Samsung Syncmaster Ex1920 User Manual

							Troubleshooting5-2
The color is weird / The picture is displayed in black and white
Is the entire screen displayed in the same color as if viewing 
the screen through a cellophane paper? Check the cable connection to the computer.
Reinsert the graphics card into the computer completely.
Check if the  is set to .
Is the graphics card configured correctly? Set up the graphics card referring to the user manual. 
The display area suddenly moves to an edge or to the center.
Did you change the graphics card or the driver? Please press the [AUTO] button to run the auto adjustment 
function.
Did you change the resolution and frequency appropriate to 
the product?Set the resolution and the frequency to the appropriate values 
in the graphics card 
refer to the (Standard Signal Mode Table) 
Is the graphics card configured correctly? Set up the graphics card referring to the user manual. 
The pictures are out-of-focus.
Did you change the resolution and the frequency appropriate 
to the product?Set the resolution and the frequency to the appropriate values 
in the graphics card
refer to the (Standard Signal Mode Table) 
The color is displayed in 16 bit (16 colors). The color has been changed after changing the graphics card.
Did you install the device driver for the product? Windows XP : Set the color again by selecting Control Panel 
→ Display → Settings.
Windows Vista : Change the color settings by selecting ” Con-
trol Panel” → “Appearance and Personalization”→”Personal-
ization”→” Resolution”.
Windows 7
 : Change the color settings by selecting “Control 
Panel” → “Personalization
”→”Display”→”Change display set-
tings”
→”Advanced settings”→”Monitor”.
Is the graphics card configured correctly? Configure the color again in accordance with the new graph-
ics card driver. 
When I connect the monitor, the Unknown monitor, Plug&Play (VESA DDC) monitor found message is displayed.
Did you install the device driver for the product? Install the device driver referring to the descriptions about the 
driver installation.
Check if all the Plug&Play (VESA DDC) functions are sup-
ported referring to the User Manual of the graphics card.Install the device driver referring to the descriptions about the 
driver installation.
When I look at the exterior edges of the product, small alien substances appear on it. 
Since this product is designed so that the color has a soft appearance by coating it with a transparent material over the black 
edges, such things may be seen. This is not a defect of the product.
A “beep, beep” sound is heard when booting the computer.
If the beep sound is generated 3 or more times when booting up the computer, please request service for the computer.
WHEN USING THE PRODUCT WITH A COMPUTER WHICH SUPPORTS THE HDCP (HIGH-BANDWIDTH DIGITAL 
CONTENT PROTECTION) FUNCTION AND THE HDCP FUNCTION DOES NOT WORK PROPERLY, PLEASE CHANGE 
THE RELEVANT SETTING AS FOLLOWS:
Change the setting to enable the HDCP function to work properly.
Changing the setting: [MENU] ->  ->  ->  
In this case, the monitors screen size is enlarged. To change the enlarged screen size, change the relevant setting as follows:
Changing the setting: [MENU] ->  ->  -> 
 
						

							Troubleshooting5-3
5-3 FAQ
FAQ!PLEASE TRY THE FOLLOWING!
How can I change the frequency of the video signal? You have to change the frequency of the graphics card.
(For more information, refer to the User Manual of the com-
puter or the graphics card.)
How can I change the resolution? Windows XP : Change the resolution by selecting Control 
Panel 
→ Appearance and Themes → Display → Settings.
Windows Vista : Change the resolution by selecting “Control 
Panel”→ “Appearance and Personalization”→
“Personalization”→ “Resolution”.
Windows 7 : Change the resolution by selecting “Control 
Panel”→ “Personalization”→ “Display”→ “Adjust 
resolution”.
(For more information, refer to the User Manual of the com-
puter or the graphics card.)
How can I use the power saving function?
Windows XP : Configure it by selecting Control Panel 
→ 
Appearance and Themes 
→ Display  → Screen Saver Set-
ting or configure it in the BIOS Setup of the computer.
Windows Vista : Change settings by selecting “Control 
Panel”→ “Appearance and Personalization”→
“Personalization”→ “Screen Saver”. You can also use 
the BIOS SETUP menu on the PC.
Windows 7 : Change settings by selecting “Control Panel”
→“Personalization”→ “Screen Saver”. You can also 
use the BIOS SETUP menu on the PC.
(For more information, refer to the User Manual of the com-
puter or the graphics card.)
 
						

							More Information6-1
6 More Information
6-1 Specifications
 Design and specifications are subject to change without prior notice.  Class B (Information Communication equipment for residential use)
This device has been registered regarding EMI for home use (Class B). It may be used in all areas. (Class B equipment 
emits less electromagnetic waves than Class A equipment.)
 
MODEL NAMEB1740R/B1740RX
Panel
Size 17 inches (43 cm)
Display area 337.92 mm (H) x 270.336 mm (V) 
Pixel Pitch 0.264 mm (H) x 0.264 mm (V)
Synchroniza-
tionHorizontal 30 ~ 81 kHz
Vertical 56 ~ 75 Hz
Display Color 16.7 M
ResolutionOptimum resolution 1280 x 1024 @60Hz
Maximum resolution 1280 x 1024 @75Hz
Input Signal, TerminatedRGB Analog, DVI(Digital Visual Interface) Compliant Digital RGB
0.7 Vp-p ± 5%
separate H/V sync, Composite, SOG
TTL level (V high ≥ 2.0V, V low ≤ 0.8V)
Maximum Pixel Clock 135 MHz  (Analog, Digital)
Power SupplyThis product supports 100 – 240 V. Since the standard voltage may differ from 
country to country, please check the label on the back of the product.
Signal Cable15pin-to-15pin D-sub cable,  Detachable
DVI-D to DVI-D connector,  Detachable
Dimensions (WxHxD) / Weight (HAS stand)373.5 x 314.5x 68mm ( 14.7 x 12.4 x 2.7 inches) (Without Stand)
373.5 x 330.4 x 190.0mm ( 14.7 x 13.0 x 7.5 inches) / 4.3 kg ( 9.5  Ibs) (With 
Stand)
Environmen-
tal consider-
ationsOperatingTemperature : 50°F ~ 104°F (10°C ~ 40°C)
Humidity :10 % ~ 80 %, non-condensing
StorageTemperature : -4°F ~ 113°F (-20°C ~ 45°C)
Humidity : 5 % ~ 95 %, non-condensing
Tilt -5°~22°
 
						

							More Information6-2
6-2 Power Saving Function
This monitor has a built-in power management system called PowerSaver. This system saves energy by switching your monitor 
to low-power mode when it has not been used for a certain amount of time. The monitor automatically returns to normal operation 
when you press a key on the keyboard. For energy conservation, turn your monitor OFF when it is not needed, or when leaving it 
unattended for long periods. The PowerSaver system operates with a VESA DPM compliant video card installed in your 
computer. Use the software utility installed on your computer to set up this feature.
 If there is no power cut-off switch, the power consumption is 0 only when the power cord is disconnected.
 
STATENORMAL OPERATIONPOWER SAVING MODEPOWER OFF
Power Indicator On Blinking Off
Power Consumption 20 WLess than 
0.3 wattsLess than 
0.3 watts
 
						

							More Information6-3
6-3 Specifications
 Design and specifications are subject to change without prior notice.  Class B (Information Communication equipment for residential use)
This device has been registered regarding EMI for home use (Class B). It may be used in all areas. (Class B equipment 
emits less electromagnetic waves than Class A equipment.)
 
MODEL NAMEB1940M/B1940MX
Panel
Size 18.5 inches (47 cm)
Display area 409.8 mm (H) x 230.4 mm (V) 
Pixel Pitch 0.300 mm (H) x 0.300 mm (V)
Synchroniza-
tionHorizontal 30 ~ 81 kHz
Vertical 56 ~ 75 Hz
Display Color 16.7 M
ResolutionOptimum resolution 1366 x 768 @60Hz
Maximum resolution 1366 x 768 @75Hz
Input Signal, TerminatedRGB Analog, DVI(Digital Visual Interface) Compliant Digital RGB
0.7 Vp-p ± 5%
separate H/V sync, Composite, SOG
TTL level (V high ≥ 2.0V, V low ≤ 0.8V)
Maximum Pixel Clock 137 MHz  (Analog, Digital)
Power SupplyThis product supports 100 – 240 V. Since the standard voltage may differ from 
country to country, please check the label on the back of the product.
Signal Cable15pin-to-15pin D-sub cable,  Detachable
DVI-D to DVI-D connector,  Detachable
Audio Signal
Audio Input 1pin, PC Audio Signal Input
Audio Output 1pin, Earphone Connector
Speaker 1Watt x 2
Dimensions (WxHxD) / Weight (HAS stand)443.4 x 272.5 x 69.5 mm ( 17.5 x 10.7 x 2.7 inches) (Without Stand)
443.4 x 323.7 x 190 mm ( 17.5 x 12.7 x 7.5 inches) / 4.3 kg ( 9.5  Ibs) (With 
Stand)
Environmen-
tal consider-
ationsOperatingTemperature : 50°F ~ 104°F (10°C ~ 40°C)
Humidity :10 % ~ 80 %, non-condensing
StorageTemperature : -4°F ~ 113°F (-20°C ~ 45°C)
Humidity : 5 % ~ 95 %, non-condensing
Tilt -5°~22°
 
						

							More Information6-4
6-4 Power Saving Function
This monitor has a built-in power management system called PowerSaver. This system saves energy by switching your monitor 
to low-power mode when it has not been used for a certain amount of time. The monitor automatically returns to normal operation 
when you press a key on the keyboard. For energy conservation, turn your monitor OFF when it is not needed, or when leaving it 
unattended for long periods. The PowerSaver system operates with a VESA DPM compliant video card installed in your 
computer. Use the software utility installed on your computer to set up this feature.
 If there is no power cut-off switch, the power consumption is 0 only when the power cord is disconnected.
 
STATENORMAL OPERATIONPOWER SAVING MODEPOWER OFF
Power Indicator On Blinking Off
Power Consumption 22 WLess than 
0.3 wattsLess than 
0.3 watts
 
						

							More Information6-5
6-5 Specifications
 Design and specifications are subject to change without prior notice.  Class B (Information Communication equipment for residential use)
This device has been registered regarding EMI for home use (Class B). It may be used in all areas. (Class B equipment 
emits less electromagnetic waves than Class A equipment.)
 
MODEL NAMEB1940ER
Panel
Size 19 inches (48 cm)
Display area 376.32 mm (H) x 301.056 mm (V) 
Pixel Pitch 0.294 mm (H) x 0.294 mm (V)
Synchroniza-
tionHorizontal 30 ~ 81 kHz
Vertical 56 ~ 75 Hz
Display Color 16.7 M
ResolutionOptimum resolution 1280 x 1024 @60Hz
Maximum resolution 1280 x 1024 @75Hz
Input Signal, TerminatedRGB Analog, DVI(Digital Visual Interface) Compliant Digital RGB
0.7 Vp-p ± 5%
separate H/V sync, Composite, SOG
TTL level (V high ≥ 2.0V, V low ≤ 0.8V)
Maximum Pixel Clock 135 MHz  (Analog, Digital)
Power SupplyThis product supports 100 – 240 V. Since the standard voltage may differ from 
country to country, please check the label on the back of the product.
Signal Cable15pin-to-15pin D-sub cable,  Detachable
DVI-D to DVI-D connector,  Detachable
Dimensions (WxHxD) / Weight (HAS stand)417.2 x 344.9 x 70.5 mm ( 16.4 x 13.6 x 2.8 inches) (Without Stand)
417.2 x 389.7 x 220 mm ( 16.4 x 15.3 x 8.7 inches) / 4.8 kg ( 10.6  Ibs) (With 
Stand)
Some Europe Area:417.2 x 379.7 x 220 mm ( 16.4 x 14.9 x 8.7 inches) / 4.8 kg ( 
10.6 Ibs) (With Stand)
Environmen-
tal consider-
ationsOperatingTemperature : 50°F ~ 104°F (10°C ~ 40°C)
Humidity :10 % ~ 80 %, non-condensing
StorageTemperature : -4°F ~ 113°F (-20°C ~ 45°C)
Humidity : 5 % ~ 95 %, non-condensing
Tilt -5°~22°
 
						

							More Information6-6
6-6 Power Saving Function
This monitor has a built-in power management system called PowerSaver. This system saves energy by switching your monitor 
to low-power mode when it has not been used for a certain amount of time. The monitor automatically returns to normal operation 
when you press a key on the keyboard. For energy conservation, turn your monitor OFF when it is not needed, or when leaving it 
unattended for long periods. The PowerSaver system operates with a VESA DPM compliant video card installed in your 
computer. Use the software utility installed on your computer to set up this feature.
 If there is no power cut-off switch, the power consumption is 0 only when the power cord is disconnected.
 
STATENORMAL OPERATIONPOWER SAVING MODEPOWER OFF
Power Indicator On Blinking Off
Power Consumption 22 WLess than 
0.3 wattsLess than 
0.3 watts
 
						

							More Information6-7
6-7 Specifications
 Design and specifications are subject to change without prior notice.  Class B (Information Communication equipment for residential use)
This device has been registered regarding EMI for home use (Class B). It may be used in all areas. (Class B equipment 
emits less electromagnetic waves than Class A equipment.)
 
MODEL NAMEB1940R/B1940RX
Panel
Size 19 inches (48 cm)
Display area 376.32 mm (H) x 301.056 mm (V) 
Pixel Pitch 0.294 mm (H) x 0.294 mm (V)
Synchroniza-
tionHorizontal 30 ~ 81 kHz
Vertical 56 ~ 75 Hz
Display Color 16.7 M
ResolutionOptimum resolution 1280 x 1024 @60Hz
Maximum resolution 1280 x 1024 @75Hz
Input Signal, TerminatedRGB Analog, DVI(Digital Visual Interface) Compliant Digital RGB
0.7 Vp-p ± 5%
separate H/V sync, Composite, SOG
TTL level (V high ≥ 2.0V, V low ≤ 0.8V)
Maximum Pixel Clock 135 MHz  (Analog, Digital)
Power SupplyThis product supports 100 – 240 V. Since the standard voltage may differ from 
country to country, please check the label on the back of the product.
Signal Cable15pin-to-15pin D-sub cable,  Detachable
DVI-D to DVI-D connector,  Detachable
Dimensions (WxHxD) / Weight (HAS stand)417.2 x 344.9 x 70.5 mm ( 16.4 x 13.6 x 2.8 inches) (Without Stand)
417.2 x 389.7 x 220 mm ( 16.4 x 15.3 x 8.7 inches) / 4.8 kg ( 10.6  Ibs) (With 
Stand)
Some Europe Area:417.2 x 379.7 x 220 mm ( 16.4 x 14.9 x 8.7 inches) / 4.8 kg ( 
10.6 Ibs) (With Stand)
Environmen-
tal consider-
ationsOperatingTemperature : 50°F ~ 104°F (10°C ~ 40°C)
Humidity :10 % ~ 80 %, non-condensing
StorageTemperature : -4°F ~ 113°F (-20°C ~ 45°C)
Humidity : 5 % ~ 95 %, non-condensing
Tilt -5°~22°
 
						

							More Information6-8
6-8 Power Saving Function
This monitor has a built-in power management system called PowerSaver. This system saves energy by switching your monitor 
to low-power mode when it has not been used for a certain amount of time. The monitor automatically returns to normal operation 
when you press a key on the keyboard. For energy conservation, turn your monitor OFF when it is not needed, or when leaving it 
unattended for long periods. The PowerSaver system operates with a VESA DPM compliant video card installed in your 
computer. Use the software utility installed on your computer to set up this feature.
 If there is no power cut-off switch, the power consumption is 0 only when the power cord is disconnected.
 
STATENORMAL OPERATIONPOWER SAVING MODEPOWER OFF
Power Indicator On Blinking Off
Power Consumption 22 WLess than 
0.3 wattsLess than 
0.3 watts