Samsung SM-G950U Manual

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5. Tap  Personalize  and follow the system prompts to: 
• Create a passcode (part of standard voicemail).
• Record your name announcement.
• Record your greeting.
Important : Voicemail Passcode – It is strongly 
recommended that you create a passcode when setting 
up your voicemail to protect against unauthorized 
access. Without a passcode, anyone who has access to 
your phone is able to access your voicemail messages.
Review Visual Voicemail
Visual Voicemail lets you easily access and select which 
messages you want to review.
1. From home, swipe up to access Apps . 
2. Tap Virgin  folder >  Voicemail .
3. Tap a message, and then tap  Play to review it.
4. Tap   Back to return to the voicemail inbox to 
review additional messages.
Visual Voicemail Options
Your visual voicemail options are available through the 
options menus found in the voicemail inbox and while 
reviewing messages. 
1. From home, swipe up to access Apps . 
2. Tap Virgin  folder >  Voicemail .
3. The following options are available when viewing 
the voicemail Inbox.
•  More options : Access Search, Settings, and 
Help features.
 -New Voice SMS : Send a voice message to 
friends.
 -New Avatar message : Send an animated 
voice message to friends.
 -Search : Search your voice messages. 
						

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 -Upgrade to Premium : Subscribe to the 
premium Voice-to-Text transcription 
service. This service requires an additional 
monthly charge.
 -Store : Access the Visual Voicemail store to 
purchase avatars, backgrounds, and more.
 -Help : View help topics for Visual Voicemail.
 -Settings : Customize your Visual Voicemail 
settings.
4. Tap a message to review it. The following options 
are available while listening to voicemail messages.
•  Call : Dial the number the message came 
from.
•  Reply: Reply to the message using text or 
voice message.
•  More options : Access Archive, Settings, and 
Help features.
 -Delete : Delete selected messages.
 -Share: Send the message using Wi-Fi Direct, 
social accounts, and so on.
 -Archive message : Save this message.
 -Upgrade to premium : Subscribe to the 
premium Voice-to-Text transcription 
service. This service requires an additional 
monthly charge.
 -Help : View help topics for Visual Voicemail.
 -Settings : Customize your Visual Voicemail 
settings. 
						

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5. Touch and hold a message to manage your 
messages. The following options are available:
•  Delete: Delete selected messages.
•  More options : Select additional options.
 -Archive: Save this message.
 -Mark as Read : Mark this voicemail as being 
read.
 -Mark as Unread : Mark this voicemail as not 
being read.
Configure Visual Voicemail Settings
The Visual Voicemail settings menu lets you access 
settings for notifications, pictures, greetings, and more.
1. From home, swipe up to access Apps . 
2. Tap Virgin  folder >  Voicemail .
3. Tap  More options > Settings .
4. Select an option to change its settings:
• Avatar: Configure you Avatar options.
• Display : Change your voicemail message theme 
and enter a name to identify yourself to people 
when replying or forwarding messages.
• Help/Info : View help topics for using Visual 
Voicemail.
• Preferences : Change your Visual Voicemail 
application preferences.
• Sound : Change your sound/speakerphone 
options.
• Updates: Check for updates.
• About Voicemail : View information about the 
application. 
						

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Change Your Main Greeting Using the 
Voicemail Menu
Your main greeting can be changed directly using the 
Visual Voicemail system. This direct access saves you 
from having to navigate within the voicemail menu.
1. From home, swipe up to access Apps . 
2. Tap Virgin  folder >  Voicemail .
3. Tap  More options > Settings > Preferences > 
Personalize voicemail .
4. Tap OK to connect to the voicemail system. Follow 
the prompts to change your current greeting.
Edit the Display Name Using the 
Voicemail Menu
From your Visual Voicemail menu, you can quickly 
change the name or number attached to your voice 
messages.
1. From home, swipe up to access Apps . 
2. Tap Virgin  folder >  Voicemail .
3. Tap  More options > Settings  > Display > 
Display name .
4. Tap the existing identification field and enter a new 
identifying name or number (used to identify you to 
recipients of your voice messages).
5. Tap OK to save your information. 
						

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Optional Calling Services
The following topics outline additional voice-related 
services available with your phone, including Wi-Fi 
Calling, call services and more.
Caller ID Blocking
Caller ID identifies a caller before you answer the phone 
by displaying the number of the incoming call. If you do 
not want your number displayed when you make a call, 
follow these steps.
1. From home, tap  Phone .
2. Tap * 6 7 .
3. Enter a phone number.
4. Tap  Dial.
To permanently block your number, call Virgin Mobile 
Customer Service.
Call Waiting
When you are on a call, Call Waiting alerts you to 
incoming calls by sounding two beeps. Your phone’s 
screen informs you that another call is coming in and 
displays the caller’s phone number (if it is available).
To respond to an incoming call while you are on a call:
• Slide  Answer  to the right. (This puts the first 
caller on hold and answers the second call.) 
To switch back to the first caller:
• Tap  Swap .
Note : For those calls where you do not want to be 
interrupted, you can temporarily disable Call Waiting 
by tapping  * 7 0 before placing your call. Call Waiting is 
automatically reactivated once you end the call. 
						

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Conference Calling
With conference calling, also known as 3-way calling, 
you can talk to two people at the same time. When 
using this feature, the normal airtime rates will be 
charged for each of the two calls.
1. On the Phone screen, enter a number and tap 
 Dial (or place a call from Recents or Contacts).
2. Once you have established the connection, tap 
 Add call , and dial the second number (or place 
the call from Recents or Contacts).
3. When you are connected to the second party, tap 
 Merge . Your conference call is now in session.
4. To end the three-way call, tap  End.
Note : If one of the people you called hangs up during 
your call, you and the remaining caller stay connected. 
If you initiated the call and are the first to hang up, all 
callers are disconnected.
Call Forwarding
Call Forwarding lets you forward all your incoming calls 
to another phone number – even when your phone is 
turned off. You can continue to make calls from your 
phone when you have activated Call Forwarding.
Note : You are charged a higher rate for calls you have 
forwarded. To activate Call Forwarding:
1. From home, tap  Phone .
2. Tap * 7 2 .
3.  Enter the area code and phone number to which 
you want your calls forwarded.
4. Tap  Dial. You will hear a confirmation tone.
To deactivate Call Forwarding:
1. From home, tap  Phone .
2. Tap * 7 2 0 .
3. Tap  Dial. You will hear a confirmation tone. 
						

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Call Settings
Your phone’s Call Settings menu lets you configure your 
voicemail options and a number of other settings for 
the phone application.
Call Settings Options
Use the Call Settings menu to adjust the following 
settings:
• Swipe to call or send messages : Place a call to a 
displayed contact by swiping right. Send a message 
to a displayed contact by swiping left.
• Contacts with numbers : Show contacts with phone 
numbers and hide other contacts.
• Block numbers : Manage a list of automatically 
blocked phone numbers, and create or edit 
messages to block incoming calls.
• Quick decline messages : Compose or edit response 
messages to send when declining incoming calls.
• Answering and ending calls : Answer calls by 
tapping 
 Home or using voice commands. 
End calls by pressing the Power key or using voice 
commands.
• Show caller information : Show the communication 
history and related information for each caller.
• Call alerts : Vibrate or play tones when calls are 
answered or ended. Alarms and notifications can be 
turned off during calls.
• Ringtones and keypad tones : Select or create your 
default ringtone, set the phone to vibrate when 
ringing, and play a tone when the dialing keypad is 
tapped.
• More settings : 
 -TTY mode: Enable service on your phone.
 -Hearing aids : Improve the sound quality of your 
phone when using hearing aids.
 -US dialing : Replace + with the international 
dialing code, except when entering +1. 
						

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 -International dialing : Enter the international 
dialing code automatically (only when US dialing 
is disabled).
 -DTMF tones : Set the length of DTMF tones, 
which are used when pressing the keypad while 
on a call.
• Voicemail :
 -Service provider : View your service provider.
 -Voicemail settings : View your voicemail number.
 -Alert sound: Select your new voicemail alert 
sound.
 -Vibrate : Set the phone to vibrate when new 
voicemail arrives.
Use the Call Settings Menu
1. From home, tap  Phone >  More options > 
Settings .
2. Configure your options.
• Tap a menu item to display its options.
• Select your options and follow the prompts to 
set them.
TTY Mode
A TTY (teletypewriter, also known as a TDD or Text 
Telephone) is a telecommunications device that allows 
people who are deaf, hard of hearing, or who have 
speech or language disabilities, to communicate by 
telephone.
Your phone is compatible with select TTY devices. 
Please check with the manufacturer of your TTY device 
to ensure that it supports digital wireless transmission. 
Your phone and TTY device will connect using a special 
cable that plugs into your phone’s headset jack. 
						

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contact your TTY device manufacturer to purchase the 
connector cable.
To turn TTY Mode on or off:
1. From home, tap  Phone >  More options > 
Settings .
2. Tap More settings > TTY mode .
3. Tap TTY Full , TTY HCO , or TTY VCO to turn 
TTY mode on.
– or –
Tap  TTY Off to turn TTY mode off.
Note : When enabled, TTY mode may impair the 
audio quality of non-TTY devices connected to the 
headset jack.
Warning: 9-1-1 Emergency Calling
It is recommended that TTY users make emergency 
calls by other means, including Telecommunications 
Relay Services (TRS), analog cellular, and landline 
communications. Wireless TTY calls to 9-1-1 may be 
corrupted when received by public safety answering 
points (PSAPs), rendering some communications 
unintelligible. The problem encountered appears 
related to TTY equipment or software used by PSAPs. 
This matter has been brought to the attention of 
the FCC, and the wireless industry and the PSAP 
community are currently working to resolve this. 
						

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Samsung Connect
Control your devices by monitoring them in one place. 
Check the status of your devices by looking at the 
dashboard.
Note : Non-Samsung connected device errors or defects 
are not covered by the Samsung warranty; contact the 
non-Samsung device manufacturer for support.
1. From home, swipe up to access Apps . 
2. Tap Samsung folder >  Samsung Connect , 
and sign in with your Samsung account.
3. Follow the prompts to begin using 
Samsung Connect.
Samsung Gear
Connect your device to your Samsung Gear using this 
application.
1. From home, swipe up to access Apps . 
2. Tap Samsung folder >  Samsung Gear .