Samsung Smart Center General Description Manual

6.5 Auto-Report Scheduling
The Report scheduler, allows simple or more advanced reports to be run automatically.
1 Hourly - Reports will be run hourly at the specified minutes past the hour.
2 Daily - Reports will be run daily at the specified time.
3 Weekly - Reports will be run weekly on the specified day, at the specified time.
For more advanced auto report scheduling, there are three selections available:
1 Interval reporting - Reports are generated at the end of every specified interval, i.e. every...

Forecasting 
7.1 Overview
The forecasting package is designed to allow the user to perform “what if ” scenarios on their his-
torical data. This is achieved as follows:
Over a period the following parameters are calculated:
1) The total number of incoming calls.
2) The average incoming call time (including held time, but excluding wrap-up time) on the line
side of the call.
3) The average waiting time of an incoming answered call on the line side.
4) The number of available agents.
5) The average wrap-up...

7.1.2 Forecasting Report
A forecasting report calculates the actual number of calls, average call time, average wait time and
number of available agents over a specified time period using specified line and agent groups. It
then provides an estimate of how one of these parameters would vary depending on specific mod-
ifications made to the other three. The specified modifications can be applied individually - result-
ing in a series of estimates, or they can be applied collectively - resulting in a...

External Wallboards (Reader Boards)
8.1 Managing Wallboards
Each SmartCentre workstation can drive up to six wallboards simultaneously, each one displaying
different real time data. The main function of wallboards is to provide motivation to agents with-
in the call center by displaying performance statistics in real time. 
Wallboard drivers supplied are compatible with the Shorekarn Messagemaker and a range of
Spectrum Inc. wallboards, including:
 Shorekarn Messagemaker 2x16
 Spectrum 215C 1x15
...

8.1.4 Wallboard Schedules
A wallboard schedule defines a sequence of wallboard templates that should be displayed on a wall-
board. Contained within the definition of a wallboard schedule is the amount of time to display
each template before moving to the next template in the sequence. When the schedule has finished
displaying the last template in the sequence it starts at the first template again.
You can create as many wallboard schedules as you need to manage the wallboards connected to
the...

SmartCentre Configurator
The purpose of SmartCentre Configurator is to allow the configuration of those components that
are common to both the SmartCentre and SmartCentre Reporter. In the case of networked con-
figurations it is possible to setup one configuration file which covers the whole site.
The items SmartCentre Configurator deals with are the creation and configuration of lines, DID
numbers, extensions, agents and their associated groups and super groups.
Within the configuration of the above...