Samsung Syncmaster 971p Quick Start Guide

							 
About : It shows the version and copyright of MagicRotation program. 
 
 
 
Exit : It exits from MagicRotation program. 
 
 
 
Overview | Interface |
Troubleshooting 
 
 
 
Troubleshooting 
 
 
  
 
Before You Call Technical Su
pport  
zMagicRotation Software works with the installed Display Driver supplied by your Graphic 
Card Vendor to provide screen rotation capabilities. If the installed Display Driver is 
working incorrectly or has bugs in it, then these bugs would still exist even after 
MagicRotation Software is installed. 
Any incorrect/random behaviour resulting due to problems in the installed Display Driver 
are not due to MagicRotation Software. 
 
In order to verify if a problem exists in the installed Display Driver , you can perform the 
following diagonostic steps : 
 
1. Check if the problem is occuring in both 0 orientation (Landscape mode) and 90 
orientation (Portarit mode). 
2. Check if the problem occurs with different color depths (8/16/32 bits per pixel) and 
different resolution modes (800 x 600, 1024 x 768). 
3. Check if the problem occurs without installing MagicRotation Software.  
 
 
If the problem is repeating in any/all of the following scenarios then it may be the problem 
with your installed Display Driver : 
 
In order to correct the problem you need to perform the following steps : 
 
1. Uninstall MagicRotation Software.  
2. Obtain the latest Display Driver from your Graphic Card Vendor. 
The latest Display Driver from (ATI, NVIDIA, MATROX, INTEL, etc.) are easily 
available for download from their respective websites.  
3. Install the latest Display Driver  
4. Install MagicRotation Software. In most of the cases this should correct the problem. 
 
 
zMagicRotation may not work in case monitor is replaced or driver of graphic card is updated 
while MagicRotation is operating. 
If so, please restart the system. 
 
 
zVisit the MagicRotation website for technical support for MagicRotation, FAQs (questions 
and answers) and software upgrades.  
 
 
						

							    
 
  
 
Check List  
Before calling for servic e, check the information in this section to see if you can remedy any 
problems yourself. If you do  need assistance, please call the phone number on the 
Information section or contact your dealer .
 
 
Symptom Check List Solutions
No images on the 
screen. I cannot turn 
on the monitor. Is the power cord 
connected properly?
Check the power cord connection and supply.
Can you see  No 
Connection Check 
Signal Cable  on the 
screen?  (When connecting DVI-A to D-SUB Cable)
 
Check the signal cable connection. 
(When connecting DVI cable)  
If you still see an erro r message on the screen 
when the monitor is connected properly, check to 
see if the monitor status is set to analog.  
Make sure that your  monitor checks the input 
signals again by using the input source 
functionalities provided on the right and left.
If the power is on, 
reboot the computer to 
see the initial screen
(the login screen), 
which can be seen.  If the initial screen (the login screen) appears, 
boot the computer in the applicable mode (the 
safe mode for Windows ME/XP/2000) and then 
change the frequency of the video card. 
(Refer to the 
Preset Timing Modes ) 
Note: If the initial screen (the login screen) does 
not appear,  contact the Service Center or your 
dealer .  
Can you see  Not 
Optimum Mode, 
Recommended 
Mode 1280 x 1024 60 
Hz  on the screen?  You can see this message when the signal from 
the video card 
exceeds the maxi mum resolution 
and frequency that the monitor can properly 
handle. 
Adjust the maximum resolution and frequency 
that the monitor can properly handle. 
There is no image on 
the screen.  The monitor is in PowerSaver mode. 
Press any key on the keyb
oard to activate the 
monitor and restore the image on the screen. 
If this still does not work, start the input source 
functionalities provided on the right and left of 
your monitor, or try to move the mouse or press 
 
						

							some keys on the keyboard. 
Is the monitor 
connected using the 
DVI cable? You may get a blank screen if you boot the 
system before you connect
 the DVI cable, or 
disconnect and then reconnect the DVI cable 
while the system is running as certain types of 
graphic cards do not se nd out video signals. 
Connect the DVI cable and then reboot the 
system.
The screen shows 
strange colors or just 
black and white. Is the screen 
displaying only one 
color as if looking at 
the screen through a 
cellophane paper? Check the signal cable connection. Make sure 
the video card is
 fully inserted in its slot.
Have the screen colors 
become strange after 
running a program or 
due to a crash 
between applications? Reboot the computer.
Has the video card 
been set properly? Set the video card by referring to the video card 
manual. 
The screen suddenly 
has become 
unbalanced. Have you changed the 
video card or the 
driver?Adjust screen image position and size using the 
MagicTune™ program.
Have you adjusted the 
resolution or frequency 
to the monitor? Adjust the resolution and frequency at the video 
card.  
(Refer to the 
Preset Timing Modes ).
The screen can be unbalanc ed due to the cycle of the video card signals. 
Readjust position by referring to the MagicTune™ program.
The screen is out of 
focus. Have you adjusted the 
resolution or frequency 
on the monitor?Adjust the resolution and frequency of the video 
card. 
(Refer to the 
Preset Timing Modes ).
There are only 16 
colors shown on the 
screen. 
The screen colors 
have changed after 
changing the video 
card. Have the Windows 
colors been set 
properly? 
Windows ME/2000/XP: 
Set the colors properly at the 
Control Panel →
 
Display  →
 Settings . 
Has the video card 
been set properly? Set the video card by referring to the video card 
manual. 
There is a message 
that reads 
Unrecognized 
monitor, Plug & Play 
(VESA DDC) monitor 
found.  Have you installed the 
monitor driver?
Install the monitor driver according to the  Driver 
Installation  Instructions .
See the video card 
manual to see if the 
Plug & Play (VESA 
DDC) function can be 
supported. 
Check when 
MagicTune™ does not 
function properly.  MagicTune™ feature 
is found only on PC 
(VGA) with Window 
OS that supports Plug 
and Play.* To check whether your PC is available for 
MagicTune™ feature, follow the  
  steps below (When Windows is XP);  
 
Control Panel -> Perfo
rmance and Maintenance -
> System -> Hardware  -> Device Manager -> 
Monitors -> After deleting Plug and Play monitor, 
find Plug and Play monitor by searching new 
Hardware. 
MagicTune™ is an additional software for the 
monitor. Some graphic cards may not support 
your monitor. When you have a problem with the 
graphic card, visit our  website to check the 
compatible graphic card list provided. 
http://www.samsung.com/monitor/magictune
MagicTune™ doesnt  Have you changed  Download the latest program. The program can 
 
						

							 
work properly. your PC or video graphic card?be downloaded 
http://www.samsung.com/monitor/magictune
.
Visit our website and download the installation software for MagicTune™ MAC.
 
 
 
 Check the following items if there is trouble with the monitor.  
1. Check if the power cord and the video cables are properly connected to the computer.  
2. Check if the computer beeps more than 3 times when booting.  (If it does, request an after-service for the main board of the computer.)  
3. If you installed a new video card or if you assembled the PC, check if the installed the adapter (video) driver and the monitor driver.  
4. Check if the scanning ratio of the video screen is set at 56 Hz ~ 75 Hz.   (Do not exceed 75 Hz when using the maximum resolution.)  
5. If you have problems in installing the adapter (video) driver, boot the computer in Safe Mode,  remove the Display Adapter at the  Control Panel→
System →
Device Administrator  and then 
reboot the computer to reinstall the adapter (video) driver.  
 
 If problems repeatedly occur,  contact an authorized service center .
 
 
 Q & A  
Question Answer  
How can I change the 
frequency? Frequency can be changed by reconfiguring the video card.  
 
Note that video card support can vary, depending on the version 
of the driver used. (Refer to the computer or the video card 
manual for details.) 
How can I adjust the resolu tion? Windows ME/XP/2000 :  Set the resolution at the 
Control 
Panel →
Display →
Settings .  
 
* Contact the video card manufacturer for details.
How can I set the Power Saving 
function? Windows ME/XP/2000 : Set the fu
nction at BIOS-SETUP of the 
computer or the screen saver. (Refer to Windows/Computer 
Manual).  
How can I clean the outer 
case/LCD Panel? Disconnect the power cord and then clean the monitor with a soft 
cloth, using either a cleaning solution or plain water.  
 
Do not leave any remains of the detergent nor scratch the case. 
Do not allow any water to go inside the monitor. 
The edges of the monitors 
transparent case are shown 
with white stains. This phenomenon is the light reflection of the transparent case. 
(Prism Effect) The monitor can be seen differently by the angle of 
the monitor or the direction or strength of the outside light. (Cover 
the top of the transparent case with your fingers. The stain might 
be disappeared.) 
 
 
 Self-Test Feature Check  
Self-Test Feature Check   |  Warning Messages   |  Environment   |  Useful Tips
 
Your monitor provides a self test feature that allows you to check whether your monitor is 
functioning properly.  
 
 
 
						

							 
   Self-Test Feature Check 
 
1. Turn off both your computer and the monitor.  
2. Unplug the video cable from the back of the computer.  
3. Turn on the monitor.  
If the monitor is functioning properly, you will see a box in the illustration below.  
 
 
 
This box appears during normal operation if the video cable becomes disconnected or 
damaged. 
 
4. Turn off your monitor and reconnect the video ca ble; then turn on both your computer and the 
monitor.  
If your monitor screen remains blank after using the previous procedure, check your video 
controller and computer system; your  monitor is functioning properly. 
 
 
 Warning Messages  
  If there is something wrong with the input signal, the message below appears on the screen 
or the screen goes blank although the power indicator LED is still on. The message may 
indicate that the monitor is out of scan range  or that you need to check the signal cable. 
 
   
 Environment  
 
The location and the position of the monitor may influence the quality and other 
features of the monitor. 
1. If there are any sub woofer speakers near  the monitor, unplug and relocate the woofer 
to another room.  
2. Remove all electronic devices such as ra dios, fans, clocks and telephones that are 
within 3 feet (one meter) of the monitor. 
   
 Useful Tips 
 
zA monitor recreates visual signals received from  the computer. Therefore, if there is trouble with 
the computer or the video card, this can cause the monitor to become blank, have poor coloring, 
noise, video mode not supported, etc. In this ca se, first check the source of the problem, and 
then contact a service center or your dealer. 
 
zJudging the monitors working condition  
If there is no image on the screen or a  Not Optimum Mode,Recommended Mode 1280 x 
1024 60 Hz  message comes up, disconnect the cable from the computer while the monitor is 
still powered on. 
{If there is a message coming up on the screen  or if the screen goes white, this means the 
monitor is in working condition.  
{In this case, check the  computer for trouble.  
 
						

							    
 
 
 General  
General
Model Name SyncMaster 971P
LCD Panel
Size 19 Diagonal (48 cm)
Display area 376.32 mm (H) x 301.056 mm (V)
Pixel Pitch 0.294 mm (H) x 0.294 mm (V)
Type a-si TFT active matrix
Synchronization
Horizontal 30 ~ 81 kHz 
Vertical 56 ~ 75 Hz 
Display Color
16.7 M Colors 
Resolution
Optimum resolution 1280 x 1024@60 Hz
Maximum resolution 1280 x 1024@75 Hz
Input Signal, Terminated
RGB Analog, DVI(Digital Visual Interface) Compliant Digital RGB  
0.7 Vp-p±5 %, positive bright 75  Ω±10 % 
Separate H/V sync, Composite, SOG, TTL level, positive or negative
Maximum Pixel Clock
140 MHz 
Power Supply
AC 100 - 240 VAC +/-10 %, 60/50 Hz ± 3 Hz
Signal Cable
DVI-A to D-SUB Cabl e , Detachable, 1.8 m 
DVI-I to DVI-I connector,  Detachable, 2.0 m (Option)
Power Consumption
 
						

							Less than 36 W 
Dimensions (WxDxH)/ Weight
423 x 228 x 433 mm(16.7 x 9 x 17 inch) / 6 kg 
348 x 425 x 72 mm(13.7 x 16.7 x 2.8 inch) / 6 kg (When the stand is foldded) 
Environmental considerations
Operating Temperature: 32 °F ~ 122 °F(0 °C ~ 50 °C)  
Humidity: 20 % ~ 95 %, non-condensing
Storage Temperature: -4 °F ~49 °F (-20 °C ~ 65 °C)  
Humidity: 5 % ~ 95 %, non-condensing
Plug and Play Capability
This monitor can be installed on any Plug & Play compatible system. Interaction of the monitor and 
computer systems will provide the best operating conditions and monitor settings. In most cases, 
monitor installation will proceed automatically, unless the user wishes to select alternate settings.
Dot Acceptable
TFT LCD panel manufactured by using advanced semiconductor technology with precision of 1ppm
(one millionth) above is used for this product. But the pixels of RED, GREEN, BLUE and WHITE 
color seem to be bright sometimes or some of black pixels could be seen. This is not from bad 
quality and you can use it without uneasiness.  
 
zFor example, the number of TFT LCD sub pixels that is contained in this product are 3,932,160.  
Note: Design and specifications are subject to change without prior notice.
Class B Equipment (Information Communication equipment for residential use) 
This product complies with the Electromagnetic Compatibility Directives for residential use and can 
be used in all areas including common residential areas.  
(Class B equipment emits less electromagnetic waves than Class A equipment.) 
 
 
 
 PowerSaver  
This monitor has a built-in power management system called PowerSaver. This system saves energy 
by switching your monitor into a low-power mode when it has not been used for a certain amount of 
time. The monitor automatically returns to normal operation when you press a key on the keyboard. For 
energy conservation, turn your monitor OFF when it is not needed, or when leaving it unattended for 
long periods. The PowerSaver system operates with a VESA DPMS compliant video card installed in 
your computer. Use a software utility installed on your computer to set up this feature. 
 
State 
Normal Operation 
Power saving mode Power off 
EPA/ENERGY 2000 
Power Indicator Blue Black Black
Power Consumption Less than 36 WLess than 1 W 
(Off-mode)Less than 1 W
 
This monitor is EPA ENERGY STAR® compliant and ENERGY2000 
compliant when used with a computer equipped with VESA DPMS 
functionality. 
As an ENERGY STAR
® Partner, SAMSUNG has determined that this 
product meets the ENERGY STAR® guidelines for energy efficiency.
 
 
 
						

							   
 
 
 
Preset Timing Modes  
If the signal transferred from the computer is th e same as the following Preset Timing Modes, the 
screen will be adjusted automatically (Exception : 640 x 480/60 Hz, 720 x 400/70Hz, 800 x 600/60 
Hz) However, if the signal differs, the screen may go blank while the power LED is on. Refer to the 
video card manual and adjust the screen as follows. 
 
Table 1. Preset Timing Modes 
Display Mode Horizontal 
Frequency 
(kHz) Vertical 
Frequency 
(Hz)  Pixel Clock 
(MHz)  Sync Polarity 
(H/V)
IBM, 640 x 350 31.469 70.086 25.175 +/-
IBM, 640 x 480 31.469 59.940 25.175 -/-
IBM, 720 x 400 31.469 70.087 28.322 -/+
MAC, 640 x 480 35.000 66.667 30.240 -/-
MAC, 832 x 624 49.726 74.551 57.284 -/-
MAC, 1152 x 870  68.681 75.062 100.00 -/- VESA, 640 x 480 37.861 72.809 31.500 -/-
VESA, 640 x 480 37.500 75.000 31.500 -/-
VESA, 800 x 600 35.156 56.250 36.000 -/-
VESA, 800 x 600 37.879 60.317 40.000 +/+
VESA, 800 x 600 48.077 72.188 50.000 +/+
VESA, 800 x 600 46.875 75.000 49.500 +/+
VESA, 1024 x 768 48.363 60.004 65.000 -/-
VESA, 1024 x 768 56.476 70.069 75.000 -/-
VESA, 1024 x 768 60.023 75.029 78.750 +/+
VESA, 1152 x 864 67.500 75.000 108.00 +/+
VESA, 1280 x 960 60.000 60.000 108.00 +/+
VESA, 1280 x 1024  63.981 60.020 108.00 +/+
VESA, 1280 x 1024 79.976 75.025 135.00 +/+
Horizontal Frequency
The time to scan one line connecting  the right edge to the left edge of 
the screen horizontally is called Horizontal Cycle and the inverse 
number of the Horizontal Cycle is called Horizontal Frequency. Unit: 
kHz  
 
Vertical Frequency
Like a fluorescent lamp, the screen has to repeat the same image 
many times per second to display an image to the user. The 
frequency of this repetition is called Vertical Frequency or Refresh 
Rate. Unit: Hz 
 
						

							    
 
 
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If you have any questions or comments relating to Samsung products, please 
contact the SAMSUNG customer care center.   
 
 
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