Samsung Mega 2 User Guide
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Accessibility 191 Mono audio Set the device to switch the sound output from stereo to mono when a headset is connected. Mono output combines stereo sound into one signal that is played through all headset speakers. Use this if you have a hearing impairment or if a single earbud is more convenient. On the Apps screen, tap Settings → Accessibility → Hearing, and then tick Mono audio. Assistive menu Displaying the assistive shortcut icon Set the device to display the assistive shortcut icon. You can use the icon to access apps, features, and settings by tapping assistive menus in the icon. Control the device by tapping the assistive menus in the icon without exploring the screen. When this feature is launched, Single tap mode is activated. 1 On the Apps screen, tap Settings → Accessibility → Dexterity and interaction → Assistant menu. 2 Tap the Assistant menu switch to activate it. The assistive shortcut icon appears at the bottom right of the screen. 3 Tap Dominant hand to move the assistive shortcut icon to a convenient location. Accessing assistive menus The assistive shortcut icon appears as a floating icon for easy access to the assistive menus from any screen. When you tap the assistive shortcut icon, the icon expands slightly and the assistive menus appear on the icon. Tap the up or down arrow to move to other panels or scroll the screen up or down to select other menus.
Accessibility 192 Using the cursor On the assistive menu, tap Cursor. A cursor and a touch area where the cursor can be controlled are displayed on the screen. You can control the screen using small finger movements on the touch area. Drag your finger on the touch area to move the cursor. Also, tap the screen to select items under the cursor. Use the following options: • / : Select an item or scroll left or right on the screen. • / : Scroll up or down the screen. • : Move the touch area to another location. • : Close the touch area. To change the cursor settings, open the Apps screen, tap Settings → Accessibility → Dexterity and interaction → Assistant menu, and then tap the Assistant menu switch to activate it. Then, use options under TOUCHPAD AND CURSOR SETTINGS. Using enhanced assistive menus Set the device to display enhanced assistive menus for selected apps. For example, when you launch Messages, searching and composing functions appear on the assistive menu. On the Apps screen, tap Settings → Accessibility → Dexterity and interaction → Assistant menu → Assistant plus, tap the Assistant plus switch to activate it, and then select apps. Editing the assistive menus You can use this feature to edit menus in the assistive shortcut icon. On the Apps screen, tap Settings → Accessibility → Dexterity and interaction → Assistant menu , tap the Assistant menu switch to activate it, and then tap Edit. To add or delete menus, tap or . Setting tap and hold delay options Set the recognition time for tapping and holding the screen. On the Apps screen, tap Settings → Accessibility → Dexterity and interaction → Tap and hold delay , and then select an option.
Accessibility 193 Interaction control Activate interaction control mode to restrict the device’s reaction to inputs while using apps. Use this mode when you want to allow others only limited access to and control of your media or data. 1 On the Apps screen, tap Settings → Accessibility → Dexterity and interaction → Interaction control. 2 Tap the Interaction control switch to activate it. 3 Press and hold the Home button and the Volume button down simultaneously while using an app. 4 Adjust the size of the frame or draw a line around an area that you want to restrict. 5 Tap Done. The device displays the restricted area. If you tap the screen or press buttons, such as the Home button, they will not work in this area. To deactivate interaction control mode, press and hold the Home button and the Volume button down simultaneously. Answering or ending calls Change the method of answering or ending calls. On the Apps screen, tap Settings → Accessibility → Answering and ending calls. Use the following options: • Pressing the home key: Set the device to answer a call when you press the Home button. • Using voice commands: Set the device to answer a call with voice commands. • Pressing the power key: Set the device to end a call when you press the Power button.
Accessibility 194 Using single tap mode Set the device to control incoming calls or notifications by tapping the button instead of dragging it. When an alarm sounds or a call comes in, tap the button to stop the alarm or answer the call instead of dragging the button. On the Apps screen, tap Settings → Accessibility, and then tick Single tap mode. Using other useful features • Using S Voice: You can use S Voice to perform various functions using voice commands. Launch S Voice and make calls, send messages, and view tasks. • Searching by voice: Use voice commands to search for webpage content. Use this feature when you are on the move and cannot use your hands to enter text. Refer to Voice Search for more information. • Using the notifications panel: Drag the status bar downwards to open the notifications panel. You can view missed calls, new messages, adjust the screen brightness, and more. Refer to Notifications and quick setting panels for more information. • Switching to easy mode: Easy mode uses a simpler layout and large icons to provide an easy user experience. You can add frequently-used apps or shortcuts to the Home screen for easier access. Refer to Easy mode for more information. • Using control motions: Control the device with palm motions or gestures. Refer to Motions and gestures for more information. • Using shortcuts to contacts: Add shortcuts to contacts on the Home screen to make calls or send messages more conveniently. Refer to Adding shortcuts for contacts to the Home screen for more information. • Using the voice recorder: Record or play voice memos. Refer to Voice Recorder for more information.
195 Troubleshooting Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: • Password: When the device lock feature is enabled, you must enter the password you set for the device. • PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu. • PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider. • PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider. Your device displays network or service error messages • When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly. • You cannot access some options without a subscription. For more information, contact your service provider. Your device does not turn on • When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device. • The battery may not be inserted properly. Insert the battery again. • Wipe both gold-coloured contacts and insert the battery again.
Troubleshooting 196 The touch screen responds slowly or improperly • If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly. • If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction. • The touch screen may malfunction in humid conditions or when exposed to water. • Restart your device to clear any temporary software bugs. • Ensure that your device software is upgraded to the latest version. • If the touch screen is scratched or damaged, visit a Samsung Service Centre. Your device freezes or has fatal errors If your device freezes or hangs, you may need to close apps or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it. If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings → Backup and reset → Factory data reset → Reset device → Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored in the device. If the problem is still not resolved, contact a Samsung Service Centre. Calls are not connected • Ensure that you have accessed the right cellular network. • Ensure that you have not set call barring for the phone number you are dialling. • Ensure that you have not set call barring for the incoming phone number. Others cannot hear you speaking on a call • Ensure that you are not covering the built-in microphone. • Ensure that the microphone is close to your mouth. • If using a headset, ensure that it is properly connected.
Troubleshooting 197 Sound echoes during a call Adjust the volume by pressing the Volume button or move to another area. A cellular network or the Internet is often disconnected or audio quality is poor • Ensure that you are not blocking the device’s internal antenna. • When you are in areas with weak signals or poor reception, you may lose reception. You may have connectivity problems due to issues with the service provider’s base station. Move to another area and try again. • When using the device while moving, wireless network services may be disabled due to issues with the service provider’s network. The battery icon is empty Your battery is low. Recharge or replace the battery. The battery does not charge properly (For Samsung-approved chargers) • Ensure that the charger is connected properly. • If the battery terminals are dirty, the battery may not charge properly or the device may turn off. Wipe both gold-coloured contacts and try charging the battery again. • The batteries in some devices are not user-replaceable. To have the battery replaced, visit a Samsung Service Centre. The battery depletes faster than when first purchased • When you expose the battery to very cold or very hot temperatures, the useful charge may be reduced. • Battery consumption increases when you use messaging features or some apps, such as games or the Internet. • The battery is consumable and the useful charge will get shorter over time.
Troubleshooting 198 Your device is hot to the touch When you use apps that require more power or use apps on your device for an extended period of time, your device may feel hot to the touch. This is normal and should not affect your device’s lifespan or performance. Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app. If you receive error messages when launching the camera, try the following: • Charge the battery or replace it with a battery that is fully charged. • Free some memory by transferring files to a computer or deleting files from your device. • Restart the device. If you are still having trouble with the camera app after trying these tips, contact a Samsung Service Centre. Photo quality is poorer than the preview • The quality of your photos may vary, depending on the surroundings and the photography techniques you use. • If you take photos in dark areas, at night, or indoors, image noise may occur or images may be out of focus. Error messages appear when opening multimedia files If you receive error messages or multimedia files do not play when you open them on your device, try the following: • Free some memory by transferring files to a computer or deleting files from your device. • Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file. • Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To confirm the file formats that your device supports, visit www.samsung.com/hk.
Troubleshooting 199 • Your device supports photos and videos captured with the device. Photos and videos captured by other devices may not work properly. • Your device supports multimedia files that are authorised by your network service provider or providers of additional services. Some content circulated on the Internet, such as ringtones, videos, or wallpapers, may not work properly. Another Bluetooth device is not located • Ensure that the Bluetooth wireless feature is activated on your device. • Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to. • Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m). If the tips above do not solve the problem, contact a Samsung Service Centre. A connection is not established when you connect the device to a computer • Ensure that the USB cable you are using is compatible with your device. • Ensure that you have the proper driver installed and updated on your computer. • If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer. • Ensure that you have Samsung Kies or Windows Media Player 10 or higher installed on your computer. Your device cannot find your current location GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi or a mobile network to find your current location in these situations.
Troubleshooting 200 Data stored in the device has been lost Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device. A small gap appears around the outside of the device case • This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur. • Over time, friction between parts may cause this gap to expand slightly.