Samsung Series 7 Manual

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Troubleshooting
If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not 
addressed in the Troubleshooting section, contact the Samsung Call Centre.
Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
   Settings  Support  Remote Management Try Now
After consenting to our service agreement, you can use Remote Management to access Remote Support and have 
a Samsung service...

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Finding the contact information for service
   Settings  Support  About This TV Try Now
You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's 
software version, Open Source Licence and other information you may need to get service support from a Samsung 
call agent or the Samsung website.
 "You can also view information by scanning the QR code of your TV.
 "You can also start this function by pressing and holding the...

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There Is a Problem with the Picture
When the TV has trouble with the picture, these steps may help resolve the problem.
Testing the picture
   Settings  Support  Self Diagnosis  Start Picture Test Try Now
Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is 
caused by the TV. Start Picture Test displays a high definition picture you can examine for flaws or faults.
The problemTry this!
Flickering and Dimming
If your Samsung Television is...

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The problemTry this!
Unable to find a Channel
If your TV is not connected to a cable or satellite box, run Auto Tuning (   Settings  
Broadcasting  Auto Tuning Settings  Auto Tuning).
 "This function is only available on certain models in specific geographical areas.
The TV image does not look 
as good as it did in the store.
Store displays are all tuned to digital, HD (high definition) channels.
If you have an analogue cable or satellite box, upgrade to a digital cable or satellite box. Use...

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I Can't Hear the Sound Clearly
When the TV has difficulties with sound, these steps may help resolve the problem.
Testing the sound
   Settings  Support  Self Diagnosis  Start Sound Test Try Now
If the TV plays the Start Sound Test melody without distortion, there may be a problem with an external device or the 
broadcast signal's strength.
The problemTry this!
There is no sound or the 
sound is too low at maximum 
volume.
Check the volume control of the device (cable or satellite box,...

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There Is a Problem with the Broadcast
When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.
The problemTry this!
“Weak or No Signal” 
displayed in TV mode/cannot 
find channel.
Select    Source to confirm that the correct input source has been selected.
If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels 
(   Settings  Broadcasting  Auto Tuning Settings  Auto Tuning).
 "This function is only available on...

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My Computer Won't Connect
When the TV has difficulties connecting to a PC, these steps may help resolve the problem.
The problemTry this!
The "Mode Not Supported" 
message appears.Set your PC’s output resolution so it matches a resolution supported by the TV.
The video is OK but there is 
no audio.
If you are using an HDMI connection, check the audio output setting on your PC.
If you are using an HDMI-to-DVI cable, a separate audio cable is required. Note that the 
HDMI-to-DVI...

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Data Service
When the TV has difficulties using Data Service, these steps may help resolve the problem.
The ProblemTry this!
Why am I getting on-screen 
messages when I haven't 
selected the Data Service option?
If Auto Run Data Service is set to On, messages will automatically appear on the screen 
when you watch a broadcast that supports the Data Service. If the broadcast doesn't 
support the Data Service, no messages will appear on the screen.
If you do not wish to receive Data...

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Anynet+ (HDMI-CEC) Isn't Working
When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.
The problemTry this!
Anynet+ does not work.
Confirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices 
only.
Check if the power cord of the Anynet+ device is properly connected.
Check the cable connections of the Anynet+ device.
Go to Anynet+ (HDMI-CEC) (   Settings  General  External Device Manager  
Anynet+ (HDMI-CEC)) and see if Anynet+...

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I Have Trouble Launching/Using Apps
When apps aren't working, these steps may help resolve the problem.
The problemTry this!
I launched an app, but 
it's in English. How can I 
change the language?
Languages supported by the app may be different from the user interface language. The ability 
to change the language depends on the service provider.
My application is not 
working.
Check with the service provider.
Refer to the Help section on the application service provider's website....