surrounding the screen.This is part of the products design and is not a defect.
 
						

							Troubleshooting5-3
5-3 FAQ
FAQPLEASE TRY THE FOLLOWING!
How can I change the frequency of the video sig-
nal?You have to change the frequency of the graphics card.
(For more information, refer to the User Manual of the computer or the 
graphics card.) 
How can I change the resolution?
Windows XP: Change the resolution by selecting Control Panel → Appear-
ance and Themes → Display → Settings.
Windows ME/2000 : Change the resolution by selecting Control Panel → 
Appearance and Themes → Display → Settings.
Windows 7 : Change the resolution by selecting Control Panel → Appear-
ance and Personalization → Display → Adjust resolution.
(For more information, refer to the User Manual of the computer or the 
graphics card.)
How can I use the power saving function?
Windows XP: Configure it by selecting Control Panel → Appearance and 
Themes → Display  → Screen Saver Settingor configure it in the BIOS 
SETUP of the computer.
Windows ME/2000 : Configure it by selecting Control Panel → Appearance 
and Themes → Display  → Screen Saver Settingor configure it in the BIOS 
SETUP of the computer.
Windows 7 : Change settings by selecting Control Panel → Appearance 
and Personalization → Personalization → Screen Saver. You can also use 
the BIOS SETUP menu on the PC.
For more information, refer to the Windows user manual for the computer.
How can I clean the outer case/LCD Panel? Disconnect the power cord and then clean the monitor with a soft cloth, 
using either a plain water.
Do not leave any detergent or scratches on the case.
Do not let any water enter the monitor.
Can I watch digital TV broadcasting with an ana-
logue TV?No.
The analogue TV cannot interpret digital signals. Therefore, a digital TV is 
required to watch digital TV broadcasting.
Can I use my present antenna to receive digital 
broadcasting?As for existing analogue TV, digital TV is designed so that digital broad-
casting signals are received via both indoor and outdoor antennas.
If signal reception is very good in your environment, you can watch digital 
broadcasts with your existing indoor antenna. If not, it is better to install an 
outdoor antenna.
 
						

							6-1More Information
6 More Information
6-1 Specifications
 Class B (Information Communication Equipment for Home Use) 
This device has been registered regarding EMI for home use (Class B). It may be used in all areas. (Class B equipment 
emits less electromagnetic waves than Class A equipment.) 
 
MODEL NAMEXL2270HDXL2370HD
LCD PanelScreen Size 21.53 inches (54 cm) 23 inch (58 cm)
Display Area 476.64 mm (H) X 268.11 mm (V)(18.77
inch X 10.56 inch)509.76 mm (H) X 286.74 mm (V)(20.07
inch X 11.29 inch)
Pixel Pitch 0.24825 mm (H) X 0.24825 mm
(V)(0.01 inch X 0.01 inch)0.2655 mm (H) X 0.2655 mm (V)(0.01
inch X 0.01 inch)
Synchroniza-
tionHorizontal Frequency 30 ~ 81 kHz
Vertical Frequency 56 ~ 75 Hz
Colour 16.7M
ResolutionOptimal Resolution 1920 x 1080 @ 60 Hz
Maximum Resolution 1920 x 1080 @ 60 Hz
Input Signal, Terminated RGB analogue, DVI (Digital Visual Interface)
0.7 Vp-p ± 5 %
Separate Type H/V Sync, Composite
TTL Level (V high ≥ 2.0 V, V low ≤ 0.8 V)
Maximum Pixel Clock 162.000 MHz (Analogue, Digital)
Power Voltage This product supports 100 – 240 V. Since the standard voltage may differ from 
country to country, please check the label on the back of the product.
Dimension (Width x Height x Depth) / 
Weight536.3 x 345.2 x 66.1 mm (21.1 x 13.6 x
2.6 inch) (Without Stand) / 4.4 kg (9.7 
Ibs)
536.3 x 403.0 x 189.5 mm (21.1 x 15.9 x
7.5) inch (With Stand) / 4.8 kg (10.6 lbs)571.0 x 364.6 x 65.5 mm (22.5 x 14.4 x
2.6 inch) (Without Stand) /4.8 kg (10.6 
lbs)
571.0 x 432.5 x 189.5 mm (22.5 x 17.0 x 
7.5
inch) (With Stand) / 5.2 kg (11.5 lbs)
VESA Mounting Interface 
75 mm x 75 mm (2.95 x 2.95 inch) 
Environmental 
considerationsOperating Temperature : 50°F ~ 104°F (10°C ~ 40°C)
Humidity : 10 % ~ 80 %, non-condensing
Storage Temperature : -4°F ~ 113°F (-20°C ~ 45°C)
Humidity : 5 % ~ 95 %, non-condensing
 
						

							More Information6-2
6-2 Power Saving Function
This product provides a power saving function that automatically turns the screen off when the product is not used for a 
predetermined period of time to reduce power consumption. If the product enters power saving mode, the power LED turns to a 
different colour to indicate that the product is in power saving mode. 
When the product is in power saving mode, the power is not turned off and you can turn the screen on again by pressing any key 
or clicking the mouse. However, the power saving function only works when the product is connected to a computer that provides 
the power saving function.
 • If there is no power cut-off switch, the power consumption is 0 only when the power cord is disconnected.
• DPM(Display Power Management) Function does not work if you used in conjunction with the HDMI port of this product.
 
POWER SAVING 
FUNCTIONNORMAL OPERATION
POWER SAVING MODE 
DPM(DISPLAY POWER 
MANAGEMENT) POWER OFF (POWER 
BUTTON)
Power LED On Blinks Off
Power 
ConsumptionXL2270HD : 38 watts
Less than 2 watts Less than 1 watts
XL2370HD : 38 watts
 
						

							6-3More Information
6-3 Contact SAMSUNG WORLDWIDE
 If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care centre. 
EUROPE
AUSTRIA 0810 - SAMSUNG(7267864,€ 0.07/min) http://www.samsung.com
BELGIUM 02-201-24-18 http://www.samsung.com/be (Dutch)
http://www.samsung.com/be_fr 
(French)
CZECH 800 - SAMSUNG (800-726786) http://www.samsung.com
DENMARK 70 70 19 70 http://www.samsung.com
EIRE 0818 717100 http://www.samsung.com
ESTONIA 800-7267 http://www.samsung.com
FINLAND 030 - 6227 515 http://www.samsung.com
FRANCE 01 48 63 00 00 http://www.samsung.com
GERMANY 01805 - SAMSUNG (726-7864,€ 0,14/
Min)http://www.samsung.com
HUNGARY 06-80-SAMSUNG(726-7864)http://www.samsung.com
ITALIA 800-SAMSUNG(726-7864)http://www.samsung.com
LATVIA 8000-7267 http://www.samsung.com
LITHUANIA 8-800-77777 http://www.samsung.com
LUXEMBURG 261 03 710 http://www.samsung.com
NETHERLANDS 0900 - SAMSUNG (0900-7267864) (€ 
0,10/Min)http://www.samsung.com
NORWAY 815-56 480 http://www.samsung.com
POLAND 0 801 1SAMSUNG (172678)
022 - 607 - 93 - 33http://www.samsung.com
PORTUGAL 80820 - SAMSUNG (726-7864) http://www.samsung.com
SLOVAKIA 0800-SAMSUNG(726-7864) http://www.samsung.com
SPAIN 902 - 1 - SAMSUNG (902 172 678) http://www.samsung.com
SWEDEN 0771 726 7864 (SAMSUNG) http://www.samsung.com
SWITZERLAND 0848-SAMSUNG(7267864, CHF 0.08/
min)http://www.samsung.com/ch
http://www.samsung.com/ch_fr (French)
U.K 0845 SAMSUNG (7267864) http://www.samsung.com
CIS
ARMENIA 0-800-05-555
AZERBAIJAN 088-55-55-555
BELARUS 810-800-500-55-500
GEORGIA 8-800-555-555
 
						

							More Information6-3
KAZAKHSTAN 8-10-800-500-55-500
KYRGYZSTAN 00-800-500-55-500 http://www.samsung.com
MOLDOVA 00-800-500-55-500
RUSSIA 8-800-555-55-55 http://www.samsung.com
TADJIKISTAN 8-10-800-500-55-500 http://www.samsung.com
UKRAINE 0-800-502-000 http://www.samsung.com/ua 
http://www.samsung.com/ua_ru
UZBEKISTAN 8-10-800-500-55-500 http://www.samsung.com
CIS
 
						

							6-4More Information
6-4 Correct Disposal
CORRECT DISPOSAL OF THIS PRODUCT (WASTE ELECTRICAL & ELECTRONIC EQUIPMENT) - EUROPE ONLY
(Applicable in the European Union and other European countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic accessories 
(e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their work-
ing life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please 
separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of 
material resources.
Household users should contact either the retailer where they purchased this product, or their local government 
office, for details of where and how they can take these items for environmentally safe recycling. 
Business users should contact their supplier and check the terms and conditions of the purchase contract. This 
product and its electronic accessories should not be mixed with other commercial wastes for disposal.
CORRECT DISPOSAL OF BATTERIES IN THIS PRODUCT - EUROPE ONLY
(Applicable in the European Union and other European countries with separate battery return systems.)
This marking on the battery, manual or packaging indicates that the batteries in this product should not be dis-
posed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, 
Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 
2006/66. If batteries are not properly disposed of, these substances can cause harm to human health or the envi-
ronment.
To protect natural resources and to promote material reuse, please separate batteries from other types of waste 
and recycle them through your local, free battery return system.
 The rechargeable battery incorporated in this product is not user replaceable. For information on its 
replacement, please contact your service provider.