Samsung ML 2010 User Manual

							SOLVING PROBLEMS5.18
Common Windows Problems 
Note: Refer to Microsoft Windows 98, Me, 2000 or XP User’s Guide that came with your 
PC for further information on Windows error messages.
Common Macintosh Problems
ProblemPossible Cause and Solution
“File in Use” message 
appears during 
installation.Exit all software applications. Remove all software from 
the 
StartUp Group, then restart Windows. Reinstall the 
printer software.
“General Protection 
Fa u l t ”,  “ E xc e p t i o n  O E ”,  
“Spool32”, or “Illegal 
Operation” messages 
appear.Close all other applications, reboot Windows, and try 
printing again.
ProblemPossible Cause and Solution
There is described 
driver not installed 
at Product List 
Window after you 
click Add and Select 
USB.• Software is not installed correctly. Reinstall the software. 
See 
Software User’s Guide.
• Make sure that you are using a high-quality cable.
Your product not 
listed at Product List 
Window after you 
click Add and Select 
USB.• Make sure that the cables are connected correctly and the 
printer is turned on. 
• Make sure that the correct printer driver has been selected 
at Product List Window after you click Add and Select USB.
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							SOLVING PROBLEMS5.19
5
Common Linux Problems 
ProblemPossible Cause and Solution
I can’t change settings in 
the configuration tool.You need to have administrator privileges to be able to 
affect global settings.
I am using the KDE 
desktop but the 
configuration tool and 
LLPR won’t start.Maybe you do not have the GTK libraries installed. These 
usually come with most Linux distributions, but you may 
have to install them manually. Refer to your distribution’s 
installation manual for more details about installing 
additional packages.
I just installed this 
package but can’t find 
entries in the KDE/
Gnome menus.Some versions of the KDE or GNOME desktop 
environments may require that you restart your session 
for the changes to take effect.
I get a “Some options are 
not selected” error 
message while editing the 
printer settings.Some printers have conflicting settings, meaning that 
some settings for two options can’t be selected at the 
same time. When you change a setting and the Printer 
Package detects such a conflict, the conflicting option is 
changed to a “No Choice” value, and you have to choose 
an option that does not conflict before being able to submit 
the changes.
I can’t make a printer the 
system default.• In some conditions, it may not be possible to change the 
default queue. This happens with some variants of 
LPRng, especially on recent RedHat systems that use the 
‘printconf’ database of queues. 
•  When using printconf, the
 /etc/printcap file is 
automatically refreshed from the database of printers 
managed by the system (usually through the ‘printtool’ 
command), and the queues in /etc/printcap.local are 
appended to the resulting file. since the default queue in 
LPRng is defined as the first queue in 
/etc/printcap, 
therefore it is not possible for the Samsung Printer 
Package to change the default when some queues have 
otherwise been defined using printtool. 
• LPD systems identify the default queue as the one 
named ‘lp’. Thus if there is already a queue by this 
name, and if it doesn’t have any alias, then you won’t be 
able to change the default. To work around this, you can 
either delete the queue, or rename it by manually editing 
the
 /etc/printcap file. 
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							SOLVING PROBLEMS5.20
The N-up setting does not 
work correctly for some 
of my documents.The N-up feature is achieved through post-processing of 
the PostScript data that is being sent to the printing 
system. However, such post-processing can only be 
adequately achieved if the PostScript data conforms to the 
Adobe Document Structing Conventions. Problems may 
arise when using N-up and other features relying on post-
processing if the document being printed isn’t compliant.
I am using BSD lpr 
(Slackware, Debian, older 
distributions) and some 
options chosen in LLPR 
don’t seem to take effect.Legacy BSD lpr systems have a hard limitation on the 
length of the option string that can be passed to the 
printing system. As such, if you selected a number of 
different options, the length of the options may be 
exceeded and some of your choices won’t be passed to the 
programs responsible for implementing them. Try to select 
less options that deviate from the defaults, to save on 
memory usage.
I am trying to print a 
document in Landscape 
mode, but it prints 
rotated and cropped.Most Unix applications that offer a Landscape orientation 
option in their printing options will generate correct 
PostScript code that should be printed as is. In that case, 
you need to make sure that you leave the LLPR option to 
its default Portrait setting, to avoid unwanted rotations of 
the page that would result in a cropped output.
Some pages come out all 
white (nothing is 
printed), and I am using 
CUPS.If the data being sent is in Encapsulated PostScript (EPS) 
format, some earlier versions of CUPS (1.1.10 and before) 
have a bug preventing them from being processed 
correctly. When going through LLPR to print, the Printer 
Package will work around this issue by converting the data 
to regular PostScript. However, if your application 
bypasses LLPR and feeds EPS data to CUPS, the document 
may not print correctly.
I can’t print to a SMB 
(Windows) printer.To be able to configure and use SMB-shared printers (such 
as printers shared on a Windows machine), you need to 
have a correct installation of the SAMBA package that 
enables that feature. The “smbclient” command should be 
available and usable on your system.
My application seems to 
be frozen while LLPR is 
running.Most Unix applications will expect a command like the 
regular “lpr” command to be non-interactive and thus 
return immediately. Since LLPR is waiting for user input 
before passing the job on to the print spooler, very often 
the application will wait for the process to return, and thus 
will appear to be frozen (its windows won’t refresh). This is 
normal and the application should resume functioning 
correctly after the user exits LLPR.
ProblemPossible Cause and Solution
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							SOLVING PROBLEMS5.21
5
How do I specify the IP 
address of my SMB 
server?It can be specified in the “Add Printer” dialog of the 
configuration tool, if you don’t use the CUPS printing 
system. Unfortunately, CUPS currently doesn’t allow to 
specify the IP address of SMB printers, so you will have to 
be able to browse the resource with Samba in order to be 
able to print.
Some documents come 
out as white pages when 
printing.Some versions of CUPS, especially those shipped with 
Mandrake Linux before the 8.1 release, have some known 
bugs when processing the PostScript output from some 
applications. Try upgrading to the latest version of CUPS 
(at least 1.1.14). Some RPM packages for most popular 
distributions are provided as a convenience with this Linux 
Printing Package.
I have CUPS and some 
options (such as N-up) 
seem to be always 
enabled even though I 
don’t pick them in LLPR.There may be some local options defined in your 
~/
.lpoptions
 file, which is manipulated by the lpoptions 
command. These options will always be used if not 
overridden by LLPR settings. To get rid of all options for a 
printer, run the following command, replacing “printer” 
with the name of the queue: lpoptions -x printer. 
I configured a printer to 
print to a file, but I get 
“Permission denied” 
errors.Most printing systems will not run as the super-user but as 
a special user (usually “lp”). Therefore, make sure that the 
file you have chosen to print to is accessible to the user 
owning the spooler daemon.
On my PCL (or SPL) 
printer, I sometimes get 
error messages printing 
instead of my document.Unfortunately, some Unix applications may generate non-
compliant PostScript output that may not be supported by 
Ghostscript, or even the printer itself in PostScript mode. 
You can try to capture the output to a file and view the 
results with Ghostscript (gv or ghostview will allow you to 
do so interactively) and see if you get error messages. 
However, since the application is at probably fault, contact 
your software vendor to inform them of the issue.
ProblemPossible Cause and Solution
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							SOLVING PROBLEMS5.22
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							6
This chapter includes:
• Printer Specifications
• Paper Specifications
Specifications
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							SPECIFICATIONS6.2
Printer Specifications
ItemSpecifications and Description
Model Name ML-2010 (SP20MPU)
Print Speed 
a
a. Print speed will be affected by Operating system used, computing performance, application soft-
ware, connecting method, media type, media size and job complexity.
Up to 20 ppm in A4 (22 ppm in Letter)
Resolution
1200 x 600 dpi
First Printing Time 10 seconds (from Ready)
Warmup Time 30 seconds
Power Rating AC 110 - 127 V (USA, Canada) / 
220 - 240 V (Others), 50 / 60 Hz
Power Consumption  320 W average during operation / 
Less than 6 W in sleep mode
Acoustic Noise 
b
b. Sound Pressure Level, ISO 7779.
Stand by: Less than 35 dB; 
Printing: Less than 53 dB
Sleep mode: Background noise
Toner Supply Single cartridge
Toner Cartridge Life 
c
c. The number of pages may be affected by operating environment, printing interval, media type, and  media size.
3,000 pages at ISO 19752 5% coverage
(Ships with 1,000 pages Starter Toner Cartridge)
Duty Cycle Monthly: Up to 5,000 pages
Weight 5.8 Kg (including Toner Cartridge)
Package Weight Paper: 1.2 kg
Plastic: 0.2 kg
External Dimensions (W x D x H) 358 x 299 x 217 mm / 14.1 x 11.8 x 8.5 in. 
Operating Environment Temperature:10 ~ 32 °C / 50 ~ 90 °F; Humidity: 20 ~ 80 
% RH
Emulation SPL (
Samsung Printer Language)
Random Access Memory (RAM )8 MB (non expandable)
Fonts Windows font
Interface USB 1.1 (Compatible with USB 2.0)
OS Compatibility 
d
d. Please visit www.samsungprinter.com to  download the latest software version.
Windows 98/Me/2000/XP, Macintosh 10.3, Various Linux 
OS
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							SPECIFICATIONS6.3
6
Paper Specifications
Overview
Your printer accepts a variety of print materials, such as cut-
sheet paper (including up to 100% recycled fiber content 
paper), envelopes, labels, transparencies and custom-size 
paper. Properties, such as weight, composition, grain and 
moisture content, are important factors affecting the printer’s 
performance and the output quality. Paper that does not meet 
the guidelines outlined in this User’s Guide can cause the 
following problems:
• Poor print quality
• Increased paper jams
• Premature wear on the printer.
Notes:
• Some paper may meet all of the guidelines in this guide and still 
not produce satisfactory results. This may be the result of 
improper handling, unacceptable temperature and humidity 
levels, or other variables over which 
Samsung has no control.
• Before purchasing large quantities of paper, ensure the paper 
meets the requirements specified in this User’s Guide.
 Caution: Using paper that does not meet these specifications 
may cause problems, requiring repairs. These repairs are not 
covered by the Samsung warranty or service agreements.
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							SPECIFICATIONS6.4
Supported Sizes of Paper
Note: You may experience jams when  using print materials with a 
length of less than 127 mm (5  in.). For optimum performance, 
ensure that you are storing and handling the paper correctly. Please 
refer to “Printer and Paper Storage Environment” on page 6.7.
Size (mm/in.)aWeightCapacityb
Plain paper
Letter (216 x 279/8.5 x 11) 
A4 (210 x 297/8.3 x 11.7)
A5 (148 x 210/5.8 x 8.2)
Executive (184 x 267/7.25 x 10.5)
Legal (216 x 356/8.5 x 14)
JIS B5 (182 x 257/7.2 x 10.1)
ISO B5 (176 x 250/6.9 x 9.8)
A6 (105 x 148/4.1 x 5.8)
Oficio (216 x 343/8.5 x 13.5 )
Folio (216 x 330/8.5 x 13)
• 16 to 24 lb 
(60 to 90 g/m
2 
bond) for the tray 
with multi-pages 
feeding
• 16 to 43 lb 
(60 to 165 g/m
2 
bond) for the tray 
with single page 
feeding and the 
manual tray • 150 sheets of 20 lb 
(75 g/m
2 bond) 
paper for the tray
• 1 sheet of paper for  the tray or manual 
tray
Envelopes c   
No.10 (105 x 241/4.1 x 9.5) 
DL (110 x 220/4.3 x 8.7)
C5 (162 x 229/6.4 x 9)
C6 (114 x 162/4.5 x 6.4)
Monarch (98 x 191/3.9 x 7.5) 75 to 90 g/m
2
1 sheet of paper for the 
manual
 tray
Labels
Letter (216 x 279/8.5 x 11)
A4 (210 x 297/8.3 x 11.7)
120 to 150 g/m
2
Transparency films
Letter (216 x 279/8.5 x 11)
A4 (210 x 297/8.3 x 11.7)138 to 146 g/m
2
Card stocks
Post Card (101.6 x 152.4/4 x 6)
90 to 163 g/m2
Minimum size (custom, 76 x 127/3 x5)16 to 43 lb (60 to 
165 g/m
2 bond)Maximum size (Legal)
a. The printer supports a wide range of media sizes.
b. Capacity may vary depending on print materi
als’ weight and thickness, and environmental 
conditions.
c.  Smoothness: 100 to 250 (Sheffield)
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							SPECIFICATIONS6.5
6
Guidelines for Using Paper
For the best result, use conventional 75 g/m2 (20 lb) paper. 
Ensure that the paper is of good quality, and free of cuts, nicks, 
tears, spots, loose particles, dust, wrinkles, voids, and curled or 
bent edges.
If you are unsure of what type of paper you are loading (such 
as, bond or recycled), check the label on the package.
The following problems may cause print quality deviations, 
jamming or even damage to the printer.
Notes: 
• Do not use letterhead paper printed with low-temperature inks, 
such as those used in some types of thermography.
• Do not use raised or embossed letterhead.
• The printer uses heat and pressure to fuse toner to the paper. 
Ensure that any colored paper or preprinted forms use inks that 
are compatible with this fusing temperature (180 °C or 372 °F 
for 0.1 second).
SymptomProblem with 
PaperSolution
Poor print quality 
or toner adhesion, 
problems with 
feedingToo moist, too 
rough, too smooth 
or embossed; 
faulty paper lotTry another kind of 
paper, between 100 ~ 
250 Sheffield, 4 ~ 5 % 
moisture content.
Dropout, 
jamming, curlStored improperlyStore paper flat in its 
moisture-proof 
wrapping.
Increased gray 
background 
shading/printer 
wearToo heavyUse lighter paper, open 
the rear output tray.
Excessive curl 
problems with 
feedingToo moist, wrong 
grain direction or 
short-grain 
construction• Open the rear output 
tray.
• Use long-grain paper.
Jamming, damage 
to printerCutouts or 
perforationsDo not use paper with 
cutouts or perforations.
Problems with 
feedingRagged edges Use good quality paper.
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