Samsung ML 2245 User Manual

							
41 _Troubleshooting
Common Linux problems
Refer to Mac OS User’s Guide that came with your computer for 
further information on Mac OS error messages.
CONDITIONSUGGESTED SOLUTIONS
The machine does 
not print. • Check if the printer driver is installed in your 
system. Open Unified  Driver Configurator 
and switch to the Printers tab in Printers 
configuration window to look at the list of 
available printers. Make sure that your 
machine is displayed on the list. If not, 
please, invoke Add new printer wizard to set 
up your device. 
• Check if the printer is  started. Open Printers 
configuration and select your machine on the 
printers list. Look at the description in the 
Selected printer pane. If its status contains 
“(stopped)” string, please, press the  Start 
button. After that no rmal operation of the 
printer should be restored. The stopped 
status might be activated when some 
problems in printing occurred. 
• Check if your application has special print  option such as “-oraw”. If “-oraw” is specified 
in the command line parameter then remove 
it to print properly. For Gimp front-end, select 
“print” -> “Setup printer” and edit command 
line parameter in the command item.
The machine does 
not print whole pages 
and its output is half 
page printed. The problem is solved in AFPL Ghostscript v. 
8.52 or above. Download the latest version of 
AFPL Ghostscript from http://sourceforge.net/
projects/ghostscript/ and install it to solve this 
problem.
I encounter error 
“Unable to open mfp 
port device file!” 
when printing a 
document.Please avoid changing print job parameters (via 
LPR GUI, for example) while a print job is in 
progress. Known versions of CUPS server 
break the print job whenever print options are 
changed and then try to restart the job from the 
beginning. Since Unified Linux Driver locks mfp 
port while printing, the abrupt termination of the 
driver keeps the port 
locked and therefore 
unavailable for subsequent print jobs. If this 
situation occurred, please, try to release the 
mfp port.
Refer to Linux User’s Guide that ca me with your computer for further 
information on Li nux error messages.
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Ordering supplies and accessories_42
ordering supplies and accessories
This chapter provides information on purchasing cartridges and accessories available for your machine.
This chapter includes:
• Supplies • Maintenance parts
SUPPLIES
When the toner cartridge and the imaging unit runs out, you can order the 
following type of cartridge for your machine:
MAINTENANCE PARTS
To avoid print quality and paper feed  problems resulting from worn parts, 
and to maintain your machine in top working condition the following 
condition, the following items will need to be replaced after the specified 
number of pages, or when the life s pan of each item has expired. 
 
We highly recommend that this maintenance be performed by an authorized 
service provider, dealer or the retailer where you bought the machine. The 
warranty does not cover the replacem ent of the maintenance parts after 
their lifespan.
HOW TO PURCHASE
To order Samsung-authorized supplies  or accessories, contact your local 
Samsung dealer or the retailer where y ou purchased your machine, or  visit 
www.samsung.com/supplies
 and select your country/region to obtain 
information on calling for technical support.
The optional parts or features may  differ by countries. Contact your 
sales representatives whether the part you want is available in your 
country.
TYPE YIELDPART NUMBER
Toner cartridge
a
a. See Printing Cartridge overview on page 12. Standard yield
b 
Average cartridge 
yield: 2,000  standard 
pages 
b. Declared yield value in accordance with ISO/IEC 19752. MLT-D106S
Imaging unit
c
c. See Printing Cartridge overview on page 12.
    Declared yield based on 2 pages per job from stand-by mode. Up to 12,000 pages
MLT-R106 
The life of the toner ca
rtridge and imaging unit yield depends on the 
amount of toner that print jobs requ ire. The actual number may also be 
different depending on the print densi ty of the pages you print on, and 
the number of pages may be affected by operating environment, 
printing interval, media type, and media size. If you print a lot of 
graphics, you may need to change the toner cartridge more often.
When you purchase a new toner cartri dge or other supplies, you must 
purchase them in the same country you have purchased your 
machine.
Otherwise, the toner cartridge or other supplies will be incompatible 
with your machine since the config uration of the toner cartridge or 
supplies vary depending on the countries.
ITEMSYIELD (AVERAGE)
Pick-up roller Approx. 50,000 pages
Fuser unitApprox. 50,000 pages
Transfer rollerApprox. 50,000 pages
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43 _Specifications
specifications
This chapter guides you about  this machine’s specifications such as various features.
This chapter include:
• ML-2245 Series
ML-2245 SERIES 
ITEMDESCRIPTION
Printing 
methodLaser beam printing
Printing speeda Up to 22 ppm (A4), 23 ppm (Letter)
First print out 
time• From ready: Less than 10 seconds
• From sleeping mode: Less than 19 seconds
Print 
resolution Max. 1,200 x 600 dpi effective output
Printer 
languageSPL
OS 
compatibilityb• Windows 2000/XP/2003/2008/Vista/7/Server 2008 
R2
• Macintosh: Mac OS 10.3~10.6
• Linux: RedHat 8.0~9.0,  Mandrake 9.2~10.1, SuSE 
8.2~9.2, Fedra Core 1~4, Ubuntu 6.0                     
(See System requirements on page 16.)
Interface Full speed USB 2.0
Paper input 
capacityTray: 150 sheets for plain paper, 75 g/m2 (20 lb bond)
For details about paper input capacity, see 19 page.
Paper output 
capacity Face down: 100 sheets 75 g/m2 (20 lb bond)
Power rating
AC 110 - 127 V or AC 220 - 240 V
See the Rating label on the machine for the correct 
voltage, frequency (hertz) and type of current for your 
machine.
Power 
consumption• Average operating mode:
Less than 350 W
• Ready mode: Less than 70W
• Sleep mode:  Less than 6W
• Power off mode: 0W
Noise Levelc• Ready mode:Less than 33 dBA
• Printing mode: Less than 51 dBA
Warm-up timeLess than 25 seconds 
Operating 
environmentTemperature: 10 to 32.5 °C (50 to 90 °F)
Humidity: 20 to 80% RH
Toner 
cartridge lifedAverage cartridge yield: 2,000 standard pages
(Shipped with 700 pages toner cartridge.)e
Imaging unit 
lifefUp to 12,000 pages yield
(Shipped with 12,000 pages imaging unit.)e
External 
dimension
(W x D x H)350.5 x 298.5x 212 mm 
(13.8 x 11.75 x 8.35 inches)
Weight
(Including 
consumables)6.28 Kg (13.84 lb)
Package 
weight
Paper: 0.57 Kg (1.25 lbs)
Plastic: 0.34 Kg (0.75 lbs)
Fusing 
temperature180 °C (356 °F)
a. It will be affected by  operating system used, computing performance, 
application software, connecting me thod, media type, media size and 
job complexity.
b. Visit www.samsungprinter.com to  download the latest software 
version.
c. Sound Pressure Level, ISO 7779
d. Declared yield value in accordance with ISO/IEC 19752. The number  of pages may be affected by operat ing environment, printing interval, 
media type, and media size.
e. It varies depending on the product configuration.
f. Declared yield based on 2 pages per job from stand-by mode. 
ITEMDESCRIPTION
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Glossary_44
glossary
ADF
An Automatic Document Feeder  (ADF) is a mechanism that will 
automatically feed an original sheet of paper so that the machine can 
scan some amount of the paper at once. 
AppleTalk
AppleTalk is a proprietary suite of protocols developed by Apple, Inc for 
computer networking. It was included  in the original Macintosh (1984) 
and is now deprecated by Apple in favor of TCP/IP networking.
BIT Depth
A computer graphics term describing the number of bits used to 
represent the color of a single pixel in a bitmapped image. Higher color 
depth gives a broader range of distinct colors. As the number of bits 
increases, the number of possible colors becomes impractically large for 
a color map. 1-bit color is commonly called as monochrome or black and 
white.
BMP
A bitmapped graphics format used internally by the Microsoft Windows 
graphics subsystem (GDI), and used commonly as a simple graphics file 
format on that platform.
BOOTP
Bootstrap Protocol. A network protoc ol used by a network client to 
obtain its IP address automatically. Th is is usually done in the bootstrap 
process of computers or operat ing systems running on them. The 
BOOTP servers assign the IP address from a pool of addresses to each 
client. BOOTP enables diskless workstation computers to obtain an IP 
address prior to loading  any advanced operating system.
CCD 
Charge Coupled Device (CCD) is a hardware which enables the scan 
job. CCD Locking mechanism is also used to hold the CCD module to 
prevent any damage when you move the machine.
Collation
Collation is a process of printing a multiple-copy job in sets. When 
collation is selected, the device prin ts an entire set before printing 
additional copies.
Control Panel
A control panel is a flat, typically vertical, area where control or 
monitoring instruments are displayed.  They are typically found in front of 
the machine. 
Coverage 
It is the printing term used for a toner usage measurement on printing. 
For example, 5% coverage means that an A4 sided paper has about 5% 
image or text on it. So, if the paper or original has complicated images or 
lots of text on it, the coverage will be higher and at the same time, a 
toner usage will be as much as the coverage.
CSV
Comma Separated Values (CSV). A type of file format, CSV is used to 
exchange data between disparate applicat ions. The file format, as it is 
used in Microsoft Excel, has become a pseudo standard throughout the 
industry, even among non-Microsoft platforms.
DADF
A Duplex Automatic Document Feeder (DADF) is a mechanism that will 
automatically feed and flip over an or iginal sheet of paper so that the 
machine can scan on both sides of the paper.
Default
The value or setting that is in effect when taking a printer out of its box 
state, reset, or initialized.
DHCP
A Dynamic Host Configuration Prot ocol (DHCP) is a client-server 
networking protocol. A DHCP server  provides configuration parameters 
specific to the DHCP client host  requesting, generally, information 
required by the client host to participate on an IP network. DHCP also 
provides a mechanism for allocation of IP addresses to client hosts.
DIMM
Dual Inline Memory Module (DIMM), a small circuit board that holds 
memory. DIMM stores all the data wit hin the machine like printing data, 
received fax data.
DNS
The Domain Name Server (DNS) is  a system that stores information 
associated with domain names in a distributed database on networks, 
such as the Internet.
Dot Matrix Printer
A dot matrix printer refers to a type  of computer printer with a print head 
that runs back and forth on the page  and prints by impact, striking an 
ink-soaked cloth ribbon against the paper, much like a typewriter.
DPI
Dots Per Inch (DPI) is a measurement of resolution that is used for 
scanning and printing. Generally, higher DPI results in a higher 
resolution, more visible detail in the image, and a larger file size.
DRPD 
Distinctive Ring Pattern Detection. Distinctive Ring is a telephone 
company service which enables a user to use a single telephone line to 
answer several different telephone numbers.
Duplex
A mechanism that will automat ically flip over a sheet of paper so that the 
machine can print (or scan) on both sides of the paper. A printer 
equipped with a Duplex can print double-sided of paper.
Duty Cycle
Duty cycle is the page quantity which does not affect printer 
performance for a month. Generally t he printer has the lifespan limitation 
such as pages per year. The lifespan means the average capacity of 
print-outs, usually within the warranty  period. For example, if the duty 
cycle is 48,000 pages per month assu ming 20 working days, a printer 
limits 2,400 pages a day.
ECM
Error Correction Mode (ECM) is an optional transmission mode built into 
Class 1 fax machines or fax mode ms. It automatically detects and 
corrects errors in the fax transmi ssion process that are sometimes 
caused by telephone line noise.
Emulation
Emulation is a technique of one mach ine obtaining the same results as 
another.
The following glossary helps you get familiar with the product by 
understanding the terminologies commonly used with printing as well 
as mentioned in this users guide.
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45 _Glossary
An emulator duplicates  the functions of one system with a different 
system, so that the second system behaves like the first system. 
Emulation focuses on exact reproduction of external behavior, which is 
in contrast to simulation, which  concerns an abstract model of the 
system being simulated, often considering its internal state.
Ethernet
Ethernet is a frame-based comput er networking technology for local 
area networks (LANs). It defines wiring and signaling for the physical 
layer, and frame formats and protoc ols for the media access control 
(MAC)/data link layer of the OSI mode l. Ethernet is mostly standardized 
as IEEE 802.3. It has  become the most widespr ead LAN technology in 
use during the 1990s to the present.
EtherTalk
A suite of protocols developed by Apple Computer for computer 
networking. It was included in the original Macintosh (1984) and is now 
deprecated by Apple in favor of TCP/IP networking. 
FDI
Foreign Device Interface (FDI) is a card installed inside the machine to 
allow a third party device such as a coin operated device or a card 
reader. Those devices allow the pay-for-print service on your machine.
FTP
A File Transfer Protocol (FTP) is a commonly used protocol for 
exchanging files over any network that supports the TCP/IP protocol 
(such as the Internet or an intranet).
Fuser Unit 
The part of a laser printer that melt s the toner onto the print media. It 
consists of a hot roller and a back-up roller. After toner is transferred 
onto the paper, the fuser unit applies  heat and pressure to ensure that 
the toner stays on the paper permane ntly, which is why paper is warm 
when it comes out of a laser printer.
Gateway
A connection between computer networks, or between a computer 
network and a telephone line. It is very  popular, as it is a computer or a 
network that allows access to  another computer or network.
Grayscale
A shades of gray that represent li ght and dark portions of an image 
when color images are converted to grayscale; colors are represented 
by various shades of gray.
Halftone
An image type that simulates grayscale by varying the number of dots. 
Highly colored areas consist of a large number of dots, while lighter 
areas consist of a smaller number of dots.
HDD
Hard Disk Drive (HDD), commonly referred to as a hard drive or hard 
disk, is a non-volatile storage device  which stores digitally-encoded data 
on rapidly rotating platters with magnetic surfaces.
IEEE
The Institute of Electrical and El ectronics Engineers (IEEE) is an 
international non-profit, professional organization for the advancement 
of technology related to electricity.
IEEE 1284
The 1284 parallel port standard wa s developed by the Institute of 
Electrical and Electronics Engineers (IEEE). The term 1284-B refers to 
a specific connector type on the end of the parallel cable that attaches to 
the peripheral (for example, a printer). 
Intranet
A private network that uses Internet  Protocols, network connectivity, and 
possibly the public teleco mmunication system to se curely share part of 
an organizations information or operations with its employees. 
Sometimes the term refers only to the most visible service, the internal 
website.
IP address
An Internet Protocol (IP) address is  a unique number that devices use in 
order to identify and communicate with  each other on a network utilizing 
the Internet Protocol standard.
IPM
The Images Per Minute (IPM) is a way of measuring the speed of a 
printer. An IPM rate indicates the nu mber of single-sided sheets a printer 
can complete within one minute.
IPP
The Internet Printing Protocol (I PP) defines a standard protocol for 
printing as well as managing print jobs, media size, resolution, and so 
forth. IPP can be used locally or  over the Internet to hundreds of 
printers, and also supports acce ss control, authentication, and 
encryption, making it a much more capable and secure printing solution 
than older ones.
IPX/SPX
IPX/SPX stands for Internet  Packet Exchange/Sequenced Packet 
Exchange. It is a networking protocol used by the Novell NetWare 
operating systems. I PX and SPX both provide  connection services 
similar to TCP/IP, with the IPX prot ocol having similarities to IP, and 
SPX having similarities  to TCP. IPX/SPX was primarily designed for 
local area networks (LANs), and is a  very efficient protocol for this 
purpose (typically its performance ex ceeds that of TCP/IP on a LAN).
ISO
The International Organization for Standardization (ISO) is an 
international standard-setting body composed of representatives from 
national standards bodies. It produces world-wide industrial and 
commercial standards.
ITU-T
The International Telecommunication Union is an international 
organization established to standardiz e and regulate international radio 
and telecommunications . Its main tasks include standardization, 
allocation of the radio spectrum , and organizing interconnection 
arrangements between different countries to allow international phone 
calls. A -T out of ITU-T indicates telecommunication.
ITU-T No. 1 chart
Standardized test chart published by ITU-T for document facsimile 
transmissions.
JBIG
Joint Bi-level Image Experts Group (JBIG) is an image compression 
standard with no loss of accuracy or  quality, which was designed for 
compression of binary images, particularly for faxes, but can also be 
used on other images.
JPEG
Joint Photographic Experts Group (JPEG) is a most commonly used 
standard method of lossy  compression for photograp hic images. It is the 
format used for storing and transmitting photographs on the World Wide 
Web.
LDAP
The Lightweight Directory Access Protocol (LDAP) is a networking 
protocol for querying and modifying  directory services running over TCP/
IP.
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Glossary_46
LED
A Light-Emitting Diode (LED) is a semiconductor device that indicates 
the status of a machine.  
MAC address
Media Access Control (MAC) address is a unique identifier associated 
with a network adapter. MAC address is  a unique 48-bit identifier usually 
written as 12 hexadecimal characters  grouped in pairs (e. g., 00-00-0c-
34-11-4e). This address is usually  hard-coded into a Network Interface 
Card (NIC) by its manufacturer, and used as an aid for routers trying to 
locate machines on large networks.
MFP
Multi Function Peripheral (MFP) is an office machine that includes the 
following functionality in one physical body, so as to have a printer, a 
copier, a fax, a scanner and etc.
MH
Modified Huffman (MH) is a compression method for decreasing the 
amount of data that needs to be tr ansmitted between the fax machines 
to transfer the image recommended by ITU-T T.4. MH is a codebook-
based run-length encoding scheme optimized to efficiently compress 
white space. As most faxes consis t mostly of white space, this 
minimizes the transmission  time of most faxes. 
MMR
Modified Modified READ (MMR)  is a compression method 
recommended by ITU-T T.6.
Modem
A device that modulates a carrier signal to encode digital information, 
and also demodulates such a carrier signal to decode transmitted 
information.
MR
Modified Read (MR) is a compression method recommended by ITU-T 
T.4. MR encodes the first scanned line using MH. The next line is 
compared to the first, the differences determined, and then the 
differences are encoded and transmitted.
NetWare
A network operating system developed by  Novell, Inc. It initially used 
cooperative multitasking to run various services on a PC, and the 
network protocols were based on  the archetypal Xerox XNS stack. 
Today NetWare supports TCP/IP as well as IPX/SPX.
OPC
Organic Photo Conductor (OPC) is a mechanism that makes a virtual 
image for print using a laser beam emitte d from a laser printer, and it is 
usually green or gray colored and a cylinder shaped. 
An exposing unit of a drum is slowly  worn away by its usage of the 
printer, and it should be replaced app ropriately since it gets scratches 
from grits of a paper.
Originals
The first example of something, such as a document, photograph or text, 
etc, which is copied, reproduced or  translated to produce others, but 
which is not itself copied or derived from something else.
OSI
Open Systems Interconnection (O SI) is a model developed by the 
International Organization for Standard ization (ISO) for communications. 
OSI offers a standard, modular approa ch to network design that divides 
the required set of complex function s into manageable, self-contained, 
functional layers. The layers are,  from top to bottom, Application, 
Presentation, Session, Transport, Network, Data Link and Physical.
PABX 
A private automatic branch exchange (P ABX) is an automatic telephone 
switching system within a private enterprise.
PCL
Printer Command Language (PCL) is a Page Description Language 
(PDL) developed by HP as a printer protocol and has become an 
industry standard. Originally develop ed for early inkjet printers, PCL has 
been released in varying levels for thermal, matrix printer, and page 
printers.
PDF
Portable Document Format (PDF) is a proprietary file format developed 
by Adobe Systems for representing two dimensional documents in a 
device independent and resolution independent format.
PostScript
PostScript (PS) is a page description language and programming 
language used primarily in the electronic and desktop publishing areas. - 
that is run in an interpreter to generate an image.
Printer Driver
A program used to send commands an d transfer data from the computer 
to the printer.
Print Media
The media like paper, envelopes, labels, and transparencies which can 
be used on a printer, a scanner, a fax or, a copier.
PPM
Pages Per Minute (PPM) is a method of measurement for determining 
how fast a printer works, meaning the number of pages a printer can 
produce in one minute.
PRN file
An interface for a device driver, this  allows software to interact with the 
device driver using standard input/ output system calls, which simplifies 
many tasks. 
Protocol
A convention or standard that cont rols or enables the connection, 
communication, and data transfer between two computing endpoints.
PS
See PostScript.
PSTN
The Public-Switched Telephone Network (PSTN) is the network of the 
worlds public circuit-switched telephone networks which, on industrial 
premises, is usually routed through the switchboard.
Resolution
The sharpness of an image, measured in Dots Per Inch (DPI). The 
higher the dpi, the greater the resolution.
SMB
Server Message Block (SMB) is a ne twork protocol mainly applied to 
share files, printers, serial ports, and miscellaneous communications 
between nodes on a network. It also provides an authenticated Inter-
process communication mechanism.
SMTP
Simple Mail Transfer Protocol (SMTP) is the standard for e-mail 
transmissions across the Internet. SM TP is a relatively simple, text-
based protocol, where one or more recipients of a message are 
specified, and then the message text is transferred. It is a client-server 
protocol, where the client transmits  an email message to the server.
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47 _Glossary
Subnet Mask 
The subnet mask is used in conjunction with the network address to 
determine which part of the address  is the network address and which 
part is the host address.
TCP/IP
The Transmission Control Protocol (TCP) and the Internet Protocol (IP); 
the set of communications protocols  that implement the protocol stack 
on which the Internet and most commercial networks run.
TCR
Transmission Confirmation Report (TCR) provides details of each 
transmission such as job status, tr ansmission result and number of 
pages sent. This report can be set to print after each job or only after 
failed transmissions.
TIFF
Tagged Image File Format (TIFF) is a variable-resolution bitmapped 
image format. TIFF describes image data that typically come from 
scanners. TIFF images make use of tags, keywords defining the 
characteristics of the image that is in cluded in the file. This flexible and 
platform-independent format can be used for pictures that have been 
made by various image processing applications.
Toner Cartridge
A kind of bottle within a machine like printer which contains toner. Toner 
is a powder used in laser printers and photocopiers, which forms the text 
and images on the printed paper. Toner c an be melted by the heat of the 
fuser, causing it to bind  to the fibers in the paper.
TWAIN
An industry standard for scanners and software. By using a TWAIN-
compliant scanner with a TWAIN-compliant program, a scan can be 
initiated from within the program.;  an image capture API for Microsoft 
Windows and Apple Maci ntosh operating systems.
UNC Path
Uniform Naming Convention (UNC) is a standard way to access network 
shares in Window NT and other Microsoft products. The format of a 
UNC path is: \\\\
URL
Uniform Resource Locator (URL) is the global address of documents 
and resources on the Internet. The first part of the address indicates 
what protocol to use, the second pa rt specifies the IP address or the 
domain name where the resource is located.
USB
Universal Serial Bus (USB) is a standard that was developed by the 
USB Implementers Forum, Inc., to  connect computers and peripherals. 
Unlike the parallel port, USB is designed to concurrently connect a 
single computer USB port to multiple peripherals.
Watermark
A watermark is a recognizable image or pattern in paper that appears 
lighter when viewed by transmitted light. Watermarks were first 
introduced in Bologna, Italy in  1282; they have been used by 
papermakers to identify their product, and also on postage stamps, 
currency, and other government  documents to discourage 
counterfeiting.
WIA
Windows Imaging Architecture (WIA) is  an imaging architecture that is 
originally introduced in Windows Me and Windows XP. A scan can be 
initiated from within t hese operating systems by  using a WIA-compliant 
scanner.
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48_Index
index
C
Cancel button 13
cleaning
inside 26
outside 26
control panel 13
D
demo page, print 16
driver
installation 17
J
jam
tips for avoiding paper jams 34
L
LED
Status 14
Linux problems 42
M
Maintenance
maintenance parts 43
toner cartridge 28
O
on-line/error LED 13
P
paper
clearing jam 34
loading in the tray1 22
printing special materials 23
paper type
setting 24
print quality problems, solve 39
printing
demo page 16
problem, solve
Linux 42
paper feeding 36
printing quality 39
Windows 41
R
replacing components
toner cartridge 29, 31, 33
S
status LED 13
supplies
expected toner cartridge life 28
W
Windows problems 41
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Contact SAMSUNG worldwide_49
contact samsung worldwide
If you have any comments or questi ons regarding Samsung products, contact  the Samsung customer care center.
COUNTRY/REG
IONCUSTOMER CARE CENTER WEB SITE
ARGENTINE 0800-333-3733 www.samsung.com/ar
AUSTRALIA1300 362 603 www.samsung.com/au
AUSTRIA0810-SAMSUNG (7267864, 
€ 0.07/min) www.samsung.com/at
BELARUS
810-800-500-55-500 www.samsung/ua
www.samsung.com/ua_ru
BELGIUM02 201 2418 www.samsung.com/be 
(Dutch)
www.samsung.com/be_fr 
(French)
BRAZIL0800-124-421
4004-0000 www.samsung.com/br
CANADA
1-800-SAMSUNG 
(726-7864) www.samsung.com/ca
CHILE
800-SAMSUNG (726-7864) www.samsung.com/cl
CHINA400-810-5858
010-6475 1880 www.samsung.com/cn
COLOMBIA
01-8000112112 www.samsung.com.co
COSTA RICA0-800-507-7267 www.samsung.com/latin
CZECH 
REPUBLIC800-SAMSUNG 
(800-726786) www.samsung.com/cz
Samsung Zrt.,  česká organiza ční složka, Oasis Florenc, 
Sokolovská394/17, 180 00, Praha 8
DENMARK 8-SAMSUNG (7267864) www.samsung.com/dk
ECUADOR1-800-10-7267 www.samsung.com/latin
EL SALVADOR800-6225 www.samsung.com/latin
ESTONIA800-7267 www.samsung.com/ee
KAZAKHSTAN8-10-800-500-55-500 www.samsung.com/kz_ru
KYRGYZSTAN00-800-500-55-500
FINLAND30-6227 515 www.samsung.com/fi
FRANCE01 4863 0000 www.samsung.com/fr
GERMANY01805 - SAMSUNG 
(726-7864 € 0,14/min) www.samsung.de
GUATEMALA
1-800-299-0013 www.samsung.com/latin
HONDURAS800-7919267 www.samsung.com/latin
HONG KONG3698-4698 www.samsung.com/hk
www.samsung.com/hk_en/
HUNGARY06-80-SAMSUNG 
(726-7864) www.samsung.com/hu
INDIA
3030 8282
1800 110011
1800 3000 8282  www.samsung.com/in
INDONESIA
0800-112-8888 www.samsung.com/id
ITALIA800-SAMSUNG (726-7 864) www.samsung.com/it
JAMAICA1-800-234-7267 www.samsung.com/latin
JAPAN0120-327-527 www.samsung.com/jp
LATVIA8000-7267 www.samsung.com/lv
LITHUANIA8-800-77777 www.samsung.com/lt
LUXEMBURG02 261 03 710 www.samsung.com/lu
MALAYSIA1800-88-9999 www.samsung.com/my
MEXICO01-800-SAMSUNG 
(726-7864) www.samsung.com/mx
MOLDOVA
00-800-500-55-500 www.samsung/ua
www.samsung.com/ua_ru
NETHERLANDS0900-SAMSUNG 
(0900-7267864) (€ 
0,10/min) www.samsung.com/nl
NEW ZEALAND
 0800 SAMSUNG (0800 726 
786) www.samsung.com/nz
NICARAGUA
00-1800-5077267 www.samsung.com/latin
NORWAY3-SAMSUNG (7267864) www.samsung.com/no
PANAMA800-7267 www.samsung.com/latin
PHILIPPINES1800-10-SAMSUNG 
(726-7864)
1-800-3-SAMSUNG 
(726-7864)
1-800-8-SAMSUNG 
(726-7864)
02-5805777www.samsung.com/ph
POLAND0 801 1SAMSUNG 
(172678)
022-607-93-33 www.samsung.com/pl
PORTUGAL
80820-SAMSUNG 
(726-7864) www.samsung.com/pt
PUERTO RICO
1-800-682-3180 www.samsung.com/latin
REP. DOMINICA1-800-751-2676 www.samsung.com/latin
COUNTRY/REG
IONCUSTOMER CARE CENTER WEB SITE
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Contact SAMSUNG worldwide_50
EIRE0818 717 100 www.samsung.com/ie
RUSSIA8-800-555-55-55 www.samsung.ru
SINGAPORE1800-SAMSUNG 
(726-7864) www.samsung.com/sg
SLOVAKIA
0800-SAMSUNG 
(726-7864) www.samsung.com/sk
SOUTH AFRICA
0860 SAMSUNG 
(726-7864) www.samsung.com/za
SPAIN
902-1-SAMSUNG(902 172 
678) www.samsung.com/es
SWEDEN
0771 726 7864 
(SAMSUNG) www.samsung.com/se
SWITZERLAND
0848-SAMSUNG (7267864, 
CHF 0.08/min) www.samsung.com/ch
TADJIKISTAN
8-10-800-500-55-500
TAIWAN0800-329-999 www.samsung.com/tw
THAILAND1800-29-3232
02-689-3232 www.samsung.com/th
TRINIDAD & 
TOBAGO
1-800-SAMSUNG 
(726-7864) www.samsung.com/latin
TURKEY
444 77 11 www.samsung.com/tr
U.A.E800-SAMSUNG (726-7864)
8000-4726 www.samsung.com/ae
U.K
0845 SAMSUNG 
(726-7864) www.samsung.com/uk
U.S.A
1-800-SAMSUNG 
(7267864) www.samsung.com/us
UKRAINE
8-800-502-0000 www.samsung/uawww.samsung.com/ua_ru
UZBEKISTAN8-10-800-500-55-500 www.samsung.com/kz_ru
VENEZUELA0-800-100-5303 www.samsung.com/latin
VIETNAM1 800 588 889 www.samsung.com/vn
COUNTRY/REG
IONCUSTOMER CARE CENTER WEB SITE
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