Samsung Prostar Dcs Compact System Administration Special Features Guide

							SYSTEM
ADMINISTRATION
AND
SPECIAL FEATURES
GUIDE
SYSTEM
ADMINISTRATION
AND
SPECIAL FEATURES GUIDE
PROSTAR DCS COMPACT
DIGITAL COMMUNICATIONS SYSTEM
System Software Release 1, 2
November 1997       
						

							TABLE OF CONTENTS
ABOUT THIS  BOOK
..........................................................  1
SPECIAL FEATURESAutomatic Night Service ....................................................................  2
Manual Night Service ........................................................................  2
Calling The System Operator ............................................................  2
Operator Recalls ...............................................................................  3
Executive Barge-in ............................................................................  3
Walking Class of Service ................................................................... 3
In/Out of Group .................................................................................. 4
Direct Inward System Access (DISA) ..............................................  4
DISA Security ...................................................................................  5
Forced Account Codes .....................................................................  5
Authorization Codes ..........................................................................  6
Using the Tie Line ..............................................................................  6CALLER ID SPECIAL FEATURESAbandon Call List ............................................................................... 7
Number to Name Translation .............................................................. 7
SYSTEM ADMINISTRATOR PROGRAMMINGCustomer Level Access ....................................................................  8
Set Date and Time Display ................................................................  9
Reset Station Passcodes to Default ...............................................  10
Program Station Names .............................................................11–12
Program Trunk  Names ..................................................................... 13
Program Station Group Names ........................................................ 14
Program System Speed Dial Numbers .....................................  15–16
Program System Speed Dial Names ............................................... 17
Program Personal Speed Dial Numbers for Other Stations .......18–19
Program Personal Speed Dial Names for Other Stations ..........20–21
Create Programmed Station Messages ..........................................  22
Set Alarm/Appointment Reminder with Message ............................  23
Managing Key Assignments ......................................................  24–25
Programming Account Codes .......................................................... 26
Setting Individual Forward No Answer Timers ................................. 27
Adding Names to the Translation Table .......................................28–29
Customer Set Relocation ...........................................................30–31 
						

							1
ABOUT THIS  BOOK
This book contains instructions for special features that every telephone user
may not need to know. The owner can decide who the system administrator will
be and who will have access to these features. Station users can be trained on
only the items that apply to them. This procedure will help control costs and
telephone abuse.
Several of the features listed in this book are specific to the system operator or
attendant position. You can have more than one operator or set your system up
to be used without an operator.
The designated system administrator can access specific programs and modify
some functions to better manage the PROSTAR DCS COMPACT office tele-
phone system. Instructions are detailed and easy to follow. When assistance is
needed, contact your installation and service company. 
						

							SPECIAL FEATURES
NIGHT SERVICE OPERATION(AUTOMATIC OR MANUAL)Your system is designed to have an alternate mode of operation generally des-
ignated as Night Service. Night Service permits incoming calls to ring differently
than during normal day operation. Night Service is available on an individual
tenant basis and may be set manually or automatically. While in the Night mode,
each station will be limited to its individual night class of service dialing restric-
tions. You can put the system in or out of Night Service at any time. For Auto-
matic Night Service, each tenant has an on-time and an off-time for each day. If
no automatic timer is set, you must turn Night Service on and off manually.AUTOMATIC NIGHT SERVICEAutomatic Night Service is turned on or off according to the programmed on and
off times. These programmed times use the system clock as a reference, so
the system clock must be set correctly.
NOTES:
1. If the manual NIGHT key is pressed BEFORE the system automatically
enters night service then the automatic night service timer tables will be
overriden until the system is manually restored to day mode.
 [RELEASE 2 ONLY]
2. If the manual NIGHT key is pressed AFTER the system automatically en-
ters night service then the automatic night service timer tables will not be
overriden.MANUAL NIGHT SERVICEPress the NIGHT button on any keyset. Enter the night service passcode (see
your service company for this number) and press 1 to turn Night Service on or 0
to turn Night Service off. The NIGHT key on all keysets will light red to indicate
that Night Service has been set for that tenant.CALLING THE SYSTEM OPERATORAny station that dials 0 will ring its assigned operator. Calls to the system opera-
tor are easily identified because the CALL key will have a fast flashing red light.
Station users will never receive a busy signal when they dial 0 or the operator
group number. The calls will continue ringing in queue until answered.
2
OPERATOR RECALLSTransferred calls that go unanswered will recall to the station that originated the
transfer. Should the station that originated the transfer not answer the recall, the
call will be sent to the operator as a transfer recall.
A call left on hold will recall the station that put it on hold. If the hold recall is
unanswered at the station that originated the hold, the call is sent to the operator.
Both types of recalls will ring and have a slow flashing amber light on the LINE
key or CALL key.EXECUTIVE BARGE-INIf you want to break into another conversation, you must be allowed to barge-in
and the other station or trunk must not be secure.
 Dial the desired extension or trunk number and listen for the busy signal.
 Press the BARGE-IN button and begin speaking after the tone.
 Hang up when you are finished.
The system can be set for one of the three following barge-in options:
 No barge-in allowed
 Barge-in with intrusion tone
 Barge-in without intrusion tone (service observing)
When the third option is selected, the station that barges-in can monitor the
conversation and no warning tone or display will be sent to the station being
monitored. The handset transmitter and keyset microphone are disabled. The
party that originated the barge-in may join the conversation by pressing the
MUTE button on the keyset. Your service company must program these options
for you.
WARNING
Barge-in without tone may violate state or federal laws concerning the
right to privacy. Samsung Telecommunications America is in no way
responsible for the possible misuse of this feature.
WALKING CLASS OF SERVICEYou can change a restricted station’s class of service to the same class as your
station, allowing you to make calls or use features that would otherwise be
restricted from that station.
 Lift the handset or press the SPK key.
 Dial 59 and then your extension number.
 Dial your station passcode and receive internal dial tone.
 Dial an access code and then the telephone number—OR—use the de-
sired feature as usual.
 Hang up. The station will be returned to its restricted status.
NOTE: The default station passcode 1234 cannot be used.
3 
						

							4IN/OUT OF GROUPAny station assigned to a station group can remove itself from that group and
then reenter the group at a later time. When out of the group, a station can
receive calls to its extension number but not to the group. There are 30 groups
and the access codes are 500–529.
To create a backup or relief operator position, assign the main operator and one
or more backup individuals to the operator group. All but the main operator
should be out of the group. When it is necessary to use a backup operator, put
the desired backup station in the group and remove the main operator. When
incoming call traffic is heavy, you can have another station put itself in the
operator group along with the main operator to handle the extra call load.
If the station does not have an IN/OUT key:
 Lift the handset and dial 53.
 Dial the group number.
 Dial 0 to be out of the group or dial 1 to be in the group.
 Receive confirmation tone and hang up.
If the station has an IN/OUT key:
 Press the IN/OUT key. It will light red when the station is in the group.
 Press the IN/OUT key again. The light is off when the station is out of the
group.
NOTE: A station can be in more than one group.DIRECT INWARD SYSTEM ACCESS (DISA)From outside of the office, selected individuals can call into the PROSTAR DCS
COMPACT system on special DISA line(s). A security code must be entered to
gain access. Once these individuals are in the system, they can make outside
calls using the office lines or call stations within the system. Individuals who will
use DISA must have their stations assigned for DISA access and must change
their station passcodes. The default passcode 1234 cannot be used.
 Call in on the DISA line from any phone with tone dialing.
 You will hear DCS COMPACT dial tone. Dial your security code (your
extension number plus your station passcode).
 If you are allowed access, you will receive DCS dial tone.
 Dial any line access code, receive outside dial tone and then dial a tele-
phone number
OR
Dial any extension number to call a station in the system.
 To make another call, press ✱, receive dial tone and dial another number.
 Press # and hang up when finished.
NOTE: Outgoing DISA calls are controlled by the dialing class of the station
identified by the security code. The DISA line must have disconnect supervi-
sion from the central office. Insist that this service is verified by your installa-
tion/service company.
DISA SECURITYA common practice among hackers is to repeatedly dial a known DISA access
number (usually with a computer) and try a different passcode each time. The
hacker hopes to eventually chance upon the correct passcode and thus gain
access to your system. The PROSTAR DCS COMPACT security feature counts
the number of sequential incorrect passcode attempts. If a cer tain number is
reached, DISA is disabled and the system sends an alarm to designated dis-
play stations. The number of passcode attempts and the disable duration are
both programmable. In addition, the DCS COMPACT system will print an SMDR
record (a customer-provided printer and a miscellaneous card are required) each
time an incorrect passcode is entered.
The DISA alarm will ring for a programmable time before canceling the ringing;
however, the DISA alarm display will remain until the alarm is cleared. To clear
the DISA alarm, follow the following procedure:
 Lift the handset and dial 58.
 Enter the DISA alarm passcode (see your service company).
 Replace the handset.
WARNING
As it is impossible to prevent unauthorized access to your telephone
system by hackers, we suggest that you do not turn the DISA feature on
unless you intend to use it. If you do use this feature, it is good practice
to frequently change passcodes and periodically review your telephone
records for unauthorized use.
FORCED ACCOUNT CODESAccount codes are used to provide accountability for the incoming and outgoing
calls. If you do not have SMDR running, you cannot use this information. These
account codes can be either forced or optional, but if forced, are always verified
from a system list of up to 250 entries.USING FORCED ACCOUNT CODES
 Lift the handset and press the ACCT CODE key or dial 47.
 Enter the account code.
 Press the account code button again, press TRSF or hookflash (on an
SLT). If a correct code is entered, you will hear DCS COMPACT dial tone
and you can make an outside call in the usual manner. If an incorrect
code is entered, the station returns error tone.
This code will always print on SMDR reports. For information on entering and
changing forced account codes, see the system administrator programming
section of this book.
5 
						

							AUTHORIZATION CODESAuthorization codes are used to validate a station user and give permission to
make a call. These four digit authorization codes can be either forced or op-
tional, but if used, are always verified from a system list of 100 entries. Each
authorization code has an associated class of service. When the code is en-
tered, the class of service is changed to that of the authorization code.USING AUTHORIZATION CODESAfter going off-hook, the station user must dial ✱ followed by a four digit
authorization code. If you enter a correct code, you will hear confirmation tone
and then receive DCS COMPACT dial tone and you can make an outside call in
the usual manner. The station then follows the dialing class for that authorization
code. If you enter an incorrect code, the station returns error tone. This code
may or may not print on SMDR reports depending on SMDR programming.USING THE TIE  LINEOUTGOINGYour office can be connected to another system with a tie line. Use this line to
make calls to stations in the other system. If programming allows, you can
access lines in the other system to make outside calls. Tie line calls can be put
on hold, transferred and conferenced in the same manner as are other outside
calls.
 Lift the handset or press the SPK key.
 Dial the tie line access code or press the tie line key.
 When you receive dial tone from the other system, you can dial exten-
sion numbers or access outside lines. You must know the extension num-
bers and the line access codes for the other system.
 Finish the call by replacing the handset or pressing the ANS/RLS key.
NOTE: Outgoing calls are controlled by the station’s dialing class.INCOMINGStation users in the other system can access the tie line and make intercom
calls to stations in your system. Answer tie line calls ringing at your station as
you would any other outside call. They can be put on hold, transferred and
conferenced in the same manner as are other outside calls.IN AND OUT ON TIE LINEUsers accessing the tie line from the other system can get a line in your system
and make outgoing calls. These calls can be controlled by assigning a dialing
class to the tie line. For further information, see your service company.
6
CALLER ID SPECIAL FEATURES
INVESTIGATE
This feature allows selected stations with a special class of service to
investigate any call in progress. If CID information is available for an in-
coming call, you will know to whom this station user is speaking. For
outgoing calls, you can see the number that was dialed. After investigat-
ing, you may barge-in on the conversation, disconnect the call or hang up
your phone to end the investigation.
To investigate a call in progress:z
At 
your 
keyset, press the INVESTIGATE key.
z
Enter your station passcode.
NOTE: Default passcodes cannot be used.
z
Enter the station number to be investigated.
z
You can now press BARGE to barge-in on the conversation.
OR
You can press NND to view more information about the call.
OR
You can press DROP to disconnect the call.
NOTES:
1. If the call is an outgoing call, the NND key will not appear.
2. This feature requires optional software and/or hardware. Please ask
your installation and service company for details.
WARNING
Barge-in without tone may violate state or federal laws concern-
ing the right to privacy. Samsung Telecommunications America is
in no way responsible for the possible misuse of this feature. 
						

							CALLER ID SPECIAL FEATURESNOTE: The Caller ID features below require optional software and/or hardware.
Please ask your installation and service company for details.ABANDON CALL LIST (50)The system has a system-wide abandoned call list that stores CID information
for the last 50 calls that rang but were not answered and were accompanied with
valid CID information. Calls with CID information consisting of OUT OF AREA,
PAYPHONE or PRIVATE will not be stored in the list. The abandoned calls list is
accessed using the system administrator’s passcode. When reviewing this list,
you are provided options to CLEAR the entry or DIAL the number. You can use
the NND key to toggle between the CID name, CID number and the date and
time the call came in. The system must be using LCR to dial numbers from the
abandoned call list.
To view the list of abandoned incoming calls for which CID information has been
received:z
Dial 64 and dial the system administrator passcode.
z
Scroll through the entries using the VOL keys.
NUMBER TO  NAME TRANSLATION  (250)The system provides a translation table of 250 entries for use in areas that do
not provide name and number (sometimes called “deluxe”) Caller ID. When the
CID number is received, the table is searched. When a match is found, the
system will display the corresponding name from the table. This will allow users
in areas that do not support “deluxe” Caller ID to provide names for regular
callers.
7 
						

							SYSTEM ADMINISTRATOR
PROGRAMMING
CUSTOMER LEVEL ACCESSBefore any customer programs can be accessed, you must first open system
programming using the passcode you have been assigned. This must be done
using an LCD 24B keyset. Should it become necessary to change this passcode,
see your service company.z
While your handset is on-hook, press TRSF and then dial 200.
The display shows [ENABLE CUS. PROG. PASSCODE].
z
Dial the four digit passcode.
The display shows [ENABLE CUS. PROG. - DISABLE].
z
Dial 1 to enable.
The display shows [ENABLE CUS. PROG - ENABLE].
z
Press TRSF. The keyset returns to its idle condition.
z
Now press TRSF and then dial the three digit program code you want to
access. Follow the instructions for that program. You must begin program-
ming within 30 seconds. Once you are in programming, any delay of more
than 30 seconds between key strokes will cause the system to automati-
cally close programming.
8
9
SET DATE AND TIME DISPLAYShould it ever become necessary to correct the date and time displayed on all
of the keysets, do so as soon as you notice that they are incorrect. Automatic
Night Service will not work correctly and SMDR records will be of no value when
the date and time are not correct.
The display format is the following:
W (Day of the week): Enter 0 for Sunday and 6 for Saturday.
MM (Month): Enter 01 for January and 12 for December.
DD (Day of the month): Enter a number in the range of 01
–31.
YY (Year): Enter the last two digits of the year.
HH (Hours): Use the 24 hour clock and enter a number in the range of 00
–24.
MM (Minutes): Enter a number in the range of 00
–59.
Failure to enter the time using the 24 hour clock will cause the date to change at
12:00 
P.M. 
Open customer programming and follow the instructions below.
ACTIONDISPLAY
1. Press TRSF and then dial 505 OLD:6010184:0047
Display showsNEW:WMMDDYY:HHMM
2. Enter the new time and date usingOLD:6010184:0047
the above format and the system willNEW:3020994:1445
return to step 2
3. Verify the time and date and reenterOLD:3020994:1445
them if necessaryNEW:WMMDDYY:HHMM
4. Press TRSF to store and exit
programming OR press SPK to store
and advance to the next program
If you have entered invalid data, you will receive an [ INVALID ENTRY ] mes-
sage for three seconds. Reenter the correct date and time. If the information you
entered is incorrect, repeat the procedure. 
						

							10RESET STATION PASSCODES TO
DEFAULTIndividual keyset users can set or change their own individual passcodes. These
passcodes are used to lock and unlock keysets, override toll restriction and
access the DISA feature. At times, it may be necessary for the system admin-
istrator to reset a station’s passcode to default “1234.” This program cannot be
used to display passcodes, only to reset them.
PROGRAM KEYS
UP & DOWN - Select the extension number.
HOLD - Press to reset the passcode.
Open customer programming and follow the instructions below.
ACTIONDISPLAY
1. Press TRSF and then dial 101 [20
1] PASSCODE
Display showsPASSCODE:✱✱✱✱
2. Dial the station number OR use the[205] PASSCODE
UP and DOWN keys to scroll throughPASSCODE:✱✱✱✱
the keyset numbers and press the
right soft key to move the cursor right
3. Press HOLD to reset passcode[205] PASSCODE
PASSCODE:1234
4. Press the right soft key to return to
step 2 OR press TRSF to store and exit
programming OR press SPK to
store and advance to the next program
DEFAULT DATA: ALL STATION PASSCODES = 1234
PROGRAM STATION NAMESThis program is used to assign a character name or identification for each ex-
tension. To verify the system software version, press TRSF 727. If the version is
V1.x, you may assign a name ten characters long. If the version is V2.x, you
may assign a name 11 characters long.
PROGRAM KEYS
UP & DOWN - Used to scroll and move cursor.
KEYPAD - Used to enter characters.
HOLD - Press to clear entry.
Open customer programming and follow the instructions below.
ACTIONDISPLAY
1. Press TRSF and then dial 104 [
201] STN NAME
Display shows
2. Dial station number (e.g., 205)[205] STN NAME
OR press UP or DOWN to select the
station and press the right soft key to
move the cursor
3. Enter the station name using the[205] STN NAME
procedure described on the next pageSAM SMITH
and press the right soft key to return to
step 2
4. Press TRSF to store and exit
programming OR press SPK to store
and advance to the next program
NOTE: Directory information is always ten characters long for version V1.x.
software and eleven characters long for V2.x software.
DEFAULT DATA: NONE
Names are written using the keypad. Each press of a key will select a character.
Pressing the dial pad key moves the cursor to the next position. For example, if
the directory name is “SAM SMITH,” press the number “7” three times to get the
letter “S.” Press the number “2” once to get the letter “A.” Continue selecting
characters from the table below to complete your message. Press the “A” key to
change the letter from upper case to lower case.
11 
						

							12 NOTE: When the character you want appears on the same dial pad key as does
the previous character, press the UP key to move the cursor to the right.
COUNT 1 2 3 4 5
DIAL 0 Q Z . ) 0
DIAL 1 space ? , ! 1
DIAL 2 A B C @ 2
DIAL 3 D E F # 3
DIAL 4 G H I $ 4
DIAL 5 J K L % 5
DIAL 6 M N O ^ 6
DIAL 7 P R S & 7
DIAL 8 T U V
✱ ✱✱ ✱
✱8
DIAL 9 W X Y ( 9
DIAL 
✱ ✱✱ ✱
✱ := [ ]
✱ ✱✱ ✱
✱
The # key can be used for the following special characters: #, space, &, !, :, ?,
., %, $, -, /, =, [, ], @, ^, (, ), _, +, {, }, |, ;, \, “ and ~.
PROGRAM TRUNK  NAMESThis program is used to assign a character name or identification for each C.O.
line. To verify the system software version, press TRSF 727. If the version is
V1.x, you may assign a name ten characters long. If the version is V2.x, you
may assign a name 11 characters long.
PROGRAM KEYS
UP & DOWN - Used to scroll and move cursor.
KEYPAD - Used to enter characters.
HOLD - Press to clear entry.
Open customer programming and follow the instructions below.
ACTIONDISPLAY
1. Press TRSF and then dial 404 [
701] TRUNK  NAME
Display shows
2. Dial trunk (e.g., 704) OR press UP or[704] TRUNK  NAME
DOWN to select trunk and press the right
soft key to move the cursor
3. Enter the trunk name using the procedure[704] TRUNK  NAME
in 
Program Station Names
 and press the
SAMSUNG
right soft key to return to step 2
4. Press TRSF to store and exit programming
OR press SPK to store and advance to
the next program
NOTE: Directory information is always ten characters long for version V1.x.
software and eleven characters long for V2.x software.
13