Samsung Syncmaster S24a450bw User Manual

							Troubleshooting5-1
5 Troubleshooting
5-1 Monitor Self-Diagnosis
 • You can check if the product is working properly using the Self-Diagnosis function.
• If a blank screen is displayed and the Power LED blinks even if the product and the PC are properly connected, perform  the self-diagnosis function according to the procedures below.
 
1.Turn the product and the PC off.
2. Separate the signal cable from the product .
3. Turn the product on. 
4. If the product is working properly, the  message appears.
In this case, if a blank screen is displayed again, make sure  that there is no problem with the PC and the connection. The 
product is working properly.
 
						

							5-2Troubleshooting
5-2 Before Requesting Service
 Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest 
Samsung Electronics Service Center.
 
A blank screen appears / I cannot turn the product on
Is the power cord connected properly? Check the connection status of the power cord.
Is the  message displayed on the 
screen? (Connected using the D-sub cable)
Check the cable connecting the PC and the product.
(Connected using the DVI cable)
If the message appears on the 
screen even if the cable is 
properly connected, recheck the input signal by pressing the [ 
 ] button of the product.
Is the  message displayed on the 
screen?  This occurs when the signal from the graphics card exceeds 
the maximum resolution or th
e maximum frequency of the 
product.
In this case, set up the appropriate resolution and the fre-
quency for the product.
Is a blank screen displayed and does the power LED blink at 
a 1 second interval? 1.
This occurs when the power saving function is running.
If you click the mouse or press any key, the screen will be 
turned on.
2. If the Check Signal Cable condition persists for more than 
five minutes, Lossless mode wil l be activated.In Lossless 
mode, the backlight of the monitor will turn off.
Did you connect wi th a DVI cable? If you connect the DVI cable when the PC has booted up or if 
you reconnect the DVI cable after disconnecting the cable 
while using a PC, the screen may not be displayed because 
some graphics cards do not output the video signal.
In this case, reboot the PC wh
ile the DVI cable is connected.
THE IMAGE IS TOO LIGHT OR TOO DARK.
Adjust the  and .
(Refer to the , )
The display brightness can differ according to the mode set for < Angle>.
If < Bright> is set to , the display brightness can differ according to the input signal.
The on screen adjustment menu (OSD) does not appear.
Did you cancel the screen adjustment? Check if the OSD Adjustment Lock function is set to Off.
The color is weird / The picture is displayed in black and white
Is the entire screen displayed in  the same color as if viewing 
the screen through a cellophane paper?  Check the cable connection to the computer.
Reinsert the graphics card in
to the computer completely.
Is the graphics card configured correctly? Set up the graphics card referring to the user manual. 
The display area suddenly moves to an edge or to the center.
Did you change the graphics card or the driver? Please press the [AUTO] button to run the auto adjustment 
function.
 
						

							Troubleshooting5-2
Did you change the resolution and frequency appropriate to 
the product?Set the resolution and the frequency to the appropriate values 
in the graphics card 
refer to the (Standard Signal Mode Table) 
Is the graphics card configured correctly?
Set up the graphics card referring to the user manual. 
The pictures are out-of-focus.
Did you change the resolution and the frequency appropriate 
to the product? Set the resolution and the frequency to the appropriate values 
in the graphics card
refer to the (Standard Signal Mode Table) 
The color is displayed in 16 bit (16 colors). The color has been changed after changing the graphics card.
Did you install the device driver for the product?Windows XP : Set the color again by selecting Control Panel 
→ Appearance and Themes 
→ Display → Settings. 
Windows ME/2000 : Set the color again by selecting Control 
Panel  → Display  → Settings. 
Windows Vista : Change the color settings by selecting Con-
trol Panel → Appearance and Personalization  → Personaliza-
tion  → Display settings.
Windows 7 : Change the color settings by selecting Control 
Panel  → Appearance and Personalization  → Display  → 
Adjust resolution → Advanced settings  → Monitor.
( For more information,  refer to the Windows user manual for 
the computer. )
Is the graphics card configured correctly? Configure the color again in accordance with the new graph-
ics card driver. 
When I connect the monitor, the Unk
nown monitor, Plug&Play (VESA DDC) mo nitor found message is displayed.
Did you install the device driver for the product? Install the device driver referring to the descriptions about the 
driver installation.
Check if all the Plug&Play (VESA DDC) functions are sup-
ported referring to the User Manual of the graphics card.Install the device driver referring to the descriptions about the 
driver installation.
When I look at the exterior edges of the product, small alien substances appear on it. 
Since this product is designed so that the 
color has a soft appearance by coating it with a transparent material over the black  
edges, such things may be seen. This is not a defect of the product.
A “beep, beep” sound is heard when booting the computer.
If the beep sound is generated 3 or more times when booting up the computer, please request service for the computer.
The display area suddenly moves to an edge or to the center.
 
						

							5-3Troubleshooting
5-3 FAQ
FAQ!PLEASE TRY THE FOLLOWING!
How can I change the frequency (refresh rate) of the video 
signal? You have to change the frequency of the graphics card.
Windows XP : Change the frequency by selecting Control 
Panel 
→ Appearance and Themes → Display → Settings 
→ Advanced → Monitor, and then change the refresh rate 
under Monitor Settings. 
Windows ME/2000 : Change the frequency by selecting Con-
trol Panel  
→ Display  → Settings → Advanced →  Monitor, 
and then change the refresh rate under Monitor Settings.
Windows Vista : Change the frequency by selecting Control 
Panel  → Appearance and Personalization  → Personalization 
→ Display settings
  →  Advanced settings → Monitor, and 
then change the refresh rate under Monitor Settings. 
Windows 7 : Change the frequency by selecting Control Panel 
→ Appearance and Personalization  → Display → Adjust reso-
lution  
→ Advanced settings → Monitor, and then change the 
refresh rate under Monitor Settings. 
(For more information , refer to the User Manual of the com-
puter or the graphics card.)
How can I change the resolution? Windows XP : Change the resolution by selecting Control 
Panel 
→ Appearance and Themes  → Display  → Settings. 
Windows ME/2000 : Change the resolution by selecting Con-
trol Panel  → Display  → Settings. 
Windows Vista : Change the resolution by selecting Control 
Panel  → Appearance and Personalization  → Personalization 
→ Display settings.
Windows 7 : Change the resolution by selecting Control Panel 
→ Appearance and Personalization  → Display → Adjust reso-
lution.
(For more information , refer to the User Manual of the com-
puter or the graphics card.)
How can I use the power saving function? Windows XP : Configure it by selecting Control Panel 
→ 
Appearance and Themes  → Display → Screen Saver Setting 
or configure it in the BIOS Setup of the computer.
Windows ME/2000 : Configure it  by selecting Control Panel → 
Display  → Screen Saver Setting or Configure it in the BIOS 
Setup of the computer. 
Windows Vista : Change settings by selecting Control Panel 
→ Appearance and Personalization  → Personalization → 
Screen Saver. You can also use the BIOS SETUP menu on 
the PC.
Windows 7 : Change settings by selecting Control Panel  → 
Appearance and Personalization  → Personalization  → 
Screen Saver. You can also use the BIOS SETUP menu on 
the PC.
( For more information,  refer to the Windows user manual for 
the computer. )
 
						

							More Information6-1
6 More Information
6-1 Specifications
 
 Design and specifications are subject to change without prior notice.  Class B (Information Communication equipment for residential use)
This device is registered for EMC requirements for home use (Class B) . It can be used in all areas. 
(Class B equipment emits less electrom agnetic waves than Class A equipment.)
 
MODEL NAMES19A450BW
Panel
Size19 inches (48 cm)
Display area408.24 mm (H) x 255.15 mm (V)
Pixel Pitch0.2835 mm (H) x 0.2835 mm (V)
Synchroniza-
tionHorizontal 30 ~ 81 kHz
Vertical56 ~ 75 Hz
Display Color 16.7 M
ResolutionOptimum resolution 1440x900 @60 Hz
Maximum resolution 1440x900 @75 Hz 
Input Signal, Terminated RGB Analog, DVI(Digital Visual Interface) Compliant Digital RGB
0.7 Vp-p ± 5%
separate H/V sync, Composite, SOG
TTL level (V high 
≥ 2.0V, V low  ≤ 0.8V)
Maximum Pixel Clock 137MHz (Analog,Digital)
Power Supply This product supports 100-240 V.Since th
e standard voltage may differ from 
country to country, please check the label on the back of the product.
Signal Cable15pin-to-15pin D-sub cable,  Detachable
DVI-D to DVI-D connector, Detachable
Dimensions (WxHxD) / Weight  443 x 302 x 50 mm (17.4 x 11.9 x 2.0 inches) (Without Stand)
443 x 377 x 201 mm (17.4 x 14.8 x 7.9 inches) (With Stand) / 4.3 kg (9.5 lbs)
VESA Mounting Interface
100 mm x 100 mm
Environmen-
tal consider-
ationsOperatingOperating Temperature : 50°F ~ 104°F (10°C ~ 40°C)
Humidity :10 % ~ 80 %, non-condensing
Storage
Storage Temperature : -4°F ~ 140°F (-20°C ~ 60°C)
Humidity : 5 % ~ 95 %, non-condensing
Tilt
(USA only)
Dispose unwanted electronics 
through an approved recycler.
To find the nearest recycling location, go to our website,
www.samsung.com/recyclingdirect,  or call (877) 278 - 0799
-3˚( ±2 ˚) ~25 ˚( ±2 ˚)
 
						

							6-2More Information
6-2 Power Saving Function
This monitor has a built-in power management system called PowerSaver. This system saves energy by switching your monitor 
to low-power mode when it has not been used for a certain amount  of time. The monitor automatically returns to normal operation 
when you press a key on the keyboard. For ener gy conservation, turn your monitor OFF when it is not needed, or when leaving it 
unattended for long periods. The PowerSav er system operates with a VESA DPM compliant video card installed in your 
computer. Use the software ut ility installed on your computer to set up this feature.
 If there is no power cut-off switch, the power consumpt ion is 0 only when the power cord is disconnected.
 
STATENORMAL OPERATIONPOWER SAVING MODEPOWER OFF
Power Indicator On Blinking Off
Power Consumption 20 watts Typical 0.3 watts Typical 0.3 watts
 
						

							More Information6-3
6-3 Specifications
 
 Design and specifications are subject to change without prior notice.  Class B (Information Communication equipment for residential use)
This device is registered for EMC requirements for home use (Class B) . It can be used in all areas. 
(Class B equipment emits less electrom agnetic waves than Class A equipment.)
 
MODEL NAMES19A450BR
Panel
Size19 inches (48 cm)
Display area376.32 mm (H) x 301.06 mm (V)
Pixel Pitch0.2835 mm (H) x 0.2835 mm (V)
Synchroniza-
tionHorizontal 30 ~ 81 kHz
Vertical56 ~ 75 Hz
Display Color 16.7 M
ResolutionOptimum resolution 1280 x1024 @60 Hz
Maximum resolution 1280 x1024 @75 Hz 
Input Signal, Terminated RGB Analog, DVI(Digital Visual Interface) Compliant Digital RGB
0.7 Vp-p ± 5%
separate H/V sync, Composite, SOG
TTL level (V high 
≥ 2.0V, V low  ≤ 0.8V)
Maximum Pixel Clock 135MHz (Analog,Digital)
Power Supply This product supports 100-240 V.Since th
e standard voltage may differ from 
country to country, please check the label on the back of the product.
Signal Cable15pin-to-15pin D-sub cable,  Detachable
DVI-D to DVI-D connector, Detachable
Dimensions (WxHxD) / Weight  413 x 348 x 50 mm (16.3 x 13.7 x 2.0 inches) (Without Stand)
413 x 401 x 201 mm (16.3 x 15.8 x 7.9 inches) (With Stand) / 4.7 kg (10.4 lbs)
VESA Mounting Interface
100 mm x 100 mm / 100 mm x 200 mm
Environmen-
tal consider-
ationsOperatingOperating Temperature : 50°F ~ 104°F (10°C ~ 40°C)
Humidity :10 % ~ 80 %, non-condensing
StorageStorage Temperature : -4°F ~ 140°F (-20°C ~ 60°C)
Humidity : 5 % ~ 95 %, non-condensing
Tilt
(USA only)
Dispose unwanted electronics 
through an approved recycler.
To find the nearest recycling location, go to our website,
www.samsung.com/recyclingdirect,  or call (877) 278 - 0799
-3˚( ±2 ˚) ~25 ˚( ±2 ˚)
 
						

							6-4More Information
6-4 Power Saving Function
This monitor has a built-in power management system called PowerSaver. This system saves energy by switching your monitor 
to low-power mode when it has not been used for a certain amount  of time. The monitor automatically returns to normal operation 
when you press a key on the keyboard. For ener gy conservation, turn your monitor OFF when it is not needed, or when leaving it 
unattended for long periods. The PowerSav er system operates with a VESA DPM compliant video card installed in your 
computer. Use the software ut ility installed on your computer to set up this feature.
 If there is no power cut-off switch, the power consumpt ion is 0 only when the power cord is disconnected.
 
STATENORMAL OPERATIONPOWER SAVING MODEPOWER OFF
Power Indicator On Blinking Off
Power Consumption 20 watts Typical 0.3 watts Typical 0.3 watts
 
						

							More Information6-5
6-5 Specifications
 
 Design and specifications are subject to change without prior notice.  Class B (Information Communication equipment for residential use)
This device is registered for EMC requirements for home use (Class B) . It can be used in all areas. 
(Class B equipment emits less electrom agnetic waves than Class A equipment.)
 
MODEL NAMES19A450MW
Panel
Size19 inches (48 cm)
Display area408.24 mm (H) x 255.15 mm (V)
Pixel Pitch0.2835 mm (H) x 0.2835 mm (V)
Synchroniza-
tionHorizontal 30 ~ 81 kHz
Vertical56 ~ 75 Hz
Display Color 16.7 M
ResolutionOptimum resolution 1440x900 @60 Hz
Maximum resolution 1440x900 @75 Hz 
Input Signal, Terminated RGB Analog, DVI(Digital Visual Interface) Compliant Digital RGB
0.7 Vp-p ± 5%
separate H/V sync, Composite, SOG
TTL level (V high 
≥ 2.0V, V low  ≤ 0.8V)
Audio signal Audio input  : 1pin , PC audio signal input
Audio output  : 1pin , earphone connector
Speaker : 1Watt 
x 2
Maximum Pixel Clock 137MHz (Analog,Digital)
Power Supply This product supports 100-240 V.Since th
e standard voltage may differ from 
country to country, please check the label on the back of the product.
Signal Cable15pin-to-15pin D-sub cable,  Detachable
DVI-D to DVI-D connector, Detachable
Dimensions (WxHxD) / Weight  443 x 302 x 50 mm (17.4 x 11.9 x 2.0 inches) (Without Stand)
443 x 377 x 201 mm (17.4 x 14.8 x 7.9 inches) (With Stand) / 4.3 kg (9.5 lbs)
VESA Mounting Interface
100 mm x 100 mm
Environmen-
tal consider-
ationsOperatingOperating Temperature : 50°F ~ 104°F (10°C ~ 40°C)
Humidity :10 % ~ 80 %, non-condensing
StorageStorage Temperature : -4°F ~ 140°F (-20°C ~ 60°C)
Humidity : 5 % ~ 95 %, non-condensing
Tilt
(USA only)
Dispose unwanted electronics 
through an approved recycler.
To find the nearest recycling location, go to our website,
www.samsung.com/recyclingdirect,  or call (877) 278 - 0799
-3˚( ±2 ˚) ~25 ˚( ±2 ˚)
 
						

							6-6More Information
6-6 Power Saving Function
This monitor has a built-in power management system called PowerSaver. This system saves energy by switching your monitor 
to low-power mode when it has not been used for a certain amount  of time. The monitor automatically returns to normal operation 
when you press a key on the keyboard. For ener gy conservation, turn your monitor OFF when it is not needed, or when leaving it 
unattended for long periods. The PowerSav er system operates with a VESA DPM compliant video card installed in your 
computer. Use the software ut ility installed on your computer to set up this feature.
 If there is no power cut-off switch, the power consumpt ion is 0 only when the power cord is disconnected.
 
STATENORMAL OPERATIONPOWER SAVING MODEPOWER OFF
Power Indicator On Blinking Off
Power Consumption 20 watts Typical 0.3 watts Typical 0.3 watts