Samsung Syncmaster Xl20 Quick Start Guide

							 Model    
 
 
 
 Check List 
Before calling for  assistance, check the informa tion in this section to see if you can remedy 
any problems yourself. If you do  need assistance, please call the phone number on the 
Information section or contact your dealer .
 
 
Symptom Check List Solutions
No images on the 
screen. I cannot turn 
on the monitor. Is the power cord connected 
properly?
Check the power cord connection 
and supply.
Can you see  Check Signal Cable  
on the screen?  (Connected using the DVI cable)
 
If you still see an (error) message 
on the screen when the monitor is 
connected properly, check to see if 
the monitor status is set to analog.  
Press    button to have the 
monitor double-check the input 
signal source.
If the power is on, reboot the 
computer to see  the initial screen
(the login screen), which can be 
seen.  If the initial screen (the login screen) 
appears, boot the computer in the 
applicable mode (the safe mode for 
Windows ME/XP/2000) and then 
change the frequency of the video 
card. 
(Refer to 
Preset Timing Modes ) 
Note: If the initial screen (the login 
screen) does not appear,  contact 
the Service Center or your dealer .  
Can you see  Not Optimum 
Mode, Recommended Mode 
1600 x 1200 60 Hz  on the screen? You can see this message when the 
signal from the vi
deo card exceeds 
the maximum resolution and 
frequency that the monitor can 
handle properly.  
 
Adjust the maximum resolution and 
frequency that the monitor can 
handle properly.  
 
If the display exceeds UXGA or 75 
Hz, a  Not Optimum Mode, 
Recommended Mode 1600 x 
1200 60 Hz  message is displayed. 
If the display exceeds 85 Hz, the 
 SyncMaster XL20
 
						

							display will work properly but the 
Not Optimum Mode, 
Recommended Mode 1600 x 
1200 60 Hz message appears for 
one minute and then disappears.  
Please change to the recommended 
mode during this one-minute period. 
 
(The message is displayed again if 
the system is rebooted.) 
There is no image on the screen.  
Is the power indicator on the monitor 
blinking at 1 second intervals? The monitor is in PowerSaver mode. 
 
press a key on th
e keyboard to 
activate the monitor and restore the 
image on the screen.  
 
If there is still no image, 
press the    button.  
Then press any key on the keyboard 
again to activate the monitor and 
restore the image on the screen.
Connected using the DVI cable? You may get a blank screen if you  boot the system before you connect 
the DVI cable, or disconnect and 
then reconnect the DVI cable while 
the system is running as certain 
types of graphic cards do not send 
out video signals. 
Connect the DVI cable and then 
reboot the system.
I cannot see the On 
Screen Display. Have you locked 
the On Screen 
Display (OSD) Menu to prevent 
changes? Unlock the OSD by pressing the 
MENU button for at least 5 seconds.
The screen shows 
strange colors or just 
black and white. Is the screen displaying only one 
color as if looking at the screen 
through a cellophane paper?  Check the signal cable 
connection.Make sure the video 
card is fully inserted in its slot.
Have the screen colors become 
strange after running a program or 
due to a crash between 
applications? Reboot the computer.
Has the video card been set 
properly? Set the video card by referring to the 
video card manual. 
The screen suddenly 
has become 
unbalanced. Have you changed the video card or 
the driver?
Adjust screen image position and 
size using the OSD.
Have you adjusted  the resolution or 
frequency to the monitor? Adjust the resolution and frequency 
at the video card.  
(Refer to the 
Preset Timing Modes ).
The screen can be unbalanc ed due to the cycle of the video card signals. 
Readjust Position by  referring to the OSD.
The screen is out of 
focus or OSD cannot 
be adjusted. Have you adjusted 
the resolution or 
frequency on the monitor? Adjust the resolution and frequency 
of the video card.  
(Refer to the 
Preset Timing Modes ).
LED is blinking but no 
images on the screen. Is the frequency properly adjusted 
when checking th
e Display Timing 
on the menu? Adjust the frequency properly by 
referring to the video card manual 
and the 
Preset Timing Modes .  
(The maximum frequency per 
resolution may differ  from product to 
product.) 
There are only 16 
colors shown on the 
screen.  Have the Windows colors been set 
properly? 
Windows ME/2000/XP: 
Set the colors properly at the 
Control Panel 
→
 Display  →
 
 
						

							 
 
The screen colors 
have changed after 
changing the video 
card.Settings
. 
Has the video card been set 
properly? Set the video card by referring to the 
video card manual. 
There is a message 
that reads 
Unrecognized 
monitor, Plug & Play 
(VESA DDC) monitor 
found.  Have you installed the monitor 
driver?
Install the monitor driver according 
to the 
Driver Installation Instructions .
See the video card manual to see if 
the Plug & Play (VESA DDC) 
function can be supported.  Install the monitor driver according 
to the 
Driver Installation Instructions .
 
 
 
 Check the following items if there is trouble with the monitor. 
1. Check if the power cord and the video cables are properly connected to the computer.  
2. Check if the computer beeps more than 3 times when booting. 
(If it does, request an a service for the main board of the computer.)  
3. If you installed a new video card or if you assembled the PC, check if the installed the adapter
(video) driver and the monitor driver.  
4. Check if the scanning ratio of the video screen is set to between 56 Hz ~ 75 Hz.  
(Do not exceed 60 Hz when using the maximum resolution.)  
5. If you have problems in installing the adapter (video) driver, boot the computer in Safe Mode,  remove the Display Adapter in the  Control Panel→
System →
Device Administrator  and then 
reboot the computer to reinstall the adapter (video) driver. 
 
 If problems repeatedly occur,  contact an authorized service center .
 
 
 Q & A 
Question  
Answer 
How can I change the 
frequency? The frequency can be changed by reconfiguring the video card. 
 
Note that video card support can vary, depending on the version 
of the driver used. (Refer to the computer or the video card 
manual for details.) 
How can I adjust the reso lution? Windows ME/XP/2000 : Set th e resolution in the Control Panel 
→ 
Display  → Settings.  
 
* Contact the video card manufacturer for details.
How can I set the Power Saving 
function? Windows ME/XP/2000 : Set the fu
nction in the BIOS-SETUP of 
the computer or the screen saver. (Refer to the Windows / 
Computer Manual).
How can I clean the outer 
case/LCD Panel? Disconnect the power cord and then clean the monitor with a soft 
cloth, using either a cleaning solution or plain water.  
 
Do not leave any detergent or scratches on the case. Do not let 
any water enter the monitor.
 
 
 Self-Test Feature Check 
Self-Test Feature Check   |  Warning Messages  |  Environment  |  Useful Tips
 
Your monitor provides a self test feature that allows you to check whether your monitor is 
functioning properly.  
 
						

							 
 
 
   Self-Test Feature Check 
 
1. Turn off both your computer and the monitor.  
2. Unplug the video cable from the back of the computer.  
3. Turn on the monitor.  
If the monitor is functioning properly, you will see a box in the illustration below.  
 
 
 
This box appears during normal operation if the video cable becomes disconnected or 
damaged. 
 
4. Turn off your monitor and reconnect the video ca ble; then turn on both your computer and the 
monitor.  
If your monitor screen remains blank after using the previous procedure, check your video 
controller and computer system; your  monitor is functioning properly. 
 
 
 Warning Messages  
  If there is something wrong with the input signal, a message appears on the screen or the 
screen goes blank although the power indicator LED is still on. The message may indicate 
that the monitor is out of scan range or that you need to check the signal cable. 
 
 
 
   
 Environment  
 
The location and the position of the monitor may influence the quality and other 
features of the monitor.  
1. If there are any sub woofer speakers near  the monitor, unplug and relocate the woofer 
to another room.  
2. Remove all electronic devices such as ra dios, fans, clocks and telephones that are 
within 3 feet (one meter) of the monitor.  
   
 Useful Tips 
 
zA monitor recreates visual signals received from the computer. Therefore, if there is a problem 
with the computer or the video card, this can cause the monitor to become blank, have poor 
coloring, become noisy, and video mode not supported,  etc. In this case, first check the source of 
the problem, and then contact the Service Center or your dealer.  
 
zJudging the monitors working condition   
If there is no image on the screen or a  Not Optimum Mode, Recommended Mode 1600 x 
1200 60 Hz  message comes up, disconnect the cable from the computer while the monitor is 
still powered on. 
{If there is a message coming up on the screen  or if the screen goes white, this means the 
monitor is in working condition.  
{In this case, check the  computer for trouble. 
 
						

							  
 Useful Tips 
 
zA monitor recreates visual signals received from the computer. Therefore, if there is a problem 
with the computer or the video card, this can cause the monitor to become blank, have poor 
coloring, become noisy, and video mode not supported,  etc. In this case, first check the source of 
the problem, and then contact the Service Center or your dealer.  
 
zJudging the monitors working condition   
If there is no image on the screen or a  Not Optimum Mode, Recommended Mode 1600 x 
1200 60 Hz  message comes up, disconnect the cable from the computer while the monitor is 
still powered on. 
{If there is a message coming up on the screen  or if the screen goes white, this means the 
monitor is in working condition.  
{In this case, check the  computer for trouble.  
 
						

							 Model    
 
 
 General 
General
Model Name SyncMaster XL20 
LCD Panel
Size 20 inch (51 cm) 
Display area 408.0(H) x 306.0(V)
Pixel Pitch 0.255(H) x 0.255(W)
Synchronization
Horizontal 31kHz ~ 81kHz
Vertical 56Hz ~ 75Hz
Display Color
8 bit color (16.7M)
Resolution
Optimum resolution 1600x1200@60Hz
Maximum resolution 1600x1200@60Hz
Input Signal, Terminated
RGB Analog, DVI(Digital Visual Interface) Compliant Digital RGB 
0.7 Vp-p ± 5% 
TTL level (V high  ≥ 2.0V, V low 
≤ 0.8V)
Maximum Pixel Clock
162MHz
Power Supply
AC 100-240~V (+/- 10 %),60 / 50Hz ± 3Hz
Signal Cable
DVI-A to 15pin D-sub cable, Detachable  
DVI-D to DVI-D connector, Detachable 
Dimensions (WxHxD)/ Weight 
448.0 x 358.5 x 89.0 mm / 17.6 x 14.1 x 3.5 inch (Without Stand)  
 SyncMaster XL20
 
						

							448.0 x 390.8 x 220.0 mm / 17.6 x 15.4 x 8.7 inch (With Stand), 7.2 Kg / 15.9 lbs
VESA Mounting Interface
100 mm x 100 mm 
Environmental considerations
Operating Operating Temperature : 50 °F ~ 104 °F (10 °C ~ 40 °C)   
Humidity : 10% ~ 80%, non-condensing 
Storage Storage Temperature : -4 °F ~ 113 °F (-20 °C ~ 45 °C)   Humidity : 5% ~ 95%, non-condensing 
Plug and Play Capability
This monitor can be inst alled on any Plug & Play  compatible system. The in teraction of the monitor 
and the computer systems wil l provide the best operating conditions and monitor settings. In most 
cases, the monitor installation will proceed automatically, unless the user wishes to select alternate 
settings.
Dot Acceptable
TFT LCD panels manufactured by using advanced semiconductor technology with precision of 1ppm 
(one millionth) above are used for this product. But the pixels of RED, GREEN, BLUE and WHITE 
color appear to be bright sometimes or some black pixels may be seen. This is not from bad quality 
and you can use it without any problelms. 
zFor example, the number of TFT LCD sub pixels that  is contained in this product are 5,760,000.  
Note: Design and specifications are subject to change without prior notice.
Class B Equipment (Information Communication equipment for residential use)
This product complies with the Electromagnetic Comp atibility Directives for residential use and can 
be used in all areas including common residential areas.  
 
(Class B equipment emits less electromagnetic waves than Class A equipment.)
 
 
 
 PowerSaver  
This monitor has a built-in po wer management system called PowerSaver. This system saves energy 
by switching your monitor into a low-power mode when it has not been used for a certain amount of 
time. The monitor automati cally returns to normal operation when you press a key on the keyboard. For 
energy conservation, turn your monitor OFF when it is not needed, or when leaving it unattended for 
long periods. The PowerSaver syst em operates with a VESA DPMS co mpliant video card installed in 
your computer. Use a software utility installed  on your computer to set up this feature. 
 
State  
Normal Operation  
Power saving mode  Power off  
EPA/ENERGY 2000 
Power Indicator Blue Blue blinking Black
Power Consumption Less than 85 watts  Less than 2 watts Less than 1 watts
 
This monitor is EPA ENERGY STAR® compliant and ENERGY2000 
compliant when  used with a computer equipped with VESA DPMS 
functionality. 
As an ENERGY STAR
® Partner, SAMSUNG has determined that this 
product meets the ENERGY STAR® guidelines for energy efficiency.
 
 
 
						

							   
 
 
 
Preset Timing Modes 
If the signal transferred from the computer is th e same as the following Preset Timing Modes, the 
screen will be adjusted automatically. However, if the signal differs, the screen may go blank while 
the power LED is on. Refer to the video card manual and adjust the screen as follows.  
 
Table 1. Preset Timing Modes 
Display Mode Horizontal 
Frequency  (kHz) Vertical 
Frequency  (Hz)  Pixel Clock 
(MHz)  Sync Polarity 
(H/V)
IBM, 640 x 350  31.469 70.086 25.175 +/- 
IBM, 640 x 480  31.469 59.940 25.175 -/- 
IBM, 720 x 400  31.469 70.087 28.322 -/+ 
MAC, 640 x 480  35.000 66.667 30.240 -/- 
MAC, 832 x 624  49.726 74.551 57.284 -/- 
MAC, 1152 x 870  68.681 75.062 100.000 -/-  VESA, 640 x 480  37.861 72.809 31.500 -/- 
VESA, 640 x 480  37.500 75.000 31.500 -/- 
VESA, 800 x 600  35.156 56.250 36.000  -/- 
VESA, 800 x 600  37.879 60.317 40.000 +/+ 
VESA, 800 x 600  48.077 72.188 50.000 +/+ 
VESA, 800 x 600  46.875 75.000 49.500 +/+ 
VESA, 1024 x 768  48.363 60.004 65.000 -/- 
VESA, 1024 x 768  56.476 70.069 75.000 -/- 
VESA, 1024 x 768  60.02 3 75.029 78.750 +/+ 
VESA, 1152 x 864  67.500 75.000 108.000 +/+ 
VESA, 1280 x 960  60.000 60.000 108.000 +/+ 
VESA, 1280 x 1024  63.981 60.020 108.000 +/+ 
VESA, 1280 x 1024  79.976 75.025 135.000 +/+  VESA,1600 x 1200 75.000 60.000 162.000 +/+
Horizontal Frequency
The time to scan one line connecting the right edge to the left edge of 
the screen horizontally is called Horizontal Cycle and the inverse 
number of the Horizontal Cycle is called Horizontal Frequency. Unit: 
kHz  
 
Vertical Frequency
Like a fluorescent lamp, the screen has to repeat the same image 
many times per second to display an image to the user. The 
frequency of this repetition is called Vertical Frequency or Refresh 
Rate. Unit: Hz
 
						

							 Model    
 
 
 Contact SAMSUNG WORLD-WIDE 
 
If you have any questions or comments relating to Samsung products, please 
contact the SAMSUNG customer care center.   
 
 
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Europe  
 SyncMaster XL20
 
						

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