Samsung ML 2540 User Manual

							Troubleshooting_ 51
Misformed 
characters•If characters are improperly formed and 
producing hollow images, the paper stock 
may be too slick. Try different paper. (See 
Print media specifications on page  57 .)
Page skew
AaBbC
AaBbC
AaBbC
AaBbC
AaBbCc
• Ensure that the paper is loaded properly.
• Che
ck the paper type and quality. (See  Print 
media specifications on page  57 .)
• Ensure
 that the guides are not too tight or too 
loose against the paper stack.
Curl or wave
• Ensure that the paper is loaded properly.
• Che
ck the paper type and quality. Both high 
temperature and humidity can cause paper 
curl. (See  Print media specifications on 
page  57 .)
• T
urn the stack of paper over in the tray. Also 
try rotating the paper 180° in the tray.
Wrinkles or 
cre
 ases• Ensure that the paper is loaded properly.
• Che
ck the paper type and quality. (See  Print 
media specifications on page  57 .)
• T
urn the stack of paper over in the tray. Also 
try rotating the paper 180° in the tray.
Back of printouts 
are
  dirtyCheck for leaking toner. Clean the inside of the 
machine. (See  Cleaning the inside on 
page  42
.)
ConditionSuggested solutions
Solid Color or 
Black pages
A
• The toner cartridge may not be installed 
properly. Remove the cartridge and reinsert it.
• Th
e toner cartridge may be defective. 
Remove the toner cartridge and install a new 
one. (See  Replacing the toner cartridge on 
page  53.)
• Th
e machine may require repair. Contact a 
service representative.
Loose toner
• Clean the inside of the machine. (See 
Cleaning the inside on page  42.)
• Che
ck the paper type and quality. (See  Print 
media specifications on page  57 .)
• Remove
  the toner cartridge and then, install a 
new one. (See  Replacing the toner cartridge 
on page  53 .)
• If th
e problem persists, the machine may 
require repair. Contact a service 
representative.
Character Voids
A
Character voids are white areas within parts of 
characters that should be solid black:
• If you
 are using transparencies, try another 
type of transparency. Because of the 
composition of transparencies, some 
character voids are normal. 
• You
 may be printing on the wrong surface of 
the paper. Remove the paper and turn it 
around. 
• T
he paper may not meet paper 
specifications. (See  Print media 
specifications on page  57 .)
Horizontal stripes
AaBbC
AaBbC
AaBbC
AaBbC
AaBbC
If horizontally aligned black streaks or smears 
appear:
• T
he toner cartridge may be installed 
improperly. Remove the cartridge and 
reinsert it.
• T
he toner cartridge may be defective. 
Remove the toner cartridge and install a new 
one. (See  Replacing the toner cartridge on 
page  53 .)
• If the prob
 lem persists, the machine may 
require repair. Contact a service 
representative.
Curl
If the printed paper is curled or paper does not 
feed into the machine:
• T
urn the stack of paper over in the tray. Also 
try rotating the paper 180° in the tray. 
• Ch
ange the printer option and try again. Go 
to Printing Preferences , click Paper tab, 
and set type to  Thin. (See  Opening printing 
preferences on page  32
.)
ConditionSuggested solutions
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							Troubleshooting_ 52
Common Windows problems
ConditionSuggested solutions
“File in Use” 
mes
 sage appears 
during installation. Exit all software applications. Remove all 
softwa
re from the start up group, then restart 
Windows. Reinstall the printer driver.
“General Protection 
Fa
 ult”, “Exception 
OE”, “Spool 32”, or 
“Illegal Operation” 
messages appear. Close all other applicat
ion s, reboot Windows 
and try printing again.
“Fail To Print”, “A 
pr
 inter timeout error 
occurred” messages 
appear. These messages may appear during printing. 
Just 
keep waiting until the machine finishes 
printing. If the message appears in ready mode 
or after printing has been completed, check the 
connection and/or whether an error has 
occurred.
 Refer to Microsoft Windows User’s Guide that came with your 
computer for further informati on on Windows error messages.
Common Linux problems
conditionSuggested solutions
The machine does 
not print. •
Check 
if the printer driver is installed in your 
system. Open Unified Driver Configurator and 
switch to the  Printers tab in Printers 
configuration  window to look at the list of 
available machines. Make sure that your 
machine is displayed on the list. If not, open 
Add new printer wizard  to set up your 
device.
• Check if 
 the machine is started. Open 
Printers configuration  and select your 
machine on the printers list. Look at the 
description in the  Selected printer pane. If its 
status contains  Stopped string, press the 
Start  button. After that normal operation of 
the machine should be restored. The 
“stopped” status might be activated when 
some problems in printing occurred. 
• Check if 
 your application has special print 
option such as “-oraw”. If “-oraw” is specified 
in the command line parameter, then remove 
it to print properly. For  Gimp front-end, select 
“print” -> “Setup printer” and edit command 
line parameter in the command item. The machine does 
no

t print whole 
pages, and output is 
printed on half the 
page. It is a known problem that occurs when a color 
mach
ine is used on version 8.51 or earlier of 
Ghostscript, 64-bit Linux OS, and has been 
reported to bugs.ghostscr ipt.com as Ghostscript 
Bug 688252. The problem is solved in AFPL 
Ghostscript v. 8.52 or above. Download the 
latest version of AFPL Ghostscript from 
http://sourceforge.net/projects/ghostscript/ and 
install it to solve this problem.
I encounter error 
“
 Cannot open port 
device file” when 
printing a document. Avoid changing print job parameters (via LPR 
GUI, for examp
le) while a print job is in progress. 
Known versions of CUPS server break the print 
job whenever print options are changed and 
then try to restart the job from the beginning. 
Since Unified Linux Driver locks the port while 
printing, the abrupt termi nation of the driver 
keeps the port locked and unavailable for 
subsequent print jobs. If this situation occurs, try 
to release the port by selecting  Release port in 
Port configuration  window.
 Refer to Linux User’s Guide that came with your computer for further 
information on Linux error messages.
Common Macintosh problems
conditionSuggested solutions
The machine does 
no
 t print PDF files 
correctly. Some 
parts of graphics, 
text, or illustrations 
are missing. Printing the PDF file as an image may enable 
the file 
to print. Turn on  Print As Image from the 
Acrobat printing options. 
 It will take longer to print when you print a 
PDF file as an image.
Some letters are not 
d
 isplayed normally 
during the Cover 
page printing. Mac OS cannot create the font duri
ng the Cover 
page printing. The English alphabet and 
numbers are displayed normally on the Cover 
page.
When printing a 
do
 cument in 
Macintosh with 
Acrobat Reader  6.0 
or hi

gher, colors 
print incorrectly. Make sure that the reso
lu
 tion setting in your 
machine driver matches the one in Acrobat 
Reader.
 Refer to Macintosh User’s Guide t hat came with your computer for 
further information on Macintosh error messages.
An unknown image 
repetitively 
ap

pears on a few 
sheets or loose 
toner, light print, or 
contamination 
occurs. Your machine is probably being used at an 
al
titude of 1,000 m (3,281 ft) or above.
The high altitude may affect the print quality, 
such
  as loose toner or light imaging. Change the 
correct altitude setting to your machine. (See 
Altitude adjustment on page  25 .)
ConditionSuggested solutionsconditionSuggested solutions
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							Supplies_ 53
9.supplies
This chapter provides information  on purchasing supplies and maintenance parts avai lable for your machine.
This chapter includes:
•How to purchase
• Available supplies •
Available maintenance parts
• Replacing the toner cartridge
  
 Available accessories may differ from country to country. Contact your 
sales representatives to obtain the  list of available supplies, and 
maintenance parts.
How to purchase
To order Samsung-authorized supplies, accessories and, maintenance 
parts, contact your local Samsung  d
 ealer or the retailer where you 
purchased your machine. You can also visit www.samsung.com/supplies, 
select your country/region, and obtain information on calling for service.
Available supplies
When supplies reach their lifespan, you can order the following types of 
supplies for your machine:
TypeAverage 
yielda
a. Declared yield value in accordance with ISO/IEC  19752.
Standard 
yield toner 
cartridgeApprox. 
1,500 pages• 105 (MLT-D105S)
• R
egion Ab: 1052 (MLT-D1052S)
b. Region A: Albania, Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus,  Cze
 ch Republic, Denmark, Finland, France, Germany, Greece, 
Hungary, Italy, Macedonia, Netherlands, Norway, Poland, Portugal, 
Romania, Serbia, Slovakia, Slovenia , Spain, Sweden, Switzerland, UK. 
High yield 
toner 
cartridgeApprox. 
2,500 pages•105L (MLT-D105L)
102L (MLT-D102L)
• R
egion Ab: 1052L (MLT-D1052L)
• R
egion Bc: 102L (MLT-D102L)
c. Region B: India.  •
R
egion Cd: 102L (MLT-D102L)
d. Region C: China. 
- ML-2541, ML-2547/XIL: MLT-D102L/XIL
- M
L-2547/XSW: MLT-D102L/XSW
To replace a toner cartridge see  Replacing the toner cartridge on page  53 .
 Depending on the options and job mode used, the toner cartridge’s 
lifespan may differ.
 
When purchasing new toner cartridge s or other supplies, these must 
be purchased in the same country  as the machine you are using. 
Otherwise, new toner cartridges or other supplies will be incompatible 
with your machine due to different  configurations of toner cartridges 
and other supplies according to the specific country conditions.
 
Samsung does not recommend using non-genuine Samsung toner 
cartridge such as refilled or remanufactured toner. Samsung cannot 
guarantee non-genuine Samsung toner  cartridges quality. Service or 
repair required as a result of using non-genuine Samsung toner 
cartridges will not be covered under the machine’s warranty.
Available maintenance parts
To avoid print quality and paper feed  problems resulting from worn parts 
and to maintain your machine in top working condition, the following parts 
will need to be replaced after printing  the specified number of pages or 
when the life span of  each item has expired.
PartsAverage yielda
a. It will be affected by operating  system used, computing performance, 
application software, connecting me thod, media type, media size and 
job complexity.
Transfer roller
Approx. 50,000 pages 
Fuser unit Approx. 50,000 pages
Pickup roller Approx. 50,000 pages
Cassette unit Approx. 50,000 pages
To purchase maintenance parts, contac t the
  source where you bought the 
machine. 
Replacing maintenance parts can be  pe
 rformed only by an authorized 
service provider, dealer, or the retaile r where you bought the machine. The 
warranty does not cover the replacement of any maintenance parts after 
their lifespan.
Replacing the toner cartridge
 Click this link to open an animation about replacing a toner cartridge.
When the toner cartridge reaches  
 its estimated cartridge life.
• T
he Samsung Printer Status (or Smart Panel) program window appears 
on the computer telling you the toner cartridge needs to be replaced.
• T
he machine stops printing.
At this stage, the toner cartridge needs  to
  be replaced. Check the type of the 
toner cartridge for your machine. (See  Available supplies on page 53 .)
Part name
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							Supplies_ 54
1.Open the front cover.
2. Pull the toner cartridge
  out.
3.Take a new toner cartridge out of its package. 
4. Remove the pap
 er protecting the toner  cartridge by pulling the packing 
tape. 
5. Locate the sealing tape at  the end of the toner cartridge. Carefully pull 
the tape completely out of the cartridge and discard it.
 • The sealing tape should be longer than 60 cm when correctly 
removed.
• Hol
ding the toner cartridge, pu ll the sealing tape straight to 
remove it from the cartridge. Be  careful not to cut the tape. If 
this happens, you cannot us e the toner cartridge.
• Refer 
to the helpful pictures on the cartridge wrapping paper.
6. Slowl
y shake the cartridge five or six times to distribute the toner evenly 
inside the cartridge. It will assure maximum copies per cartridge. 
 If toner gets on your clothing, wipe  it off with a dry cloth and wash 
clothing in cold wa ter. Hot water sets toner into fabric.
 
Do not touch the green underside of the toner cartridge. Use the 
handle on the cartridge to avoid touching this area. 
7. Hold
 the toner cartridge by the handle and slowly insert the cartridge into 
the opening in the machine.  Tabs on the sides of the cartridge an

d corresponding grooves within the 
machine will guide the cartridge into the correct position until it locks into 
place completely.
8. Close the front cover. Make sure that the cover is securely closed. 
 If the output tray is closed, open the output tray.
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							Specifications_ 55
10.specifications
This chapter guides you about th is machine’s specifications.
This chapter include:
•Hardware specifications
• Environmental specifications
• Electrical specifications
• Print media specifications
  
 The specification values listed below ar e subject to change without notice. See www.samsung.com/printer  for possible changes in information.
Hardware specifications
ItemDescription
Dimension Height 197 mm (7.76 inches)
Depth 389 mm (15.31 inches)
Width 358 mm (14.09 inches)
Weight Machine with consumables 7.24 Kg (15.96 Ibs)
Environmental specifications
ItemDescription
Noise Level
a
a. Sound Pressure Level, ISO 7779. Configuration tested:  machine basic installation, A4 paper, simplex printing.
Ready mode
26 dB(A)
Printing mode 53 dB(A)
Temperature Operation 10 to 32 °C (50 to 90 °F)
Storage (unpacked) 0 to 40 °C (32 to 104 °F)
Humidity Operation 20 to 80% RH
Storage (unpacked) 10 to 80% RH
Electrical specifications
 
Power requirements are based on the country/region where the device  is sold. Do not convert operating voltages. Doing so might  damage the device and 
void the product warranty.
ItemDescription
Power rating
a110 volt models AC 110 - 127 V
220 volt models AC 220 - 240 V
Power consumption Average operating mode Less than 360 W
Ready mode Less than 60 W
Power save mode Less than 5.0 W
Power off mode Less than 0.5 W
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							Specifications_ 56
a. See the rating label on the machine for the correct voltage, frequency (hertz) and type of current for your machine.
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							Specifications_ 57
Print media specifications
TypeSizeDimensionsPrint media weightba/Capacity
Tray1Manual tray
Plain paper Letter 216 x 279 mm (8.50 x 11.00 inches)
60 to 90 g/m
2 (16 to 24  lb bond) 
• 25
0 sheets of 80 g/m2 (20 lb 
bond) 60 to 220 
g/m
2 (16 to 43 lb bond) 
• 1 shee
t stacking
Legal 216 x 356 mm (8.50 x 14.00 inches)
US Folio 216 x 330 mm (8.50 x 13.00 inches)
A4 210 x 297 mm (8.27 x 11.69 inches)
Oficio 216 x 343 mm (8.50 x 13.50 inches)
JIS B5 182 x 257 mm (7.17 x 10.12 inches)
60 to 90 g/m
2 (16 to 24  lb bond) 
• 15
0 sheets of 80 g/m2 (20 lb 
bond)
ISO B5
176 x 250 mm (6.93 x 9.84 inches) 
Executive 184 x 267 mm (7.25 x 0 inches)
A5 148 x 210 mm (5.83 x 8.27 inches)
A6 105 x 148 mm (4.13 x 5.83 inches)
Envelope Envelope Monarch 98 x 191 mm (3.87 x 7.50 inches) Not available in tray1.
75 to 90 g/m
2 (20 to 24  lb bond)
• 1 shee
t stacking
Envelope No. 10 105 x 241 mm (4.12 x 9.50 inches)
Envelope DL 110 x 220 mm (4.33 x 8.66 inches)
Envelope C5 162 x 229 mm (6.38 x 9.02 inches)
Envelope C6 114 x 162 mm (4.49 x 6.38 inches)
Thick paper Refer to the Plain 
pa

per section  Refer to the Plain paper section 
90 g/m2 (24 lb bond)90 g/m2 (24 lb bond)
• 1 shee
t stacking
Thin paper Refer to the Plain 
pa

per section  Refer to the Plain paper section 
60 to 70 g/m2 (16 to 19 lb bond)60 to 70 g/m2 (16 to 19 lb bond)
• 1 shee
t stacking
Transparency Refer to the Plain 
pa

per section  Refer to the Plain paper section 
Not available in tray1.
138 to 146 g/m2 (36.81 to 38.91 
lb bond)
• 1 shee
t stacking
Labels
c
c. Smoothness: 100 to 250 (sheffield). Letter, Legal, US 
Folio, A4, J

IS B5, ISO 
B5, Executive, A5, 
Statement Refer to the Plain paper section
Not available in tray1.120 to 150 g/m2 (32 to 40 lb 
bond)
• 1 shee
t stacking
Card stock Letter, Legal, US 
Folio, A4, J

IS B5, ISO 
B5, Executive, A5, 
Statement, PostCard 
4x6 Refer to the Plain paper section
Not available in tray1.
105 to 163 g/m2 ( 28 to 43 lb 
bond)
• 1 shee
t stacking
Minimum size (custom) 76 x 127 mm (3.00 x 5.00 inches)
60 to 163 g/m
2 (16 to 43  lb bond) 
Maximum size  (custom) 216 x 356 mm (8.50 x 14.02 inches)
a. If media weight is over 120 g/m2 (32 lb), load a paper into the tray one by one.
b. Maximum capacity may differ depending on media weight, thickness and environmental conditions. 
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							Contact SAMSUNG worldwide_ 68
contact samsung worldwide
If you have any comments or questions regarding Samsung products, contact the Samsung customer care center.
Country/RegionCustomer Care Center Web Site
ALBANIA42 27 5755
ARGENTINE0800-333-3733www.samsung.com
ARMENIA0-800-05-555
AUSTRALIA1300 362 603www.samsung.com
AUSTRIA0810-SAMSUNG (7267864, € 0.07/min)www.samsung.com
AZERBAIJAN088-55-55-555
BAHRAIN8000-4726www.samsung.com
BELARUS810-800-500-55-500
BELGIUM02-201-24-18www.samsung.com/be (Dutch)
www.samsung.com/be_fr (French)
BOSNIA05 133 1999
BRAZIL0800-124-421
4004-0000
www.samsung.com
BULGARIA07001 33 11www.samsung.com
CANADA1-800-SAMSUNG (726-7864)www.samsung.com
CHILE800-SAMSUNG (726-7864)www.samsung.com
CHINA400-810-5858www.samsung.com
COLOMBIA01-8000112112www.samsung.com
COSTA RICA0-800-507-7267www.samsung.com
CROATIA062 SAMSUNG (062 726 7864)www.samsung.com
CZECH REPUBLIC800-SAMSUNG (800-726786)www.samsung.com
Samsung Zrt., česká organizační složka, Oasis Florenc, Sokolovská394/17, 180 00, Praha 8
DENMARK70 70 19 70www.samsung.com
DOMINICA1-800-751-2676www.samsung.com
ECUADOR1-800-10-7267www.samsung.com
EGYPT0800-726786www.samsung.com
EIRE0818 717100www.samsung.com
EL SALVADOR800-6225www.samsung.com
ESTONIA800-7267www.samsung.com
FINLAND030-6227 515www.samsung.com
FRANCE01 48 63 00 00www.samsung.com
GERMANY01805 - SAMSUNG (726-7864 € 0,14/min)www.samsung.com
GEORGIA8-800-555-555
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							Contact SAMSUNG worldwide_ 69
GREECEIT and Mobile : 80111-SAMSUNG (80111 7267864) from land line, local charge/ 
from mobile, 210 6897691 
Cameras, Camcorders, Televisions and Household Appliances
From mobile and fixed 2106293100
www.samsung.com
GUATEMALA1-800-299-0013www.samsung.com
HONDURAS800-27919267 www.samsung.com
HONG KONG(852) 3698-4698www.samsung.com/hk
www.samsung.com/hk_en/
HUNGARY06-80-SAMSUNG (726-7864)www.samsung.com
INDIA3030 8282
1800 3000 8282 
www.samsung.com
INDONESIA0800-112-8888
021-5699-7777
www.samsung.com
IRAN021-8255www.samsung.com
ITALY800-SAMSUNG (726-7864)www.samsung.com
JAMAICA1-800-234-7267www.samsung.com
JAPAN0120-327-527www.samsung.com
JORDAN800-22273www.samsung.com
KAZAKHSTAN8-10-800-500-55-500 (GSM:7799)www.samsung.com
KOSOVO+381 0113216899
KUWAIT183-2255www.samsung.com
KYRGYZSTAN00-800-500-55-500www.samsung.com
LATVIA8000-7267www.samsung.com
LITHUANIA8-800-77777www.samsung.com
LUXEMBURG261 03 710www.samsung.com
MALAYSIA1800-88-9999www.samsung.com
MACEDONIA023 207 777
MEXICO01-800-SAMSUNG (726-7864)www.samsung.com
MOLDOVA00-800-500-55-500
MONTENEGRO020 405 888
MOROCCO080 100 2255www.samsung.com
NIGERIA080-SAMSUNG(726-7864)www.samsung.com
NETHERLANDS0900-SAMSUNG (0900-7267864) (€ 0,10/min)www.samsung.com
NEW ZEALAND 0800 SAMSUNG (0800 726 786)www.samsung.com
NICARAGUA00-1800-5077267www.samsung.com
NORWAY815-56 480www.samsung.com
OMAN800-SAMSUNG (726-7864)www.samsung.com
PANAMA800-7267www.samsung.com
PERU0-800-777-08www.samsung.com
Country/RegionCustomer Care Center Web Site
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							Contact SAMSUNG worldwide_ 70
PHILIPPINES1800-10-SAMSUNG (726-7864)
1-800-3-SAMSUNG (726-7864)
1-800-8-SAMSUNG (726-7864)
02-5805777
www.samsung.com
POLAND0 801 1SAMSUNG (172678)
022-607-93-33
www.samsung.com
PORTUGAL80820-SAMSUNG (726-7864)www.samsung.com
PUERTO RICO1-800-682-3180www.samsung.com
RUMANIA08010 SAMSUNG (08010 726 7864) only from landline, local network 
Romtelecom - local tariff /
021 206 01 10 for landline and mobile, normal tariff.
www.samsung.com
RUSSIA8-800-555-55-55www.samsung.com
SAUDI ARABIA9200-21230www.samsung.com
SERBIA0700 SAMSUNG (0700 726 7864)www.samsung.com
SINGAPORE1800-SAMSUNG (726-7864)www.samsung.com
SLOVAKIA0800-SAMSUNG (726-7864)www.samsung.com
SOUTH AFRICA0860 SAMSUNG (726-7864)www.samsung.com
SPAIN902-1-SAMSUNG(902 172 678)www.samsung.com
SWEDEN0771 726 7864 (SAMSUNG)www.samsung.com
SWITZERLAND0848-SAMSUNG (7267864, CHF 0.08/min)www.samsung.com/ch
www.samsung.com/ch_fr/
TADJIKISTAN8-10-800-500-55-500www.samsung.com
TAIWAN0800-329-999www.samsung.com
THAILAND1800-29-3232
02-689-3232
www.samsung.com
TRINIDAD & TOBAGO1-800-SAMSUNG (726-7864)www.samsung.com
TURKEY444 77 11www.samsung.com
U.A.E800-SAMSUNG (726-7864)www.samsung.com
U.K0330 SAMSUNG (726-7864)www.samsung.com
U.S.A1-800-SAMSUNG (726-7864)www.samsung.com
UKRAINE0-800-502-000www.samsung.com/ua
www.samsung.com/ua_ru
UZBEKISTAN8-10-800-500-55-500www.samsung.com
VENEZUELA0-800-100-5303www.samsung.com
VIETNAM1 800 588 889www.samsung.com
Country/RegionCustomer Care Center Web Site
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