Samsung Svmi 4 User Guide
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Message Forwarding Options If option [6] is selected from the message play menu, you will be given the option to Forward this message to another subscriber. The subscriber can be selected by dialing the mailbox number (nnn), using the directory service (#) or you may also add comments and leave it as a memo to yourself (##). The SEND and Copy Service (option [6]) allows a user to send copies of a mes- sage to multiple recipients easily. A different introduction message may be left for each recipient. Message Forwarding Options - Page 8
Sending Messages Press 2 from the Main Menu. Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: 1Select the recipient. 2Record the message. 3Follow instructions to review, continue, re record or accept it or continue sending it to other subscribers using the send then copy option. Sending Messages - Page 9
Personal Greetings To set personal mailbox greeting press [5] from the Main Menu. Your personal greeting will be played every time someone reaches your mailbox. A typical text for a personal greeting message is: Hi, this is ........ sorry I cant take your call right now. Please leave your name and number and I will get back to you as soon as I can. Follow the instructions to record your greeting message. When you are done After recording your message, you will be able to listen to the message you recorded, save the message you recorded, and return to the previous menu, record the message again, or exit without saving the message. Personal Greetings - Page 10
Mailbox Administration The Mailbox Administration menu is used to turn on and off your pager notifica- tion, message alert options and other sent message control features. Message Alert When this function is activated, the SVMi-4 will call any outside or inside tele- phone number after each message is left in your voice mailbox. To hear your message at the remote location, pick up the telephone and enter your access code. From the mailbox main menu press 6 for mailbox administration. Press 1 for message alert. 2 options are available to you. Press 1 to toggle message alert on and off. Press 2 to set the destination phone number. Pager Notification When this function is activated, the SVMi-4 will call your beeper service and notify you after each message is left in your voice mailbox. Mailbox Administration - Page 11
From the mailbox main menu press 6 for mailbox administration. Press 2 for pager notification. Only one option is available to you. Press 1 to toggle pager notification on and off. *Your pager number must be programmed by the system administrator. Undelete When this function is activated, the SVMi-4 will allow you to undelete any mes- sages that you have recently deleted (up to 3 am the following morning). From the mailbox main menu press 6 for mailbox administration. Press 3 for pager notification. Deleted voice mail messages are temporarily stored in memory until 3AM the following day. Select this option to recover (undelete) previously deleted messages during this period of time. Mailbox Administration - Page 12
Undelivered Retrieval When this function is activated, the SVMi-4 will allow you to recall any mes- sages you have sent that have not yet been picked up by the recipient. From the mailbox main menu press 6 for mailbox administration. Press 4 for undelivered messages. This useful feature will allow you to cancel any messages that have not yet been picked up by the recipient. Mailbox Administration - Page 13
Personal Services The Personal Administration menu is used to set your password and record your name. Setting your Password From the main mailbox menu press #. Press 1. The current password will be played and you will have the chance to change it. Recording your Name Use this option to record your name. Your recorded name is played in several different situations. It is important to record your name for proper operation of the SVMi-4 system. From the main mailbox menu press #. Press 2. The current name will be played and you will have the chance to change it. Personal Services - Page 14
Keyset User Features The following options are available if you have a DCS keyset. They require setup by the system administrator. Message Waiting Lights When a new message is left in your mailbox, the voice mail message light on your keyset will flash. Press this flashing key and follow the prompts to retrieve messages. Answer Machine Emulation If you have an Answer Machine Emulation key programmed on your keyset, you can use it to monitor calls going to your voice mail, and optionally answer them. The operation of this feature is similar to screening a call on a home answering machine. Your keyset must be set to forward on no answer to voice mail. After ringing your station the caller will be connected to voice mail and hear your personal greeting before leaving a message. During this time you will be monitoring the connection between the caller and your voice mail box. You can pick up the call at any time or ignore it. Keyset User Features - Page 15
To activate this feature press the AMEkey. It will light and the feature is set. Press again to turn off. If this key is pressed while a station is ringing (during forward no answer), the feature will be turned on for the current call only. While the caller is leaving a message or ringing you may: Press [#] to immediately put the caller in your voice mailbox and monitor it. Press [✱ ✱ ] to immediately disconnect your station. The caller continues to leave a message normally. Pick up the handset and monitor privately. Press ANS / RLS to answer the call (using the handset or speaker). NOTE: If you do not want to hear your personal greeting during this process you can select AME BGM in your keyset MMC 110. This will play background music at your keyset instead of your personal greeting. AME Password If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left. This will prevent unautho- rized people from listening to messages being left for you. Keyset User Features - Page 16
If the password option is turned on, while a message is being left, press the flashing AME light and enter your station password (not your SVMi-4 password). You will then hear the message being left. Shortcuts Calling Calling a station that is busy or does not answer you can press [#] to immedi- ately send the call to the called parties mailbox. Being Called If your phone rings and you want to send the caller directly to your mailbox, simply press [#]. Direct Messaging # + DSS To make it easy to leave messages for others in your office without having to dial their extension number first, keyset users may simply dial # plus a mailbox (extension) number and leave a message directly. If you dial a busy extension press # to connect directly with the mailbox. Self Memo # + # Pressing ## will leave a message in your own mailbox. Keyset User Features - Page 17