Samsung Syncmaster P2470h User Manual

							Troubleshooting5-1
5 Troubleshooting
5-1 Monitor Self-Diagnosis
 • You can check if the product is working properly using the Self-Diagnosis function.
• If a blank screen is displayed and the Power LED blinks even if the product and the PC are properly connected, perform 
the self-diagnosis function according to the procedures below.
 
1.Turn the product and the PC off.
2.Remove the D-Sub cable from the product. 
3.Turn the product on. 
4.If the product is working properly, the Check Signal Cable  message appears.
In this case, if a blank screen is displayed again, make sure that there is no problem with the PC and the connection.
 
						

							5-2Troubleshooting
5-2 Before Requesting Service
 Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest 
Samsung Electronics Service Center.
 
PROBLEMS RELATED TO INSTALLATION (PC MODE)
The monitor screen flickers. Check if the signal cable between the computer and the monitor is securely 
connected and tightened.
(Refer to Connecting to a Computer) 
PROBLEMS RELATED TO SCREEN
Screen is blank and power indicator is off. Ensure that the power cord is firmly connected and the LCD monitor is on.
(Refer to Connecting to a Computer) 
 Check Signal Cable” messageEnsure that the signal cable is firmly connected to the PC or video sources.
(Refer to Connecting to a Computer) 
Not Optimum Mode message Check the maximum resolution and the frequency of the video adapter.
Compare these values with the data in the Standard Signal Mode Table. 
Picture rolls vertically. Check if the signal cable is securely connected.Connect it again securely. 
(Refer to Connecting to a Computer) 
Image is not clear. Picture is blurred. Run Frequency  and < Fine> tuning.
Turn on again after removing all accessories(video extension cable, etc.)
Set resolution and frequency to the recommended ranges.
Picture image is unstable and vibrates. Check if the resolution and frequency set for the computer video card falls 
in the range supported by the monitor. If not, reset them referring to the 
current  under the monitor menu and Standard Signal Mode 
Table.
Ghost images are shown in the picture.
The image is too light or too dark Adjust the Brightness and Contrast
(Refer to the , ) 
Screen is blank and the power indicator light 
blinks every 0.5 or 1 secondsThe monitor is using its power management system
Press a key on the keyboard
The screen is blank and is blinking. If you see the TEST GOOD message on the screen when you press the [ 
MENU] button, check the cable connection between the monitor and the 
computer to ensure that the connector is properly connected.
PROBLEMS RELATED TO AUDIO
No sound Ensure that the audio cable is firmly connected to both the audio-in port on 
your monitor and the audio-out port on your sound card.
(Refer to Connecting to a Computer) 
Check the volume level.
The sound level is too low. Check the volume level.
If the volume is still too low after turning the control to its maximum, check 
the volume control on the computer sound card or software program.
PROBLEMS RELATED TO REMOTE CONTROL 
The remote control buttons do not respond. Check the battery polarities (+/-).
Check if the batteries have been exhausted.
Check if the power is on.
Check if the power cord is securely connected.
Check if a special fluorescent or neon lamp is on in the vicinity
 
						

							Troubleshooting5-2
NOTE ON THE PRODUCT APPEARANCE
You may see small particles if you look closely at 
the edge of the bezel surrounding the screen.This is part of the products design and is not a defect.
 
						

							5-3Troubleshooting
5-3 FAQ
FAQPLEASE TRY THE FOLLOWING!
How can I change the frequency of the video sig-
nal?You have to change the frequency of the graphics card.
(For more information, refer to the User Manual of the computer or the 
graphics card.) 
How can I change the resolution?
Windows XP: Change the resolution by selecting Control Panel → Appear-
ance and Themes → Display → Settings.
Windows ME/2000 : Change the resolution by selecting Control Panel → 
Appearance and Themes → Display → Settings.
(For more information, refer to the User Manual of the computer or the 
graphics card.)
How can I use the power saving function?
Windows XP: Configure it by selecting Control Panel → Appearance and 
Themes → Display  → Screen Saver Settingor configure it in the BIOS 
SETUP of the computer.
Windows ME/2000 : Configure it by selecting Control Panel → Appearance 
and Themes → Display  → Screen Saver Settingor configure it in the BIOS 
SETUP of the computer.
For more information, refer to the Windows user manual for the computer.
How can I clean the outer case/LCD Panel? Disconnect the power cord and then clean the monitor with a soft cloth, 
using either a plain water.
Do not leave any detergent or scratches on the case.
Do not let any water enter the monitor.
What is the difference between HDTV and 
SDTV?There are various types of digital TVs.
The most widely known types of digital TV are HDTV and SDTV. They are 
classified according to the screen quality and the video specifications.
• HDTV (High Definition TV):High screen quality.
• SDTV (Standard Definition TV):Common standard digital TV.
An SDTV has an aspect ratio of 4:3 which is the same as that of an analog 
TV. HDTV has an aspect ratio of 16:9 which is similar to a cinema screen. 
This provides a much better screen quality than SDTV.
Digital TV broadcasting in our country is ultimately orientated towards 
HDTV. (At present, all digital TVs from Samsung Electronics have the 16:9 
wide aspect ratio.)
Can I watch HD broadcasting with all digital 
TVs?You can receive all digital broadcasts, whether they are SD or HD, using 
any digital TV. However, you cannot enjoy HD programs, which are the 
highest quality digital TV programs, using an SD digital TV. 
(At present, all digital TVs from Samsung Electronics have the 16:9 wide 
aspect ratio.)
Can I watch digital TV broadcasting with an ana-
log TV?No.
The analog TV cannot interpret digital signals. Therefore, a digital TV is 
required to watch digital TV broadcasting.
Can I use my present antenna to receive digital 
broadcasting?As for existing analog TV, digital TV is designed so that digital broadcast-
ing signals are received via both indoor and outdoor antennas.
If signal reception is very good in your environment, you can watch digital 
broadcasts with your existing indoor antenna. If not, it is better to install an 
outdoor antenna.
 
						

							More Information6-1
6 More Information
6-1 Specifications
 Class B (Information Communication Equipment for Home Use) 
This device has been registered regarding EMI for home use (Class B). It may be used in all areas. (Class B equipment 
emits less electromagnetic waves than Class A equipment.)
 
MODEL NAMEP2470HDP2770HD
LCD PanelScreen Size 24 inches (61 cm) 27 inches (68 cm)
Display Area 531.36 mm (H) x 298.89 mm (V) 597.89 mm (H) X 336.31 mm(V)
Pixel Pitch 0.27675 mm (H) x 0.27675 mm (V) 0.3114 mm (H) x 0.3114 mm(V)
Synchroniza-
tionHorizontal Frequency 30 ~ 81 kHz
Vertical Frequency 56 ~ 75 Hz
Color 16.7M
ResolutionOptimal Resolution 1920 x 1080 @ 60 Hz 1920 x 1080 @ 60 Hz (RB)
Maximum Resolution 1920 x 1080 @ 60 Hz 1920 x 1080 @ 60 Hz (RB)
Input Signal, TerminatedRGB analog, DVI (Digital Visual Interface)
0.7 Vp-p ± 5 %
Separate Type H/V Sync, Composite
TTL Level (V high ≥ 2.0 V, V low ≤ 0.8 V)
Maximum Pixel Clock 162.000 MHz (Analog, Digital)
Power Voltage AC 100 - 240 V~ (+/- 10 %), 50/60 Hz ± 3 Hz
Dimension (Width x Height x Depth) / 
Weight593 x 377 x 66 mm (23.3 x 14.8 x 2.6 
inches) (Without Stand) / 5.7 kg (12.6 
Ibs)
593 x 436 x 190 mm (23.3 x 17.2 x 7.5 
inches) (With Stand) / 6.2 kg (13.7 Ibs)667 x 422 x 66 mm (26.3 x 16.6 x 2.6 
inches) (Without Stand) / 7.4 kg (16.3 
Ibs)
667 x 484 x 244 mm (26.3 x 19.1 x 9.6 
inches) (With Stand) / 8.2 kg (18.1 Ibs)
VESA Mounting Interface  100 mm x 100 mm(3.9 inches x 3.9 inches)
Tilt -2° ~ 22°
Environmental 
considerationsOperating Temperature : 50°F ~ 104°F (10°C ~ 40°C)
Humidity : 10 % ~ 80 %, non-condensing
Storage Temperature : -4°F ~ 113°F (-20°C ~ 45°C)
Humidity : 5 % ~ 95 %, non-condensing
 
						

							6-2More Information
6-2 Power Saving Function
This product provides a power saving function that automatically turns the screen off when the product is not used for a 
predetermined period of time to reduce power consumption. If the product enters power saving mode, the power LED turns to a 
different color to indicate that the product is in power saving mode. 
When the product is in power saving mode, the power is not turned off and you can turn the screen on again by pressing any key 
or clicking the mouse. However, the power saving function only works when the product is connected to a computer that provides 
the power saving function.
 If there is no power cut-off switch, the power consumption is 0 only when the power cord is disconnected.
 
POWER SAVING FUNCTIONNORMAL OPERATIONPOWER SAVING MODEPOWER OFF (POWER BUTTON)
Power LED On Blinks Off
Power 
ConsumptionP2470HD : 52 Watts
 less than 2 Watts  less than 1 Watts
P2770HD : 62 Watts
 
						

							More Information6-3
6-3 Contact SAMSUNG WORLDWIDE
 If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care center. 
NORTH AMERICA
U.S.A 1-800-SAMSUNG(726-7864) http://www.samsung.com/us
CANADA 1-800-SAMSUNG(726-7864)http://www.samsung.com/ca
MEXICO 01-800-SAMSUNG(726-7864) http://www.samsung.com/mx
LATIN AMERICA
ARGENTINA 0800-333-3733 http://www.samsung.com/ar
BRAZIL 0800-124-421
4004-0000http://www.samsung.com/br
CHILE 800-SAMSUNG(726-7864) http://www.samsung.com/cl
COLOMBIA 01-8000112112 
http://www.samsung.com/co
COSTA RICA 0-800-507-7267 http://www.samsung.com/latin
ECUADOR 1-800-10-7267 http://www.samsung.com/latin
EL SALVADOR 800-6225 http://www.samsung.com/latin
GUATEMALA 1-800-299-0013 http://www.samsung.com/latin
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NICARAGUA 00-1800-5077267 http://www.samsung.com/latin
PANAMA 800-7267 http://www.samsung.com/latin
PUERTO RICO 1-800-682-3180 http://www.samsung.com/latin
REP. DOMINICA 1-800-751-2676 http://www.samsung.com/latin
TRINIDAD & TOBAGO 1-800-SAMSUNG(726-7864) http://www.samsung.com/latin
VENEZUELA 0-800-100-5303 http://www.samsung.com/latin
EUROPE
AUSTRIA 0810 - SAMSUNG(7267864,€ 0.07/min) http://www.samsung.com/at
BELGIUM 02 201 2418 http://www.samsung.com/be (Dutch)
http://www.samsung.com/be_fr 
(French)
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DENMARK 8 - SAMSUNG (7267864) http://www.samsung.com/dk
EIRE 0818 717 100 http://www.samsung.com/ie
FINLAND 30 - 6227 515 http://www.samsung.com/fi
FRANCE 01 4863 0000 http://www.samsung.com/fr
GERMANY 01805 - SAMSUNG (7267864,€ 0.14/
Min)http://www.samsung.de
 
						

							6-3More Information
HUNGARY 06-80-SAMSUNG(726-7864)http://www.samsung.com/hu
ITALIA 800-SAMSUNG(726-7864)http://www.samsung.com/it
LUXEMBURG 02 261 03 710 http://www.samsung.com/lu
NETHERLANDS 0900 - SAMSUNG (0900-7267864) (€ 
0,10/Min)http://www.samsung.com/nl
NORWAY 3 - SAMSUNG (7267864) http://www.samsung.com/no
POLAND 0 801 1SAMSUNG (172678)
022 - 607 - 93 - 33http://www.samsung.com/pl
PORTUGAL 808 20 - SAMSUNG (7267864) http://www.samsung.com/pt
SLOVAKIA 0800-SAMSUNG(726-7864) http://www.samsung.com/sk
SPAIN 902 - 1 - SAMSUNG (902 172 678) http://www.samsung.com/es
SWEDEN 0771 726 7864 (SAMSUNG) http://www.samsung.com/se
SWITZERLAND 0848-SAMSUNG(7267864, CHF 0.08/
min)http://www.samsung.com/ch
U.K 0845 SAMSUNG (7267864) http://www.samsung.com/uk
CIS
BELARUS 810-800-500-55-500
ESTONIA 800-7267 http://www.samsung.com/ee
LATVIA 8000-7267 http://www.samsung.com/lv
LITHUANIA 8-800-77777 http://www.samsung.com/lt
MOLDOVA 00-800-500-55-500
KAZAKHSTAN 8-10-800-500-55-500 http://www.samsung.com/kz_ru
KYRGYZSTAN 00-800-500-55-500
RUSSIA 8-800-555-55-55 http://www.samsung.ru
TADJIKISTAN 8-10-800-500-55-500
UKRAINE 8-800-502-0000 http://www.samsung.com/ua
http://www.samsung.com/ua_ru
UZBEKISTAN 8-10-800-500-55-500 http://www.samsung.com/kz_ru
ASIA PACIFIC
AUSTRALIA 1300 362 603  http://www.samsung.com/au
CHINA 400-810-5858
010-6475 1880http://www.samsung.com/cn
HONG KONG 3698 - 4698 http://www.samsung.com/hk
http://www.samsung.com/hk_en/
INDIA 3030 8282
1800 110011
1-800-3000-8282http://www.samsung.com/in
INDONESIA 0800-112-8888 http://www.samsung.com/id
JAPAN 0120-327-527 http://www.samsung.com/jp
EUROPE
 
						

							More Information6-3
MALAYSIA 1800-88-9999 http://www.samsung.com/my
NEW ZEALAND 0800 SAMSUNG (0800 726 786) http://www.samsung.com/nz
PHILIPPINES 1-800-10-SAMSUNG(726-7864)
1-800-3-SAMSUNG(726-7864)
1-800-8-SAMSUNG(726-7864)
02-5805777http://www.samsung.com/ph
SINGAPORE 1800-SAMSUNG(726-7864) http://www.samsung.com/sg
THAILAND 1800-29-3232
02-689-3232http://www.samsung.com/th
TAIWAN 0800-329-999 http://www.samsung.com/tw
VIETNAM 1 800 588 889 http://www.samsung.com/vn
MIDDLE EAST & AFRICA
SOUTH AFRICA 0860-SAMSUNG(726-7864) http://www.samsung.com/za
TURKEY 444 77 11 http://www.samsung.com/tr
U.A.E 800-SAMSUNG(726-7864)
8000-4726http://www.samsung.com/ae
ASIA PACIFIC
 
						

							6-4More Information
6-4 Correct Disposal
CORRECT DISPOSAL OF THIS PRODUCT (WASTE ELECTRICAL & ELECTRONIC EQUIPMENT) - EUROPE ONLY
(Applicable in the European Union and other European countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic accessories 
(e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their work-
ing life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please 
separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of 
material resources.
Household users should contact either the retailer where they purchased this product, or their local government 
office, for details of where and how they can take these items for environmentally safe recycling. 
Business users should contact their supplier and check the terms and conditions of the purchase contract. This 
product and its electronic accessories should not be mixed with other commercial wastes for disposal.
CORRECT DISPOSAL OF BATTERIES IN THIS PRODUCT - EUROPE ONLY
(Applicable in the European Union and other European countries with separate battery return systems.)
This marking on the battery, manual or packaging indicates that the batteries in this product should not be dis-
posed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, 
Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 
2006/66. If batteries are not properly disposed of, these substances can cause harm to human health or the envi-
ronment.
To protect natural resources and to promote material reuse, please separate batteries from other types of waste 
and recycle them through your local, free battery return system.
 The rechargeable battery incorporated in this product is not user replaceable. For information on its 
replacement, please contact your service provider.