Samsung Mega 2 User Guide

Accessibility
191
Mono audio
Set the device to switch the sound output from stereo to mono when a headset is connected. 
Mono output combines stereo sound into one signal that is played through all headset 
speakers. Use this if you have a hearing impairment or if a single earbud is more convenient.
On the Apps screen, tap 
Settings → Accessibility → Hearing, and then tick Mono audio.
Assistive menu
Displaying the assistive shortcut icon
Set the device to display the assistive shortcut icon. You can use...

Accessibility
192
Using the cursor
On the assistive menu, tap Cursor. A cursor and a touch area where the cursor can be 
controlled are displayed on the screen. You can control the screen using small finger 
movements on the touch area. Drag your finger on the touch area to move the cursor. Also, 
tap the screen to select items under the cursor.
Use the following options:
•	 /  : Select an item or scroll left or right on the screen.
•	 /  : Scroll up or down the screen.
•	 : Move the touch area to...

Accessibility
193
Interaction control
Activate interaction control mode to restrict the device’s reaction to inputs while using apps. 
Use this mode when you want to allow others only limited access to and control of your 
media or data.
1 On the Apps screen, tap Settings → Accessibility → Dexterity and interaction → 
Interaction control.
2 Tap the Interaction control switch to activate it.
3 Press and hold the Home button and the Volume button down simultaneously while 
using an app.
4 Adjust the size...

Accessibility
194
Using single tap mode
Set the device to control incoming calls or notifications by tapping the button instead of 
dragging it. When an alarm sounds or a call comes in, tap the button to stop the alarm or 
answer the call instead of dragging the button.
On the Apps screen, tap 
Settings → Accessibility, and then tick Single tap mode.
Using other useful features
•	Using S Voice: You can use S Voice to perform various functions using voice commands. 
Launch 
S Voice and make calls, send...

195
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some 
situations may not apply to your device.
When you turn on your device or while you are using the device, it 
prompts you to enter one of the following codes:
•	Password: When the device lock feature is enabled, you must enter the password you set 
for the device.
•	PIN: When using the device for the first time or when the PIN requirement is enabled, you 
must enter the PIN supplied with the SIM...

Troubleshooting
196
The touch screen responds slowly or improperly
•	If you attach a protective cover or optional accessories to the touch screen, the touch 
screen may not function properly.
•	If you are wearing gloves, if your hands are not clean while touching the touch screen, 
or if you tap the screen with sharp objects or your fingertips, the touch screen may 
malfunction.
•	The touch screen may malfunction in humid conditions or when exposed to water.
•	Restart your device to clear any temporary...

Troubleshooting
197
Sound echoes during a call
Adjust the volume by pressing the Volume button or move to another area.
A cellular network or the Internet is often disconnected or audio 
quality is poor
•	Ensure that you are not blocking the device’s internal antenna.
•	When you are in areas with weak signals or poor reception, you may lose reception. You 
may have connectivity problems due to issues with the service provider’s base station. 
Move to another area and try again.
•	When using the device...

Troubleshooting
198
Your device is hot to the touch
When you use apps that require more power or use apps on your device for an extended 
period of time, your device may feel hot to the touch. This is normal and should not affect 
your device’s lifespan or performance.
Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera 
app. If you receive error messages when launching the camera, try the following:
•	Charge the...

Troubleshooting
199
•	Your device supports photos and videos captured with the device. Photos and videos 
captured by other devices may not work properly.
•	Your device supports multimedia files that are authorised by your network service 
provider or providers of additional services. Some content circulated on the Internet, 
such as ringtones, videos, or wallpapers, may not work properly.
Another Bluetooth device is not located
•	Ensure that the Bluetooth wireless feature is activated on your device.
•...

Troubleshooting
200
Data stored in the device has been lost
Always make backup copies of all important data stored in the device. Otherwise, you cannot 
restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in 
the device.
A small gap appears around the outside of the device case
•	This gap is a necessary manufacturing feature and some minor rocking or vibration of 
parts may occur.
•	Over time, friction between parts may cause this gap to expand slightly.